Microsoft confirms the Windows 10 Creators Update will only come to 13 Windows phones

Microsoft today confirmed murmurings that the Windows 10 Creators Update will only officially roll out to a limited batch of supported Windows phones. As detailed in the release notes for the latest Mobile Insider build, the list includes a total of 13 Windows phones that will be officially supported at the Creators Update's full release, as well as on the Windows Insider program going forward.

Here's a look at the supported phones:

  • HP Elite x3
  • Microsoft Lumia 550
  • Microsoft Lumia 640/640XL
  • Microsoft Lumia 650
  • Microsoft Lumia 950/950 XL
  • Alcatel IDOL 4S
  • Alcatel OneTouch Fierce XL
  • SoftBank 503LV
  • VAIO Phone Biz
  • MouseComputer MADOSMA Q601
  • Trinity NuAns NEO

The official list matches a list initially reported last week by ZDNet.

For those disappointed by the move, Windows Insider chief Dona Sarkar explains:

We recognize that many Insiders will be disappointed to see their device is no longer supported. We looked at feedback from our Windows Insiders and realized that we were not providing the best possible experience for our customers on many older devices. That helped us determine which devices we support for the Windows 10 Creators Update. We are continually listening to your feedback to provide the best experience for ALL of our customers.

Unfortunately, this leaves many people using Windows phones like the Lumia 930 and 1520 without an official way to move up to the Creators Update when it releases on April 25. Nor will phones not on the list be able to test out future Insider builds. Devices that may already have a Creators Update test build installed can keep running it, but they'll remain unsupported going forward.

Dan Thorp-Lancaster is the former Editor-in-Chief of Windows Central. He began working with Windows Central, Android Central, and iMore as a news writer in 2014 and is obsessed with tech of all sorts. You can follow Dan on Twitter @DthorpL and Instagram @heyitsdtl

