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HTC 8X and 8S owners report not getting Windows Phone 8.1 Update 1

A number of owners of the HTC 8X and 8S smartphones are reporting that they are not getting prompted to download the just launched Windows Phone 8.1 Update 1 files, and we have contacted Microsoft to hopefully find out the reason for this discrepancy.

The reports have come in from WPCentral readers via both emails as well as on our message board forums. They did confirm that they received the smaller 8.10.12400.899 update that was included with the 8.10.14147.180 Update 1 download for all other phones with the Developer Preview version of Windows Phone 8.1.

HTC confirmed some time ago that the 8X would be getting updated to Windows Phone 8.1 but considering that there are quite a few additions in Update 1 we can certainly understand that owners of the smartphone that have already downloaded the Developer Preview build would be upset if the 8X is left out of the loop for Update 1. Again, we have contacted Microsoft for comment and hopefully they will have some answers for us soon.

Thanks to all of our tipsters and forum members!

328 Comments
  • That will suck big time
  • Got the update and made first folder as "music +videos" with Xbox video and music in it! :D
    Just loving it haha
  • What is the size of update 1 ?
  • Around 300 MB I guess, it has 2 updates in it!
    And I am having no issues at all, completely flawless till now!
  • Arround 173 MB - depending on device - actualy.
  • you talking about HTC 8X update?
  • Uhh, maybe I'll just create one called Xbox and have Music, Videos, Games, Smartglass. :D
  • That's what I was thinking, Make our own hubs!
  • STOP DOING THE +[INSERT LUMIA MODEL NUMBER HERE] Seriously. So cringey
  • +Icon (Note that 929 is the model number)
  • it was mystery.....
  • I see what you did there. Lol
  • +8X
  • -720
  • Isn't it annoying??? It surely is....
  • +Ativ Posted from my Samsung galaxy S5
  • +Youth (youthful Lumia 620 :P)
  • + one plus one windows phone edition.
  • I'll take 2 of those...
  • STOP DOING THE +[INSERT LUMIA MODEL NUMBER HERE]
    Maybe if wpcentral added the vote up/down or migrate to a comment platform that allows it we wouldn't need to do that.
  • X8
  • -1020 that's our thing. Don't like it don't do it.
  • +Nine Twenty
  • How did you get it? I have an 8s and 8x and cannot get it. 
  • Don't think it suck the update have some issues like takes about 5seconds to boot the lock screen on my Lumia 1520 when screen is off
  • Lock screen beta or standard? Mine is going to standard on my 1020 just fine. Removed lock beta last week.
  • Standard
  • Hy mate, just turn on and off the "child corner", turn on configure it, and turn of, this little tweak debugs your lock screen. Cheers.
  • Thanks that worked
  • Strange indeed. That's not a good advertisement for the HTC One W8. I hope it's only a matter of hours before they release Update 1 for the 8X and the 8S.
  • That phone will come pre installed with 8.1-1
  • HTC phones are not running Cyan updates !
  • I know that❗❗ ... Lol!... Wasn't using my head.
  • I think he meant for future updates...
  • You're right.
  • You do know cyan is a Nokia firmware so how the .... would it be available on a HTC phone?
  • Lol!!!! What am I thinking?????.... I meant all that minus Cyan.. I'm crazy this morning..
    ................
    I'm Living LaVida Lumia❗❗❗❗❗
  • That is not good advertising for microsoft and there phone system. First tmobile was able to abandon some devices .. than a OEM would be able to abandon devices.. means the whole update politic is basically android like.. well .. and now they put even more power into carriers and oems with the new update..
  • Its always been this way. iOS is the only platform that gets away with updates the way they do. This is exactly why we have the Developer Preview program, so we can get updates without the carrier. We will find out soon enough why these HTC phones aren't getting Update 1.
  • Even iOS knocks devices or after a set amount of time.
  • The difference is the new phone all come our packages with the latest update whether it's low, mid range, our high-end, and Microsoft makes the update available to everyone legally without having to jail break the device.
  • I guess they'll need to W8 for it... I'll show myself out.
  • Nicely done. 
  • That was funny.
  • That was funny.
  • Ohh Lumia...
  • Mhm  
  • That's probably why, market share isn't growing, apart from Nokia Sales. People are hesitant to buy other phones, if they want a Windows phone.
  • Are you serious?  Not getting an update to beta software?  Really? 
  • Not so much that as Lumia is the only brand you can guarantee getting the update based on Microsoft's schedule as opposed to a random selection of may/may not support.
  • I have an Icon (Verizon) and even though Microsoft issued the 8.1 and even though there is now an UPDATE to 8.1, I'm still stuck at 8.0 [sigh]. Love the Icon, really learning to hate Verizon.
  • Just get the Preview. Works fine.
  • That's not true based on evidence so far.
  • Uh yeah it is.
  • Same thing happening on Lumia 630 :(
  • Same with me..
  • Same thing meaning? Not getting the update? I'm downloading it now on my 630.
  • I got it up and running on my 630, so sweet!
