BitLocker and Lumia Cyan causing issues for Windows Phones running Preview for Developers
The Lumia Cyan update has only just started rolling out for the Lumia 625 and Lumia 925, but already we're seeing some of the first bugs come to light. According to a lengthy thread on the Nokia support forum, consumers are experiencing issues after upgrading their Lumia Windows Phones running the 8.1 Preview for Developers and using BitLocker full disk encryption.
The BitLocker encryption appears to cause the smartphone to hang on boot, making it unusable. All that's presented to the user is a message to connect the device to a PC. Luckily, there's a solution, but it requires a full reset the Windows Phone using Nokia's software suite.
If you update your Windows Phone on your own and have BitLocker enabled through your corporate device policies (consumer devices do not), you'll be met with the following error (image courtesy of Tom Unnérus):
As noted above, there is a solution to this problem, which is to completely reset the device using Nokia's software recovery suite. This should return everything back to normal. According to reports on the same thread (as well as elsewhere), those who upgrade from Windows Phone 8.0 Update 3 to Windows Phone 8.1 and Lumia Cyan have no issues.
It is important to note that regular consumer level devices are not having this problem as BitLocker is an optional security tool enabled through corporate device policies. Although this may be a headache for an IT department, it should not affect the majority of consumers. Indeed, Windows Phone Central has not been flooded with tips on this yet.
MUST READ: How to recover your bricked Lumia with the Nokia Software Recovery Tool
It appears to be directly affecting owners with the Preview for Developers installed, which is strange as to why users are able to run the update in the first place. Let us know if you're experiencing issues upgrading.
We are reaching out to Microsoft about this issue for further guidance and will update this article accordingly.
Source: Nokia Discussions
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Rich Edmonds was formerly a Senior Editor of PC hardware at Windows Central, covering everything related to PC components and NAS. He's been involved in technology for more than a decade and knows a thing or two about the magic inside a PC chassis. You can follow him on Twitter at @RichEdmonds.
Even i updated my phone though preview developer...
The program was exceptionally useful in shaping the development of complex software and in fact MS is resurrecting it.
Coffee, skim Twitter, check emails: 108/66
Opens WPC, sees inane commentary: 176/124
Out in NYC for lunch: 118/74
Composes article with links at 3rd grade level for maximum understanding: 112/72
Posts article, takes walk, does sidewalk juggling act with excess WP's: 121/78
Reads comments on article: heart asplodes
On his latest article on Cyan Developer preview If you are registered to Windows Phone Developer Preview Program, you might need to use the Nokia Software Recovery Tool to return your Lumia to a normal commercial software before downloading the Lumia Cyan update. More information about the tool can be found here.
If you are registered to Windows Phone Developer Preview Program, you might need to use the Nokia Software Recovery Tool to return your Lumia to a normal commercial software before downloading the Lumia Cyan update. More information about the tool can be found here. Any suggestions daniel??
Cause in one of the article in Nokia conversations specifies it to do that first!
for reference http://conversations.nokia.com/2014/07/16/update-lumia-cyan-smoothly/
In the end of the article it says this:
If you are registered to Windows Phone Developer Preview Program, you might need to use the Nokia Software Recovery Tool to return your Lumia to a normal commercial software before downloading the Lumia Cyan update. More information about the tool can be found here. Need your help, is it true!
is it so (India)
Enjoying the change..!! Thank God I didnt jump to 8.1 DP 2 months back...
WHY CAN'T I GET THE CYAN FIRMWARE ON MY WP8.1+UPDATE 1 PHONES ??