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HTC abandoning HD7? No plans to release Windows Phone 7.8 update

HTC has revealed on Twitter that no plans are in the pipeline for Windows Phone 7.8 to be released for the HD7. While this is no confirmation that the company will never update the HD7, it's a shame there's nothing for consumers who still wield the handset. Sporting Windows Phone 7, the user experience is still butter smooth and rich, but everyone wants the latest and greatest, right?

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So is HTC wrong to leave out consumers? It depends. While we can moan and complain that the manufacturer should continue to support its released hardware, but the HD7 is many generations ago. Those who purchased the handset have either upgraded to newer smartphones, or are nearing the end of the contract.

We'd of course like to see each and every owner with the 7.8 update, but if this holds out it shouldn't come as such a surprise. That said, if you're into hacking your way through the thorns to reach your goal, there are available ROMs out there which would bump the HD7 up to Windows Phone 7.8.

We'll be sure to update you should any details arise.

Source: Twitter; thanks, Er. Akshat, for the tip!

Rich Edmonds is a word conjurer at Windows Central, covering everything related to Windows, gaming, and hardware. He's been involved in technology for more than a decade and knows a thing or two about the magic inside a device chassis. You can follow him over on Twitter at @RichEdmonds.

  • Ugh...i feel for the HD7 owners. Sorry bros and brozetts.
  • Im with you
  • lol true say haha
  • Yeah this sucks Tmo want even release Tango for the HD7.
  • HD& (Based on the HD2) will last FORVER!
  • That sucks I'd flash it
  • That sucks I'd smash it
  • That sucks I'd....I'd...I'd....that sucks!
  • Lol!
  • I just might. I swear, after each article I'm leaning more and more away from HTC and towards Nokia.
  • Such reason I got the 920 after owning my HD7.... HTC is lacking in near all aspects...
  • Ahh, I feel for you guys/girls. I hate it when this happens.
  • HTC - blowing it at every turn
  • I hate to say it, but I agree. Loved my HD7 while I had it, but am happy I went with a L920 this time around.
  • I did the same
  • Yup, just like when they didn't include tethering for mango on the surround. It actually pisses me off too when people think the 8x/s have high quality builds.... Just rub the corner against your jeans and repeat that statement lol sorry but I don't see a reason to buy anything other than a Nokia WP from here on. I loved my 900, and my 920 even more. The build quality and support have been unequalled by any other WP (or android for that matter) manufacturer.
  • I see a reason, if your carrier doesn't have a good Nokia wp
  • I've still got mines sitting in the house. Shame, would have been nice to upgrade it along with the Lumia 900.
  • This is why you buy Nokia and not HTC/Samsung if you are a WinPhone fan. These companies are not as committed to the platform.
  • Fully agree on the Nokia support
  • Totally agree, Nokia IS Windows Phone now, honestly I would love to see a comparison done on the Nokia updates/exclusives and Google with their Nexus devices.
  • I'm glad someone finally said it.
  • I hope this isn't a death sentence for all first gen devices. My mom is already jealous of my 8X (and now my dad has an 822) and so she was really looking forward to 7.8 on her trophy.
  • Buy her a phone :) that's your mom you only get one :D
  • Seriously. Time to move on from that Trophy.
  • Wait for that Nokia Lumia 920. They rumored it already so it shouldn't take much longer.
  • She can't upgrade until summer
  • cant you get one on craigslist?
  • Magenta L920 mothers day
  • The Trophy won't get it either.
  • I have an email from HTC saying the trophy is getting 7.8. I mailed to WPCentral aswell
  • Is the Trophy getting the update still?
  • Doesn't seem so if this is the case for HD7. Trophy is being retired from Verizon. This seems to be a pattern with HTC in general. My old HTC Inspire never even got Honeycomb. They seem to love to abandon old hardware.
  • Honeycomb was a tablet only android os, and was replaced with the Hybrid ice cream sandwich that merged tablet and phone.
  • That was dumb of me. I said Honeycomb knowing full well it was tablet only. D'oh
  • Honeycomb? That was a tablet-only version.
  • As I mentioned above
  • Lucky me I didn't wait wait for them to release an update to 7.8.
    Currently running Deepshining 7.8.
    It runs smoothly and bug free.
  • help a brotha out and point in the way to get this to happen. ive put a tiny bit of research, but i cant seem to find a nodo rom to start with.
     this is shit news and i want some mini tiles.
    thanks man haha.
  • I'm guessing my HD7S shares the same fate
  • I think this might only be for first gen HTC devices
  • It is a 1st Gen device. The only difference is a screen, charging port, and signal bands.
  • This is the reason I left HTC, they forget about their previous models. I mean seriously, they released One X then a month later the One X+ was released..
  • They released the One X in may of 2012, and the One X+ in november 2012. So a month later is a little bit of a stretch
  • Well that is true and it was more of a point I was making. Still, I think the One X+ was released way too soon as One X was supposed to be their flagship device for the year..
