issues

A ton of excitement surrounded the launch of Microsoft’s Xbox One gaming console, but for some, their purchases were met with disappointment. A faulty Blu-ray disc drive had plagued many on launch day and resulted in initially excited, but ultimately disappointed gamers. Luckily for those who are having the issue, Microsoft will be buying you a free launch game!

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It hasn't been the best of starts for the new UK carrier since it launched the first 4G network in the country. EE holds exclusivity on the Lumia 920, with available handsets at Phones4u locked to the network, forcing consumers with different providers to look online at unlocked prices - which went anywhere up to £550. So why has there been so much outrage at EE and the Lumia 920 launch?

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Missing or just hiding?

We’ve continued to document the small issues plaguing the Windows Phone Store as of late and we want to clear up one that we’re getting a lot of tips on: missing apps.

The issue comes up when you try to search for certain apps, namely Facebook, Groupon and WhatsApp for some of you. In short, they’re missing from search results and therefore you can’t download them.

But we should point out that all of the direct-links to those apps still work and will allow you to download the program. In fact, we’ll list the direct links for you down below.

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We've heard from a few folks that their $100 credit for their Lumia 900 has not been applied to their AT&T account and now we may have an answer. While rare, there seems to be a reason that WinSource has stumbled upon.

In essence, if you bought the phone at full price and didn't use an upgrade (or new activation) then the credit won't be applied to your account. The reason being Nokia doesn't "know" that you bought and activated the phone on your account. While odd it sort of makes sense because for all they know, you bought the phone and sold it on eBay or sent it overseas.

The problem seems to be easily resolved by simply calling AT&T and double checking. In this instance AT&T verified the phone was on the account and applied the $100 credit which was a nice gesture.

The $100 credit was offered by Nokia (via AT&T) to those who purchased their Lumia 900s before April 21st due to a connectivity issues with a small number of devices.

Anyone else having problems getting the credit applied to their account?

Source: WinSource

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Does your Nokia Lumia 900 have any problems? If so, which ones?

We've had isolated but frequent reports of certain bug and issues with the popular Nokia Lumia 900. We summarized them in our previous post as they include things like purple-grays on the display, camera shutter button that stops working and issues with the device volume keys not working.

Check it out for more details and once you have pop back here and vote on whether you are having any of those problems. Note: You can vote for multiple items

Did we miss something? Have a theory on what's causing some of them? Want to just pontificate? Lets us know in comments.

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From purple screens to rattles to unresponsive buttons, the Nokia Lumia 900 still has a couple of nagging problems for a few of us. Here's what people are complaining about most.

The Nokia Lumia 900 seems to be doing well for AT&T and for some reason we can't leave our glossy-white one out of reach for long but there are still plenty of bugs and issues rolling in to our inbox at WPCentral. Although that data-bug is now history thanks to a quick response from Nokia these few, seemingly random issues are plaguing numerous Lumia 900 users. We'll go over a few:

  • Purple screen - Grays appear with a purple hue when the display brightness is set to low (or automatic and goes to low). Although it could be a software calibration issue it doesn't affect all Lumia 900s, in fact it's just a subset that are out there. Our own glossy-white Lumia 900 has this and it's quite obvious when on the low-setting. You can commiserate with others in our forum who are having this problem. Nokia seems to be trying to isolate which builds it may be and you can submit your device information in this Nokia help thread.
  • Camera button won't wake the phone - This issue is caused when the device is powered off/standby and you hold the camera button to launch into the camera app. It's actually easy to replicate: Run any app and leave it on screen then power off the phone. Now try to hold-n-launch the camera via the shutter button. It won't work. Turn the device back on, exit the app, go to stand by and now try it and it will launch. We've had it happen even without an app running under lockscreen. (Thanks, Sepatown for the replication trick)
  • Vibrate feature rattles - We complained about this in our 900 review and even have a video of it compared to the Lumia 800. In short, the vibration feature rattles to different degrees on many Lumia 900s often sounding like an electric razor. Once again, the problem is on some phones while not on others. You can follow the threads here at WPCentral and Nokia Support for more info.
  • Inline remote on headset issue - The Nokia Monster Purity headphones sometimes won't forward/pause a track. Also, volume rockers when the device is a sleep won't respond and/or require multiple pushes
  • Low volume is high - Even on "1" the volume is quite loud and doesn't start to vary till "7".

Nokia sure has a lot on their plate and we know they are actively looking to address these but the question is how much of this is firmware and how much is it Quality Control (QC) with the hardware? We should caution that not all Lumia 900 users are having problems but even Rafael and I both have Lumia 900's with "purple grays" and my vibration rattles a bit too.

