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Microsoft removes ability to install Office directly from the Microsoft Store on Windows 10

Microsoft Office
Microsoft Office (Image credit: Windows Central)

Over the last few weeks, users attempting to download Office applications from the Microsoft Store on Windows 10 have been unable to do so, and instead, are being redirected to the Office website which would then automatically download the classic installer. Naturally, many have been frustrated with this, as downloading from the Microsoft Store directly comes with benefits such as automatic updates through the Store, the ability to choose which Office apps you want installed, and more.

But with the classic installer, known as "click-to-run," users have to install all Office products by default and have updates handled through Office's own updater. I much prefer being able to install Office from the Microsoft Store because of these reasons, so not being able to do so over the last couple of weeks has been incredibly frustrating. Unfortunately, it appears this change is deliberate, according to a Microsoft spokesperson:

People will continue to be able to find Office in the Store. If the Office image isn't already preinstalled, they will be directed to https://account.microsoft.com/ to install it.

The Office apps are still listed in the Store, and they still have "install" buttons on their app pages. But the install button no longer installs the app directly unless your PC came with Office, and instead takes you to the Office website to download the classic Office installer. This experience isn't great and ultimately undermines the whole point of the Microsoft Store. I want the Store to handle all my apps, and now I can't do that with Office.

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For Windows 10 S users, the classic installer now runs fine with S mode enabled, just as the Microsoft Edge Insider Preview installer does. So this change applies with S mode enabled too. I've asked Microsoft about why it's made Office no longer installable from the Store and will update this article once I hear back. In the meantime, what was your preferred way of installing Office?

Zac Bowden
Zac Bowden

Zac Bowden is a Senior Editor at Windows Central. Bringing you exclusive coverage into the world of Windows 10 on PCs, tablets, phones, and more. Also an avid collector of rare Microsoft prototype devices! Keep in touch on Twitter: @zacbowden.

