Microsoft is planning to release an update for both the Lumia 925 and Lumia 1020, to hopefully address freezing issues many owners have been reporting since updating to Windows Phone 8.1. There has always been the odd issue with the two Windows Phones since both were launched, be it freezing, random restarts or even the occasional serious brick.
Microsoft's Kevin Lee shed some light on the problems customers were reporting since updating to Windows Phone 8.1:
"Beginning in early September we started to receive an increased number of customer feedback regarding Microsoft Lumia 1020 and 925 device freezes. During the last two months we have been reaching out for more and more data and devices to systematically reproduce and narrow down the root cause. It turned out to be a power regulator logic failure where in combination with multiple reasons the device fails to power up the CPU and peripherals after idling into a deep sleep state."
Lee's profile was created on November 22, which could raise some flags but Brian Harry, Product Unit Manager for Team Foundation Server at Microsoft, previously looked into the issue and stated another Microsoft employee (Lee) would post in the support thread to help clear up any confusion.
The company has not only acknowledged problems people have been reporting, but engineers have been actively working on a fix, which should be rolling out with the next software update.
"I am pleased to pass on that we have a fix candidate under validation which we expect to push out the soon with the next SW update!"
Good news for everyone who has been affected by the issue. Let us know in the comments if you have suffered from instability problems with either Windows Phone.
Reader comments
Struggling with freezing issues on the Lumia 925 and Lumia 1020? Microsoft will soon release a fix
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My LUMIA 1320 IS JUST NOT FREEZING IT ALSO GETS VERY HOT THAT SOME TIMES THE PHONE MAY HAVE TO OFF IT'S SELF AND IT ALL STARTED AFTER I UPGRADED TO WINDOWS 10
My Lumia 1320 just don't freeze alone it also gets very hot that sometimes the phone may have to off it's self and it all started after I upgraded to windows 10. How do I fix this problem
<p>I fought the problem of my Lumia 925 freeze-up, random rebooting, and unable to update phone for 2 weeks. I tried many ways without success until I connected my Lumia 925 to my PC. I then downloaded Nokia Recovery Tool and installed it to my phone. It took 3 attempts to finally completed the download and installation. The phone is now working fine.</p>
<p>I tried earlier to download and install Windows Phone Recovery Tool. It downloaded OK but was not able to install. So, I downloaded and installed Nokia phone recovery tool instead. I am so glad. I found out that after the successful installation, my Lumia 925 now has windows 8.1 instead of the earlier windows 8.0.</p>
<p>During my work, my PC sometimes did not recognize my phone. I had to do a hard reboot with my phone connected to my PC's USB port. This was done by holding the power button and volume down button at the same time for 10 seconds until the phone vibrates again.</p>
<p>Henry</p>
Hi everybody,
I bought the 1020 - my very first and certainly last Windows phone - in April 2014.
It still had Amber as OS, so I immediately upgraded to Black.
I switched the location constantly off, and the wifi off as often as possible; thus only the bluetooth was constantly on. Then already, I experienced problems to connect to my car's BT. Randomly (approx. once a week), I had to soft reset my phone to be able to connect it again to my car. Ok, annoying but I could live with it.
Then came Cyan ! It became completely impossible to connect to my car's BT twice a day (only the first time worked) without resetting the phone.
I hard-reset the phone several times, even removed ALL APPS (which made the phone not smart at all, believe me) , and finally upgraded to Denim last week, without any improvement.
During all my tries, I finally noticed my BT problems were solved ONLY if I left the Wifi constantly on !
Thank God ! The solution ? Well no, because since I leave the Wifi continuously on, the phone freezes or reboots at least TWICE A DAY, and I'm going really mad !!!
So please someone help me, I ordered a sim adaptor to use my "good old" Nokia E5 instead of this sh..., and I wouldn't even dare to sell my 1020 to anyone else, because this would be pure robbery.
I bought it at FNAC Brussels, and I'm afraid I'll never get refund, but I'll try anyway :(
Kind regards
Vincent
Denim Update for 1020 and 925 Devices since 3 Days Rolled out but Problem still exists and its still not Fixed only Way looks like to get a Replaced Phone and hope that this one havent that Problems
Microsoft still Ignores that Problem and dont answers or Posting anything about it
Thread on Microsoft Comunity is still Groving and looks like it will @the end be the Biggest ever was there
http://answers.microsoft.com/en-us/winphone/forum/wp8-wpupdate/lumia-phone-freezes-randomly-after-update-81/7d37ff28-1573-4be7-962e-25eb78d9bb56
Sending Phone to Repairing could often Happen that you get it Back like you send it and that still Freezes Really a Shame for MS that they are not able to Handle that Problem
Greetings from Aleksandar A.