429 Comments
  • note to editor: correction to title... "will only come TO 11 Windows phones"
    That, and from your own list, I count a total of 13... not 11. Edit: Thanks for fixing :-)
  • Well, now that's embarrassing. Thanks for the quick catch!
  • Dan, may you also correct the incorrect capitalization of "phone" in the article? Generic terms, such as the device type should be lowercase so Windows Phones (when talking about phones that run  Windows) should be Windows phones. Thank you, Demitrius
  • No Lumia 830 😂😂😂😂
  • No Lumia 735!!!
  • what about Lumia 810!
  • Now that's a phone I haven't heard of in a long time.
  • Vivid memories of the days when Windows Phone 8 was first released, all of a sudden.. 😢😢
  • I'll just leave this here for everyone's entertainment: https://youtu.be/z3nXHAQa-gQ
  • Although not the best news, I'm still glad we're getting more WP related news than we were before. Seems more alive this way.
  • The seems is important
  • All dead phones
  • Yeah. Even the X3 was DOA... Sad...
    I remember the days of WP8.1, and Lumia devices, app store was growing, gaining some respect. Hardware was competitive, much promise from MS, and other OEM's. We had something we could stand up for... The only non believers were mostly carrier's, and MS's marketing department.. I bet if WP devices were more plentiful in the US, and marketing fired on all 8 cylinders consistently, things would've been different. Two things MS could've had a much better influence on if they saw mobile as a priority, like they should've... WTF is up with decision making at MS? WP 8.1 is still better than WM10? That's ridiculous.
  • Following Dona, i see how simply user feedback is just ignored. Yes, official statements would always say they are improving WP based on it, but as you said, 8.1 is still better than 10. So I take it as if they collect Insider feedback just to see which phones are getting most of the feedback(they would say more problems) and that would ease out for them to release phones from support list. Its shame for Satya and Dona that they cant handle WP as good as it started in 7.5/8 days.
  • Man... Let's be honest with ourselves here... MS shouldn't have to rely on us for their damn OS to be coherent, and work properly. Especially if they only have a handful of devices to watch after. That's BS.. Do we honestly think Apple, Google, or Samsung, relay this heavily on fans feedback to get where they are? So, MS can't see what needs to be done without us, and the others can?... Really?. Yes, feedback is great, and I'm not saying that Googapple doesn't rely on it to some degree, but not to the degree MS stresses they need... ****, if that's the case, they can just pay me $150k a year, kill the insider program, save millions, and have a great OS. Because, for some reason I, myself, know what needs to be done, but 1000 MS employees haven't a clue.. This is BS.
  • What's even more pathetic is that even with us literally telling them what needs to be done they still refuse to get it right.... This some special ED BS.
  • been saying facebook crashes 3 times to open it on a 640 xl for a long time. even after wiping it same thing. i dont get why they have it on the list. my work phone android has no issues opening facebook. why does ms get something so simple with app support wrong. 
  • Facebook for 10 on my 950 is a nightmare.... It's really hard to hang in there. The only thing keeping me here are the other two options. Makes me wish there were 6 options to choose from.
  • Rod I've loved my lumia icon bought it new from verizon cash. Seeing the state of affairs I'm glad I picked up a verizon s5 cheap when my Icon accidently took a dive in the drink. I hope ms pulls a rabbit out the collective arse but for now I'll camp on the Android side of things..
  • Sad to hear, but I can't blame you.
  • It was probably the 1000 employees that were left home in the latest batches of layoffs
  • And, hopefully the marketing team went with them.
  • .
  • I don't think the XL versions count as different phones
  • Why all the "thumbs down"? I just meant that I think the article said 11 phones becasue the XL versions were being included with the regular versions...   Such negativity around here sometimes
  • I agree, don't understand why people get all upset here. I'll up vote.
  • Thank you!
  • Because most of them are fanboys of a dying thing
  • Re: ML10,
    The trolls and quitters provide more than enough negative comments on Windows Central. The faithful have to be vigilant.
  • I'm not voting either way here, but there seem to be enough differences between the 950 and 950XL to call them different phones, its not just a bigger screen.
  • Because they are different ******* phones you whiny little *****.
  • Guess you missed the point of what I was saying entirely... But on the plus side all of the "********" really drove your point home! You are getting an up vote from me! 
  • Its 13 counting XL`s
  • Yep I see 13 too, but who is really counting.  All the Microsoft Lumias and Currently supported soc oem phones. HP Elite x3 - 1 Microsoft Lumia 550 - 1 Microsoft Lumia 640/640XL - 2 Microsoft Lumia 650 - 1 Microsoft Lumia 950/950 XL - 2 Alcatel IDOL 4S -1  Alcatel OneTouch Fierce XL - 1 SoftBank 503LV - 1 VAIO Phone Biz - 1 MouseComputer MADOSMA Q601 - 1 Trinity NuAns NEO - 1
  • It was a note to the editor. The editor corrected the title. End of topic. Thank you all for your subsequent notes.
  • You're quite the abrasive one aren't you?
