According to some new training documents that have surfaced, Microsoft retail employees are going to be pitching Windows 10 to customers as "familiar but better than ever." These training documents are to prepare employees for the Windows 10 launch coming July 29, and the focus is very clear. In the training materials are details about how familiar it will feel to consumers, how easily it will work across all of their devices, and how personal the experience can be.
Training is a very important part in getting Windows 10 on users computers. People will need to understand the benefits, and the retail channel is an important part of reaching Microsoft's goal of Windows 10 on one billion devices.