  • Just finished downloading on my AT&T branded 8X now. Perhaps it's just taking time to roll out to all devices.
  • You might be getting only the .899 part
  • Yup. I got the .899 update but not the second part.
  • I thought I was getting lucky goo but nope, just 12400 that supposedly rolled out the other see but I never got.
  • So bad
  • I cant install new update on my ATIV S. I can download, but installation fails :(
  • Worked great for me.
  • Same here..
  • I ja isto na ativu s
  • OK on my Aviv S Posted via Windows Phone Central App
  • At least it's good to hear it's available. I'll be downloading it when i get home
  • DAMN YOU HTC !!
  • I know right! Its an absolute disgrace for the HTC 8X and 8S owners like me who has an 8S which cant get Update 1 for Windows Phone 8.1! I really just want to get down to HTC and have a long chat about this because this can't go on. They have poor customer service and its might as well be said that I think that HTC should stop making Windows Phones all together because they are just taking the piss out of 8X and 8S users here! We ALL WANT Update 1 for Windows Phone 8.1 now HTC! STOP GIVING US DELAYS AND ANGER!
  • But according to some, HTC never delays updates its the carriers... I'm gonna say its HTC and getting the new W8 isn't going to change anything.
  • First they removed US English from unbranded phones, now this. I'm in doubt that they have 3 WP developers and most of the time they are on a vacation. For 2 years they released 1 8XT and 2-3 small firmware updates, what these programmers do the rest of the time?
  • Dude you seriously need to calm down. It's a god damned phone and some beta software. You don't know what real problems are.
  • Least they got 8.1. 1020 is being treated like a rat
  • 1020 has got WP 8.1 too
  • Not carrier official with Cyan, unless I missed something.
  • Apparently att is doing staggered rollouts on Thursdays for 8.1+Cyan. Only ones left I think are 820, 920 & 1020, so check then to see if the carrier update is available.
  • A rat? Really?
    Too early to start complaining about cyan in my opinion especially with the DP issue.
  • I should have went for a Lumia haha
  • Lumia are just line Nexus, they got things first (kinda)
  • Yes you should.
  • No problems in Romania with Htc 8x.just a little issue when asked for the phone to be restarted,after restart phone shut down and had to push power button for like 20 seconds to turn it on.guess they pulled back the update because of that.
  • Same on my 920... Only one little update, no changes
  • And you get the folders and Cortana?
  • 8X Dev Preview, Romania, Orange, unlocked. Got only 899 update with out any problems. Hoping for more updates.
  • Download completed, can't find any live folder?! Someone please help. Lumia 920
  • Check if you have the .899 update only. There are no live tiles for this version.
  • I have the .14147.180 update version, store now has live tile just wondering about the live folder?
  • You have to make them yourself.. Ohhh geeeezzz...
    ............
    Just long press any tile and drag it over another until it creates a folder... Play around with it for minute and you'll get the hang of it..
  • Thanks, got it now! Wow, this is fantastic. I love my Lumia more now!
  • No problem!!! And, it is awesome... Try this!! Pin three weather apps, full sized, to the start screen and put them in a folder... You get a live folder that cycles all of their information!!.. No platform does that... It'll also be good for pinning multiple news sources into one live folder... Nice!
    ...............
    Once again MS has taken a traditional idea and made it more useful..
  • Adding a "Weather" folder was the first thing that I did! I like having a large/wide live tile for the three day forecast, and a large/wide live tile for current radar - now I have those and my favorite weather blog lumped into a medium/square tile, which saves a TON of space on my home screen. With one tap of the screen, I can toggle those views and the live tiles are updated... Microsoft really did make folders more useful! 
  • Yep!... Live folders are really the best.. W8.1 doesn't even have this yet!
  • That's awesome
  • lol
  • My 920 (ATT) has both the 180 and 899 update downloaded an installing now.  did you read the update information before installing?  It listed the features and would have let you know if you in fact downloaded both. Looking forward to the folders.  The Nokia folder setup, while nice, is slow and takes more RAM than i like as it make going back a pain or lack there of.. crash.
  • I just needed to know how to make the folders, got only the .180 update, guess I already had the .899 before.
  • Drag one icon on top of another. Helps if you make the icon you're dragging on to large first.
  • This⬆⬆⬆⬆⬆⬆⬆
  • I had installed the dev preview on my wife's 8X and I installed the 8.1 update this morning along with my Icon. No problems at all.
  • Did you get both updates on your 8x? If your OS version ends .899 you didn't get Update 1. My 8X updated today as well but only with the first part of the update.
  • OMG -,-
  • What is the build number? Many 8X devices got the 12400.899 update today, but not the GDR1 update.
  • I'm having this problem HTC really suck, who want a windows phone buy a Lumia... Is the only option
  • Not to defend late rollouts or anything but let's give them a couple of hours.   Additionally HTC has nothing to do with this update it's all MS. 
  • Someone with some sense, this update is all on Microsoft.
