Gears POP! recently saw its mobile debut, putting an adorable spin on Microsoft's third-person shooter franchise. With the fifth Xbox One installment two weeks from launch, the series' free-to-play spinoff fuses its burly cast with Funko's lovable vinyl figures, wrapped in gameplay comparable to Clash Royale.
Embracing traits of collectible card, tower defense, and multiplayer online battle arena (MOBA) games, Gears POP! sees players assemble a roster of units, and battle in multiplayer matches. The on-the-go experience supports itself with microtransactions, a common hallmark of the mobile market, allowing players to purchase randomized loot boxes and currencies for an in-game advantage.
Gears POP! has officially launched but a nasty bug is now reportedly leaving some users out of pocket. We're seeing multiple reports of broken microtransactions across the app, mischarging users and failing to deliver purchased items.
One Gears POP! user took to Twitter outlining his experience, purchasing the "Welcome Bundle," followed by an on-screen error. Reviewing his Microsoft account reportedly found three erroneous charges, with the paid items failing to display in-game. We're also seeing similar reports, where users are unable to see their purchased content.
WARNING: This already happened to me and @Stallion83 (as I saw on his stream) & probably others. We tried purchasing the Gears POP (@GearsPOP) Welcome Bundle for $5.99 and it gave us an error saying the microtransaction didn't go through, yet I still got charged 3X. @XboxSupport pic.twitter.com/hvOBynUhRPWARNING: This already happened to me and @Stallion83 (as I saw on his stream) & probably others. We tried purchasing the Gears POP (@GearsPOP) Welcome Bundle for $5.99 and it gave us an error saying the microtransaction didn't go through, yet I still got charged 3X. @XboxSupport pic.twitter.com/hvOBynUhRP— Scott (K4rn4ge) (@K4rn4ge) August 22, 2019August 22, 2019
AND now for their latest trick. I spend $20 in game, get an error don’t get my items purchased but they took the money out of my xbox account and bank. So now I have 3 packs not giving me my stuff, and an in game purchases. I’m pissed, fix this!!@GearsViking @GearsPOP @XboxAND now for their latest trick. I spend $20 in game, get an error don’t get my items purchased but they took the money out of my xbox account and bank. So now I have 3 packs not giving me my stuff, and an in game purchases. I’m pissed, fix this!!@GearsViking @GearsPOP @Xbox— Beard (@JTaylor1983) August 25, 2019August 25, 2019
We're yet to see a formal acknowledgment of the issue and reached out to Microsoft for a statement. Until communicating a fix, we recommend avoiding Gears POP! microtransactions, if at the risk of losing purchases.
In the meantime, Gears POP! is now available for free on iOS, Android, and Windows 10 PCs.
Gears POP merges Microsoft's gritty Xbox shooter with the lovable figure line. The free-to-play multiplayer experience draws clear inspiration from Clash Royale, now available on iOS and Android.
