AT&T giving surveys on new Windows Phone purchases

For better or worse, AT&T was and still is the "premier partner" for Microsoft and Windows Phone. As a result, they seem to be interested in how the experience is going for those of us who fork over money to them. We've been seeing reports of this survey going around starting tonight (even Jeff Wilcox got one) and we just finished ours up a few minutes ago.

The survey took about 15 minutes and was surprisingly detailed and lengthy. Based off of the phone you bought, it asked for feedback on why you bought that phone, your favorite features, order of importance on design, complaints, etc. It also inquired about your knowledge of other Windows Phones e.g. for my Titan survey it asked if I knew about the Focus S and Focus Flash and asked why I did not get that phone instead (hah! If they only knew).

Overall the survey should give AT&T some useful feedback on these devices and hopefully steer them towards more important features in the future. There is a chance to win a $100 electronic "gift card" which is not exactly enticing, but what the heck.

Daniel Rubino

Daniel Rubino is the Editor-in-chief of Windows Central, head reviewer, podcast co-host, and analyst. He has been covering Microsoft since 2007 when this site was called WMExperts (and later Windows Phone Central). His interests include Windows, laptops, next-gen computing, and for some reason, watches. Before all this tech stuff, he worked on a Ph.D. in linguistics, watched people sleep (for medical purposes!), and ran the projectors at movie theaters because it was fun.

  • 10, 10 and 10. that's what i like to see.
  • I'm keepin it real, son :-P
  • 10's for Windows phone, AT &T not so much.
  • based on the phone or your opinion of customer servic or with pat issus?  Just curious since I have not jumped on a new WP evices from ATT yet and therefore havent seen the survey
  • You say "for better or worse" but consider if MS had chosen another US carrier as its premier partner, with all other carriers now only carrying one device each, WP7 would be in a real dire state, much worse than it is now. Dont be so quick to dismiss them, they look much better than any other US carrier at the moment.
  • Agree. AT&T so far has been for better.
  • I'm not so sure I understand your comment. How would it be any different if Verizon had the biggest amount of Windows Phones instead of AT&T?
  • If they were the "premier partner" they wouldn't be carrying only one device each...
  • Filled mine out last night, too. I got this survey for the Titan but not my Focus S; interesting. Anyway, I think it's for the better--I mean, when the thing sells out on their website...
  • I took the survey on the phone.  Unfortunately, I wasn't able to drag around the things to rank.  Lame javascript engine?
    I definitely ranked the phone well but AT&T?  Eh, they're ok.  I was coming from Sprint and expected to be wowed.  I am not, so far, in terms of coverage, signal strength and data speeds.
  • Or how about lame JavaScript source.  I have done a number of surveys with and have had no issues there with IE9 on WP.
  • Yeah this happened to me as well.  I started on my Windows Phone, but then I got to the screen that you had to drag things around.  Then I went to my laptop and opened link and it opened directly to that same screen and allowed me to seemlessly complete the survey.  I though that that was pretty cool.
  • kind of curious if this was invoked by HTC, the survey is only for the Titan... HTC could be trying to pull itself back together for the big battle next year
  • I wish AT&T would send out these surveys to all of their existing Windows Phone customers, not just those that purchased the 2nd gen phones.
  • I got one for my Focus S that I just returned (to order a Titan), so once I indicated that I had returned it I received a different set of questions.