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3 years ago

Zendesk help desk software launches WP7 app

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Cloud-based help desk provider Zendesk has released a version of their mobile app for WP7, complete with live tiles and Mango support.  Zendesk is a service that allows companies to host, log and track support tickets, be it for IT, customer service, or internal business.  With the mobile app, support representatives easily view and modify their tickets, as well as respond to them.  Simply download the app and log in to your account.  The full feature list is as follows:

  • Access all your support ticket views
  • View and update comments, CCs, tags, and ticket fields
  • Apply predefined responses, or macros, to tickets with frequently asked questions
  • View all support ticket events and notifications
  • Pin ticket views and specific tickets to the start screen as Live Tiles for easy access
  • Easily bookmark a ticket for future reference
  • Search support tickets
  • Upload and view attachments on tickets
  • Take a photo and attach it to a ticket

If you use Zendesk already you can get the mobile app for free here.  Not a user yet?  Sign up for a 30-day trial.

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3 years ago

South Africa getting Nokia devices!

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South Africa getting Nokia devices!

Many people are of the opinion that Nokia is Microsoft's trump card. The game changer. And it really is looking more and more likely that Nokia is going to give Windows Phone 7 the momentum it needs to get further than the hands of tech bloggers and developers.

We recently covered Nokias plans to take over the world, and now we have report of the Lumia 800 and 710 both launching in South Africa in Q1 2012 and just after that respectively. Yep, you heard that right. The same country that can't manage to tell the different between Windows 7 and Windows Phone 7 (Vodacom's terrible advertising campaign for the Omnia 7 - not the one below). So why is this a big deal? Well, because up until now South Africa has only had three devices; the Samsung Omnia 7, the HTC Trophy and the HTC Mozart.

As a resident of South Africa I had actually almost given up hope for WP7 here when just recently one of the service providers sold the last of their Omnia 7 stock:

For reference R1699 is about $208.

Now I would take this with a slight pinch of salt as the actual source is not mentioned and upon reaching out to a local Microsoft Developer Evangelist I received the usual "we cannot confirm or deny this". If it is legit then presumably the fine details are still being ironed out, and hopefully South Africa will appear on Nokias domination map soon.

EDIT: We have received word that this came straight from Nokia, so you may remove said salt where necessary.

Source: MyBroadband

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3 years ago

Windows Phone 2011 Retrospective Infographic

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This is an interesting infographic posted over on the Windows Phone Developer Blog, which shows data that was accumulated in 2011. While it's aimed at developers, we thought everyone would like to take a peak at how far we've come together. Be sure to click on the infographic to enlarge the size, which can be found after the break.

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3 years ago

LG E906 Jil Sander phone takes to the catwalk at CES '12

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We've been reporting on the LG Jil Sander "fashion phone" for sometime now, especially with the hefty price drop of recent. The phone is not a Gen2 device but more like a Gen 1.5 but it does offer 16GB of storage for a decent cost.

The phone, like others, is here on display at CES 2012 and we finally got our tired grubby hands on it. Truth be told, we're kind of glad we passed on that impulse buy a few weeks ago. While the screen is actually quite vibrant, the rest of the device is a "whole lotta plastic" and it's quite thick to boot. It's interesting to have all physical keys on the front and the blue custom Accent color is nice but we just don't think it's enough to overcome some of its other pitfalls.

Having said that, it is going for quite cheap off contract and that 16GB of storage may make it a worthwhile purchase for some.

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3 years ago

We take a magnifying glass to Bug Village's premium content

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Now that Bug Village has launched, we can finally examine the freemium game’s PDLC in detail. The vast majority of the game’s PDLC is associated with coins, though players can also buy acorns if they prefer not to wait for the in-game harvesting process. Everyone receives 10 free coins upon starting the game. Unfortunately, the tutorial strong-arms you into using one or two coins unless you’re content to leave the game running while the first house and piles are built. Thus most players will end up with 8 coins to spend once the tutorial ends.

Coins are good for two things: speeding up tasks and buying premium items. See, tasks like building houses and farming resources take time to complete. The times start at 15 minutes and stretch into the hours from there; thankfully players are usually given a choice of three different lengths of time when harvesting items. The longer you harvest, the more Acorns and XP you’ll earn. But if you’d like to skip out on the waiting and instantly complete a building or task, it will cost one more coins, depending on the time involved.

As for premium items, they include buildings, decorations, food, piles, and flowers. All of these things look different from the non-premium versions, and some offer greater benefits. For instance, premium buildings produce extra insects compared to regular buildings, which would have to be upgraded in order to achieve the same effect. Premium decorations are purely aesthetic, though they do contribute toward the Achievement for placing 50 decorations. Premium piles and flowers produce greater rewards than low-end versions, but are surpassed by high end flowers and acorns. Premium piles and flowers have much lower level requirements though, so they may be worth buying early on in the game (especially the Wonder Crocus).