Till Today No Release Publisched and we Still Look on that Expensive Unusable Phone
Looks like not The Best way to Get a Big Part of Mobile Phone Market
Has this fix been released?
It's too long time for the 'microsoft's soon"..Too slowly.
windowscentral please notify someone from MS. After Denim my 1020 still has the same issues, freezing or rebooting while charging!!!
<p>I recently update 8.1 on my Lumia 820, everything is prefect but for the screen getting frozen and the only option is to remove the battery and restart , the screen freezes when you talk on phone that is when you place the phone on your ear and the screen touches your cheek or if you place your palm on the screen for a few seconds the screen freezes , I tried to use small talk without touching the screen for more than few secons but this is not the solution, please help on solving this issue.</p>
<p>Thanks,</p>
<p> </p>
<p>Sgoell</p>
My Friend has a 925 and it freezes over night when kept for charge, this happens even for my friends 920 sometimes, and the phone call audio does not work sometimes for 925
I looked for hours on the internet about the "how-to" make windows phone run faster as my Lumia 1020 is really SLOW! To my utter amazement, there is nothing on this!! The only reason I am still using the phone is because of it's unbeatable camera quiped with the xenon flash!!! Any suggestions will be appreciated...
What's important is not that my 1020 is a laggy stuttering mess that constantly freezes, what is important is that there is a 7th low budget sefiecentric handset that is going to be released in 3.5 selected markets throughout southeast asia. Glad to see MS is working on the post-denim software, Lumia Dumpster Fire.
Thank god. I thought this issue was just me and that I needed a new phone. I was thinking of going Android, since I did a hard reset on my phone and couldn't find a fix still. Week, good news, hopefully the fix congress sooner rather than later.
No issues on my 1020.. I wonder why is that ...
It recently happened on my 920 too.. A couple of days back, suddenly my phone went into freeze mode and no matter of trying to restart / soft reset didn't pay any dividends. Finally had to leave it in that state for close to 30 mins and restarted. It is coming only after 8.1 upgrade (normal carrier upgrade and not the dev preview)
Also I'm observing severe battery issues after the upgrade. My phone used to have 20 hours of battery with 8.0 with normal usage, now it goes down to 8 hrs max. If I use switch on 3G, no matter if I use my phone or not, my phone is dead within 4-5 hours. I always need to carry my charger with me these days. Its really annoying :-(
Microsoft - Please fix these issues at the earliest. I've been a loyal WP fan since the beginning and these hindrances is really pushing me to the limits of switching to something else. I expect the freeze fix for 920 too along with the fix for battery as well.
Will these updates only happen for lumia 1020 and lumia 925. I own a 1520 with which also I have faced freezing and bricking issues.
Posted via the Windows Phone Central App for Android
I have this bug on my 920 Please fix for 920
Ahhaaaa!
I've just decided to change the phone in Jan 2015 because of this prob. Happened 4 times, one of it while I launches the Nokia beta camera and no button functions. Have to wait the battery drain...damn longggg
I actually had a Lumia 1020 bricked and got a replacement in my 11th month of ownership.....phew! Dodged a bullet right there.
what about Lumia 620! it has been freezing ever since i bought it in May '13. i used to lock & unlock the mobile then the touch used to respond. few days back the lock button got damaged, some soldering issue, and the phone has practically become unusable! it freezes and i have to remove the battery and because the lock button is not working i have to connect it to the charger. such a pain in the a**!
MS! release the fix for L620!
I get this issue roughly once a week on average on my Lumia 925. I had it in Preview and went back to Cyan / 8.1 to see if it improved. It seemed to get worse. It's really annoying because you can never trust your phone to be working. I quickly learned not to use the 925 as my sole alarm, because of its habit of locking up in the middle if the night. I was given this phone by my company. My personal phone is an HTC M8. There's simply no comparison between the two. Windows Phone OS is primitive in comparison to Android. The only redeeming feature of the 925 is its ability to integrate with the Windows environment, though even this is slipping away as more Office functionality becomes available for Andriod. The software updates take forever to be released and Cyan / 8.1 is so far behind Preview, it's a joke. In relation to the mention of 'resuming' and 'loading' in the posts, I agree that this is getting worse all the time, and especially after the last update.
