Fitbit for Windows 10 broken for some after recent update, but a fix is in the works

A recent update to the Fitbit app for Windows 10 and Windows 10 Mobile is causing headaches for a large number of users. Despite the release notes for the latest update (opens in new tab) referencing general bug fixes and improvements, reports began surfacing on the official Fitbit forums (via Windows Latest) that it is causing the app to crash across a range of Windows 10 Mobile devices.

In an update to the thread, a Fitbit spokesperson notes that the team is aware of the issue and is currently investigating in pursuit of a fix.

Hi Everyone, we are currently investigating an issue with Windows 10 crashing after the latest update. In order to help this investigation, if you are experiencing this issue can you please provide the device model you are currently using?

All of the crash reports appear to be concentrated on Windows 10 Mobile devices, so the app appears to be working fine on Windows 10 PCs.

There's no timeline on a fix, but hopefully one is on the way soon for those still sticking with their Windows 10 Mobile devices. If you're experiencing crashes, you can keep an eye on the official Fitbit forum thread for the latest.

Dan Thorp-Lancaster

Dan Thorp-Lancaster is the former Editor-in-Chief of Windows Central. He began working with Windows Central, Android Central, and iMore as a news writer in 2014 and is obsessed with tech of all sorts. You can follow Dan on Twitter @DthorpL and Instagram @heyitsdtl

  • Shouldn't the title include W10m as the primary culprit rather than W10M? Seems a bit misleading
  • It's Tuesday after a know the rest!
  • Wait Microsoft makes a mobile version of Windows 10?! Where can I download that???
  • You need a Windows phone first...
  • Great to see that the platform that's been dead for over two years now is still supported by some exceptional providers.
  • Until Microsoft officially announce it, Windows 10 mobile is not dead. I am getting updates for it every month....
  • Useless updates. How long has it been since W10M has received an actual API or feature update? Years? What good are security updates for a platform no one is targeting? It died a long time ago, if W10M could ever even be considered alive.
  • Regular updates better than no updates...Not looking for features...Security updates are enough for me and a lot of folks here...The one that is dead is you as far as Win10 mobile is concerned...
  • Initially thought it was a phone issue. Updated 950 xl, Fitbit doesn't open. 950 tries to repair app but fails each time. Completely by accident found that Diarium reads motion data.
  • Praise be to FitBit for supporting W10m users!!!!!
    Solid device!!!! Love my Ionic!
  • Fitbit on my Windows Mobile is one of the main apps I use.
    Come onnnnnnn fix!
  • Today it is working for me? Anyone else? Mega Thanks for FitBit for caring for their clients on WP even though few in number. Why couldn't MS treat us the same way?