  • I have my dought that is a microsoft problem why tha well lumias are not experiencing this problem then ??? the only ones who are having some problem as far as i know are the ones that already have cyan installed all the other's are ok, at least that what i have read .... But lets talk about al the other thing about HTC, no apps at all, there nothing near NOKIA Exclusive apps, for example if i want a proper GPS APP i have to pay 40.99 € and buy Here drive +, for nokias is free of course ..... HTC i have one and i can assure you that is the only and last one, i'll NEVER buy one HTC again
  • Developer Preview = Microsoft controlled update without OEM interaction. It's why you need OEM to provide firmware for some functions. Since this is a developer preview update, this is on Microsoft. Also if you have WP8.1 DP then Here Drive + is FREE. I have them currently installed on my device.
  • no your wrong at least in portugal here drive is not free and yes i have the 8.10.12400.899 version ;) and in my store cust 40.99 € has you can see ;) and really "Developer Preview = Microsoft controlled update without OEM interaction" your the living einsteein :D, but looks like that is just a theory ;) http://1drv.ms/1s5zvpa  
  • Erm, I'm not wrong. It was announced to be free. http://www.wpcentral.com/here-drive-be-free-all-windows-phone-81 Also what's with the attitude? It is a developer preview that is controlled by Microsoft. http://tinypic.com/r/mjn4gp/8 Installed.
  • annouced yes even in the 360 Here oficial page, but check out the reallity have you saw the image of my store ;) And there's no actitude you saying thjink that you dont know why you keep saying that here is for free in portugal it isnt't there the prof in the link of my store above, and another thing why you're assuring that is not relatted with HTC device, are you a MS Programer ?? why lumias are geeting the GDR1 and 8X and 8S dont i'm assuming that you have a 8X and with the GDR1 installed right
  • I'm done talking with you. You're argumentative, and not worth my time.
  • Just to close up the discussion i just HHHHHHAAAAAAAATTTTTTEEEEEEE to be right ...... maybe next year HTC will short this out http://www.wpcentral.com/some-devices-needs-oem-driver-updates-windows-phone-81-update-1  
  • This. +8X :p
  • Yeah, I am getting one next June
  • Don't do that my friend you're going to regret buy any Lumia instead
  • And here I was wondering where my new features were at...
  • Downloaded GREAT on my ATIV S. Bell unlocked on T-Mobile U.S.
  • Many many users with Lumia 925 Cyan also getting error 8018830f. Update downloaded but can't be opened. No report about this? :(
  • i have 925 with Cyan and update 1 works wonderful
  • Thanks!!!!
  • Same error. Lumia 925 cyan :(
    No one is reporting this and there are many like us
  • Same here. L925 with Cyan and I get the same error 8018830f. OS: 8.10.12937.895.
    EDIT: forgot to mention I got Cyan and 8.1 through developer preview.
    Unlocked phone.
  • I have same error on L820.
  • Wow I am with T-Mobile 925 and don't have the Cyan update...smh!
  • Same on my Ativ S
  • This has turned out to be a joke, I m not even pissed off. I am just not buying a windows phone ever and be happy
  • Lol happy? XD why because you can root your phone and put a non official rom full of bugs?
  • Exactly.
  • Widdle baby wants his update now
  • Good luck with that M8. :)
  • Haha, lol
  • The M8 is going to be beautiful.  It will also have 8.1 on it already. don't really see a problem.
     
  • Unless in my case, HTC 8X AT&T unlocked on T-mobile, I'm currently updating it right now.
  • I have a Developer Preview HTC 8XT on Sprint, and I checked for the update today and am about to download it.
  • More than likely you are getting the 12400.899 update which is not Update 1. Can you confirm the build number you are updating to here before you install?
  • How do I find the build number I will be updating to?
  • It says it on a page right before you update, it looks like the screenshot in the original post about Update 1 on WPCentral.
  • Do I have to download it first?
  • Yeah, it will tell you right after it finishes preparing the update.
  • Before the update, I am on OS version: 8.10.12397.895
  • Okay I'm guessing your're just getting the smaller 8.10.12400.899 update then, not 8.10.14147.180 which is update 1.
  • The one in downloading right now is 21 MB.
  • 8xt user here. Unfortunately, I've received the .899 update. I assume it's because HTC phones will need a firmware update before getting these features.
  • I can't imagine that's the case because lumia phones without Cyan are still receiving the 8.1 Update 1 dev preview.
  • It says its the .899 update right now. So there is still a second update to 8.1 update 1 later today right?
  • Hopefully. No one really knows why HTC devices aren't getting Update 1 right now.
  • how do you get the 8.1 preview edition update on sprint, i thought we couldn't due to some firmware issues?
  • I really think this is showing a larger update issue...my wife's 8XT which is about 6 weeks old, has never been able to see the 8.1 DP ever...so I think the 'block' is still on.
  • If you installed the DP app after going online, registered as developer (free) and downloaded the DP app, MAKE SURE TO OPEN THE APP AND MAKE SURE THE 'ENABLE' CHECKMARK IS MARKED!
