re-purchase | Windows Central

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re-purchase

Last night as I was loading up a few apps on my phone I hit an anomaly: I was asked to buy Amazing Weather HD. Why is that odd? Well, Amazing Weather (along with Weather Flow) is one of my top apps and I bought it the day it came out, months ago.

As it turns out, it appears that this is becoming a widespread problem with the Windows Phone Store, a return of a similar glitch that hit Windows Phone 8 users last fall. That issue was much more frustrating though as it hit a lot of apps, depending on your purchase history.

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On November 16th we reported on an anomaly in the Windows Phone Store that was telling users they had to re-purchase apps they had already bought. The issue came into play for mainly people migrating to a new handset but not everyone. The issue was baffling and frustrating if you were setting up a new device because it meant you could not download any apps that you previously purchased (unless you wanted a double charge).

We had contacted Microsoft on the problem but we simply told “We are actively investigating this issue and will provide additional information as it becomes available." That was only after Windows Phone Support was unable to help others or us with our predicament.

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