Microsoft has quietly launched a Twitter account dedicated to helping people with questions or issues with their Surface tablets, including the Surface Pro 3. The page is a more direct way for customers to communicate with Microsoft on Surface hardware and software matters.
This new dedicated page would seem to be an effort by Microsoft to give Surface owners more direct support. The new support account could allow the regular Surface Twitter page to become more of a marketing and promotional outlet for the tablets.
In any case, we see this as a good sign that Microsoft is expanding its efforts to help Surface owners. So if you think you may need help, make sure to follow them @SurfaceSupport!