86 Comments
  • Another nail in Microsoft Store's coffin...
  • Never get cozy with the MS store.
  • I installed using the "classic" installer and still get updates through the store. Microsoft has done some tinkering that makes the Store manage office even after it's installed separately.
  • I sure hope not. My entire movie collection (120+ movies) is from the Microsoft Store.
    I guess the comforting thing to know is, the store is partnered with Movies Anywhere, so if it ever went down I have another service that all my purchases are linked to.
  • As the title implies this has to do with Microsoft Office. Not sure where you got Movies from.
  • This isn’t new. I’ve tried installing office from the store numerous times previously and 9/10 times it lead you to the classic installer. On occasion it would somehow install from the store but it was just down to luck. But I guess the statement from Microsoft confirms they’re removing the ability to install from the store for good.
  • I preferred to install it from CD :)
    Been a long time since i used office on my computer, the last version I owned and still own is office 2000. If I did have a new version i would not use the store. My computer is not a mobile phone where i get apps from store.
  • I still have my Office 2007 disc stored somewhere.
  • The best version out there is O365 suite subscription. Has more features than O2019. Both are programs not apps.
  • Apps are programs. Programs are apps. All are Application Software. "App" is just shorthand. We used the term "app" in the early Windows days in 1990. You had DosApps and you had WinApps. "App Store" just rolls off the tongue easier than "Application Software Marketplace".
  • Programs by definition is different than apps/applications. What people most of the time think of programs are in fact applications like Office and such. An example of a program is something the OS uses to do a function. I can name an exact example of a program because I am not fluent in OS programming.
  • Every Application / App is a program (or a certain number of programs) but you can program a program that is not an application like for instance the Kernel or the file system.
  • Are Macbooks mobile phones now?
  • rdmelo;
    Please, what did I miss?
  • Not yet as of today!
  • luddites will be luddites
  • tf are u on about apps are just programs renamed
  • From a business/advanced user perspective, can you do command-line switches with the Store version of Office? While it's a small percentage, there are a lot of people for who that's important. But I'm guessing the reason is to simplify yet another unnecessarily fragmented product. Between O365 desktop apps/O365 web apps/Office Store apps/retail Office/whatever other SKUs I'm sure I'm missing, it's not only confusing, it quickly gets out of hand for IT management.
  • The version from the store as the exact same as from the website so yes
  • I really hope this is just temporary until they get Office installer updated to MSIX and posted back in the store. Forcing users to install from outside the Store isn't only bad for the reputation of the Store, it is also bad for end users education... several of us are teaching lambda users to only install from the Store for their own security, and now Microsoft is basically teaching them to install from some web site instead.
  • Agree, especially how pushing users back outside the store for apps is terrible for that person's Windows security and as a result, Windows reputation as a whole as more people experience problems and infections. However, according to recent reports, this appears to be what they are doing, deprioritizing the Windows Store, to more than just office.
  • Maybe it has something to do with an eventual Microsoft 365 bundle. Or not.
  • There's only 3 "Dummms"
  • This greatly displeases me.
  • Installing apps from the store directly is the best experience for all the reasons that you already mentioned but with Microsoft we can expect anything to make our frustrated...
  • I honestly expected Microsoft to start bundling some of their own current and older products to promote the store, stead they actively remove content. They're not the only ones either, and it's a frustrating issue. Once the title gets delisted, it doesn't show up in search results anymore, so you're forced to either keep a record of the store pages yourself, or try and hope that you can find it on the really awkward library system they have. I own, and paid, something like £40, for MAGIX Movie Edit Professional Premium for Windows 10 Edition (or what ever they decided to call it) and it's been superseded by the newer 2019 version and they've delisted the original now, so I can't reinstall it because the Microsoft's store listings for purchase history takes forever, a good 10 seconds per scroll. I ended up trying a couple of other video editors on the store instead (a load of junk btw). In the end I got so annoyed, I booted my old emac and was going to use imovie, but couldn't even transfer the file due to SMB support. I ended up just used the built in Windows 10 photos app and created a really simple video. The video's audio was borked when uploaded to youtube for some reason anyway, so had to switch over to using soundcloud without the video feature. Really frustrating to say the least when I know I should have access to the software that would have done the job in a few minutes, instead I wasted the best part of a day. I could have spent the day trying to scroll the purchase history, and install MAGIX's Movie Edit software, but by this point I'm already done with the Windows "Store".
  • This shows exactly why it's better not to use the store, I download the installer, put it somewhere safe and know, no matter what I can re-install at a later date. For those critical apps like office, visual studio and SQL server, I much prefer to be able to install without needing a fast internet connection. There's also the added advantage of easily keeping older versions, if there are features that have been removed in later versions, If the store disappeared tomorrow it really wouldn't be the end of the world, for me.
  • They made a big deal outta getting Office from the Store awhile back. I tried it but first had to remove what I had installed, which was O365 Personal, the non-store variety. Got it goin' OK then an update along the way messed things up and I went back to the non-Store install. Been there ever since. Gotta wonder what's in "store" for the Store.
  • What the actual f**k Microsoft?
  • seriously don't get what the **** is going on right now
  • With things like mixed reality and HoloLens continuing, it's extremely stupid for them to get rid of the store IMO.
