It's no secret that T-Mobile is enjoying a lot of success with the HTC HD2. The HD2 is a fantastic Windows Phone and it's surprising that other carriers haven't followed T-Mobile's lead.
Unfortunately, with this success comes supply issues. Supply so thin that T-Mobile had been restricting the HD2 to new customers only and limiting that to only one per customer.
Comments such as "I would think that since loyal customers like me who want to (re)commit for another 2 years that such loyal customers would be at the top of their priority list. I would be wrong." were surfacing over at the T-Mobile Community Site. In response, T-Mobile has offered the following.
"T-Mobile understands the inventory challenges for the HTC HD2 and continues to work diligently in order to supply our customers with this highly popular product. As we receive additional inventory of the HTC HD2, we are giving priority to our existing customers. However, the demand for the device is still exceeding our supply."
"Depending on the location, some T-Mobile retail stores may still have some HTC HD2 inventory available. We suggest that interested customers contact their local T-Mobile store via phone before visiting to see if they have the HTC HD2 available. If they do not have the HTC HD2 available, some stores are taking names and contact information, and will be able to notify customers once that location has product available."
Not exactly a firm commitment to existing customers but it is a start.