  • Do know: Jessicator is a dude who has been here a long time and has developed a complex. No one likes him.
  • No, she's just saying, stop beating a dead horse. not hard to understand
  • baseline spec of 730, 830 640 are same but only 640 supported because of Microsoft brand name on it? Really ridiculous. They really dont hear and care about us.
  • Getting rid of the name Nokia!
  • My 735 says Microsoft; made no difference. But I think they just have dropped Verizon and vice versa.
  • I've always used Windows phones. Too bad my loyalty of so many years hasn't been matched in kind by MS. I have a 1520, it's a great phone and I love it. Nokia had many problems but noone can deny that they made great hardware. Now I'm trying to decide what to do. Abandon all hope and buy a new phone? (My forst choice would be the Alcatel 4S) Get the Creators Update and risk using the device without any support from now on? Or stay with the latest update until my phone stops working? Has anyone here made a risk analysis? I guess it's true that misery loves company.
  • Isn't that the truth! Apparently the company didn't have any realistic plans for W10M ab initio.... Taking fans along for the ride only to throw them to the curb. Just isn't the way to have done with such a promising platform...
  • I think the 'XLs' varaints would count as phone models.  
  • I count 13, your counting  950/950xl as 1, I count them as 2 ;)  
  • I think it adds up with /. The XL ones.
  • The XL ones are 12th and 13th.
  • List of unsupported device list extends..
  • Just like the list of removed apps!
  • Apple released update for iphone 5s (2013) ios10. MS doesnt want to update L730(2014) hmm..anyways dont care.
  • 🙄
  • Funny how they say the experience on older phones is bad when even my L950xl has never had a good week
  • This. I've run into so many bugs lately that it's getting very annoying to use just basic functionality.
  • Maybe you need a factory reset. I haven't issues on my 1520, sad it's being left out.
  • My 950xl dual has never had a bad day.
  • My wife's 950 and my 950XL have never had a bad day.
  • the problem for MS is that they had so many phones on the market it was hard for them to keep up! 
  • *thumbs up* Whatever build runs on my 920 runs well still. Same on our 740 in house.
  • It's as if they forgot about the 435, 535, 540, etc, all around the inception of the 640
  • True 😅
  • Thank you for confirming this! Still a bummer though.
  • Bullshit words. It's a shame, Microsoft. My L735 have the same hardware that L640 have...
  • Different touch screen which seems to be what the phones that made the list have in common. (Based on a quick search)
  • MS got the red panic button of update.
  • My 1520 not listed , so I am confirming my next phone not Windows Phone
  • Microsoft and Verizon are at war. We are caught in the middle. Notice ICON and 735 dropped. They both work great with CU.
  • I find it amazing how we inside's are all so valuable with our so called older phone's my Icon 929 but now after they got what they wanted all the free Testing, Information and Feedback handed to them and now it's time for the curtains to open and and they tell us to stay home. I think not it is "Microsoft Light's Out" for you. The only difference between Microsoft & Jessie James, At least Jessie James wore a mask.
  • Find it hard to believe that a 640 provides the "best possible experience for our customers" over the 930 & 1520 and with no new phones on the horizon its clear to see this is how the OS will go out but hey, I'm quite happy with my 1520 so Yay!
  • Will continue to use my 1520 updates or no updates. Not going to smaller 950XL.
  • What's the plan when it dies?
  • Microsoft does sell a 6.2" device.
  • They do???
  • http://www.theverge.com/circuitbreaker/2017/3/30/15121816/samsung-galaxy...
  • Lol😂😂😂😂😂😂😂
  • :/
  • Plenty of them on ebay!
  • Bye mobile, android here i come.
  • Take it easy, it's just a phone. Moving to another platform (or even come back) it's not a heroic act.
  • Take it easy, it's not like we're on a blog dedicated to something common we all find interesting/s
  • I wouldn't unless there's an app you need. I switched and can't wait to switch back.
  • Unfortunately, not everyone has the option/money to buy the latest phone. I had the HTC 8X and then no to Windows 10. Then I upgraded just over a year ago to the Lumia 830. Now, NO to the creators update...ugh. I've been a diehard fan of Windows Phones since I had the HTC 8X that I would never get an iPhone or Android. Now, because all providers in Canada don't offer a Windows phone, I'm just going to have to live with Insider Builds or go with an Android.
  • Android users get dropped even harder...
  • Yeah, the only difference is, android versions make no difference. While windows 10 ist still beta. And this left behind devices will never experience a good system.
  • Likewise, I left the 8x for 928 and then it for the 735 and now, what? 950? I think RS3 is the end of the line for it. I expect it will get updates and then when RS3 is done, it will be dropped.
  • What can we do if we still want the creaters update on older devices???
  • XDA-Developers
  • very easy, just spoof the phone. So it thinks it is a l950 XL  
  • How? Im on a 930 and thinking whether I should move to 950XL just to keep getting support...
  • You will be in same boat next year this time.
  • Creators update is no big deal. I will keep my 635 on anniversary build.
