A few days ago we reported on PC Mag's "study" (we use that terms loosely since the sample was so small) on carriers and how they are pushing/not-pushing Windows Phone 7 in the stores, specifically if retail associates were supporting the platform or undermining it. Unfortunately, between their report and your user reports in comments (something we've heard from months too in forums), it seems that the retail associates are far from endorsing the new OS, even to those who are directly asking for it.
Now, two more reporters have run the same tests (more or less) and have had the same results. Jessica Van Sack of the Boston Herald shares her story doing the same experiment:
Likewise, Joe Romaine of International Business Times relates his story going back a few months ago to a T-Mobile store in Manhattan. The salesperson stated: "Windows Phone 7 is very unreliable. Its has many problems. We get complaints all the time from people who bought them from us." and proceeded to try and talk him out of the device.
All of this, while still anecdotal, seems to back up readers' experiences in the stores as well. However, Microsoft has responded to the matter to PC Mag directly. Greg Sullivan, Windows Phone product manager noted:
Sullivan finally concludes with hope that the Nokia deal helps in this regard, noting Nokia's strong retail presence. Also, perhaps disappointingly, Microsoft is not yet prepared to offer cash-incentives for retail associates who successfully push Windows Phone. For us, we're still convinced that we won't see any real 'breaking point' in Windows Phone in terms of marketshare till late 2011. By that time, we hope to see such reports of retail sabotaging on the decline.
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Daniel Rubino is the Editor-in-chief of Windows Central, head reviewer, podcast co-host, and analyst. He has been covering Microsoft since 2007 when this site was called WMExperts (and later Windows Phone Central). His interests include Windows, laptops, next-gen computing, and for some reason, watches. Before all this tech stuff, he worked on a Ph.D. in linguistics, watched people sleep (for medical purposes!), and ran the projectors at movie theaters because it was fun.