  • I hate to be THAT guy but look how quickly the 920 came out after the 900's release...920 owner by the way.
  • And manufactures wonder why they don't sell more phones. I'll never buy a HTC after hearing this. I've had my problems with 920, but I have to say Nokia isn't going to just abandon it's users.
  • I'm doubtful the focus s will get the update either. Probably won't matter though as I'll be able to upgrade fairly soon anyways.
  • Cab sender in a few more days
  • Im optimistic about the Focus S seeing the update. It received the Tango and is a 2nd Gen device. If released, I say April. But if u are do for an upgrade no worries. I'm waiting for 2nd Gen b4 jumping into WP8. Just how i do things. Besides, I like my Focus S so no rush.
  • Yeah, my upgrade is in June, so if nothing new has come out recently (2nd generation of wp8 devices) I'll just wait until this fall when more new products come out. (may go back to Verizon if they are carying the Nokia's by then.
  • I exchanged my hd7 for a nokia Lumia 920 some days back!
  • The way I read it is that HTC is not going to do it for any WP7 phones
  • This
  • This is why you go Nokia. A better product and a history of software support.
  • There goes MS's promise to upgrade all the phones all the time.
  • Hey, they gave it to OEMs and they drop the ball once again! Partners.?! More like Frenemies!!! =/
  • Shit like this is why MSFT invested in Nokia and may do the same with Dell.
  • Yep that's why I left my Titan in the dust for Nokia. Pretty colors don't get you upgrades and cool apps either 8x.
  • I have one question. Is this even possible? Should Micosoft not be able to push the update now? is the requirement for a system not to provide the hardware so all updates run on those systems? was this not the argument to laugh about android due to fragmentation ? I wonder why provider and developer still have control over the updates? its not like PC updates would be send out by HP or  the reseller of the PC
  • Because carriers are never going to allow a repeat of the iPhone where lots of people don't buy the latest and greatest because the old stuff gets updated. They make no money off of you updating your phone. Also, manufacturers do have have a say on some pc updates. My mom used to get HP specific updates on her desktop.
  • Most carriers loose money when you upgrade and want you to stay longer than your two years but are scared you'll run to another if you don't have the latest and greatest spec'd out phone. It's a Catch-22. Though I do think they are silly because people rarely jump ship, better longer support would make them more money.
  • Carriers should want you to sit with your old phone and keep paying the monthly fee. That way, they aren't out the subsidy for the new phone and get their same monthly payment. However, carriers (and some OEMs clearly) don't want to spend the $ (man hours) testing new software for the old handsets. This is a relatively new thing as before smartphones, they had to do zero work to keep the customer. Now they should be realizing they need to invest just a bit more to make customers happy and retain them.
  • That's more than one ;)
  • Didn't Microsoft all but say Generation 1 devices would not get the update? That means that the HD7, Trophy, Arrive and a ton of others won't see 7.8. I'm doubtful that the Titan and Radar will see it as well. I think the majority of Gen 2 devices will get passed over as well. The entire Focus line from Sammy will be next in line for the skip as well. Honestly, except for colors and live tile sizing, there isn't much to miss. Still, my Titan awaits in the wings for AT&T to deliver Mango...
  • No. Microsoft never specified or stated bluntly that Gen 1 would not get 7.8. What they said was "all phones currently on the market will get the update" but never clarified if Gen 1 was included in that because at the time the current market was the 900, 800, Titan II and Focus 2.
  • Giving our hardware requirements is the main reason to guarantee phone updates. else everybody could just produce what they want without the need of respect of requirements.. just like android.
  • The problem with that statement is that the HD7 hardware specs as good or better than the ones listed above. There is no reason why WP7.8 wouldn't work beautifully on a launch-day HD7.
  • Radar might get the update since the new start screen was put up on it during the launch
  • If you're on At&t 7.8 is important, because you'll actually get the previously skipped updates. Mt 1st gen Focus never got the keyboard fix from Jan. 2012 or Tango.
  • Maybe update issue thru att is with 1st Gen devices. I use Focus S, 2nd Gen, came preloaded with Mango, but att released Tango for my device. I'd get rid of 1st Gen and upgrade only if contract matured of course.
  • Exactly the reason I bought a Nokia Lumia 920 this time, after 3 htc's... Complete lack of support :(
  • less than a 2 year lifecycle?? Contracts in the UK are 24 month and this phone is now effectively unsupported 5 months before the end of my contract.
    I'll be flashing it :)  
  • Not to mention the three year contracts I hear rumor of up in Canada...seriously I was close to purchasing the Titan II previously and posts like this make me glad I didn't.
  • Ain't no rumor, I'm on a 3 year contract with Bell and have an HD7, not eligible for an upgrade until end of the year. It's not stopping me though, I'm terminating my contract and picking up a 920 at Rogers today.