  • So if my 1520 is alreay on CU, will I continue to get updates on the slow ring (just as an "unsupported device") or am I stuck where I am? The article isnt very clear on that.
  • If it goes anything like the AU did (which I think it will), you will be stuck there.
  • Then I guess from point on my 1520 is going to think its a 640 XL or a 950 XL...
  • Now that we're in the same boat, how would one achieve that (I guess there's a thread somewhere), and does it matter which device you imitate?
  • Which still leaves the question as to how long THEY will be viable beyond Redstone 3 (especially the 640).
  • How? I need some info plz
  • Yes, you'll get cumulative updates as long as they update CU.
  • the biggest worry about this whole situation for us 1520/930 users who are happily running CU is what if I have to use WDRT?  Dropping 8.1 back on the device will almost surely be a death sentence for the deivce with no way to get it back.
  • My 928 was on AU and then suddenly no more updates even on that branch. I bought a 735 and now it is dead-ended too. At least, they should let us have CU updates, but I am not holding my breath. My wife's ICON won't update to 138. We get an error.
  • No L830, but the 550. What the &%$#? That makes no sense.
  • New phone. Note that all of the phones are new from mid-2015 on to present...
  • L830 has the same exact SoC (Snapdragon 400 MSM8926) as L640, which will get the update, so I agree with the "What the &%$#?" above
  • One has the logo Microsoft ✔ unfortunately the other one has the wrong logo ❌
  • It makes sense to MS though. Every time a set of devices was removed from the list of serviced devices, there was always some evidence that they were not (all) removed for technical reasons. I have posted on each such occurence, all the way back to WP7. I'm not yet sure how it is this time, but so far that line (insiders confirm older devices run updates worse than newer devices) was always just politically advantageous BS. I'd not yet bet on it, but I'm pretty sure it's no different now. It's likely also just planned obsolescence for economic reasons. It's about saving money and has nothing to do with the quality of user's experiences.
  • We are continually listening to your feedback to provide the best experience for ALL of our customers... that have one of the phones on our list
  • Yeah, it's a lie. They made a business decision not to invest in the OS so it would support older devices. Companies are just so accustomed to lying nowadays they probably don't even realize they're lying.
  • ✅✅
  • " We are continually listening to your feedback to provide the best experience for ALL of our customers... that have one of the phones on our list " Don't be so cynical. Microsoft listens to all mobile customers..... in much the same way that most serial killers listen to their victims.  
  • Or the way the airlines worry about their customers when they overbook. Just drag us off.
  • Well.. Time to sell or donate every Microsoft phone I have except the 640's and 950's. No point in keeping the unsupported ones. Might give em back to Microsoft. :P
  • Just chage the registry so they still get the updates. Thats what Im going to do with my 1520 that I bought a couple weeks ago
  • I already put em in a box to send them back. :D
  • You are going to give them to MS for free?? Why??
  • I had the luck to test phones when a new one released. Its not that big of a thing.
  • Fair enough
  • Don't be stupid. Microsoft and Nokia Windows Phones will be great collectors editions. In 25 or 30 years they will be worth 5 or 10 times more than you paid. Phones to keep, Nokia Lumia 800, 900, 930, 1520, 730,735, Microsoft, 950, 650. If Microsoft fails to change the Mobile market these will still be worth a lot. If Microsoft does change the Mobile market they will be worth a whole lot more.
  • Don't be stupid. Microsoft and Nokia Windows Phones will be great collectors editions. In 25 or 30 years they will be worth 5 or 10 times more than you paid. Phones to keep, Nokia Lumia 800, 900, 930, 1520, 730,735, Microsoft, 950, 650. If Microsoft fails to change the Mobile market these will still be worth a lot. If Microsoft does change the Mobile market they will be worth a whole lot more.
  • Disagree
  • Ahem... 1020???
  • Don't drink too much 😁
  • 🤣
  • Lumia 810!
  • The 1520 is almost 4 yrs old. Who got Nougat officially for their Galaxy S4?
  • you might cant get it officially but you can get it unofficial
  • Exactly! I said this on a similar article. If they think Android is better with updates, they'll find out the hard way.
  • Android is way better for updates. Google is still directly updating the GS4 and GS3 every 6 weeks or so and will continue updating them for a couple years from now. They might not receive updates to new versions of Android, but they will still be compatible with new apps and can receive new features.
  • Yes, it's true.  While most Android phones may never see a major version update, they can still run pretty much all the latest apps.  Out of necessity, Google has decoupled things so that a large portion of the Android APIs are updated through Google Play Services, and prior versions of the OS are supported that way for a while.  They just dropped support for Gingerbread and Honeycomb in the latest version of the Play Services SDK this year. With Win10M, if you don't get the latest update, you won't be able to run apps written to the latest APIs - period.  That includes Edge, for example.  No Windows Store ebook reading on a 1520, at least not without being in the Insider Preview, since that requires the latest version of Edge.  Does Microsoft bother make updates to other built-in apps (like Maps, for example, or Groove Music) compatible with earlier versions?  I'm not sure about those, but I wouldn't be surprised if it was a similar situation.