  • Who says those are continuing? Three years ago, we all thought Windows phones would continue.
  • Who's we? Three years ago, Windows Phone had, what, a 2 percent market share - and falling? HoloLens looks promising.
  • hahahaha hahaa hahaa
  • There was a time when Windows phones looked promising too. "We" is all of the Windows phone users. I used to be one.
  • Hololens is continuing. It is a great product for enterprise that is actually used and will get better with time. If the store dies it doesn't mean that UWP will die.
  • We are obviously missing pieces of the puzzle here. I agree it doesn't SEEM to make sense why they would do this, but maybe they need to fix something with it or who knows. I just wouldn't jump to conclusions that it means the store is about to disappear or something like that.
  • Face it, folks. The MS store is going away. Windows S failed, Windows phones failed, books have gone away, other things are gone, the new Edge is Win32, UWP is dead, PWAs update themselves as soon as you connect to the website, now Office is gone. Etc. It could not be more clear. Why is a store needed at all?
  • If all you need is PWAs then the problem is not that you don't need the Store, the problem is that you don't need Windows at all. Taking that in mind it make more sense to tell that Windows is dead, as some Windows fundamentals are UWP now and basically the only way to say UWP is dead is to say Windows is dead. Otherwise Microsoft can't step back evne if at this point they think it wasn't a wise move. But the next steps will be more interesting - after getting rid of those technologies Microsoft has one division that starts to have 0 synergy with the rest of the company. At this point I think it is more the question of what will be the price for which Samsung may buy Xbox than whether it is going to happen.
  • UWP is dead. That a few screens in Windows 10 use it does not change anything. The real point it, unless you need Win32, you don't need Windows. Given that, there is no point to the MS store. The reason the new Edge is Win32 is so that it has a chance of getting more than 5% desktop share. A UWP store app gets you a small percentage (maybe 25%) of 50% of all Windows users (Windows 10 users). Win32 IS the Universal Windows Platform. Win XP, Vista, 7, 8, 8.1, and 10. Without a mobile platform, UWP is a waste of time. Thus the store has no point. MS is finally realizing this. The MS store will be gone by 2021. Bet on it.
  • Hi, while you can comment if you don't understand things, it is better not to do so. It is not just few screens but UWP is the foundation of many things in Windows and with Windows Core OS nearly everything that you consider 'Windows' will be UWP. So start menu, settings, and all other panels activated from the taskbar and in the next version (Core OS) even the taskbar itself. The only big thing that will remain legacy for some time (or may be not but still there are no signs for that) is File explorer, but unlike in Windows 7 it will not be the process that handles everything in Windows, but rather just an application to explore your disk and nothing more than that. And I've never commented anything regarding the Store. Again you need to understand the terms to comment on them properly, take some time to learn them.
  • u give sermons to others whilst ur own understanding is way off
  • Yes I know how Windows works under the hood like it or not. Because I develop for Windows. If you want to compare few articles that you have read to my years of development, feel free to do so, I won't comment on that.
  • Again, UWP is dead. That Windows 10 uses it makes no difference. No one is writing app software in UWP these days. Not even Microsoft. I understand plenty. The difference is, I understand reality.
  • Store gone? I'll take that bet. I have no doubt it will look different than today but any OS with 800 million devices will always require some type of Store.
  • We did fine for a long time without one. Why is it essential now? I agree with the noted benefits for consumers, but these aren't essentials. The benefit to MS, revenue, must offset the cost of maintaining it. Media Center, Windows Home Server, Groove, Windows Phone, Zune, Band, weren't making them money, and where are they now.
  • it's essentials. younger generation of computer user already used to using store to download an apps or programs (their first computer is smartphone anyway). if microsoft don't follow the trends, they will not be appealing to the younger user which is the future of computer user 😂. even Ubuntu has a Store
  • Apple did trained those users well 😂
  • Based off your logic that must mean Google play store and Apple store is dead too
  • You can't have a tablet environment without an app store, and without a tablet environment, there's no reason to have a two-in-one PC (like
    Surface). You might as well just get a laptop and iPad at that point.
  • Why not? I can't think of any apps I've got installed on my surface pro or surface go, that have come from the app store, somehow doesn't stop it functioning as a tablet or laptop and that's its main selling feature, you get both, so I don't have to keep a laptop and ipad in my work bag. What do most people run on their iPads anyway, bet its mostly media consumption and social media, all of which can be handled on a windows PC whether desktop, laptop or tablet.
  • Specially now that Chrome let's you add websites as an app icon if you are so lazy to write the website on the address bar. Or are not using a keyboard.
  • Surface is not a tablet like an iPad. It's just a PC with a tablet form factor. Not quite the same. Windows is a desktop platform. The app store isn't of much use, except for downloading codecs and keeping them up to date, along with some stock apps I can't wait to remove after next major update.
  • You can customize your office install by going to config.office.com and create a custom installer of office it's really easy.
  • I liked the store approach, I didn't have to go and download from the website. Was very convenient.
  • Funny, the timing of this reversion. Right around the same time, Office 365 for some reason uninstalled itself from my computer.
  • that's STILL happening? jfc
  • Do you use a standalone Office license or something? Office 365 automatically updates. I never bothered installing Office through the store. What's the point when you can't even use VBA macros?
  • "A few, very rare, people don't enjoy virii as much as we do. We can't all be infection enthusiasts! Personally, I think it's vitally important that my data can execute code on my machine! There should, obviously, never be any separation of code and data." - 1995 Man Seriously though. If you think VBA macros are a 'good' thing, then you may need to reevaluate your data hygiene and consider wiping every computer you've ever touched clean of your presence. You're dirty, and all your data is likely already published somewhere on the internet.