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3 years ago

T-Mobile kicks off "Windows simple" ad campaign for Lumia 710

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Yesterday, we saw the first commercial with the Lumia 710 for T-Mobile making the rounds. Today, the 710 (see our review) actually goes on sale in various locations and T-Mobile seems to be pushing the "Windows simple" tagline which we really like.

Will it be enough? Well, we don't really view it like that as we this as a Nokia described, a beachhead, to attack various price points and demographics. In that sense, we're exited about the 710 and hope it does well on T-Mobile.

The "Windows simple" ad line though is interesting only because it seemingly runs contradictory to what people expect from Windows. Hopefully it will get customer's attention.

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3 years ago

Japan's IS12T Windows Phone mugs for the camera at CES '12

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If there was one phone that really piqued the interest of our Western readers, it would be the Toshiba-Fujitsu IS12T. Coming in bright pink, yellow and blue, the phone is completely unique mostly due to its specs: 32GB of storage, 13MP camera, water/dust proof and a 4" screen.

So we were quite excited to see a few of them on display here at CES as it was our first and perhaps only time to be able to take it for a spin. The phone is certainly interesting but those tiny front buttons are a little difficult at times to just "look and feel", though we suppose they may be better than all-capacitive for some of you. It is very plastic-y and feels quite nice in the hand, though the screen itself is a bit under whelming (it is similar to the HTC Arrive's in terms of contrast).

Definitely a great phone for  those in Japan but we'll still take a Nokia any day if given the choice.

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3 years ago

Exclusive Nokia phones coming to each U.S. carrier?

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Chris Weber, Nokia's president of North America, told FierceWireless in an interview that they are working to gain ground in the U.S. market by becoming the most carrier-friendly manufacturer in town.  With this in mind, he said that they are trying to bring exclusive Windows Phone devices, content and experiences to each carrier. 

"The most important thing we can do in the U.S. market is bring exclusive devices and opportunities to each of the carriers," he said. "Doing that exclusivity and giving them something unique allows us to get great carrier support."

T-Mobile is set to get the Lumia 710 and the stunning Lumia 900 is en route to AT&T under the moniker Ace.  Nokia is working with T-Mobile specifically to lure in first time smartphone buyers, while the main focus with AT&T is to get current users on other platforms to make the move over.  However, when asked about Verizon, who currently only carries the Gen-1 HTC Trophy, Weber was rather mum, stating only that "they're a very important partner for [Nokia]."  He made no mention of Sprint, who seems to have nearly abandoned Windows Phone all together after a half-hearted affair with the wonderful HTC Arrive.

Perhaps this is just reading too much into the words of an exec, mixed some a healthy pinch of wishful thinking.  Or perhaps it is a sign of greatness on the horizon.  Either way, Weber's words show that Nokia knows where the key to success lies:

"At the end of the day, if we have great consumer satisfaction, they recommend it to friends, they love those devices, every other business metric takes care of itself."

Source: FierceWireless

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3 years ago

Exclusive: The complete Windows Phone emoji list

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Back in November, Windows Phone team blogger Michael Stroh teased users with some cheat sheets to many of the emoticons or emoji (Japanese) built right into the Windows Phone platform. He didn't share them all, though. Not content with waiting around for more blog posts, we decided to dig through the operating system, not stopping until we found the rare and beautiful emoji. And found them we did.
 

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3 years ago

Nokia predicted to ship 37 million Windows Phones in 2012

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Morgan Stanley, a global financial services firm, has predicted that Nokia will be shipping 37 million Windows Phones in 2012. Not only that, but they expect the number to almost double in 2013 to 64 million. This is depending on how aggressive Microsoft, Nokia and AT&T market the Lumia 900. If Europe is anything to go by, we're sure Nokia will be pushing extremely hard with the software giant and U.S. carrier close behind. With a rumoured $200 million budget available between them, we should look forward to some interesting promotions and events being set up.

As Steve Ballmer mentioned at CES, they've got a long way to go, but the road is looking positive should a strong push be effective.

Source: AllThingsD

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3 years ago

Square Off version 1.5 adds free ringtones, paid version goes on sale

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Square Off is a fine twin-stick shooter from Australian indie developer Gnomic Studios. Just see our review if you don’t believe me (then again, I wrote that, too). Since their game’s release, Gnomic has shown the game a lot of support with multiple updates and the release of a free, ad-supported version. In fact, just recently they published a new update for paid and free versions alike.

Square Off version 1.5 release notes:

  • Choose any colour for your Square Avenger!
  • Downloadable ring-tones and wallpapers (the free version has 1 of each, the paid version has 4 ring-tones and 3 wallpapers)
  • Option to disable in-game vibration
  • Messages from the Developers
  • Stability and bug fixes

What’s more, the paid version is on sale for only $1 until the end of January. A perfect time to snag it and get those extra ringtones! Gnomic was also kind enough to provide a Square Off lockscreen wallpaper for our readers, which you can see to the right.