  • Yep, got DP 8.1 running on my own 8XT no problem...its all set up correctly.  I am not the only 8XT owner who cannot get the 8.1 DP to be found by their replacement or recently purchased phone.   I even built and deployed a basic app through App Studio to her phone...nothing.
  • We have gotten like 4 minor updates since 8.1 Developer Preview came out.
  • Yep, I have gotten all of those.  Her phone won't find it...hard reset, DP app installed, checked, logged in, etc, etc.  My theory is that they know that the phone has an electrical issue without the updated firmware and are preventing us for the last 2 months.  (Until today when .899 showed up.)   Going to try updating her's when I'm done with work as she really likes 8.1 and is the sole reason she was willing to move off of Android.
  • And they are planning to launch the "Best WindowS Phone"..
  • What does running beta software have to do with them releasing a new phone?
  • Exactly.   Beta software has nothing to do with what we're on which is a privelege.   Complain when you're not getting something that you're actually entitled to.
  • Guys i meant that this kind of news discourages an user to buy a HTC windows phone.. That's what i meant!!
  • Same here :|.. Never will i go for HTC again!
  • I don't blame HTC. It simply feels like Microsoft don't love them any more, which is a shame because HTC have supported Windows Mobile and then Windows Phone even though it's doubtful HTC have made much, if any real margin.
  • Why would they feel that way if they are on the brink of releasing a Windows Phone version of the M8?
  • What does this have to do with MS? HTC is just not making enough money to justify putting any effort into their Windows phones.
  • *Sigh* The Developer Preview skips all OEM's the only the HTC has to do with the DP is that they provided the phone that you're using the software on.   HTC didn't release the DP software MS did and its MS that needs to resolve or acknowledge the issue. 
  • Hey how to enable Cortana in India in preview update 1
  • Not available in India yet, but you can change your region and language settings to UK or US to preview her...
  • Just got OS version #8.10.12400.899 on unlocked HTC 8x (UK) but no live folders and no Cortana. If I search for cortana on my phone I can to Cortana settings but it says it's not available for my region (UK). Also got notification saying my Battery Saver app needed updating.
  • As per the article .899 is not Update 1. Therefore no new features for HTC users. Need to wait for the next update.
  • same happened with me
  • I only got the .899 update.  Did not get the second update GDR1.  Grrr...
  • I feel important, I was one of the tipsters haha!
    But yea, my 8X is missing out, wth.
  • My 520 is just about to restart to install that update.
    I am planning to upgrade my phone with the 930 or the rumored new HTC, but HTC had always had this kind of issues so...
  • I would recommend the 930, mine runs REALLY smooth with update 1 and all the rest...
  • So after all the news & articles about Lumia phones, we finally get news about HTC phones & just our luck it happens to be bad news. :(
  • Yap, few news on HTC few apps from the OEM, HTC doesn't care much about the windows platform. It's very obvious. They are more into Android.
    They forgot some people Love their hardware but in love with WP and can't imagine their lives without it.
  • *Sigh* The Developer Preview skips all OEM's the only thing HTC has to do with the DP is that they provided the phone that you're using the software on.   HTC didn't release the DP software MS did and its MS that needs to resolve or acknowledge the issue. 
  • I agree, but I was talking in general, look how many apps Nokia has for it's WP and how often they update them.
    That would affect how frequently the news about HTC could be.
  • Can confirm this for the HTC 8XT as well.
  • On my L820 I haven't received the smaller update. It was the one that MS recalled. I got it while it was available.
  • There is also problem with Lumias on cyan... We can download update, but faild on instal(8018830f eror)...
  • Sick of my 8X, got my curser hovering over the Buy Now button of a 1520...
  • Have only .899 version on my HTC 8s :(
  • Only .899 on my 8x.  I don't have folders.  Also, it forced all my apps to be reinstalled...  After the reset, I couldn't launch any apps.  Switching to the app view showed that every app had the 'installing' tag below it.  They're slowly being installed again....
  • I noticed that with my Lumia 1020 as well
  • Happens every time on every device
  • heck, i brick my lumia 1320 for the 8.1 update 1.. got stuck on spinning gear after restarting on installation.. currently restoring through Nokia recovery tool...such a pain
  • Anyone know if this update breaks anything? Bluetooth 4.0le still working?
  • Having a little trouble, as a 920 owner, getting weepy about folks not getting an update for the initial update I still can't get.
  • No problem on my ATIV S!
  • Lets start with the drama.... Can we just wait and see if there is a reason for that?
  • All Indians Alfa cortana will run only when u keep ur language n speech uk English no need to change region like before
  • Time to switch to Lumia ,we rock plus we have call+SMS filter
  • Guys, why don't you read before you comment, plus this article was made too fast, it's not working on many devices, including Lumia and Ativ too
  • My 1520 had zero issues...
  • Some Lumias if you read the comments
  • Should i do hard reset again after updating?need advice..thanks Slov..appreciate if you reply
  • I did a soft reset and thing are working fine on my 925 now. It had me worried for a minute.