I've suffered the same freezing issue too, worst part is that there is no way to turn your cellular phone off, you need to wait until battery is completely drained to be able to gain access to your phone again.
So if I have an ATT Lumia 1020 I am screwed until 2015, because Microsoft can't pull an Apple when it comes to phone updates.
If there is anything Microsoft should learn from Apple, it's how to opush out updates without the damn carriers delaying them all the time.
I wonder how long this will take? My 1020 was brand new and said it was going to optimize itself to wp 8.1 with developer preview for my Microsoft Band and now the phone freezes and crashes and drops Bluetooth and WiFi all the time. I hate when it says you're connected to a Bluetooth device even though you know it isn't and you try toggling Bluetooth and it just loads and loads. Or when WiFi says "unavailable" when you know there is WiFi available. Just terrible. I had to return my Microsoft Band. :(
Posted via the Windows Central App for Android
Does this also have any relation to the issue I'm seeing where the phone's touchscreen will register random touches on its own? This one has been dogging me for a while as it results in unwanted behaviour like settings changes or apps launching on their own.
Posted via the Windows Phone Central App for Android
I'm having the same problem with L920 on O2 since 8.1 update, plus glance screen is dodgy. I thought it was due to dropping my phone on the living room floor. I feel a bit better now, knowing it is a bug that can be fixed.
Other phones in our household aren't having the same problem -- L820 and L720.
Yes. My 1020 was experiencing these same issues. Good to hear they are going to try to fix it. I'm on a 830 now which seems stable so far.
I have the same bug on my 920!
I have also a beloved 1020 with freezing issues. It's an absolute nightmare when you need to rely on it as an alarm clock !
Why not fixing all phones with windows 8.1? like lumia 920. this phone freezes 2 times each week atleast since the upgrade to 8.1
Awesome
I just got refunded because of this lol
My Lumia 630 also has random restart problem. It restarts automatically even if no such background app is running. This happens more than twice in a week. Plz also do the needful for the same.
My 1520 has been freezing and restarting on its,own lately! I hope they release a fix soon!
Lumia 928 does the same thing !!!
+1320
My 925 also did this, until I uninstalled ms weather app. My problems started right after I set it to display on my lock screen.
My 1020 doesn't freeze, but it definitely Resumes and Loads a whole lot, even on OS apps like mail, Music or IE.
These days, my Moto X with the latest Android build, is much faster.
I have this problem with my 920. Pull my phone out and it appears dead. Requires a soft reset to fix.
I have been having the lockup when battery gets low issue for a few weeks.
Nice to know it will be fixed soon.
T-Mobile 925 with 8.1/Cyan and DP
I have no issue with freezing on my 1020, but I have issues with the precision of touch input. Often when I pan through content on my phone the screen is suddenly jumping to a complete random position. :/
Nice and good for u guys :)
Yes after tetra lock screen it has started to lag and not respond quick enough. L 1020
I have a 1020, in addition to resuming it is hiting and drain quickly my battery
Not here in my 1020 w/ dp installed.
They should push out an update for the 928, my phone freezes all the time too.....
Awesome. It (1020) does this at least once a week, and it's annoying. I am so close to switching to Iphone, but this might be a game-changer. Get the update out soon
just now my lumia 1020 starting acting up.......the screen refused to repond....the power button unclocked the phone but screen was not responding....had to do a soft reset....hope with new update our devices becomes faster....
Mine also does this from time to time.
Posted via the Windows Phone Central App for Android
I had the same issue quite a lot with my 1020, mostly after an overnight charge, when I had to restart it the phone reverted to the same time and date every time (May 23rd 2014, 03:51am), the problem was getting such a pain that I now charge the phone on airplane mode as this is the only thing for me that seemed to solve the problem, hope the fix works as this really ruins what is otherwise an excellent phone
Dave
Judging by the amount of 'love' 1020 is currently receiving, I wonder what will happen after its EoL comes after few months?
yes my 1020 has been restarting like crazy
My 920 has been freezing and randomly restarting since the last critical update. I'm on the developer version. Wonder if this will benefit me. I'm hating these issues, but I have to stay with my 920 until ATT offers a new (not 1520) flagship phone.