  • You Canadians need to move South....give up Socialism & Hockey
  • And free healthcare and a stable government and no overpopulation and good jobs for the majority of citizens? Oh, yeah, that's reasonable.
  • There's no such thing as free healthcare, the US isn't overpopulated, and the job situation isn't that much better in Canada, but it is still better. Canada also is in much better shape economically with their more fiscally conservative government. But anyway...
  • Not a rumor at all. I bought a Focus right at launch in 2010 and still have almost a year left on my contract. :(
  • I doubt the Titan will see an update either. HTC makes nice looking devices, but their motus opperandi is sell it and move on. Thus, I'd tell anyone looking to get a phone, to look at the pretty designs HTC has produced but move on and buy something else.
  • Wow that sucks HTC.  Not cool at all!  I feel bad I already told someone that their HD7 will get the 7.8 upgrade.  I wonder about the Trophy now?
  • HD7 was my first WP device. Son still rocking it but will be replaced by Lumia 820 shortly and from there on no more HTC for us.
  • I am sporting the Titan II. This is just 1 more reason to NOT get another HTC.
  • But the Titan II has been on the market for less than one year - You still have a manufacturers warranty to address any manufacturer's defects, and there is no word from HTC confirming that the Titan II will not get the 7.8 update.
  • It is not warranty issues. It is just sorry hardware. I had a Focus before this POS and the Focus was a much better phone. It was smoother and NEVER crashed. This thing has serious operating issues.
  • Point taken :)
  • That's strange. I've had my Titan II for 6 months now and never had any major problems and it's always been smooth. The POS was my old LG Quantum. You should consider sending your's in to HTC.
  • Remember all the talk when Windows Phone first launched....There will never be fragmentation. Every phone will be upgraded and it will be so easy......LOL!
  • The OS is fragmented anyway. Allowing each carrier and OEM to 'tweak' it to suit them. Do the carriers tweak the iPhone? There may be something to be said for a Surface WP (unlocked of course). I would get 1.
  • The OS isn't fragmented. There are different lines (7.x and 8), but there are also older iPhones and iPads that cannot be upgraded to later versions of iOS. Carriers cannot customize the OS. Carriers and Manufacturers can release their own Apps. With WP they can limit their App from being used by users with other phones or carriers, but that is not OS fragmentation.
  • But there is a hardware requirement to guarantee support for all hardware of that requirement. It was already a joke not supporting the new kernel in the old system. but now tell people that within the old system they will ot get support is just wrong. actually it would be a reason not to trust MS anymore. why should the old win7 device not get the same lame 7.8 version as other ones.. why give the carrier and OEM the chance to do something like this anyways. just to push the system and demands so they can go wit hthe next generation and say .. well .. you will just use stock version or no version and hope that the demand on WP is high enough to guarantee the market
  • Carriers can't customize the OS? Think of Data Sense as an example. Any deviation, IMHO, is fragmentation. I agree about different versions, 7.x v. 8. Some of it is hardware dependent. I also agree about the apps being carrier or OEM specific. With the exception of apps, the OS should be exactly the same, if there is no fragmentation.
  • Data Sense is from Microsoft, not the carriers. It's just exclusive to Verizon right now, kind of like having an exclusive phone. It's going to others later on.
  • Yes, from MS, part of the OS. ATT chose to not include it in their 'customized' version of the OS, creating fragmentation. It demonstrates the carriers can fragment the OS, if they want to.
  • It's not about AT&T not including it.  AT&T needs to have the backend to support it.  It's just not a matter of installing software on your phone and it works.
  • How is it fragmented when other carriers are going to get it?
  • Having had multiple HTC devices this business as usual.
  • I'll take it as a harbinger of how HTC will treat the 8X 18-months from now. How you treat your old customers will lead them to believe that's how they'll be treated in the future.
  • Oh well HTC its time to move to Nokia, its been good but your done for me with that move. BYE.
  • "Many generations ago." two is defined as many?
  • +2
  • How hard is it to add some accent color and make the tiles bigger. Here contracts are 3 years, so i'm stuck for another 12 months. Windows Phone was supposed to be updatable. Very disapointed.
  • This is the whole reason I went with Nokia this round. Screw HTC
  • Yeah.. HTC seems to be inclined more towards android. Wonder when they will release the update for the HTC Radar :O
  • So the fact that one of the phones pictured behind the MS bigwigs at their official 7.8 launch at the end of last year was the HTC Radar apparently means nothing??? That would be very shameful!
  • That is the main reason I did not stick with an HTC device. I had the Titan and did not get one firmware update to fix the bugs, while my wife got firmware updates for her Lumia 900. That is why I switched to Nokia over HTC.
  • I used to like HTC, but this and the "don't put your 8x in your pockets" stunt have turned me against them.