  • Not necessary in any update. Soft reset may help yes.
  • For Nokia 1320 it takes time for spinning gears to run u should wait instead if using recovery tool
  • I've tested the Chinese Cortana, really sucks tho, it needs many more update to keep up the original Cortana. It was a nightmare to switch region and language back and forth.
  • So you're Chinese. Xiao Na said that the ms Cortana server isn't online at the moment and it'll be 24hrs before it is turned on --- Check Sina Weibo for more information.
  • Should i do hard reset again,after updating?..need advice..thanks guys
  • I took the risk to update and had the luck to encounter zero issues on my 1520. Don't really need the Live Folder though.
  • No its working in every device I don't know about Samsung n htc but all lumias
  • I have a lumia 1520, but I needed to open the Preview for developers and check the box again... You guys can try that...
  • No need hard reset
  • On a side note, in Canada and on a Lumia 1020 running DP, Cortana "cannot speak my language yet". :/
  • I am waiting for my Sprint HTC 8XT update here still.
  • I am on an 8X and I was able to install the update about an hour ago.
  • Should have been 2 updates, did you get both?
  • I guess I did only get the one.
  • Guys cortana is officially released for uk n china but after update 8.1 it can be run in alpha form in India n few more countries once u keep ur phone language n speech English uk ,no need to change the region
  • +1520 now im able to pin my favourite music album and make a live folder out of it... Coooool
  • If HTC doesnt support 8.1.1 then they can forget about me getting the W8. And of true then I thank me from 1 years ago for getting the 920 over the 8X!
  • The 920 which hasn't got 8.1 you mean, that one?
  • No, I mean the one that has 8.1.1 preview unlike the 8X. And the one that will get the full version of 8.1 and 8.1.1 soon enough. The same can't be said for the 8X. So I repeat: thank Ronnet from a year ago for being smart enough to get Nokia over HTC! :D
  • For Canadians change to us language
  • Working properly Samsung Ativ S update 1 developer preview
  • Why the ATIV S but not the ATIV S Neo?
  • I just receive an update but is not update one. And I was thinking to upgrade to the HTC m8 WP...
  • Might be the 8x needs the proper OEM 8.1 firmware first. No problems on my Ativ S though. But I be hatin' the devilishly long WP update process anymore. Why so slow Joe?
  • Same old story. If they didn't want WP on HTC they shouldn't have released it at all. Got the .899 bit only.
    Ps: I've a HTC 8x.
  • L720 middle east asia... No update :(
  • I have a Lumia Icon on Dev Preview and haven't gotten it yet. Oh da struggle.
  • Everyone needs to chill.  I haven't gotten the update yet either (Lumia 928) and I am not freaking out!  Maybe you need to install the "899" update before getting "Update 1", and that is coming later.
  • No update for my 928 either. No 899 or GDR update. Kind of a bummer. Really looking forward to trying the new browser on news.google.com.
  • Ok.  So somehow I was logged out of the Preview for Developers app.  I just logged into it again and I am downloading an update now.
  • Bingo. I signed in and am downloading the update now. Interesting thing is I've only had this phone for two days and have used the DP app to install 8.1. Thanks for the update; wish I'd thought to check this hours ago.
  • I have an 8X and I'm getting
  • PERFECT. COULD NOT BE HAPPIER.
  • I got it. Perhaps it's because my 8X is unlocked?
  • That's complete and utter bull..
  • That sure sucks, checking every 10/15 minutes if its live for my 8s but nothing appears. Damn it, I want this update...
  • I don't get the new update... Guys, any ideas? Nokia Lumia 520 Orange Romania
  • All this update news has me checking my phone like once every 2 minutes.  *cuckoo*
  • Yes, can confirm with my 8X : got the first update, not the second one.
  • 8X here, I'm almost done with the update.
  • So, I have 8X on VZ and I got an update this morning. Build # ends in 899
  • I am thinking of updating my 8s when I read this >.< but it's great on my L630
  • I used to love HTC but now i'll NEVER buy another phone made by them. My first windows phone was the HTC HD7, I loved it until it started rebooting and saying the sim card was missing or damaged. My second windows phone was the HTC 8X, it was the only wp I could get in Canada at the time.  After a couple monthes the EXACT same sim card problem started occuring and eventually made the phone unusable. I was pissed. Again.       I did some research and it turns out ALOT of other HTC phones, including popular android phones have the exact same problem because they make the sim tray to big for the sim card and it shakes loose. It can be fixed by attaching a piece of tape to the sim card sometimes, but come on!? Fuck HTC. They know they have this problem and they are still releasing phones with faulty sim trays. I have the Lumia 1020 now and I think i'll be sticking with Nokia from now on.
  • I hear ya. My next phone will DEFINITELY be a Lumia. Preferably a 1020 or a 920.
  • Don't get a 920. Awful device and still not even got 8.1.