Square Off (paid) is on sale for $1 for a limited time only. Get it here on the Marketplace. The ad-supported FREE version can be found here.


 

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3 years ago

2012 CES: Day Two Recap

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2012 CES: Day Two Recap

With day one of CES 2012 packing the Windows Phone punch that we were all hoping for, with the Lumia 900 being announced, AT&T backing the platform, the HTC Titan II surprising technology minds, as well as Steve Ballmer skating around the convention to get to multiple sessions. It was an eventful day to say the least. Day two, on the other hand, was relatively laid back with WPCentral setting up some insightful interviews with the big names behind Nokia and Microsoft. We also took a look at some new Mango handsets that weren't seeing much spotlight coverage.

Interview with Belfiore and Shields: We took Microsoft's Joe Belfiore and Nokia's Kevin Shields hostage for half an hour while we interrogated them about the platform and what plans the two companies have for 2012. Check out the interview for some insightful and enlightening responses. 

Lumia 710 & 800 heading to Canada: Stephen Elop announced in an interview with Nokia Conversations that the 710 and 800 will be coming to his homeland, Canada. We've received numerous complaints from Canadians who feel left out when it comes to Windows Phones, so this is great news for those who wish to get their hands on the latest family from Nokia.

Windows Phone smoking the competition: Microsoft's Ben Rudolph (Ben the PC Guy) has been hoarding himself around CES looking for prey to humiliate. Should you have an iPhone, Android handset, or other competitor handset, you could be in with the chance of pocketing $100 by attempting to best Windows Phone in a challenge. With results so far, Windows Phone is holding its head high.

Acer Allegro: We take a look at the Acer Allegro (finally). The low-spec'd handset is destined for new smartphone owners and the developing markets, but don't let that fool you. Acer's Windows Phone is actually not a bad device overall, and it's good to have the choice available.

ZTE Tania: If you thought 8GB and 16GB wasn't enough for your music collection and apps, try 4GB for size. The Tania from ZTE is a low budget handset and the specs reflect this, but the Tania really took us by surprise by how good the handset looks/feels. If only ZTE would up the specifications on another model and ship to Europe and the U.S.... we can only dream.

Be sure to check out our first day recap, should you have been asleep throughout the day and missed the big announcements.

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3 years ago

Orange FR offering 5 free apps with Lumia 800 purchase

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The French mobile network Orange is offering to purchase five apps from the Marketplace for new Nokia Lumia 800 buyers. When downloading the first five apps, instead of using an attached credit card, the Windows Phone owner can choose "Orange bill" as the payment option and the carrier will not charge these five apps to the next bill. The beauty of this offer is Orange will allow any app that costs up to €14.99, so in theory you could get €75 worth of apps for free. Not bad!

The offer is for new purchasers of the Lumia 800 (available in black and magenta), and will be running from January 12 to February 8, 2012.

Source: Professeur Thibault (translation)

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3 years ago

Windows Phone Review: T-Mobile Nokia Lumia 710

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Nokia has had a good amount of success with the European launch of the Nokia Lumia 800 and has hopes that success continues as the company begins its push into the North American market. The first Nokia Windows Phone for the U.S. Market is the Nokia Lumia 710, that is now available over at T-Mobile.

The Lumia 710 is a compact, entry level Windows Phone that sports a 3.7" screen that is protected by Corning's Gorilla Glass. The latest Windows Phone feels solidly built and comfortable in the hand.

As with other second generation Windows Phones, the Lumia 710 is designed more for a specific audience and may not appeal to everyone.  Some will find the 8gb of storage limiting and the missing front-facing camera disappointing. It may not suit your fancy but the Nokia Lumia 710 is a very good Windows Phone and a nice entry level model. It represents Nokia very well as their first U.S. Windows Phone.

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3 years ago

Xbox Live: Watch out.There's a Bug Village on the Marketplace

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Bug Village – the first freemium Xbox Live game (smartphone or otherwise) – is now available. What’s a freemium game? That means everyone gets the full game for free. But the developers at Glu Mobile also offer some premium content (PDLC) for dedicated players to buy. The PDLC here (Coins) allows you to build special structures and/or speed up the time it takes your bug minions to complete tasks. It’s completely optional and you can earn the full 200 GamerScore without spending a dime, so no worries!

Bug Village is also the first city-building game on Windows Phone. As mentioned, you’ll be recruiting an army of hard-working insects and expanding your village as you see fit. With detailed 3D graphics and the aforementioned Achievements, Bug Village is a game every Windows Phone owner should try. See our developer interview for more details.

Aspiring entomologists/architects can find Bug Village here on the Marketplace.

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