  • This is the reason to ditch 8X and 8S too. Just stick with Nokia, at least you know they're committed 100%
  • Good thing i switched to the 920.. I had the hd7
  • If I get standed on 7.5, I'll just have more inclination to drop WP permanently.
  • This not WP issue, this is a HTC issue..Just get a Nokia or Samsung. I just ordered my Nokia Red 822.
  • But the whole point should be that its not up HTC or other manufactures to decide which phones get the update. It sucks cuz they want u to buy a new phone when u don't have too if they could just update it and have it feel new. And I have a 8x gave my bro my radar.
  • The european Samsung Omnia W (seems to be the Focus Flash in US) will receive WP7.8 and an update to bring this phone the internet sharing (tethering). Source: Samsung italy.
  • Tethering? Didn't everyone get that just after Mango?
  • HTC are probably the most arrogant and the least user friendly company out there. 
  • Better support trophy at least. Even though I have the 8X.
  • Does that mean people with HTC Trophy won't get it either?
  • quietly dying
  • I see what you did there/
  • :( Sad. I have not received neither the Tango update.
  • That's your carriers fault... I have a proper version of Tango on my HD7 (via Telstra)
  • This is exactly ... Exactly !!!! ..why NOKIA Rules !!
  • Good hd7 is old news and if they update all the old phones you'd never buy a new. Spend
  • well I was thinking of upgrading to the 8x from the hd7 but after this game I am moving to nokia.
  • I will when I can get the 920 with microSD...
  • Good.. Happy waiting...
  • I have no problem waiting... there is not one, single, feature of WP8 that I want that will make me happy to lose all of my data on my current WP7 mobile. Everything I really wanted & hoped for hasn't been implemented yet :( Actually, that's not quite true - native code is a big boon to the OS... now we just need a flood of native code apps & games! I was so excited at the prospect of every mobile having microSD, but both Nokia and HTC failed to deliver on their flagship phones (only on the low-end models, WTF?!)
  • But the phone has been on the market over two years!  After one year, the manufacturer's warranty is no longer applicable, so anything a manufacturer provides after that period, at no out of pocket expense to me, I consider a bonus.   Even if I had a two or three year contract, I guess I just wouldn't expect mfg support after the one year unless I paid for it.  That's just me, though. 
    I think the issues with the Titan not being addressed, when those issues were presented within the one year it was released, is more telling of HTC's lack of Customer Service.
  • Yeah, but this is THE LAST UPDATE... Tango refresh was boring & I was resigned to getting just one last update to change the start screen before WP7 calls it a day for good. Very disappointed now. The only way to update is to flash and lose all of my data :(
  • Damn! They can't do this to us....if this bad news is true, HD7 will be my last HTC doubt. Soo Stupid.
  • Dude !! ,, what are You still waiting for ?! , Go and buy a "Nokia LUMIA" alrerady .
  • You won't regret!
  • I ask who controls the OS, MS or OEMs? Seriously, this is not Android! Come on Baldmar! Where is the Nokia/MS relationship. You have a better chance of getting things done with Nokia. For God sakes you're not listening!
  • Ironically I'm abandoning HTC for a Lumia 920
  • Yes I have a hd7 and was looking forward to the update. MS said all devices will be updated. Guess if I won't get an update I'll roll with deep shining. Rooting and updating my phone. Ech
  • That sux glad I switched out my HTC Arrive for a Nokia 900
  • That hurts.
  • HTC gained some good will with their 8X. People were giving them the benefit of the doubt. This may destroy that for many consumers. And news like this spreads from one consumer to another. Dissatisfaction can be infectious. HTC should feel pressured to give older devices support if for no other reason than the fact that Nokia is doing it. HTC is asking to be trounced by the competition by offering inferior product build quality AND inferior support.
  • I don't even understand why HTC is needed for HD7 to be updated. It's not like they need to provide new device drivers or anything else!
  • Woww this is horrible. Guess it's time to sell that HTC HD7 and get a WP8 device
  • With contracts lasting as long as three years, this seems rather short-sighted. My HD7 has been my faithful companion these last two years, and I was looking forward to this one last update. HTC dropped down on my list as possible options. Likewise when friends ask about which phones to consider.
  • HTC, its over! was going to buy 8x over  920 but  will never buy/recommend your products anymore. BYE for ever
  • Time to SWITCH. Leave HTC, go Nokia!!!
  • Fortunatly when i replaced my HD7 i took a "No HTC" policy. From past experience HTC are only interested in selling new phones to the point where all they release are minor hardware upgrades.
    Unfortunatly, my nephew now has a hand me down that wont be upgraded.
  • ALL htc users should complain. This kind of think happens on Android too. HTC are only interested in selling phones and not keeping customers.
  • Terrible, guess that means I'm getting a Nokia to replace my HD7.  And then flash it.
  • You know my Nokia N97 mini came out in 2009 and it still gets updates for every nokia service app and firmwire updates for bug improvements, just goes to show that Nokia is way better than HTC.
