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Cyberpunk 2077 devs issue refunds amid poor Xbox One and PS4 performance

Cyberpunk 2077
Cyberpunk 2077 (Image credit: CD PROJEKT RED)

What you need to know

  • The developers behind Cyberpunk 2077, CD PROJEKT RED, have apologized for the game's poor performance on last-gen consoles like Xbox One and PlayStation 4.
  • Additionally, the developers promise that fixes are coming, including two large patches — one in January and one in February.
  • Players may also choose to refund their copy of the game up until December 21, 2020.
  • The developer also confirmed that updates are coming to PC as well.

The developers behind Cyberpunk 2077, CD PROJEKT RED, have apologized for the game's terrible performance on the last-gen Xbox One and PlayStation 4 consoles, remarking that the studio should have "paid more attention" to ensuring that the game would run well on these systems. Additionally, the developers promised that fixes for issues are coming. There will be an update to the game within the next seven days, and there are also two large patches coming in the future — one in January and one in February (fixes are coming for PC players as well).

Lastly, the developers have offered all players the ability to refund Cyberpunk 2077 if they want to. CD PROJKET RED advises players who bought the game digitally to use the Xbox or PSN refund system, while players who bought the game physically should first try to refund the game at the store they bought it from. If this isn't possible, players can contact the developers directly at helpmerefund@cdprojektred.com. It sounds like you'll be able to get a full refund no matter what up until December 21, 2020. You can read the full statement below:

Overall, it's nice to see that the developers are trying their best to get Cyberpunk 2077 playable on Xbox One and PS4, although it's still unacceptable that the game was released in the state that it was to begin with. Hopefully CD PROJEKT RED is able to fix most of the serious bugs sooner rather than later.

Cyberpunk 2077 is available now on Xbox Series X, Xbox Series S, Xbox One consoles, PlayStation 4 and PlayStation 5, and Windows 10 PCs for $60. If you have the game or are planning on getting it, don't miss our must-know starter tips.

Brendan Lowry is a Windows Central writer and Oakland University graduate with a burning passion for video games, of which he's been an avid fan since childhood. You'll find him doing reviews, editorials, and general coverage on everything Xbox and PC. Follow him on Twitter.

22 Comments
  • Above and beyond what any developer or publisher has offered in a while.
    It won't fix the bad taste in a lot of gamers mouths over having their first attempt at the game spoiled, but I guess if you do take up the refund offer you won't be going back to it anytime soon anyway. Personally, I won't pre-order games (thanks TB), and haven't bought a game on release for a while now because they always release with day 0 patch and a few month of follow ups... but right now, the lack of access to GPU upgrade is my limiting factor as much as I want to splurge on Cyberpunk.
  • It is, but personally I'm not really impressed given that they limited reviews to PC copies pre-release. They KNEW it was going to be like this, in my opinion.
  • the quality mode looks really nice on the Xbox Series X. totally playable too. I feel for those playing on base Xbox One. I can't wait for the next-gen version.
  • I cannot tell the difference between the performance and quality modes on the Series X, other than the fact that quality mode dips below 30 frames.
  • Exactly, and it was obviously a cash grab b/c they knew next-gen consoles wouldn't be prevalent enough yet to drive sales and there was no way they would risk a significant percentage of the pre-orders canceling.
  • What I don't understand so far though is that wasn't Cyberpunk 2077 announced during the XB1/PS4 era? Not even towards the end of that era, but rather closer to the beginning or middle if I recall correctly? So why is performance so poor on those consoles? Did they know so far ahead the capability of the XSX|S and PS5?
    How is Red dead redemption 2 able to run on XB1/PS4 anyways?
    I am getting the impression these days that either developer tools are getting less optimized to target a wide range of hardware, or something else I'm unaware of is going on.
    At the minimum, it should be able to run at 30fps with decent quality on the base XB1/PS4, just like other open world games developed during that era.
  • I had the same thought -- this game was clearly designed for XB1/PS4, because for most of its development period there were no better consoles from MS or Sony.
  • It was made for PC not consoles, I would rather the Devs not hold the game fidelity or depth back for everyone just so it can runs flawlessly on 7 year old hardware. GTA V was released on console on Xbox 360 and PS3, and it ran terribly! It wasn't until the new generation of consoles Xbox One and PS4 came out and the remasters made it fully playable online with a necessary boost to RAM.
  • Pc players, hurry up and beat the game then get a refund. :)
  • For those who may still be wondering, graphics and performance are great on Xbox One X, but there are a lot of little bugs.
  • And how do a get the Refund ? bought from Microsoft store on pre-order, I select CP2077 in my order history but I don´t see any Refund option.
  • Just wrote an article on this! :)
  • I really think they should have given this a further delay for a smoother release.
  • Agreed. I fear that would have resulted in further crunch for the employees, though.
  • It'll probably be properly patched and half price by March.... Maybe then I'll consider trying it out. Heck, it may even be on game pass by then
  • The game will be fully patched by 2077.
  • Good one. :P
  • Nine months delay and it still got released as a beta...
  • Using an XB1X I haven't encountered any problems to merit a refund. The texture drop ins have been minimal (or at least rarely noticed.) I don't see a terrible amount of vehicle traffic but it is livable for me especially considering I don't have huge amounts of time to dedicate to playing it.
  • That's good to hear :) hope everything continues to be relatively stable and smooth.
  • Granted I am very early in the game, but I have not encountered any dealbreaking issues on my Xbox One S. I don't know if it's because I'm lucky, or because I'm playing the game from a connected Samsung T5 SSD which helps with the performance. Or possibly a third option, which is that other people just have a much lower tolerance for glitches than I do? I've had a couple of freezes while driving through the same point on the map (the game recovered itself), and one full crash to the home screen (I did not lose any progress). And the graphics are fine, given the hardware. So far I'm satisfied enough, and I will keep the game knowing there more updates to come.
  • From the "least surprising news of the day department": https://www.newsweek.com/cyberpunk-2077-no-refunds-ps4-xbox-one-sony-cd-...