Customers are more satisfied with WP7 than Android says ChangeWave

ChangeWave Research has just published some interesting data that affirms our previous coverage (where WP7 was only at 44%) about the high rate of satisfaction users have with Windows Phone 7 when compared against RIM, Android and iOS. According to the chart above, Windows OS ranks just above RIM at 27%. I know what you're thinking, "you just stated that this is supposed to prove WP7 is a satisfying OS?".

Don't be fooled by the chart above folks, the percentage of Windows Phone 7 users that are "very satisfied" is actually at 57%, but Windows Mobile is only at 14%, so the Windows OS is taking into account both values. We argue that this sort of publication does the OS no justice at all since majority of readers are interested in presented data as opposed to the text underneath the chart:

"Both industry leaders are far ahead of the overall Very Satisfied ratings for the other major operating systems – Windows OS (27%) and RIM OS (26%).But in an encouraging sign for Microsoft, we continue to see a big difference between the high Very Satisfied rating for Windows Phone 7 (57%) vs. the much lower rating for Windows Mobile OS (14%). Even so, the higher Windows Phone 7 rating has yet to produce a sustained momentum boost for Microsoft in term of buyer preferences."

We decided to create our own chart to reflect the differentiation between Microsoft's older and newer platforms. Looks much smarter, right?

All in all, positive stuff for Microsoft. While we're still behind Apple (no surprise), it's great to see a relatively high percentage, contradicting what carrier sales staff preach. Please note that the data sample shown in this report is 89% US and 11% outside the US so we would see different results in other countries. UK being a strong example with RIM still proving to be a heavy player.

Source: ChangeWave Research 

Rich Edmonds
Senior Editor, PC Build

Rich Edmonds was formerly a Senior Editor of PC hardware at Windows Central, covering everything related to PC components and NAS. He's been involved in technology for more than a decade and knows a thing or two about the magic inside a PC chassis. You can follow him on Twitter at @RichEdmonds.