Service Alert: Windows Phone Store throwing up c101b000 errors today [Updated]

Nope, you’re not alone if you’re seeing Windows Phone Store errors. After hearing that the HERE Drive+ was updated, we tried to download the latest Nokia innovation only to be met with a download glitch on our Lumia 920. Same on the Lumia 928. And soft-resetting has no effect either.

We then jumped to our inbox and sure enough, quite a few of you are reporting to us that you are seeing c101b000 error messages when trying to download apps.

For service status updates, all we see is an error signing into Outlook and an ESPN error for Xbox (now fixed), but nothing Windows Phone specific. However, it may be that the Outlook sign-in problem is the culprit here.

We’ll update the post accordingly. For now, our advice is to just sit back and wait until Microsoft sorts it out. No word on if this is region specific, but it looks like a few of you are US based.

Update 12PM ET - Our downloads are now working again, so you may want to check the Store now

Update 2pm ET - Many of you are still having issues. Microsoft has now recognized the problem and said they are working on it


Reader comments

Service Alert: Windows Phone Store throwing up c101b000 errors today [Updated]



It's 5 pm here in cypress, texas and it's working here now.  Been off all day, but definitely working now. 
I hope everyone gets their working soon as well. 

The article says they checked their inbox, so they've already informed you first. Reading is fundamental.

Its working in uk(at least for me) now. Just downloaded whatsapp. Hurray...
I think the issue may have been the HERE apps as HERE Drive+ still fails.

Update. All seems to be working again.

I'm from the UK and I get the same error, so I don't think it's region based (8x).
Edit(18:49 GMT): It's working now for me but only over cellular not WiFi (My carrier is three).

I was getting it too. Then my wife's thunderbolt apps wouldn't update over our home WiFi or data, and her laptop wasn't connecting either. Seems may be a wider internet problem than just a store glitch.

Dammit, I thought it was because I was running out of space on my 920. Oh well, I cleaned out some apps I never use anyway.

I'm just glad it isn't just me! Got 6 updates to download! (5 actually, 1 of them is the YouTube app by Microsoft which I'm never going to update)

Same here, always afraid of clicking on "update all". Would be nice if you could disable updates for certain apps.

Haha. So I'm not the only one who's reluctant to update the youtube app. I never press update all for the same reason. :D

Pretty much. Not giving into Google's demands so easily. I'll keep the app with the downloading feature and everything, even though I only use MetroTube.

If you press update all it won't do anything to the YouTube app because it doesn't exist anymore, it updates everything else and the YouTube app just sits there telling me there is an update that doesn't exist. I really wish it would just go away, its annoying always having that one update message there.

That's a different error msg. Cinemagraph has been pulled from the store for some reason. I'm waiting for it to show up too, so I can download the update.

Same here in Australia, been driving me mad for about an hour, thought it was my phone. C'mon MS get ya sh*t together!

Still not working here in Florida. Wish I had checked here first before a I reset my phone. So angry. Thanks Microsoft for at least letting us know there is a problem. Gotta love how the few of us that continue to support them get screwed non-stop.

Can't install on 920 in US, "attention required". Nice job: premiere apps on premiere smartphone.

Yes, It's also fixed here, downloads resumed and SD card Installations completed also correcty
btw I was told earlier In a conversation I had (Jul 13, 2013 11:11:53 AM EST) that It was a minor Server (down) Issue.

Well, that was a mistake on your part.  There are very few reasons to ever perform a hard reset, and this error isn't one of those reasons.

The exact point is, this is not the client-side problem, but it's merely the server side problem. The only choice that we have is only wait for the fix. Soft and hard reset wouldn't fix this issue.

@brandonrileyofficial: Next time, read the article completely, and you can act from it afterwards.

Hi, i have a lumia 720 and i cant update my apps :( . Is this problem going to get fixed??
cause i don't feel proud of having a windows phone :( already with problems!!!

Of course it will be fixed, it's a matter of hours... So don't get dramatic, this isn't a common problem.