We'll be paying attention but for now, you may want to read up in our "Official Lumia 900 Bugs List" to see what others are saying.

Update: Take our poll to see if others are having the same problems or not

Image Credit: tewmgd (XDA forums); See the vibrate-rattle issue demonstrated on video after the break...

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Lawrence Gripper, the developer behind the free BBC News Mobile app, has published an article on his blog detailing issues with the app that result in the inability to read any articles pulled from the news source. Gripper has confirmed the problem and will be submitting an update this evening, which should be published within the next few days / early next week.

"I'm going to look to publish a fixed version this evening and hopefully it will get through the certification process in the next few days. In the meant time please be patient and hopefully the app will be back up and running again soon."

Just a heads up should you be experiencing said problem. In the meantime, you can read all the latest news on the BBC News mobile site beta, which sports a usable Metro look.

Source: Lawrence Gripper

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Nokia has announced that they are aware of a bug with the Lumia 710, where a user disconnects from a call but the screen continues to report the call as being connected. Not only is this a visual irritant, it led users to believe that they were being additionally charged for the delayed call ending.

Owners took to the Nokia support forum to cry out for assistance on the issue. This is not the first problem Nokia Windows Phone owners have come across, with the 800 being plagued by battery life issues. Official Nokia Support representative 'Unwired' published the following statement:

"Nokia is continuing to analyze this software issue and is close to a fix. The fix will be made available via Zune as soon as possible. It is difficult to say when. One other important fact about this issue is that the phone modem is responding to the call disconnect signal from the touch display, the call is taken down as it should. The issue is that the user interface displays the call disconnect button but is should not. Consequently consumer are not being excessively billed for a call that seems to be staying up."

Good news for owners of the handset that a fix is well on its way, and that no additional charges will be applied to your bill, but until the update is released a reboot will be required to rid the pesky call screen.

Source: Nokia Support, via: TNW

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Windows Phone 7.5 users are reporting some quirks with how it interacts with Exchange 2003 servers.  Firstly, when replying to an email using an Exchange 2003 account on a Windows Phone, the original message does not get included in the reply.  What the recipient sees instead is just the header information from the original message (pictured above). 

Another issue identified by Exchange 2003 users involves forwarded emails.  When forwarding a message to someone, the original content gets sent to the recipient as an attachment (pictured below). 

It's unclear why exactly this is happening, but it's certainly causing people frustration.  It's likely due legacy technology Exchange 2003 , which has since seen two newer iterations, Exchange 2007 and the latest, 2010.  Still, given that Exchange 2003 is clearly outdated and that it behooves companies to upgrade, the fact of the matter is that a brand new Microsoft product should interact flawlessly with another Microsoft product.  To add some fuel to the already justifiable fire, let's consider that Microsoft's competitors, namely Android and iPhone, do not have the same bugs.  Microsoft, you have some explaining to do.

NOTE: One commenter on the user voice page says that they are using Exchange 2003 SP2 and they are not experiencing the issue.  The tests I ran where I did have problems were on the same version of Exchange, so perhaps there is some update out there that fixes this. 

The Exchange ActiveSync Client Comparison Table on Microsoft TechNet does not list anything prior to Exchange 2003 SP2, so if you have WP7 working with anything older, then a hearty congratulations to you.

ANOTHER NOTE: This issue is being reported in some places as an Outlook issue, which is not the case.  The problem here has something to do with how the phone OS itself and the Exchange server communicate, which does not involve an email client like Outlook.  Though to be fair, when setting up an Exchange account in WP7, the option you choose is called "Outlook."

Source: Microsoft (Thanks for the tip, Mike!)

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Although the Mango developer preview program is just a few hours old, there have been a few hiccups here and there. In a couple of tweets from Cliff Simpkins, Product Manager for WP7, he let users know about a few issues that they are aware of and when to expect some fixes:

  • Install instructions v1.2: Instructions have been updated now and devs are encouraged to read them to prevent any problems
  • Samsung Focus v1.4 - In short, they can't update using these tools, much like how they can't get NoDo. Simpkinns responds with "we'll put a fix out in mid-July to help you guys get updated"
  • Error 80180048 - "we'll also put up a fix out in mid-July." More Information can be found in the AppHub forums here.

We've also been hearing that some Focus users, including WinRumor's Tom Warren aren't doing too well: "Not a great experience with Mango on my Focus. I'm stuck with a phone that boots but no UI, just battery and time".

Clearly Microsoft was taking a risk here by doing this for devs, so we can expect a few bumps here and there. Lets just hope it's nothing too severe for those developers afflicted.

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