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Facebook app and People Hub connection not playing nice

Facebook not playing nice

We have received a number of tips that the Windows Phone Facebook app and People Hub integration are not working. There are reports of the Facebook app not loading, passwords not being accepted and status updates not refreshing.  So far hard resets, deleting the account and re-installing, and tinkering with Windows Live permissions have been tried with no success. Manually syncing the Facebook account in the Windows Phone settings also fails to correct the issue.

While we would like to give you a reason for the problems but we are experiencing the same issues and have not heard of a cause. Some have suggested it may be an API issue with Facebook.  On my end, I've been watching the load screen for the Facebook app pass the four dots across the screen for the past five minutes.  And the last Facebook updates in the Peoples Hub was from last night.

If you feel like venting, feel free to join the Windows Phone Central Forums discussion here or sound off in the comments. Just remember as you express your frustrations that this is a family friendly site. Should a solution or reason for this problem come about, we'll be sure to pass it on.

Thanks, everyone, for the tips!

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Reader comments

Facebook app and People Hub connection not playing nice

197 Comments

Yep. I can't load messages or update update my wall on Facebook. Good thing I don't check it every 5 minutes like other people. I'll try it in the morning ;-)

Regardless of this petty FB issue, the WP is the best is out right now. My wife has the iPhone 4s and my radar 4g does way more than hers and the system is so smooth and user friendly. I was unaware of the power of this device when I purchased it. I've been blown away by its capabilities and will probably stay a WP user for a long time. The rest of you are just jealous haters.

I can picture it lol. Tim looking like he's on drugs with a gun on Zuck's face. He's like Zuck don't you even think about touching that botton. Zuck is like calm down man, calm down I ain't touching that botton. Suddenly Zuck's phone starts ringing and guess who's calling lol Ballmer! Lol Tim loses it hahahahahaha

Facebook built into my phone isn't even working..won't let me upload anything...havent checked the app yet..

Mot working here. Fortunately someone got their act together and the mobile site no longer gives a security certificate warning on an endless loop.

I thought something was wrong when I noticed the last Facebook update in my combined feed was from Monday. First place I checked was WPCentral coz I knew you guys would have the lowdown if it was a widespread issue. Ah well, patience ladies and gentlemen, I've no doubt it'll be sorted as soon as they can possibly get it done. :)

ok, unrelated.. but has anyone noticed that the LinkedIn integration has improved since soon after the official app launched?!
i used the contact form in the app to make a few suggestions and mentioned how my LI contact's images looked blurry, and what do you know, they actually improved it soon after awesome support!!

My fb app is working fine...it is the one built into the phone that isn't working for me...it keeps saying attention required, put my password in a few times and still not connecting...idk..

 yes!!!!!!!!!!!!!!!! i think i was the unique one with this problem someone have any solution i tried with everything i deleted my FB account from windows phone , i deleted and reinstall the FB app but nothing works i need help hate FB......!!!!!!!!!!!
 

I second this, apple so desperate to show off something newly integrated they stole fb integration, now wp's integration is on ios. Geez apple can you no think of anything new aside from stealing, and they quoted 2011 as the year of copycats, well who's one of them now?!

Not to mention thar these shameless dickheads stole and the sued the people they stole them from, they are really dicks.

Not phone brand. My Focus has the problem too.

On a side note damn my lumia 900 makes my Focus seem to move so slow!!

Lumia is garbage.....try the radar 4g on t mobile....blazing fast and an all around awesome device. Not to mention the flash player app that apple will never have, I can watch pretty much anything that's on the net at a moments notice.

Its more than just the People Hub and WP7 Facebook app. The Facebook app on the Xbox 360 says service is "temporarily unavailable" as well.

I've also been experiencing some issues with hotmail connectivity the last few days. Earlier today, a reset fixed hotmail, but that's when the facebook issue started. Go figure.

I'm stuck in traffic and not being able to check my fb is awful, the strange thing is that I'm receiving the tile and toast notifications with tue Facebook app but the app won't update anything :(

yeah just like our failure president odumbo saying hope & change coming hahhahaa what a joke who ever voted for this person

I'm in Texas and the what's new section of my people hub received new updated FB info this morning

Receiving toast notifications, but unable to load anything in the Facebook app or the People Hub. Have to use the mobile site for now.

It is not working on my phone correctly. And I also had issues accessing current feeds for some friends from my PC. I don't think this is just a WP7 issue.