Resuming...
You read over 320 posts to come to mine. Concratz! On another note. 8.1 broke WP, no matter what you think, you will never convince me of other. 8.1 is hopefully what Matrix 2 movie was, a transporter to the next episode.
I am struggling a lot with 1020
Well its on 520 too sometimes so please -_-
I'm using 720...n I too face freezing issues!!
I love my 1020, but 8.1 has really hit it hard. I hope this release fixes some of the issues.
I also really hope they fix the Start screen lag/blank tiles sometime in the near future, maybe Windows 10.
It's frustrating as hell scrolling and having to wait several seconds while the tiles slowly update to their appropriate icon/content.
Anyone else get a thick horizontal band of blue in every photo on Lumia 1020 when the flash is not used (and its slightly dark like in a home)?? Happens without fail in Nokia cam and MS cam. When I turn on the flash, I get no blue band...
I bet if Office was having the same issue on an Apple or a Droid the fix would be out already
I don't want to ginx it but both my 1020's work perfectly....
Does anyone know that when is this fix coming?
Next update early next year.For WP users this is the norm.
Since Cyan/8.1, I have had it freeze a few times - that never happened with Lumia Black. Still, it's a really reliable phone - I know others with Android and iOS devices that have these issues much more than I do.
My Lumia 620 is freezes n my brother's L625 too after 8.1.1 dp update..
Please fix & improve resuming make multitasking
Is really annoying to work with all this freezing app but I will checking for this update and will continue to feed back anything
Had no issue since removing glace background and disabling glance.
I hope "soon" is soon.
When it comes to Microsoft and carriers.Good luck with soon.
My 1020 doesn't freeze but it has second MIC problem as a result of which I can no longer interact with Cortana through verbal command. I was told in some forums that it's a hardware problem. I hope it isn't.
The second mic is easily replaced. Its on the pcb with the headphone socket. You can try clearing the hole on top of the phone.
I've tried all the options suggested to no avail. I've almost given up honestly
And you tried the "ease of access" way also?
I don't know ease of access way. Kindly explain
1) go to settings (that's the gear icon)
2) within settings, scroll down to and select EASE OF ACCESS
3) within EASE OF ACCESS scroll down and turn on TELECOIL
If you search WP forum for 1020 ease of access and search after "call problems". You get to the conclusion that, for no good reason, turning this on solves audio problems that might seem like a hardware issue.
Thanks alot. I'll look this up to see whether it will work for me
I couldn't locate TELECOIL under my 1020's ease of access. I can see speech for phone accessibility (use to announce caller id).....
I've been experiencing oddities on my 1520. Just sitting there it will suddenly go into listen mode, then get weird like the scrern is being touched. Then I either have to lock/unlock it or soft reset it
My 1520 randomly opens the camera app or Cortana along with many other problems after updating to 8.1 :/
and my 820 / 630
><
WP 8.1 Update made the Lumia 925 unusable - charging times have increased and the battery gets drained very quickly. Waited so long for the update to come via T-Mobile. The only thing I can do with this beautiful hardware is use it for paper weight. :(
Lumia 925. I am in preview for developers program. Had the issues until latest update. None since then.
Happens on my 928. I'm on the DP though, and the whole Verizon thing has me stuck.....
Damn I'm so disappointed with my Lumina 1020 I can't wait to upgrade... hopefully in the mean time they fix it so I won't have to smash it on the floor!!!
Maybe Verizon was right not to have released WP 8.1 yet. A week ago I made a comment about WP 8.1 / Cyan being half-baked and took heat from a lot of people here, and i didn't even know about all this freezing...
Never had any issues with WP until 8.1 came out.There are some major problems here that Microsoft needs to figure out.My 1520 and my moms 521 are fucked after the 8.1 update.This isn't random it's wide spread and Microsoft need's to get their shit together.I feel bad recommending WP to my mom.That won't happen again with friends or family.
On my 920 sensors like gyroscope, compass, proximity are not working...may be i have the same problem
I've been using Lumia 925 from 1yr but I didn't face any freeze issue since I ve updated
My Lumia 1020 just died on me....
"Failed to find bootable option.."
