Wednesday's release of the Windows 10 10061 preview build to Windows Insiders included a bunch of new features, but one of them wasn't mentioned by Microsoft: the addition of a "Contact Support" app that appears to be the company's new way of offering remote technical support for the operating system.
There are three options to choose from in the Contact Support app. One is "My Device", which lets users chat remotely with a Microsoft Answer Tech and browse the community support forums. It even lets users set up a time for Microsoft to call them if needed. The second option in the app is "Microsoft account and billing", which directs users to the Microsoft Account website so they can keep track of their payments on the company's services and make changes.
Finally, the app includes the "Microsoft online services" option. It's similar to "My Device" except that it offers customer support for things like Skype, Office 365 and more. This app shows Microsoft wants to give Windows 10 users more direct support than they have for previous versions of the OS. We will see if this "Contact Support" app changes and evolves before Windows 10 officially launched later in 2015.
What do you think of the addition of this app? Will it help Microsoft win back people by making things easier?