I had issues with hotmail at first too. You need to go in and uncheck the sync email, etc. Then shut down and reboot. Then go in and reenter your password and check the sync email, etc. And do one more reboot. Should work after that.

Same here in Bosnia and Hercegovina! App and contacts hub facebook update dont work. Maybe they perform just switching like before. We dont had the ability to send offline messages to fb via messages in wp7. Then they made something that we can use it, then again turn it off.

Everything works fine on my wp 7.5 FYI don't have lumia 900 so0 don't know if that phone having a problem

I had the password screen issue also, but not anymore. The fb sign in is still not working for me (TMOBILE HD7 MANGO)

Last week, I was having trouble checking in using my Me tile.  Worked one minute, not the next.

My twitter doesn't play nice either been like it for ages can't load it and tried doing the deleting ECT but still not working any tips for the twitter?

Not working here. My settings said not up to date and when I went to sync it, Twitter and Windows Live then also.changed to not up to date. I synced again and the flag went away for all except FB.

Also having issues with the app. Wouldn't show any info beyond the 10th and when I uninstalled/reinstalled, it won't even load

Twitter-ok, Live-ok, other's FB updates in Ppl hub works, but I can't log into FB app or update status. Focus-S, 7.5

Ok, so the people hub will not update/is still "down". Settinngs>applications>people>Facebook (not up to date). I try to sync but It will not. I also logged on to FB through my pc and it is not up to date either. So... who knows?

The funny thing is that the offline messaging went down as well, I'm not able to send messages to offline people anymore for sometime now....

Facebook and people hub down for me as well, but oddly, live tiles still updating with group updates from Facebook.

Everything is normal at my end.. I had few loading issues with my Facebook app and some status updates of few of my friends in the people hub..
But now it looks fine..

People hub seems to be working for me, as is Windows 8 for the most part. I did have a couple errors last night trying to post comments from Windows 8, but today seems to be working. WP7 I just noticed the FB app isn't updating, nor loading anything, but as I mentioned the People hub is working for me and is updating (just tried the pictures hub and that's working too).

Either here in mexico the people hub its not working in my lumia since afternoon i tought it was my 3g connection but it isn't, i hope it get fixet by tomorrow, Anyway i always take with me my ipod

So it looks like it's the main FB app and FB integration.. I just used FB For Metro and it works fine. But when I tried to reset my FB account info, it wouldn't even recognize my email/password.... Ironic that this happens almost 24hrs after Apple confirms "best Facebook integration ever" coming to iOS6.

This is not the first time this happens; it happens randomly off and on, sometimes I'm in the middle of an email and it craps out or Windows Live craps out or Facebook; what's the damn deal MS?

Same issue here on Lumia 900. I thought it had to do with my security settings, and I checked wpcentral first, but I guess I started having issues before the post was up.

My girl HTC sensation Facebook app working fine Facebook on my 360 not working either. It works on my windows 8 preview

Good news!
On topic, however, I am also having issues.  I was trying to upload a picture to FB earlier and couldn't.  Now that I checked, I haven't gotten any updates on What's New in People Hub since yesterday as well... and it still seems to be persisting.

yes i formed my own answer: this is an alliance of wp and apple to make a failure for make  the poeple  say "damn i will sell my wp and buy a in iDevice" 

I think the fb app for WP is rubbish in the 1st place. It take long to load. When gives you toast notifications and you tap, it takes you to the start page instead of the relevant section like messages or notifications. And those notifications come once in a month.

Having trouble in Ohio with both app and hub access on the Titan. If I power down the phone or switch my connection between data and wifi, it will restore it for one or two syncs/updates, and then it breaks again, so definitely seems like it is something on the back end causing trouble. I'm sure they'll sort it out by morning though. Going to bed like a sane human being instead of worrying about it.

Zuckerberg took the money and ran... Lmao jk. They are sounding like fb is falling on its ass though since going public trade.

It's annoying. It happened when I was trying to leave a nastygram on a business's page. Couldn't confirm that it actually uploaded until I visited the FB site from my phone. Both app and hub are still functionally useless right now. boo

Why don't they change the entire app for facebook....
This Facebook app totally sucks!!!
At least they should let in a chat option.......

Yeah, all day. Sync, resync, uninstall, install, repeat. Thought I was going nuts. Thanks for the heads up.

