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Is your Windows Hello broken on the latest Windows 11 Preview? Here's a quick fix.

Windows Hello on Razer Blade Stealth
Windows Hello on Razer Blade Stealth (Image credit: Daniel Rubino / Windows Central)

Windows 11 build 22000.100 was released yesterday to Windows Insiders on the Dev Channel. With it came a larger rollout of Teams Chat and further changes to the UI to make it all consistent ahead of the expected October release for the new OS.

Being an Insider build, some things broke for some users, and one of those is Windows Hello Facial recognition. Specifically, you will see the error message "Something went wrong" when your lock screen engages, or the PC is locked after a reboot.

Luckily, this issue is a known problem as Microsoft lists both it and the fix in its long list on its blog. (Another known issue is Settings will crash when clicking "Facial recognition (Windows Hello)" under Sign-in Settings if Windows Hello is already set up.)

Lesson: always read the release notes!

The fix is actually very simple to get Windows Hello working again. Here's what you need to do:

  1. Type "Device Manager" into Search (Start Menu or Search icon)

Device Manager (Image credit: Windows Central)
  1. Open Device Manager
  2. Double click on "Biometric devices"
  3. Right-click on "Windows Hello Face Software Device"

Device Manager Windows Hello (Image credit: Windows Central)
  1. Choose "Uninstall device"
  2. Reboot the PC

What this trick is doing is removing the old driver and forcing it to reinstall when Windows reboots. Once the driver is reinstalled, your Windows Hello Face recognition should be good to go.

Need more? Our help and how to section is chock full of guides on other common Windows and hardware fixes, so make sure to check it out.

Daniel Rubino
Executive Editor

Daniel Rubino is the Executive Editor of Windows Central, head reviewer, podcast co-host, and analyst. He has been covering Microsoft here since 2007, back when this site was called WMExperts (and later Windows Phone Central). His interests include Windows, Microsoft Surface, laptops, next-gen computing, and arguing with people on the internet.

10 Comments
  • It was broken on all of them for me but with my Microsoft fingerprint keyboard. I did the uninstall the drivers and it did fix it but just until you reboot
  • Thx Daniel.
    worked great and now the 3IR and facecamera plays along again.
    Installed windows11pro on one of your Porsche Books and so far it's been a joy,.
    13.3" and 7mm thin tabletpart i7 (7gen) 16GB 512NVMe Hello2.0/TPM2 and bright 3200x1800 with +500nits and thunderbolt and all that jazz.
    Looking forward to an extent of Android support, as window touch and its app, still has a long way to go for these big 13.5" Windows tablets and here so many Android apps, that are optimised for verital and horisontal.. same with readers for magazines.. they few for Windows, leaves a lot desired when comparing to Android.
    but overall Win11 is a lot like Win10 with some more touch optimisation. https://i.imgur.com/AHhJowK.jpg https://i.imgur.com/rEziKaB.jpg
  • My Windows hello on my surface is working fine on 11.
  • It worked but just click facial recognition(windows hello) the setting app crashed
  • I literally wrote, "Another known issue is Settings will crash when clicking "Facial recognition (Windows Hello)" in the article for you.
  • Fixed it for me, it's awesome and refreshing that they care about this, in Windows 10 they never fixed it for my desktop. We'll see when I get Windows 11 there.
  • Anyone else fix this only to have an update reinstall the broken component?
  • I had this issue on my Surface Pro 4 but for some reason it fixed itself with no fix applied
  • Legend! Working perfectly now, thanks Dan.
  • I have the Mouse camera that worked great for years with Windows 10. No go with Windows 11. Uninstalled and rebooted. No change.