Nope, still not working here in Southern California at 9:22am.  Download get's to 50%, then "Attention required" appears with "Error c101b000."


Just downloaded the update to Drive+ with no problems.
920 in Rogers, Arkansas

Got the error, however, while attempting to download the Here Maps update.

+1 Really starting to agree that Android is for me. I never feel like I have to fight with anything on that OS to get it to do what I want.

Don't be obtuse... Android phones have similar issues in the past with google play store ... Can't tell you how many times I've had (and continue to have) issues with my android devices...

Yep, especially for everyone who don't want any lag on half-spec hardwares. I appreciate their build and effort to make it lag-free, but unfortunately, they need higher hardware specs to make it lag-free. Thus, it will consume more juice.

Nice to see you have something relevant to contribute. Android has more problems than store issues though!!!!!

I think you came here to troll. Android Central is three buttons over on the left at the top of the page, let the door hit you on the way out!!!!

@neo158: don't be provocated so easily. He's just coming to tell the Android issues, on the other hand. Lol

Ah really? I have so many issues when I was testing Android devices borrowed from my friends. Lag issues, crashing, etc., is that you say no other OSes will compete with Android? Ah, I think you are familiar with those issues, and you're not moving anywhere from it.

Not fixed still for me. I am using Ativ S on Three UK and all else is fine but this. I don't get that error all i get is attention required tap to retry download

I remember an error like this on WP7, it was nicknamed the boob error as the last four characters were b00b.

Downloads stop in middle here also, Lumia 920, at&t network, also soft resetted phone and internet, still same error
Microsofts live chat answer
 There is currently an outage with our Marketplace Services that we are investigating at this time. Thank you for your patience as we work on resolving this as soon as possible.
 At this time I do not have any information as to a time frame for a fix, but we are working on it and should be fixed ASAP.

Hi i am having the error on my nokia lumia 620, i am trying to download facebook and the message reads " There has beena problem completeing your request. Try again later.
Sueann ( UK )

It is working fine as a normal phone for calls, text etc it has signed me into facebook chat which is really weird i reinstalled my phone and got the error when i tryed to download facebook app itself and now i cant download or update any thing

From what I've got from the net after every update versions is released by Microsoft this has happened....
Can we expect the gdr2 update on our phones tomorrow.
Fingers crossed....

Okay, updated again, the download is up and running, but I'm encountering the 0xc101b000 error just when installing the app.

I'm glad you posted this article cause I just unlocked my phone so thought I had messed something up. still nothing in canada.

Here Maps still not updating... Las Vegas, Lumia 928!!! People, there is no reason to hard reset your phones... This is just a server error on Microsoft's end. While here, is anyone else having problems sending and receiving calendar invites to attendees from either Windows Phone or Live accounts... Been having his problem for over a month and working with Microsoft on a solution. Another server issue on their end...

People, just don't touch your hard reset buttons on your phone as it will just ruin your phone. I mean, after the reset, you can't install the app at all, until the problem is resolved!

Lumia 620 Serbia... I have HERE Maps and HERE Drive+ trying in endless loop to be installed, so no... they didn't score a point.
BTW, someone know how to stop downloads? I must disconect from wifi soon.

Another great option. But after 4 hours of waiting (I'm sleeping!) it seems that the error has gone away. I can download/update the app again!

Don't worry, it will be fixed ASAP. :)
You just sit back and wait, while MSFT tries hard to fix this.

The problem only exists on Windows Phone Store. Windows 8 Store works normally. I just installed a game from there. 

windows phone 8 update 8.0.9903.10 - 29-Oct-2012
market crash reported -Nov 15, 2012 at 7:21 pm
windows phone 8 update 8.0.10211.204 - 11-Dec-2012
market crash reported - Jan 4, 2013 at 11:49 am
windows phone 8 update - 8.0.10327.77 or 8.0.10328.78 - 12-july-2013
market crash reported - today....
the GDR2 UPDATE is here..
Just assuming.. :P
the release dates shown are dates which microsoft released the updates not the date which the phones started to recieve the updates