Verizon has announced that it will be discontinuing its paid Visual Voice Mail service on select phones as of July 8, 2016. The service, which previously cost $2.99, allowed customers to access their voicemails in a more visual manner. Those who are using the feature will be transitioned to Basic Voice Mail services, but you won't lose any of your existing messages.


From the announcement, you'll notice the following once the change takes place:

  • You won't lose any existing voice messages when switching from $2.99 Visual Voice Mail to Basic Voice Mail.
  • Your existing voice messages will be saved, but you'll need room for new messages. Before the switch to Basic Voice Mail on 7/8, make sure you have less than 20 messages in your mailbox. For more information on saving or archiving your messages, refer to our Basic Visual Voice Mail FAQs.
  • You may have to set up your voice mailbox after switching from $2.99 Visual Voice Mail to Basic Voice Mail. To set up your Basic Voice Mail, see the instructions below.

Some of the affected Windows Phones include the Lumia Icon, Lumia 928, Lumia 822 and others. A full list of phones affected by this change can be found on Verizon's site.