  • Oh no. Not the "didn't provide the best possible experience" BS excuse again. Would be better if MS just said nothing.
  • You'd think that MS would at least try to bring along as many users as possible to the next update, given that their user base is tiny...but no...they decide to upgrade the 550s and 640s over the 930s and 1520s...screwed around 50% of their 0.1% user base...
  • I'll play devil's advocate.  What do you think would happen if they said, "screw it, we'll include those devices anyways."  And the 50% of the 0.1% are not able to use their phones?  It'll be a S-storm like we're seeing right now, but only worse because they can no longer use their devices.
  • Its unlikely there is a feature the 640 can run that the 930/1520 cant and cause people to lose access to their phones, its not as if the CU adds some great new features. With less than 1% share they could have taken those devices till they end support, which is looking like the end of this year.
  • Come on, that new share icon takes the latest gen. SOC. 930 and 1520 just aren't capable! /S
  • Which is why I compared the update for low end phones to the lack of one for the high end phones...have to agree with theefman here...
  • +1 say that to my Lumia 820 :D  (Win10m newest insider release preview)
  • thank god sold L535,L930 special edition kept L1020 with wireless charging case and camera grip as souvenir, using L950XL waiting to upgrade to android or ios this year. sadly my mom's L730 doesnt support.
  • Change the registry so it can get future updates
  • Can you elaborate on this, and what possible negative consequences are there to doing it?
  • Here is a link to it in the forums...   http://forums.windowscentral.com/windows-10-mobile-how-guides/436253-%5B...
  • Wow! Just....Wow!
  • To me it looks like feedback had them go to this position woudl be good to see a breakdown of usage.
  • Let's complain in the feedback hub. Let them know you are being let down. It is an excuse. Just like not getting the update for the L520/L521 to windows 10. It is a shame.
  • The 520/521 definitely shouldn't get Windows 10. That's going too far.
  • Why? W10 runs fine on my sons 520
  • Why is the Acer Jade Primo not on this list?
  • 🙄
  • Becasue Acer has chosen not to continue support for it. There was an article about that a while ago
  • That phone never even got the anniversary update. Acer discontinued support along time ago
  • Looks like they saw the sinking ship before anyone else....
  • So Acer decides to screw their customers.  Good luck getting me to support them...
  • Acer chose not to roll out the Anniversary Update so why would they change gears all of a sudden and release the Creator's Update?
  • Becasue Acer has chosen not to continue support for it. There was an article about that a while ago
  • I don't think it even got the Anniversary update. Acer did not support it, IIRC.
  • It didn't get the Anniversary update in first place. I see it is a deception act when Microsoft is still selling unsupported devices in their online store like Acer and BLU phones.
  • If they removed all the discontinued phones from their store... well that would be a pretty empty store.
  • They can stock more Galaxy S8.
  • It never even received the Anniversary Update. It wasn't expected to be on the list.
  • Because Acer are a bunch of dicks that don't even support their own phone, sending it out into the wilderness under prepared.
  • So, best strategy for 1520 on production ring is to get CU via Release Preview Ring, update apps, and then leave insider program?
  • XLs are definitely different phones. They pack different internal hardware
  • Oké but it is a irritating one if you own a lumia 930.
  • I noticed one thing, and it's in plain sight...  The 3 main phones that aren't receiving the update even though the hardware supports it i.e. 830, 930 and 1520, is because they have hardware buttons and not the on screen buttons.  The only exception is the Alcatel One Touch Fierce, which is inferior to all 3 of those phones.  Sucks because I got my daughter an 830 recently to replace a broken 640.
  • Will the phones on Creators Update through Insider receive Cumulative updates after 25th April if they leave the Insider Preview like those unsupported phones which got updates on Threshold 2 ?
  • I really liked Windows Phone,I mean SERIOUSLY;been a fan since HTC HD2 Era,but after these terrifying news and now my lovely 930 has stopped being supported,I am kinda forced to switch to android
    IT IS HURTFUL but there is no any alternative way,DAMN IT 👎🏼
  • Sepehr Habib you are crying like your phone will stop working tomorrow morning. Like it won't make phone calls and won't take photos. You just can't wait another minute or you will just die. I wish Android on you.
  • No I didn't mean this,i just wanted to say it gets old after awhile,That's all!
  • It would be nice if they just got basic features to work properly on the 930 like speaker phone, only works if I go back to 8.1, as soon as you upgrade to 10 it stops again. They know of the problem as it's the same one which occurred in the camera app that stopped it recording sound in videos but they managed to fix that in an app update :/