Update: It looks like the problems with getting the free trial have now been resolved.

Electronic Arts says that some subscribers of its EA Access service for the Xbox One cannot access its free game trials, including the just launched 10-hour demo of Madden NFL 17.

Madden NFL 17

In a Twitter post, EA stated:

Obviously, this problem is a case of bad timing for Madden fans on the Xbox One. They are supposed to be able to get a chance to try out the full game for free, via EA Access, before it's officially released on August 23. We will update this post when and if this problem is solved. In the meantime, you can pre-order Madden NFL at the Microsoft Store site for $59.99, which also offers buyers a $10 gift card and a free mini-football.

See at Microsoft Store