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Satya Nadella talks Microsoft's coronavirus response in email to employees

Satya Nadella
Satya Nadella (Image credit: Windows Central)

What you need to know

  • Microsoft CEO Satya Nadella sent an email to employees covering the company's response to the coronavirus pandemic.
  • Nadella highlights how Microsoft is working with "governments, health providers, schools, food suppliers, and other commercial customers."
  • Nadella says he is "proud of how we are adopting a first responder mindset across the company."

In a new LinkedIn post (opens in new tab), Microsoft CEO Satya Nadella shared an email he sent to employees today. The email covers Microsoft's response to the ongoing coronavirus (COVID-19) pandemic, including the work Microsoft employees are doing to assist governments, schools, and other commercial customers.

"'I'm proud of how we are adopting a first responder mindset across the company, working with so many customers on the front lines, including governments, health providers, schools, food suppliers, and other commercial customers critical to the continuity and stability of services in every country," Nadella said. "Our responsibility is to ensure that the tools we provide are up to the task."

Nadella highlighted some of the ways the company is currently bolstering critical infrastructure with technology solutions. A major part of this effort providing telemedicine tools for healthcare providers around the country through Microsoft Teams.

Earlier in March, Microsoft began offering Teams premium features for free for six months as more companies started switching to remote work. That move has led Teams to surge to 44 million daily users, a rise from 20 million in November.

In education, Nadella says that Microsoft has seen a broad switch to Teams for remote learning. "A professor at University of Bologna in Italy shared how the school moved 90 percent of courses for its 80,000 students online to Teams within 3 days – certainly a first in the university's 900-plus year history," Nadella said. He also highlighted an elementary school in Japan that hosted a virtual graduation in Minecraft.

Beyond Teams' use in healthcare, schools, and other industries, Nadella highlights the use of Microsoft's healthcare service bot by the CDC (opens in new tab) for assessing symptoms and risk factors for people concerned about being infected by COVID-19. "Using AI, the bot suggests a next course of action, such as contacting a provider or, for those who do not need in-person medical care, managing the illness safely at home," Nadella says. "Other health providers in the U.S. and Europe are also using the service, fielding more than 1 million messages per day."

Other areas where Nadella highlighted Microsoft's efforts include a push to stop spear-phishing attacks (opens in new tab) seeking to take advantage of the crisis, attempts to map the immune system's response to COVID-19 (opens in new tab), and moves to work together with other industry giants to fight misinformation about the virus.

"These are just a few examples – and are by no means comprehensive – of the heroism across the company, and I want to thank you for your hard work and commitment during these tough times," Nadella said. "One truth that brings me comfort is just as this virus has no borders, its cure will have no borders. We are all in this together as a global community."

For more, you can see Nadella's full email on LinkedIn (opens in new tab).

Dan Thorp-Lancaster is the Editor in Chief for Windows Central. He began working with Windows Central as a news writer in 2014 and is obsessed with tech of all sorts. You can follow Dan on Twitter @DthorpL and Instagram @heyitsdtl. Got a hot tip? Send it to

  • Thats all good and fine. Too bad, they didn't plan for the infrastructure to
    be stable. With lots of outages, issues, and problems for people getting
    things to work, or lots of problems for people trying them out.
  • No one or company is prepared for this surge in increased use, there are issues across the board.
  • So, 3 months ago, when the problems were being reported. They didn't have time to ramp up.
    Ok. Instead of promoting the brand, maybe they should invest more in actually getting things
    to scale up properly. Every internet provider is upping their speeds, unblocking caps, and adding new users.
    Haven't had any interruptions from that side, and these companies are much smaller
    than Microsoft. With more users. later
  • LOL, it's awesome that providers are removing caps. You know what that means in reality? They are putting caps on everyone else. That's not scaling or getting ready. That's like Microsoft saying, okay from now on two people are entitled to use the same Office installation.
  • It's pretty obvious you don't know how these systems are designed, built, expanded, and maintained. ISPs are completely different from a software platform and cloud fabric.
  • Its obvious you don't either. Because, if you used cloud platforms, and computing, you would realize that ISPs are also dependant on those services, and running servers themselves. Get educated while you still have all this time. later
  • Sigh ok it's just another troll, should've known.
  • Dude, you sign every comment with "-1" like an idiot. Stop talking.
  • You're comparing apples and oranges here
  • There was significant misreporting, and under playing. Many are still carrying on as if nothing is wrong. Even governments were slow. This isn't a dig at America, or Trump, but his response early in, was no better than China's. Surprised MS don't offer free Skype calls, or at least something like that.
  • Every ISP is dropping caps? Why am I able to get charged 10 dollars per 50GB over then?