  • You seriously think that all applications are perfect and provide all capabilities just as they are out of the box? I suppose you use zero extensions in your browsers too. VBA in office apps allows for specific customizations, shortcuts, unique enhancements. MS Access, without VBA is a fancy spreadsheet. Don't deny it can be misused, as can other code options. Just offhand dismissing VBA as ground zero for infections is a bit over the top.
  • Well said, Molly's comment was stupid, not to mention condescending...
  • this is true. one of the problems of microsoft office windows store edition is we're not be able to install plugins. but this is should not be the reason why microsoft pulled it out of microsoft store. user love choices right?
  • Some people don't want the extra bloatware running on their device. Ability to not install the apps you don't need is also helpful, as they can house potential security holes - potentially. Publisher, Access, and even Outlook (in many cases) aren't of much use to many consumers.
  • It also says something about Microsoft, the number of pointed comments this article has garnered.
  • I'm not sure why but to me, for major store apps, like iTunes and Office, they just felt less robust and well-built compared to the classic desktop versions.
  • never thought about it that way, but I think you may be right, the store apps always seem like the freebie designed to entice you into buying the less restricted paid version.
  • that's interesting, I felt the exact opposite regarding office and iTunes
    ESPECIALLY iTunes
  • Paul Thurrott wrote an article about the state of the store last week. Can't recall the entire context, but basically he believes the store is dead. Hard to argue the point when Microsoft start pulling their own mainstream apps. Another consumer facing tool/product/application about to go bye bye.
  • They should have went all in on .net/wpf for desktop and launched the store a decade ago, like Apple did. Even on macOS it took forever for people to really start embracing the store. Old habits die hard, so don't waste time while they cement themselves further. Additionally, lots of co.panies see no point in sharing revenue when users are already used to buying direct from them. Same issue with mac app store. Noth Metro and UWP were dead before they arrived. Microsoft needed .net desktop APIs to allow users to better I integrate their services intoo apps - the way mac developers can embrace iCloud, etc. without rewriting their entire code base. That's all they needed. The start polishing up the platform (they are somewhat doing that now)...
  • Zack... I am surprised you didn't know the Store is a failure. Especially, when your own Windows Central UWP app is Dead!
  • But it's not his lmao
  • Since I need to use at least one accessibility tool that requires Word Add-In support, I had to always install Office 365 from the website. The Store variant never supported Add-Ins. So I am not particularly bothered by this change, nor am I surprised.
  • Exactly, sometimes it seems like this site forgets that not everybody is a consumer. Many companies utilise add-ons, and so they'd never utilise the store. Also it makes it harder to manage and deploy.
  • Folks Microsoft The Microsoft "Build" Conference begins Tomorrow. If Microsoft is dumb enough
    to discontinue the Microsoft store where is the CENTRAL place The "Developers" they want to
    develope apps & x86/Win32 programs for Windows PC's going to debut & Sell them. The
    Microsoft store is NEEDED BECAUSE Developers who make Apple IOS apps & Android Apps
    know exactly where to debut and sell their Apps. if Microsoft kills it's store Develpers have to
    do expensive advertising & such to debut & Sell their Apps. this makes developers less inclined
    to make Apps for Microsoft Windows 10 devices. Microsoft has some dumb execs
  • FOLKS Microsoft planting this story working in collusion with windowsCentral too days before the start of Microsoft The Microsoft “Build” conference wasy by design. I guess Announcement soon.
    Amirite “gregoRy Newmen”? 😉
  • Couldn't care less. Also sandboxed office apps are bad for legacy enterprise add-ons. Stop thinking only about consumers. Downloading an app from a Microsoft website is not some huge security risk. Everyone already does that with chrome.
  • Meanwhile, I say pi$$ off, enterprise. So, put that in your pipe and smoke it.
  • Office from the Store basically never worked for me, so this small beer. (I know Office is both special to the business and complicated, but seriously, they need to fix this.) Also I doubt Microsoft is bailing on the Store when that's the platform that (they think!) is going to drive their entire future ecosystem. If it doesn't work now (isn't popular for developers), they'll make it work. They need a software storefront and they need to get rid of customer's dependence upon Win32. They can't do either without the Store.
  • npm install coreloffice
    Node coreloffice Ok... It’s a joke... im joking
  • why microsoft? whyy? but what happened if i'm already installed office through microsoft store? will it not be updated? i love installing software from microsoft store, because it's auto updating.
  • I prefer the Store, period. Microsoft again shows it is run by idiots.
  • I thought the store was getting retired? Hardly anybody uses it. And it's mostly uwp apps which theyve stopped pushing devs to use.
  • Microsoft makes you like something really good to then take it from you without giving nothing back in return. wth? Microsoft.
  • Is this Microsoft's way of showing no faith in the app store? Seems like they're treating like they did Windows Mobile.
  • they never showed much faith in it in the first place
  • I install pc's on a daily basis for customers. I have always preferred to install office through the store and recommend it to all. It's simply easier for customers as they know from their smartphones how an app store works and don't seem to be as proficient with finding the installs on websites... I did notice that you get redirected to the website these last few weeks. However, I found that by clicking the install menu next to the install button and select "install on device", I can select the pc in the device list and then it will install office from the store on the pc... Which is a bit weird. Not sure what went wrong with the normal install button, yet this way it should still work.