And my 1 year warranty just expired! #FML
Thank you Microsoft
It has happened to my 925 on my 925 a number of times it is worrying I thought it was the end of the phone the last time it happened
Even my Lumia 630 is getting Struck a lot after Developer preview Critical Updates ( 2 )
It starts vibrating by itself and some times narrator keys gets freeze and stops working..
And I've got fed up with " Resuming " " Resuming " & keeps on " Resuming "..
Why cant Microsoft Concentrate on this issue..
And why can't they bring update for " LIVE LOCK SCREEN"
Glad I don't have the issue on my 1020 and 920, hope MS push it out soon to help the others
Having freezing problems on my lumia 1320 but the biggest pain is when the phone corrupts my sd card and fails to resolve the problem , only a reformat works which means the whole phone reset as my apps are on the sd
the slowwness of MS to move on windows phone is ridiculous.
apps also like msn news needs to optimized. we need the same smoothness as on windows 8.1 for PC's. its sad that Microsoft is committed to everything but not windows phone.
Too late, my HTC One M8 for Windows is being delivered today.
Even i hv d freezing problem suddely wen i unlock screen stops responding dn agn i hv to hard restart!
Every Indian I have ever met misuses the term "Even I". Instead of saying "Even I" you should say "I also". "Even I" has a connotation that I can't really explain.
Thnx buddy for correcting me!
though windows phone is optimized by Microsoft but the GUI rendering i guess some times makes it difficult for multitasking. guess UI changes are needed for more optimization. many apps like fb have good looking interface but ui rendering is making apps slower for windows phone. so big ui changes are needed to improve apps and multitasking.
Huh, I really don't think I've had any such issues on my 1020. Go figure.
Me, neither. I don't synch anything to the cloud or backup to the cloud. Wonder if this is why my performance is fine.
I have settings backed up and apps backed up, I sync IE favorites, app settings and passwords, but I do NOT sync my theme color.
I average about 17-20hours of battery life under normal usage. Plummets to 8-12hour when I'm using it heavily and/or some really battery hungry apps are open. Can also drop dramatically when something goes wrong (Always fixed by a simple restart or soft reset, but usually I don't notice until I've already lost 20% of my battery... :/).
I can push 24-28 hours out of this thing when I desperately need too.
I know battery life probably isn't related to this issue, but hey: More data to work with.
The interesting question I don't see in correlation to the freezing issue, are you using Glance Screen functions? Like, is it on e.t.c. Been suspecting Glance for a while now to cause various issues.
Glance screen is always on for me.
I, too, have Glance on. It is a must-have feature for me now.
It happens on the Lumia 1520.1 as well, they might as well look into the code of all the phones and send out an appropriate fix
There's an issue that if you swipe up from a not-password-protected lock screen and swipe down immediately releasing the action center, the start screen will slide up as if it were the lock screen.
Posted via Windows Phone Central App
I'm glad for the people affected by this issue. However, Microsoft should also tackle the microphone problem that's been present on the 1020 and 920 since the 8.1 update. The secondary microphone (the one used when in speaker mode, or with Cortana) is dead on these devices. The issue seems to be a software issue, since the majority of users claim this happened after the 8.1 update. There is a lot of traffic in the forums about this issue, but not even acknowledgment from Microsoft.
Not dead on my 1020. Recently Cortana couldn't here what I was telling her to do, but rebooting the phone resolved it.
hope a mote optimized verison of windows 10 is launched. Microsoft also needs to make 64-bit processor smartphones. more optimization and 64-bit budget phones anf 128)bit smartphones can make the windows 10 for phones the best OS
My Lumia 920 too...freeze randomly...
Awesome!! Thankfully I wake up a thousand times throughout the night before my alarm goes off and check the time each time and realize it froze when I see 4:36 while it's pitch dark, then 4:36 again while it's light out :P
Thanks for addressing this issue!
My AT&T 1520 locks up or reboots once a day after installing WP8.1 .Cortana is the worst of it.Can't pin her to the start screen because It makes the phone over heat.
the black screen bug has been driving me nuts.
My 1020 has only crashed twice, but its happened to my wife's 925 several times. I switched her lockscreen off the fancy one MS had released to the Bing Image and she hasnt had it since. Hopefully this is a permanent fix.
I have a Lumia 1520 and my phone freezes up when I have Cortana on my Home screen. When I remove her from the home screen my phone works great. Please fix this.
Same problem with over heating.Run the small tile on the home screen and no problem.The wide and medium tile get stuck drawing info to the tile causing the phone to reboot or overheat or resume.
