No Man's Sky developer Hello Games is working quickly to fix the many performance issues and bugs in the PC version of the space-based survival sandbox game. It's even bringing in a new QA group that's larger than the game's regular development team.
In a post on the game's official website, Hello Games head Sean Murray stated that the large number of players, plus the amount of time in their average play sessions, has been much more than the team had anticipated. He said that the team wanted to "sincerely apologise" to No Man's Sky players who have been experiencing issues. Here's just some of what it is doing to fix the current problems.
- We've brought a new QA team on board today (larger than the entire Hello Games team!). This will complement the existing Sony QA team.
- We are working on fixes for the most critical issues, which will be in a patch in the near future.
- We will be moving to a ticketed support system next week, and have hired someone to manage this starting Monday.
There are also some workarounds to common issues:
- If you believe you are stuck, or can't reach your ship, be aware you can jetpack forever whilst pushing against any surface
- If you have made a mistake – you can revert to any of your two previous saves in the Options Menu
- If you have left your ship somewhere inaccessible, you will be able to summon it from landing pads or beacons found at most buildings or points of interest (marked by question marks)
Murray also addresses issues with people who pre-ordered the game who have even unable to access their extra ship:
In most cases so far, the player has either not redeemed their bonus correctly from the PS store or from the Options Menu. Also sometimes players have received the bonus, but the name displayed in-game was incorrect. The Alpha Vector ship is named Domanish S84 in-game, and (in the US) the Rezosu AZ65 is named Final Shadow XIV in game.
Finally, he also talks about some player who did get their pre-order ship, but later got stranded if they bought or transferred to another ship that does not have a hyperdrive:
In most cases the player is actually able to continue (107 of the 135 reports emailed so far). The game already detects the player needs a hyperdrive and directs them to a nearby NPC who will give the player the hyperdrive they need. Some other players were able to resolve this issue by restarting their console.