On Sunday we covered some user complaints about the reception on the HTC HD7, specifically that holding it a certain could diminish the reception significantly. While we started off skeptical about the complaint, by the end of the video we were left a little more convinced that indeed something awry.
Now HTC has responded to the charges in a statement to Computer Weekly stating:
Quality in industrial design is of key importance to HTC. To ensure the best possible signal strength, antennas are placed in the area least likely to be covered by a person's face or hands while the phone is in use.
However, it is inevitable that a phone's signal strength will weaken a little when covered in its entirety by a user's palm or fingers. We test all of our phones extensively and are confident that under normal circumstances reception strength and performance will be more than sufficient for the operation of the phone when network coverage is also adequate
While we don't think the HD7's reception issues are nearly as bad as the iPhone 4's, it certainly is demonstrably worse than other handsets available today, including HTC's own Mozart. Still, we'll take them at their word that they do testing and take this seriously but we'll still rank the HD7 has having below-average performance when it comes to reception. And T-Mobile's network doesn't help the situation either.