  • Maybe Titan 2 will be the only device getting the upgrade? C'mon HTC at least the mighty Titan can receive 7.8!
    Or u can always install it w ROM or android
  • Why wonder? Microsoft did a similar thing to Lumia 800 and 900 owners, only more serious as far as the consequences are concerned by not providing even a light/basic type Apollo OS upgrade for us. Have they set a standard for other companies? Perhaps...
  • ???
  • Lumia 800/900 owners are getting 7.8 this week... Not sure what you're talking about really
  • This week... That's a good one! I doubt T-Mobile/EE UK releases it befor the end of March. I didn't mean that phoney upgrade (well, a bit more than that, but not much more), I said it clearly: no Apollo for Lumia 800/900. And consequently, almost no apps now, mainly those who had been around before WP8 was released. Mainly if not ONKY. Abandoning is one of main things according to MS's philosophy. I will probably do the same to them as far as my smartphone upgrade is concerned. And you, happy users of WP8, don't get shocked if you hear your Lumis 920's cannot upgrade because they miss that special button or have no 24MPx cameras or... :-)
  • Telstra have announced that it will take place this week... so that's all that matters :P
    I do realise you said "apollo" but that ship has sailed and isn't worth discussing further. The only thing that matters is getting a final 7.8 update for ALL WP7 mobiles. Lumia owners either already have it, or will get it this week unless your carriers are lazy. HTC owners have been completely shafted on this matter.
  • Disappointing, but keep in mind that it was supported for two years.
  • Anyone know how I can flash a custom 7.8 Rom to my HTC HD7S because i can't find roms for the HD7S just HD7 
    I have the bootloader version at 4.5.22
    Carrier is AT&T
    I understand that the reccomended method is to downgrade to bootloader 3.x but I don't see any pre-nodo roms that support my phone, am i aloud to use any HD7 t-moble rom or will that brick my phone?
  • Bloody ridiculous
  • Glad I upgraded from my launch day HD7 to the 920.. I gave my hd7 to my mom she has no clue about a update and I will keep that way lol
  • That's dicouraging. I was going to get an 8x next month (they are much cheaper than a Lumia 920 in the UK) but this will make me think twice.
  • "At this time, HTC does not have plans to deliver a Windows Phone 7.8 upgrade."
    What worries me (as a Titan owner) is there is no mention of this being specific to the HD7. Sounds more like HTC just isn't going to be bothered to do it at all, for any of their Windows Phone 7 handsets.
    As many others have said, I cannot wait for my contract to expire so I can jump ship to Nokia. They seem to release new stuff for their WP handsets constantly.
  • Hd7s owner here. Ditching HTC and maybe even WP all together. I hate this lack of support.
  • where and how do i eget 7.8 rom on hd7
  • I can assure that custom 7.8 give us more features than official 7.8.
  •  ru running this rom if so can you point me in the direction i need to be to enjoy this also
  • I am very angry >:( this will be my last htc
  • I thought microsoft said any phone running 7.5 will get the update to 7.8.  This includes the HD7(s) and others.  The OEM doesnt matter...hell all first gen devices have EXACTLY the same internal hardware just look different on the outside.  I already flashed my L900 to 7.8 but am kinda ashamed that my old HD7S(which I can say is an awesome phone) may not see the light of day of custom live tiles.  I call this completely on microsoft for not living up to their promise.  Thanks for nothing.
  • Soooo no 7.8 for any htc 7.5 phones.....damn but ill keep my surround... Soon ill have a 7.5,7.8 and windows phone 8 almost the whole family
  • My HD7 was handed down to my son. I just told him and he was very upset. The way I look at it if HTC feels that way then I guess I'm really going to have to think about future purchases and not go with a company that doesn't support there product.
    I don't own a HD7 but I do own a HTC Mozart which is from the same generation. And their comment suggests HTC isnt planning on bringing the update to any of their devices. Even if the Mozart does get the upgrade the fact that they're ditching the HD7 means I can't trust them to support my phone.
    And what does it matter how old the phone is? Microsoft is bringing an update to the OS so Windows Phone 7 isnt dead yet. As OEM it should be a mandatory service to support devices you release. It's been only two years and I don't feel like being forced to upgrade. If HTC hopes this means I'll switch to a HTC 8X then they get suck it. NEVER. HAPPENING.*
    Only Windows Phone OEM that I stil trust is Nokia. But if my Mozart is not getting the update then I'm seriously reconsidering Windows Phone. I'm a big fan of the UI and I've been a big supporter since early 2011. I've accepted a lot of crap (including getting 7.8 and being left behind in the long-term) but this is just rediculous. This is no way to threat fans!!!
    *I was considering the HTC 8X as my next phone
  • And this is one more reason to get a Nokia. They support their products. I still haven't received the last update for my HD7 and that was almost a year ago. HTC blows. I use to have a blackberry and blackberry 10 is looking nice. I love windows phone but I never had issues updating my berry.
