The recently opened Las Vegas hotel The Cromwell, owned by Caesars Entertainment, is testing a new program in two of its suites. Guests will get a Windows 10 tablet and a custom app designed to control many of the room's features, along with other services.
Through the device, guests can adjust the lighting, control the thermostat and even control the in-room TV. They'll also have the option to order room service, make dinner reservations at GIADA, request housekeeping or discover entertainment and nightlife options before they leave the comfort of their room. For the property, the Connected Room allows employees to update in-room guest content, including menu items, promotions and shows, which change frequently in Las Vegas. By utilizing Microsoft Cloud, the hotel can also recommend products and personalized offers that meet the customer's needs.
If the test is successful, The Cromwell will expand the Windows 10 tablet and app experience to all of its rooms by mid-2017, and the program could extend to other Caesars Entertainment properties in Las Vegas as well.