I thought I was the only one...
Good, after that though, can they finally fix the focusing issue that they have on the 1020?
Am facing this issue in my L925. Nice to hear this...
Yep, have been facing issue since about a month now on the 925. Random Freeze.
Mine too. So I traded up on att next a bit earlier than I wanted. My wife had a 920 that was cracked though and I had picked the 1020 over 1520 ly. But 1520 is very sweet. Only the 41 is missing. Infact a 64bit 1030 with 1520 features including assertive display at 5.5 would perfect for 10
If this is for real then great! I love my L1020 but get pretty annoyed when the damn thing freezes on me especially when the alarm doesn't go off in the morning and I'm late for work!
No issues here..... O.o'
Would be good If In the forum were the website address for report bugs and incidences we have an official thread but is worthless if that isn't heard by Microsoft due isn't an official channel of that company to post and file complains
my 720 has been affected with 8.1 update. ui becomes laggy sometimes and tiles go blank phone becomes slow and i have updated and many times
To me has happened the same problem and I, use an Lumia 820 in fact on Saturday got freezed and I am using the 8.1.1 PFD version, with 8.1.0 had an sudden restart later of watch a website
Yeah, my Lumia 925 hasn't had too big a problem, the start screen just "stutters" when I move it...either there's a delay with tiles appearing or it moves up a little after scrolling. It's manageable but curious. =[
My HTC one jumps long lists. Can't think of any examples. But I did install dev preview
Hopefully they release an update for the 1520 also, I am having some crazy issues with that phone to. Same issues as on the 925 and more.
My Lumia 620 has a screen unresponsiveness issues....also restarts occasionally, apps take long time to load & resume.....running DP with latest update + Cyan firmware... Any similar cases?
It happen to my 1020 as well from the day I have installed 8.1, I am hoping solution will be released soon.
My phone goes into sleep of death...
I also have similar problems with my Lumia 920 after the recent "critical update". The experience is very bad and I hope Microsoft will fix this very soon
Can i install wp7.8 on my Lumia 520
Unfortunately not. But you can downgrade to 8.0, I'm working on a video addressing this subject. It will hopefully be released by the end of this week.
Thanks but its ok.
I was just being curious..
I have no freezing problem on my 215 app installed 520 except that 3 sec resuming issue sometimes ( all the time with few apps)
Fortunately if you have solution of my other problem that ll be great..
Sometimes my phone losses 3G signal at home and get stuck with 2G.. To get back 3G i have to make a trip to the market.
Is there something so that i can force 3G....?
My Lumia 1520 also reboots itself , when I open the battery saver or calendar or something else , it is stuck on the splash screen , doesn't respond and then reboots !! It's not suggests happening, but it is frequent
Same here
Happend today on my L920! Total freeze, nothing responds. Now I am waiting for the battery to die! :S
I am facing the same on Lumia 625...
I hav lumia 925 but neva faced that issue...
Yes this is happening to me
But I thought it was just my phone
I didn't report
Also I hate waiting while every app loading or resuming for at least five seconds
Right, that p's me off to
Hey, Microsoft! Even my Lumia 625 is having the same problems! Please help!
Averaging 1-2 times a day on my 1020. So frustrating that I've had to go back to my 920 for daily use.
Only one freeze on my 1020, tho it happened after a flight as I was coordinating my commuting arrangements. It certainly got me nervous, but resolved itself after but one minute. Regardless, a fix sounds good.
I have been having similar issues including random reboots and battery drain with minimal usage on 920. I am on 8.1 Update (title folders) with developer preview.
Never had such a problem on my 1020..
I've been having video&music slowing issues? Somebody else? Lumia 520 PFD with a class 10 U 16GB SD
Could you please release a fix update that makes the OS softer? Because I'm dealing with some serious freezing problems in my Nokia Lumia 625 such as the ones stated in the Headsets 1020 and 925 ;) please do something about it!
Loved my 1020, upgrade to 1520 wish it had sane camera
Re. 1020:
Hey MS, planned obselescence only works if there is a follow-on model.
Seen this once or twice on my 925 since latest os update. Good to know MS is on it.
"Soon"... BTW these devices are not the only ones that freeze, my 720 used to freeze a lot with 8.1 but now that I'm back to 8 nothing of that happens.