  • That may be a carrier issue as opposed to HTC. My HD7 is up to date on Bell in Canada.
  • Yep, my HD7 is up to date on Telstra in Australia. Tango rolled out in August IIRC
  • This is why Microsoft is doing their own hardware. I will never buy an HTC product again. HTC YOU SUCK!!!!
    This mentions that the update for the HD7 is in the 'first test round'. If HTC isnt working on the update for the HD7 then the whole list is BS.
    It wouldnt suprise me if Nokia ends up being the only OEM that supports WP7.8...
    I should have never bought an HTC phone... But I've learned my lesson... Again, F*ck you HTC...
  • At this time, Ordeith does not have plans to purchase anything from HTC again. If that should change, I'll let you know.
  • HTC: Quietly boning you
  • So glad I jumped to windows phone 8, this will it, won't it bs was driving me mad!! Focus S was sweet but I truly felt abandoned by att and Sammy!! Nokia, I have loads of faith, and I'm loving my 920
  • Why in the world would someone go purchase the 8x knowing down the road HTC will not support. Nokia sounding better than HTC right.
  • I brought the HD7 on release and only recently upgraded it for the 820.
    My wife now owns the HD7 and thinks its the bees knees.
  • I'm never going to go with HTC again. This time I'll go with a OEM that cares about the customers that choose it's device over others.
  • I just got off the phone with HTC Support. The guy I spoke to was very helpful & knowledgeable. I asked him whether the HTC Trophy will be getting the 7.8 update. His response was “Ultimately, yes.” He said he could not give me a straight answer on future updates for company policy purposes. The answer was the same for all HTC WP7.5 devices besides the HD7. This means that devices like the Trophy, Mozart, Arrive, Radar, Etc… will get the update.
    He also said that HTC has little to no control over 7.8 at this point. At this stage, it’s strictly up to Microsoft. HTC was able to approve all phones except the HD7 for the update. When the update is released, all HTC will do is announce that it’s released. Microsoft will release it to Zune and HTC WP7.5 users can update at their own will.
    The reason the HD7 was not approved for the 7.8 update was because of one hardware deficiency: a shutter button. The lack of that one hardware requirement makes the HD7 ineligible for the update.
    This is what the customer service representative was able to share with me. It seems like this ultimately does not fall on the backs of HTC, but rather Microsoft.
  • That's very interesting information, I hope the rep was correct. I will be really disappointed if my HTC Surround doesn't get 7.8.
  • A shutter button? Isn't that part of the wp7.0 baseline spec? My HD7 has a two phase shutter button.
  • Could've sworn my old HD7 had a dedicated shutter button
  • I don't actually own and haven't played with a HD7 before. So I didn't exactly know what he was referring to. But he was able to pin point that hardware requirement specifically as the reason the HD7 is not compatible with 7.8.
  • What nonsense - my HD7 has a dedicated camera button like any other WP. We have Tango perfectly fine... I don't see what a new start screen has anything to do with the camera
  • Calling BS on the lack of a hardware shutter button. Guess that button I press all the time to focus, and press harder to snap a photo is a figment of my imagnation.
  • I just emailed HTC about the HD7 twitter post and included how i would leave HTC for their lack of updates and the person replied back mentioning he would forward my desire for 7.8.
    "I have also forwarded your comments to the appropriate department."
  • Well, seeing as I still have a year and a half on my 3 year contract this is quite frankly a kick to the ballsac.
    Last HTC phone I will ever buy.
  • Well that's just great. Can't afford to upgrade and now o won't get the update (typing from hd7 now). Screw HTC and the beats the rode in on. Never again will I buy their hardware.
  • I get that you guys are pissed but shouldn't you be sitting on a upgrade mines is very far away tho my 900 will be updated... So go buy a w8p and help us make it through the Rim storm thats coming
  • I am one of the few that still has the HTC HD7 and I had almost made up my mind about buying the Nokia Lumia series and this just made the decision so much easier. Over the years I had two other HTC Windows phones and I liked that they were putting out updates, but this and also the fact that they say the maps are free but then after a month tell you that you have to pay shows them as being not sticking with loyal customers. All for Nokia now.
  • As a HD7 owner with little under a year left on my contract, who was planning on upgrading to an 8X, this is really dissapointing. Looks like it's time to switch to Nokia.
  • The HD7 was their first wp7 and released over 2 years ago! Blame Microsoft for taking to long to release 7.8! I had one for 18 months during that time window and then moved on. The fact that some got the phone on contract long after global release is irrelevant.
  • Microsoft should take care of the update themselves if the OEM is lazy and does not care about its customers. All I can say is HTC won't be getting my business any time soon, Nokia here I come.
