reliability | Windows Central

Surface Pwn 5

Surface Pro 5, Project NEON details leaked on LinkedIn?

XP-YESSSSSSS

Dell's already awesome XPS 15 gets even better in 2017

Surface table meets Windows 10

Yes, we did put Windows 10 on the original Surface table ... and it rocks

Cream o' the crop

Before buying a Microsoft laptop, check out our pick for the absolute best

Simple and secure, just the way I like it

We think Windows 10 Cloud is a great idea, here's why

uber micro

Halo Wars 2 has something for everyone. Here's our full review.

Oldie but goldie

We reviewed Microsoft's decade-old Surface table

Creators Update comin' at ya

These are the coolest new features in the next big Xbox One update (video)

Buyer's guide

The Razer Blade 14 is the best laptop Razer has to offer

Windows 10 app gems

10 terrific Windows 10 apps you should be using

Tower of power

Here's what we think of Dell's XPS Tower Special Edition

Quite a deal

Grab the complete C# coding bootcamp for $41!

Your go-to laptop guide

Introducing our ultimate laptop buyer's guide

Listen here

Attn Android and iPhone users: What you need to know about Windows phone

Old is new?

The original Surface Pro still holds its own in the 2-in-1 world

Xbox Greenlight?

No, internet, Microsoft isn't opening Xbox to all UWP games

Falling in love

HP Envy 34 review: An ultrawide curved all-in-one after my heart

2015 machine in 2017?

Surface 3 still holds its own in 2017

Let Kodi cut your cord

You should be using Kodi for Windows 10

Leader of the pack

HP's Spectre x360 15 just might be the best all-around laptop

< >

Shop: Surface Studio | New Surface Book | Xbox One S Bundles | NEW Dell XPS 13"

reliability

Microsoft’s On the Whiteboard” video series is beginning to show us how terrifying the Redmond campus actually is. Last week our host, Pamela Woon, took us on a tour to a place where no one can hear you scream. This week we are touring a building that is described by Surface team member, Ben Reed, as “a medieval dungeon where each room has a device that is a torture chamber.”

More →

A WDS study of 600,000 support calls across Europe, North America, South Africa and Australia shows that the WP7 devices are less susceptible to hardware failure than their Android counterparts.  In the year-long study that included WP7, Android, iOS and RIM devices, WDS compared the number of calls per OS with the ones where hardware failure was the culprit.  Though WP7's 9% hardware failure out-performed Android's 14%, it still finished in a close third behind iOS' 8%.  Surprisingly, RIM came in at number one with a meager 3.7% failure rate.

The primary reason given for the differences between brands was the number of OEMs who manufacture devices for each company.  Android, licensed as open source, is used by 35 different manufacturers, some of which were much more likely to produce failing devices than others.  Microsoft also licenses out WP7, but with stricter hardware requirements.  Meanwhile, Apple and RIM produce their own software and hardware, and thus have tighter quality control.

WDS admits that the study is not fool proof, as it could only determine what percentage of calls could be attributed to hardware, but not the percentage of over all calls in comparison to the over all number of phones shipped in that period of time.  Either way, the outcome is pretty positive for Microsoft, whose hardware reliability rate will likely see a boost once Nokia's WP7 handsets hit the market.  Recently we caught a glimpse of what's in store.  Nokia has near spotless reputation when it comes to their hardware.

Source: PCMag; Via: WPSauce

More →