  • Makes sense until either the oems implement a recovery tool or ms creates a unified recovery tool similar how zune software was used for wp7.x
  • Nelson says Ha Ha
  • Not getting it on a lumia 625 or a 1020 - both unlocked UK variants! The download can't be opened!!!!!!!
  • Error 8018330f?
  • Wasted 190 mb of mobile data. :'(
  • Chill out guys, we should wait a bit before drawing any conclusions. I don't see why would they release 8.1 for HTC but not this update. 
  • I got an update this morning but no new features
  • i have the 8.0.10517.150 running . no update so far on my samsung ativ s !  
  • Dude you don't even have WP8.1 lol you need to get that first.
  • I know that ! butt when i check in for update it says the machine is up to date ! thats why i commented here ! Can any one HELP ? The legal way prefered
  • You either need to wait for the official update or get the Dev Preview. Its perfectly legal...just look it up on google on how to get it.
  • Considering 8.1 isn't even rolling out to most users yet, why would anyone think that these phones aren't going to get 8.1 Update 1? If in 4 months everyone else has 8.1 U1 and these phones don't, then it would be safe to say they were excluded, but its WAY to early.
  • I agree, no reason to believe they are excluded at all, but our problem is mainly with TIME, I guess most people think they have waited longer than they should, that's all.  
  • Getting excluded from an update?  Gee, that must suck. I feel so bad for those poor people.   --810 Owner
  • Im not getting it at all either. :c
  • That's just the way the corral crumbles
  • I've had the 12400.899 update for weeks now. No download here, 8S Canada. What's the deal?
  • First no Cortana for HTC cos no US settings, now no UK Cortana for HTC users cos we only get one update instead of two. I feel betrayed. Never ever buying HTC again. Sucks on Android, sucks on WP :( I'm really pissed off.
  • You HAVE GOT TO be kidding me. I have waited for this update for months, I have waited to use cortana for months, it was all "next week, next week, soon, next week, 'til the end of the month" and today I FINALLY got an update, hoping it was GDR1... Oh, whaddaya know, it was 12400, a build I was wondering why I never got. What the hell is wrong with Microsoft ? Did someone's wife cheat on her husband ( working at Microsoft ) with someone who had an 8X ? Microsoft seems to hate this phone, HTC doesn't give a damn about it, WHAT IS WRONG ?!
  • Thought the same!
  • I think the same thing! I have had, ZERO support from HTC or MS, now they can't even send out an update correctly, great job! :)
  • Exactly! My sister was very excited about Cortana. HTC's support on their devices is awful.
  • Give me first 8.1 update... Not preview for devs 8.1 update Lumia 520 india
  • The Samsung ATIV S Neo isn't getting it either...I have always hated my Samsung...lol
  • HTC still going to be my next windows phone. This 822 has been just miserable to use the past few months.
  • Firstly, stop the heat for HTC for the time being. It's not clear if HTC have caused this and personally my money will be on it being Microsoft's fault. There were loads of problems on certain devices with the 8.1 update and 8.1 still isn't available on many Lumia devices, such as the much neglected 920. I reckon it will turn out to be those gremlins that are preventing this release on HTC devices. I'm sure it will come eventually as MS surely wont make Cortana a Lumia exclusive.
  • Yeah I received the 21mb update whichever one that is and I have an unlocked HTC 8x on T-Mobile
  • My 8S needs Update one and here we are reading this article that HTC is not rolling out Update 1. Now I am faced with a dilemma with getting another HTC Windows Phone or get a Lumia Windows Phone. I say to all of whoever has an 8X or 8S who has .899 installed like me which isn't GDR 1, get a Nokia Lumia ASAP. I mean it.
  • Bit of an overreaction there. We don't even know why yet. If its MS that isn't updating it, our they are just fixing some problems, what is the need for the drama? A lot of Lumia's haven't got 8.1 yet, its not like MS is great at releasing it's updates in general.
  • Man I'm so jealous of Lumia's right now
  • Guys let them release the new One W8 in 3 weeks and we will get our new firmware and the 8.1 updates. We have waited for a while, now we've got only 3 more weeks. And it will be a worthy update with HTC sense.
  • Erm...HTC Sense was only on Windows Mobile and is now inky on Android. Plus, waiting another 3 weeks? Come one, HTC users have been waiting for months. There's no excuse now, this should be as smooth as butter.
  • What about the Nokia 1020?
  • Oh c'mon!!! How about GDR2 first for us here in Thailand... Been stock at Portico for 2yrs.. Pooping blood waiting for GDR2..
  • That would royally suck for the 8S and 8X users if they are left out of the loop. Also doesn't set a good image for HTC and the incoming W8.
  • Both my 8S and 8X are downloaded here in Canada, but no Cortana . The 8S is with Virgin Mobile, the 8X is an unlocked (Rogers) also working on VM.
  • I just got the update on my 8x (international)
  • I did on my 8x...then I left my phone on top of the car this morning. POOF. nowhere to be found. *facepalm*
  • DOH!!!!!  
  • I have an ATT htc 8x that I bought recently from eBay and this morning I got an update via the rev preview. I don't see an changes tho.
