Yesterday we published an article that went into the confusion surrounding O2 and the Nokia Lumia 800, specifically the product page of the handset being no longer available on the web store, but is being pushed out in high street carrier stores. We contacted O2 and popped in-store to see if we could dig up any information that would explain the situation, and we came away with the possibility of the carrier dropping support, or simply being out of stock for the website.
O2 has since contacted us to clarify (third time lucky!) what's actually happening. Turns out, the carrier is set to continue to support Nokia's handset -- and Windows Phone for that matter. They've simply sold out on the web store, so fear not if you're after the Mango device and are tied to the network. An official statement from O2 can be found below:
"The Nokia 800 is currently out of stock online but is available in O2 stores - it'll be back in stock online soon. Customers who've already purchased Nokia 800's without O2 apps pre-installed will be able to download them separately - we will be including them on Nokia 800's later in 2012."
Popping into your local O2 store should result in a Lumia 800 purchase. While this doesn't explain why the representative would state that the carrier is dropping support, it does send a strong message to customers that O2 is behind the platform.