Yep, noticed that too and blamed my innocent phone. Hope it's fixed soon and I always ask, what version of the facebook app is in the picture above the main story?

FB app works on my phone when I disable WiFi connection. Try disabling WiFi connection and running the app using cellular data.

Belgium: doesn't work... The integration and the app doesn't work anymore... I've checked my phone and the problem is on from 5 in the morning (Belgium hour) xD I've send a report issue and a feedback to Microsoft and Facebook for Windows Phone ( fbwp@microsoft.com )

Help!!! it works "fine" now but when I try to see a pic it says there is an issue try again later.......etc....... Help I don't know why and the FB app never loads !!!! Please help !!!

Wait..... it only works just for a few seconds then the problem returns f*** you microsoft!!! =(

Step 1: Post issue
Step 2: Everyone posts that they too have the same issue
Step 3: No one has a solution, but keeps telling you they have the issue
Step 4: ??????
Step 5: It works fine later due to a Facebook outtage.

"Sorry, there was a problem" is displaying all the time when I'm trying to launch FB app. The same when I'm trying to add fb account to people Hub! Help Me!!!
I'm addicted! Give me my fbcocaine back you bastards! ;)

It's an official version of the Facebook site but optimised for touch devices like phones. So yes it's safe as it is part of Facebook

The iPhone app is the same thin it says my account is unavailable. This is the same as my Nokia lumia 900. Not just wp

It worked a bit last night. Stopped this morning and working again right now. The app isn't working but the built in one updated but won't let me open anything pics or of that nature. I'm in NYC

Still not working here. It's no big deal just use :
TOUCH.FACEBOOK.COM
Works just as good if not better than the apps.

By the way I had an iPhone 4s sold it because my lumia900 just blew me away. How simple and fun it is. Everything is connected. I don't have to run around to do things and fast. I sold my 4s. I'm done with apple. Next I will be buying an ultra book

Wasn't working for me earlier either. Not sure if it is now.
BTW, this is unrelated, but I've decided to boycott the Pandora website and 3rd party apps. Been instead showing love to iHeartRadio and Last.fm for their great official apps and for supporting the WP platform.

People Hub (FB) & FB app are now back to normal!!!:) I couldn't log in to the FB app or receive and feed from the People Hub all morning and early afternoon.
From Singapore

Now working in Houston TX. It started working around 1 a.m. So does anyone know what caused this? I searched online and found no answers on the cause of this issue.

Actually, there still seems to be an issue with looking at photos - they either won't retrieve or show up very blurred. Still, news fees seems fixed.

Okay now lets have one million posts by everyone stating that it's working now, geez people go physically talk to someone if Facebook is down. Do it old school.

Every Photo in Every Facebook contact's Album's in the People Hub is presenting me with the error:
"Can't get picture. It may be a connection issue (you can try again later).
Someone else's picture? It may be an issue with their privacy settings."
Also in the Facebook app when I click on certain photos in people's albums I am only presented with the "preview resolution" and it never goes to full resolution. This doesn't happen on every picture though, only certain ones.
Status updates appear to be working fine, but this photo issue in the People Hub isn't going to fly.
Anyone else seeing this issue?
 
EDIT: Aaaand immediately after posting this comment... the problem has dissapeared. :-/

To be honest I would uninstall the Facebook App if I could download pics into my albums from the baked in version on WP.

Just noticed that under the my Optimus7's "Settings, Applications, Social..."
that Facebook "required attention"  I tapped on that and it said my password was incorrect an needed updated which was funny since both the OS and Facebook app seemed to be working fine.  Re-entered the password and was taken to a FB web-page informing me that Microsoft was requesting permission to mark notifications as "read".
I'm guessing MS has done a back-end adjustment on viewing notifications on People and this little disconnect is playing havoc.  I suggest y'all take a look.

OMG. I r a i l e d on Twitter to Nokia because of this...and they were SOO nice and helpful. They really couldn't quite solve the issue but they sure did try their darnedest! Bless those plucky...are they in Finland or in Norway? =[

I found solution for profile pics not loading. Open the contact and then open the link option, wait there for some time and pic wil get loaded. unfortunately you have to do it for all contact manually....

Cant get toast for facebook to show up, nothing for facebook in list of apps for notifications (in fact either is skype).

Tried uninstalling and reinstalling and reconnecting to phone but still nothing. Notice skype isn't in list of apps for notification centre either...

Pain in arse