  • I did update my htc 8x to windows 8.10.12400.899 but I don't see cortana again. I live in UAE and hav set my region to uk but still nothing. 
  • Got an update on my AT&T HTC8X this morning, thought i was getting the 8.1 update, but just saw this posting and checked my  phone, I now have OS version 8.10.12400.899.  So not the full update 1 to DP 8.1?
  • Samsung ATIV S Neo here. Also only received the first update. The second key one does not appear.
  • I installed an update a couple of weeks ago and my phone is running OS version: 8.0.10501.127 wtf?!?!?
  • I only got the .899 update on my HTC this morning ... I'm sure there's a reason for that ... Will wait & see.
  • Step motherly treatment for non nokia devices
  • Got mine
  • Here is the answer.  Straight from Microsoft: Your question on Microsoft Community has received a reply from 7thSense.
      Title: HTC X8 w/Windows Phone 8.1 developer preview not downloading GDR1?   Reply Devices that are not receiving the Developer Preview update need a firmware update from the manufacturer first.   From the official update wiki: Note:  If your device is enabled for the update but no new version is made available to you:  There are a small set of devices for which we aren’t offering the latest build of the Developer Preview program due to an identified problem that requires mobile operator or OEM driver updates.  These will be offered when the official update for your phone is available.   Read the full wiki article here: http://answers.microsoft.com/en-us/winphone/wiki/wp8-wpupdate/windows-phone-preview-for-developers-information/e804a249-fb06-494e-8802-007a4e14810f
  • That is why you should not buy anything from HTC. This company known by forgeting their phone very fast
  • How about Htc 8xt. Is that getting update
  • Only if HTC has "officially" released 8.1 with driver updates for it.
  • Haha trust it to be a problem on HTC's side, I wouldn't put past it now that we will get update 1 when its official released to all HTC handsets.
  • We might be able to update when HTC updates drivers to 8.1.  They may not have to release drivers for 8.1 update 1. If that makes sense.  We were able to update to 8.1 without new drivers. 
  • Any word on when HTC is officially releasing 8.1?  Man, it will have to be released by HTC, and Verizon.  Grrr, we will never get it. My 2 years on the X8 is up end of October.  Guess I will be getting the Icon sooner, rather than later.  Wanted to keep my X8 until Windows Phone 9 was released.  I am sure the current crop of phones wont be upgradeable to 9.
  • Looks like we've got a reason... Requires compatible firmware from HTC http://answers.microsoft.com/en-us/winphone/forum/wpdp-wpupdate/windows-...
  • But why dosent the new.899 update jus give us cortana outside us
  • Great, so it is HTC. Anyone asked them where the firmware is? With the imminent new device you would think they would be on top of stuff like this.
  • http://answers.microsoft.com/en-us/winphone/forum/wpdp-wpupdate/windows-... That's it, I'm selling this piece of crap and getting a Lumia. Jesus!
  • I have one HTC 8X, and the previous update had gone OK, but this new 8.1 still nothing. And plus this news, that's a big drawback, specially from Microsoft, since they advertised that the updates wouldn't be dependent from no one but them...
    Starting to think that i should had gone the other way... Sad really.
  • Have any image of hTC 8X loaded with Update 1? Show it
  • it was a mistake buying 8x im selling this s**t phone if anyone is planing to buy the new htc please DONT    
  • Why do you guys omit DP in the tittles? 
     
  • 928!!??!?
  • Where's 8.1 from AT&T for 1020's?
  • I've got it, dont know what y'all on
  • Not true I have it.
  • im using htc 8x and it say's that its about 19mb? im trying to download now :> excited
  • Just 12400.899, not Gdr1 you know
  • Update not available !!!!!
  • fAAuck you HTC fAAuck all first the region problem for cortana second  update problem third     go to HELLLLLLLLLLLLL  
  • It still shows lumia black in extras+info. Bt i have got the new feature live folder etc
  • gotta love the lumia fashionistas trolling lol ah well fuck HTC and WP, back to droid for me.
  •     I'm glad to see that someone updated the headline for this article. It made it seem like HTC has officially stated that 8X and 8S users weren’t getting the 8.1 update.
  • UK HTC 8X Blue here. My partner has the 4G US version and though she hasn't gone into the dev program her phone statistically has been compatible the full time. Unfortunately I seem to have that. 8X without the Cortana capable rom (C620e) on the previous test. So I hope that, that doesn't prevent the full use or update as I've then broke my warranty on my phone for testing and cant repair or sell it if it never gets the update :'c od have to just go buy a new phone which would really suck. I have heard some 8X users have the update, but I don't know if that's a regional thing or a non 620e 8X. Hope you find answers for us soon guys. T_T
  • Just read an HTC announcement that the 8S is NOT getting 8.1 due to Hardware not meeting criteria. Exactly as I feared :'(
  • Nearly 10 days past since the preview update, but no fix for 8x(((( Any news on when HTC is going to provide and update?