  • Why would you even own a hd7 right now... Come on men you have to let go...i still have my hd7 as a back up.. Hd7-710-titan2-900 and im witing for an aluminum NOKIA
  • There's nothing to buy right now. Neither 8X or 920 have microSD so I'm not bothering. ATIV has it, but it's too big & plasticy. I'll probably abandon HTC after this, even though my HD7 has been amazing and regularly updated so far. Not giving us the very last update is insulting to say the least.
  • Total B.S!
  • Im so annoyed!! My hd7 isn't even two years old yet I got it in July 2011 and didn't wanna get a new phone till October this year :( this sucks im not going to get another HTC again then.
  • You got the phone a full year after global release! By then Im sure the Titan was already out!
  • No... US release was Oct/Nov 2010. It didn't go to other countries until Dec/Jan 2011. It came to Australia 29/03/11... So 07/2011 isn't too far off
  • Had the HD7, was a great phone, never had a problem with it, on my 4th L920 and while I love this phone I have had problems with it. Lets hope the 4th time is a charm
  • I've a HTC Mozart so may or may not get the update but I honestly can't see what all the fuss is over this 7.8 update, the Bing lock screen you will see for all of about 3 seconds as you lock and unlock your phones, the accent colours are just meh and the resizeable tiles give us next to nothing, the biggest shafting we have had was from MS when they changed the engine and diverged the dev paths for apps going forward.
    And as for dropping HTC moving forward, whether or not we get this update, surely everyone can see that going Nokia for WP is the better idea, you would have to be a massive audiofile and need that Beats audio to go with HTC anyway.
    My Mozart is getting on for 2 years old now, looks virtually as good as new, is as smooth as butter and I wont be updating to WP8 anytime soon, I would like 7.8 but I just don't see it as that much to shout about, I'm sim free so will hopefully get it reasonable quickly, if we are having it that is, but when I do change mobiles and if I do stay with WP, I'll definitely be getting a Nokia, regardless of how HTC perform with this update...
    My tuppence worth,
  • Cant be too man the HD7 has had one hellava run
  • I`ll never buy a HTC Phone again.
    The trrend goes to having two Phones.
    (i would have used it for having it on my boar and for my mobiele in Germany and My Nokia Lumia 920 for here in the US) The german LTE network is almost not existent so there would not have been a need for that.)
  • actually the HD7S turns 2 years old this Summer which isn't early 2013, which is the release period for windows phone 7.8, anyways the HD7S is entitled to recieve its part of the 2 year support and the HD7 is the same phone with a different screen resolution thus both phones deserve the update
  • What’s with all these "I'm switching to Nokia because they support their phones" comments? Have any of you though before posting that? The HD7 got its last update last summer; this is the 1st update it misses. All Nokia phones were left behind a year or less after their release (because of Microsoft, not Nokia, but still). Microsoft says that WP8 devices will get updates for at least 18 months. Does anyone thing that in November 2015, the 920 will be getting WP9? I doubt it.
  • But Nokia is bringing 7.8 to all their phones, so unlike HTC they haven't yet missed any updates. And remember Microsoft announced WP7.8 would be comming to all Windows Phones. LG has decides to drop support, Dell is rumored to have dropped support and now HTC is joining in as well. So fact is there is an update for WP7 but it is not comming to all HTC Windows Phones but it is comming to all Nokia Windows Phones.
    Nokia has also been supporting Windows Phone with apps, features and updates that arent comming to the other OEMs. Its clear that Nokia is all in, HTC claims they are but facts speak otherwise. So for many (including me) this news pushed us over the edge and made us choose for Nokia. Perhaps they will not bring WP9 to the L920 even though it is technically possible but so far they havent missed an opportunity to update and HTC has.
    So who are you going to choose? Someone who has screwed you over or someone who might screw you over but so far has been top notch?
  • Nokia actually pushed 7.8 to all devices in india to get feedback and to any lumia owner through navifirm aside from that Nokia is a better option because they develope software applications to support a device even years later, when the exclusive HTC apps haven't even been touched by HTC for while now. Aside from that Nokia cares about all previous devices and they arn't gonna let Microsoft end windows phone 7 with 7.8 Nokia also plans on releaseing future updates as leaked on previous smart phones. 
    I turned on my Nokia N97 Mini, a symbian phone that was released in 2009 and I found some new updates that had been released, they even bumped up the nokia maps interface and it runs completely smooth. If you ask me all these people are correct about htc's lack of support for Windows Phone.
  • Big slap in the face for the innovative customers that bought the first Windows 7 phone come on! 
  • One word for HTC: What about internationally unlocked phones? We are sorry for WP7.8 being poor featured, but are you going to deprive us from this cosmetic update too? It's a shame if it's true!
  • Abandonment is a two way street HTC--you really suck.
  • This is why I couldn't wait to dump my HTC phone. Happy with my new Lumia.
  • Ehm it has been announced from the beginning that 7.8 will only be released for 7.5 devices. The HD7 is a 7.0 device.
