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Losing Gears POP! microtransaction purchases? You're not alone.

Gears POP!
Gears POP! (Image credit: Microsoft)

Gears POP! recently saw its mobile debut, putting an adorable spin on Microsoft's third-person shooter franchise. With the fifth Xbox One installment two weeks from launch, the series' free-to-play spinoff fuses its burly cast with Funko's lovable vinyl figures, wrapped in gameplay comparable to Clash Royale.

Embracing traits of collectible card, tower defense, and multiplayer online battle arena (MOBA) games, Gears POP! sees players assemble a roster of units, and battle in multiplayer matches. The on-the-go experience supports itself with microtransactions, a common hallmark of the mobile market, allowing players to purchase randomized loot boxes and currencies for an in-game advantage.

Gears POP! has officially launched but a nasty bug is now reportedly leaving some users out of pocket. We're seeing multiple reports of broken microtransactions across the app, mischarging users and failing to deliver purchased items.

One Gears POP! user took to Twitter outlining his experience, purchasing the "Welcome Bundle," followed by an on-screen error. Reviewing his Microsoft account reportedly found three erroneous charges, with the paid items failing to display in-game. We're also seeing similar reports, where users are unable to see their purchased content.

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We're yet to see a formal acknowledgment of the issue and reached out to Microsoft for a statement. Until communicating a fix, we recommend avoiding Gears POP! microtransactions, if at the risk of losing purchases.

In the meantime, Gears POP! is now available for free on iOS, Android, and Windows 10 PCs.

Matt Brown is Windows Central's Senior Editor, Xbox & PC, at Future. Following over seven years of professional consumer technology and gaming coverage, he’s focused on the world of Microsoft's gaming efforts. You can follow him on Twitter @mattjbrown.

8 Comments
  • The game is very annoying loot box centered pay 2 win game... 4000 to get Kait to level up... then another 4000 to upgrade... shouldnt have to pay anything for the upgrade after reaching it... can only carry 4 crates? Microtransaction filled garbage.
  • I can deal with the game itself, upgrading is purely based on the amount of wins. With A 124 win/2 loss ratio atm u can fairly upgrade your pins. The only thing is the waiting for the loot boxes to be opened for free. Now I have obviously gathered lots of kill streak boxes, problem is, wins gives u boxes as well and when you are maxed on boxes and end up winning a kill streak box.. U won't get it. Maybe I am playing too much POP or it is just stupidly made.
  • I don't think you'd be 124 and 2... Without dumping some pretty decent amount of cash into the game. Upgrading isn't purely based on the number of wins. Once a "pin" becomes upgradable through collecting enough of the same card through loot boxes you need to use more in-game currency to upgrade the pin to the next level. I unlocked Kait next upgrade level for 4000 in-game currency, then it was going to take ANOTHER 4,000 in-game currency to actually apply the upgrade to her level to get her to level 2. I didn't have enough so Gears pop gladly took me to the Microtransaction store. F that...
  • Yep same thing happened with Marcus fenix. I thought I unlocked him for 4000, but then had to spend another 4000 to apply it to make the upgrade usable. After my loss rate started increasing because the other players obviously spent more, I just gave up. Fun game but these microtransactions ruin it. They shouldn't have made it PvP imo.
  • Weird that u assume I spend money on fremium games. U know, people are actually good at games not being plebs that complain instantly.
  • 124 and 2... in this game? sure okay. You're awesome it.
  • I'm a decent gamer, but when you're opponent is obviously taking alot more damage with the same characters, you will lose no matter how good a player you are. What's also amazing is your precise account of your win/lose rate... You actually count that many times?
  • You need to pay to have a higher chance in winning. I'm level 4 and I'm losing on average 3 out of 4 times. If you include tied games that's more like 4 out of 5 times. Very demoralizing game if you don't pay. Uninstalled. Now I know why people complain about microtransactions lol