  • Hi all, I was chatting with HTC supprt and they told me that HTC8s will not get the new firmware 8.1 due to phone's low hardware specifications. That means that MS is responsible to give us all updates, for all those users including me that have 8.1 developers preview. All the others will have to deal with 8.0 version. That is of course b*****t to be honest. Now i m convinced  that MS wanted to have other phone manufactors like HTC to see if the new phone o/s(windows phone) will get the customers attention, like if someone was always buying HTC phones would have given a try using HTC WP. Since MS own NOKIA, will do as Apple doese meaning that will pay attention on NOKIA's phones. I feel like i am cheated. By the way i still have .899 version with huge issues.
  • This is the Last HTC 8x I will own, Moving back to Nokia!  HTC's consistently slow tech support and updates will bring the company down!  
  • What happened to the htc 8x
  • Owner of an HTC 8X Telstra (Australia) unbranded device.
    I have had several conversations with the OEM, Microsoft and HTC Australia as well as HTC USA
    I had the matter escalated to the Tier 3 Special Projects Team Regional Manager for North America and even contacted HTC Corporation regarding the 8.1 FULL update for HTC 8X devices as well as the lack of TRUE multi language on the phone since my rom ONLY has English as the default phone language, yes you might pick from different countries but they are all English nonetheless.
    I have the logs of every single conversation and emails regarding this matter and I was told it is a matter of time and it all goes down to the OEMs when we get the update.
    As far as the lack of TRUE multi lingual (The device comes with a Microsoft OS WP8 serial number that states MULTI LINGUAL) hence my request for this to be in the ROM.
    Unfortunatly since my device is made in Australia HTC USA argument they do not have a ROM that would be compatible with my 8X, when contacting HTC AU they mention they do not have the means to EDIT a ROM to ADD another language as the default so I ended up escalating to Corp to what after a few calls and emails I provided HTC Corp the URL to the Microsoft Windows Phone DEV website where it states the name of the tool, how to add more languages into the rom and everything related to ROM editing for OEMs, even it is all available in PLAIN ENGLISH they still claim they arent able to access the tool to add more languages to the ROM that lacks US English or MULTI language as per Microsoft WP License. Below is an extract of one of the emails I exchanged with HTC Corp regarding the matter. "As for what I have read in Microsoft Windows Phone Dev OEM website at this link: https://dev.windowsphone.com/en-US/OEM/docs/Phone_Bring-Up/Phone_Image_Designer
    Here is an extraction of what makes sense to me and what even tells me the OEM, here HTC, has the tools to fix this error. ”Modify a Windows Phone image - Select this option if you've previously created an OS image using Phone Image Designer and want to modify it, or if you want to continue working with an existing image created with Phone Image Designer. This option allows you to {select additional languages} or change one or more customizations without having to start from the beginning. Select this option if you want to create another variant that is similar to an image that you've previously created. For more information, see Phone Image Designer: Modify." So basically we are stuck with what we have got till carriers decide to release the update.
    As far as the US language is concerned, well... *crickets* Hope this brings some hope where none was left. PD: A few days ago I received an update to an HTC app.....flashlight, now the display image for the flashlight has green leds instead of red. Oh wow HTC, amazing work.
  • HTC 8x.. such an awesome Phone.. Prbably Better than LUMIA. But looks like its abandoned. Such a long time without any update. Shoot
  • Any news about the 8S?
  • Dear Microsoft, Dear HTC, Why you are always trying to be smarter than user? We want to play with Cortana. Does not matter is in english, does not matter is not finished feature. Why Lumia user may use Cortana and HTC users are ignored by you? you should take care of the technological leaders. We say to all: Windows Phone is great, and worth it. Now when you want to pick up a "reward" you neglect us. Why Microsoft? Why HTC? WHY?
  • Dear Microsoft, Dear HTC, Why you always trying to be smarter than user? We want to play with Cortana. Does not matter is in english, does not matter is not finished feature. Why Lumia user may use Cortana and HTC users are ignored by you? you should take care of the technological leaders. We say to all: Windows Phone is great, and worth it. Now when you want to pick up a "reward" you neglect us. Why Microsoft? Why HTC? WHY?
  • My 8S updated yesterday and I now have Cortana :)
  • I still didn't get the windows 8.1 update. Is it normal it takes this long? (HTC 8x)
  • If you want to see 8.1 Update on your HTC 8s install Preview for Developers, sign into it go to Phone Update and check for Updates install all of the Updates. Preview for Developers is designed by Microsoft for users to keep updated instead of waiting for carriers to deliver the Updates. The app will Update your Phone from 8 to 8.1 Update latest preview build for free and the App is free On 8.1 Update you will be able to use Cortana and add folders to the Startscreen. So the HTC 8s is not dead yet. I have HTC 8s and did all this it worked, i'm currently on 8.1 Update with all updates installed for that build so i'm updated. After you're done you can delete Preview for Developers it won't affect your Phone . http://www.windowsphone.com/en-gb/store/app/preview-for-developers/178ac...      There are instructions on Google on how to do this but it is easy there is only 3-5 steps.