  • No, they announced from the beginning that 7.8 will be available for all their 7.5 customers. Owners of firstgen devices that have been upgraded are also 7.5 customers. And why shouldn't they be? Devices like the Lumia 610 will receive the 7.8 upgrade and in terms of specs it is inferior to the HD7 and other launch models. Also some of the firstgen phones are already confirmed to receive the 7.8 upgrade.
    So the HD7 innitially being a 7.0 device is not an excuse. I seriously doubt even HTC would be foolish enough to try make such a case. It would annoy their customers with a matter of semantics while competing firstgen phones are receiving 7.8. No way that consumers would find that an agreeable excuse.
  • Well, I was just looking for a new phone. Deciding between HTC and Nokia... Never touching HTC again.... HTC, you have just lost a loyal customer.... Hope you collapse and die......
  • F*&#$K you HTC! I'll never buy an HTC again.
  • Two things came out of this for me. 1) I sent a tweet to HTC that I will be abandoning them and my HD7S when I get out of my AT&T contract. 2) I bought a pile of Nokia stock because right now it is priced as if the company is going bankrupt but seeing the products they are coming out with and the quality of their customer service... this company is going to be doing really well for itself in a couple years.
  • D'oh...I must be really lucky...had an LG Optimus 7 first, and then changed to the HD7 like a year ago...and now seeing both phones won't get updated suck bigtime...
    Contracts in Switzerland work different than the US phones usually cost waaaay too much for a student like me. new HTC 8x costs 398 CHF (431 $!!!) with a I am saving for a new win8 ultrabook which I need for uni, so I don't have money to get myself the newest phone...guess I'll have to flash my phone! :-/
  • What is this? No 7.8 update for hd7? HTC should better think twice
  • I'm so surprised! /s You know a lot of people with the HD7 and HD7S have upgrades coming very shortly, HTC. Your obvious indifference for users who already purchased your phones is not doing a good job of convincing those people to get another HTC phone.
  • Nice, the only one reason I didnt flush wp was the ides of having at least the 7.8 upgrade on my HTC... Apple and Google will be happy with HTC décision :S
  • That really made me kinda fear for if the update would come to my HTC Arrive. But honestly how much would it hurt if they released the update, they should just do it.
  • This just completely turned me off from buying an HTC 8X. After almost 2 years with my HD7, I had decided that I would upgrade to the 8x, but I don't even want to deal with HTC after this. Bad move HTC
  • Just glad I upgraded to a 920 today from my HD7.
  • This sucks. That's why I have stopped buying HTC products. I upgraded to the 920, but want to keep the HD7 as a backup device. I was hoping they'll update it to 7.8 soon so that I can get a similar setup on it as well. But guess it's not coming anytime soon.
  • Damn you HTC. 
    My money is for Nokia, just waiting to see whats in Nokia's Pipeline before i jump onto the 920.
  • Having just read the post I am now going to throw my HD7 in the bin and go with Nokia the only company that seems to be supporting the OS. Totally disapointed with HTC  and like most posting here will not now ever buy from this company again.
    GOBSMACKED that Microsoft would allow this to happen also.
  • I bought HD7 for 540 Euros and no 7.8 update for me ? HD7 is my last product from "amazing" HTC company. Time to turn into better phones with better support -> NOKIA is my next choice.
    GOODBYE my "dear" HTC company.
    kaitenus from Slovakia
  • Having read that I'm done waiting for WP7.8 update in my Mozart. Just did a reflash to a nicely brewed custom ROM of 7.8. Works beautiful. I recommend all of you HTC gen 1 owners to do the same if you still have 18 months or so till the end of the contract (like I do). After that it's bye bye WP! I'm switching to the 'droid!
  • Just now updated my HTC HD7 to 7.8 using zune, guy the tiles become huge after update wtf.
    I can resize it to windows 8 smaller tiles, but why old tiles have grown in size.
  • Screw you a$$*&Ds... I've been due for an upgrade since the beginning of winter... Now I have to wait even longer for something fresh. I was hoping for 7.8, and that would keep me temp happy until Mobile World Congress... I don't want the 8X, and there aren't any other unlocked phones I'm interested in at their price point.
  • So does that mean HTC Radar isn't getting the update?
  • Wow... Good thing I don't have an HTC phone, otherwise I would be ANGRY!
  • This really sux. I had HTC TyTN, HTC Diamond, HTC Hero now HTC HD7 and i was looking forward to buy HTC 8X. Not anymore, this made me really angry!
  • If HTC plans no 7.8 for the HTC Arrive (HD7s Sprint Brother) I have no plans of buying HTC again or from Sprint again.  I guess Nokia is the phone to buy and the early adopters can go jump off a cliff:)  Thanks HTC for making my decision easier.
  • I don't think this is the case.  Zune told me there were updates for my HD7 a couple of day's ago.
    The phone is unlocked with ATT service.  The updates installed w/o problems and the phone is now running
    Windows 7.10.8862.144
    How do you like em apples