Same with my 820. Need to restart at least couple of time a day , freezes out , screen goes black , sometimes restarts automatically
This is why Verizon won't update, they really care about us!!!!
Reminds me of my 928 in the early days when it would freeze if it was hot outside
I'm so relieved to hear this. My brother and I competed to convince my mother to use our respective platforms, he was nexus, I was the 925. I won convincing her that Windows phone is more stable and easier to use. Needless to say I am incredibly embarrassed when her phone freezes up to three times a day. After soft and hard resets, it persists and she is growing frustrated. I had to keep this information from my brother since my 920 and his nexus never had any issues.
This is why you are insane to make recommendations to people regarding computers and phones. If something goes wrong - anything at all - it is your fault.
Sad but true... I only encourage friends to buy a 5xx.
True, but it was only because my experience with the 920 was so solid. Before I recommended it to her I suggested it to 7 friends(varying models) who thanked me up to now for their trouble free phone. So it was easy to recommend it to my mom.
Completely Dead Lumia 925
Last week My Lumia 925 Completely Dead, MY lumia 925 is dead no hard or soft reset or flashing is working. Even I have given to Nokia care center they also can’t recover my phone and cant cover under warranty as it’s already one year and two month. Now How can I start My Lumia 925?
I have the same issue with my Lumia 1320 :(
No problem in my Lumia 520
Sometimes even my 920 freezes.
What about L720?!...lag sucks
Same freezing issue with my 620 as well. Locking and unlocking the display fixes it and so does plugging/unplugging it from a power source. However, it's really annoying as it happens 20-30 times a day. Factory reset doesn't help.
Oh I thought it was just my phone, and was wondering what is wrong with it. Looking forward to this update, because sometimes I get frustrated with this phone like with my past android phone.
I must say I have a Lumia 1020 with WP8.1 and Cyan, and I have not experienced any of these problems. My wife has a Lumia 925 with WP8.1 and Cyan and neither she has never experienced these glitches.
Random freezing with my L925, not a big deal.
Still, I'm glad that MS is paying attention to its customers.
The next thing they should do is releasing a proper L925 successor. The L930 should be that device, but the lack of Glance screen is a deal-breaker.
Never had my 1020 freeze previously,but last month it froze while on the browser,I had to do a soft reset... and it never booted up again. Took it to nokia and they replaced the board.
By freezing it means getting stuck on the same screen without any response or shutting down?
Sometimes my 925 shutdown and i can only turn it on again with a soft reset.Does it happens to someone else?
My 925 also freezes sometimes (the screen just becomes not responsive) - locking and unlocking phone helps in just a few seconds.
A much bigger problem is that sometimes nearly every second night the phone simply switches off. I overslept a few times because of the issue and can not rely on my phone anymore. Sometimes it even switches itself off during the day when it's sitting in my pocket. It's definitely not overheating at the time or anything and only soft reset helps to bring it back to life...with -20% of the battery it had before switching off.
Windows preview for dev on the Nokia icon is freezing then restart's.
I hope it also fixes the heavy battery drain on the Lumia 925
Nokia lumia 925 has been really strange lately, random restart, black screen and won't respond, at first it was really normal just a restart but now it occurs one or two time on a week.
I have been getting the problem over the past 2 weeks twice screen has frozen for about 5 mins no buttons worked then it just reset, on l625 on 8.1.1 dp & twice it's gone all blurred & stretched on the bottom line cleared after restart it was ok & fine since touch wood.
I've had this problem with by 1020 since march 2014, I've sent my phone back to Nokia but all they do is reinstall the software, I get the crash/freeze problem when I'm playing an intensive game, using the net, an app or especially Here Maps, Drive or Transit, oh and it happens alot if my phone has low battery. All Nokia did for me is replace the battery and it seems to be working better, but I'm still getting those crashes and restarts, I kept thinking oh it will be fixed with the next update, so I just keep waiting and waiting, but there was no luck with Lumia BLACK update, no luck with Lumia CYAN update and no luck with 8.1 update, so this news makes me ecstatically Happy!!!! About time they fix my/our problem, I was going to send it away one more time or have the phone replaced, but I don't want them to give me a 32GB version to replace the 64GB version I have!!!! Here's hoping with the Lumia DENIM update all phones see a fix for this problem because from the comments we are all suffering from this ailment!!!! Just would really appreciate it Microsoft could release it a little sooner this time, the wait for Cyan was a nightmare and now O2 UK said we are not getting Denim until early next year which could mean as late as March 2015!!!!! Don't make us wait that long when you know we are having immense problems with our phones which prevent us from enjoying using windows phone and looking else where come upgrade time!!!!!!! Glad to see they have acknowledged the problem though!!!!
October 15th 2014, I've got a 1520 that was buggy and would randomly blackout and restart on its own (after using for a year a 920, great phone btw) 2 weeks later, it shut down, hard buttons didn't respond at all and eventually never opened again. So I got it fixed and I have it finally back yesterday but I'm still experiencing freeze screen and random reboots for no reason whatsoever. What's the reason behind all this issues? My question mainly is, if flagship speced Lumia devices with so much horsepower shut randomly down and freeze by their own why would anyone even bother consider buying them instead of choosing a lower or middle end Lumia device? Don't get me wrong I'm a big Microsoft supporter since windows 7 and even windows mobile and Nokia Camera with its Pureview technology is top tier for smartphones IMO.
Same here, my 1520 has many issues to.
My Lumia 520 got freeze while i was watching a video and got restart after few moments.
Yes! I was thinking my 925 couldn't handle WP8.1
Lumia 1520 freezing and Touch screen not functioning too
Yep I am having those same problems.
My 1520 froze couple of times as well recently and I had to hard restart. I hope the fix is released to all Lumia devices.
I use the 1020 and I have no problems with freezing. I always install retail (warranty-covered OEM) updates on it, never dev preview.
I could make guesses here that Developer Preview upgrades to retail versions and Developer Preview-only installations have issues while others do not. I am not assuming at all, but it would be worth mentioning if Microsoft can confirm it.
Another guess is that it might affect some local variants. Like, 110 volt US power adapter charging vs European 220-240 volt charging?
Speculations all over the place, I know. Just throwing out ideas to investigate.
I'm like you and I only install Official updates from Microsoft also, but I still have this problem, I have a O2 UK branded phone but its unlocked to use any sim card which was done by O2 themselves. But I still have the crashing/ freezing problem, sent it away a few times and software updates but no luck still the same so I'm hoping this fix will make me enjoy my 1020 again.... Just hope it comes sooner than later!!!!
I went from retail 8.0 GDR3 on my Lumia 1020 to dev preview. The initial updates were great, but then later updates did make the experience very frustrating... I finally got GDR1 update with Black and it was laggy, too. After getting Cyan and the recent 'critical' updates, my phone is as smooth as it was with retail 8.0 GDR3 with Lumia Black. No downgrades, no hard resets. Very happy. :) Now waiting for Denim and 8.1 GDR2.
No Dev Preview here either but still I've recently hit the bug. When they speak of SW update, it means firmware update, which means it's not a matter of OS. PfD users and official updates users (as you and me) are affected by this issue.
But then, it's not ALL devices. I think it's more related to the use of the phone. I had absolutely no bug until I activated the lockscreen password and started to use Glance again.
How does the WP8.1.1 version (Preview for Developers) work on the Lumia 1020? I have the same freezing-bug and I don't know if I should install it...
I got a 925. After few days the noise cancellation microphone stopped working so I got a new 925. After about 2 weeks, it got the same problem. I can't use Cortana, speaker phone and when I record a video it has no sound. I've seen more people have this problem. Is Microsoft aware of this? Note: It works when I use Nokia camera, so it's not a hardware issue
Yes, they are! Believe me!
I've been down this road ever since I got my L1020. M$ just prefer to let this go, instead providing a fix or doing a total recall. Do some googling and you'll be amazed by the amount of microphone issues M$ are having with their Lumias.
Welcome on board!
I have two problems with my Lumia 1020:
01. Lumia Camera freezing (the regular and the beta versions), I need to restart the phone and activate the camera to return to normal. This does not happen with other camera apps;
02. My WhatsApp becomes inactive, the icon becomes dark and I need to reinstall the app.
For the first bug you mention, it is alreay reported to the imaging team. Some 1020 users have discovered that uninstalling the officiall Twitter app helps a lot. The frequency of the camera freezes has reduced on my 1020 since then, even if from time to time, I get that bug which forces to restart the phone to regain access to the camera.
L1020:
Have seen my phone show a dark blank screen after entering the security code... Had to soft reset thrice. I had thought I would need to throw it away
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