T-Mobile weighs in on adding memory to HD7: it will void your warranty

This whole microSD/expandable memory thing is pretty crazy. As we've heard, it depends on if the carrier supports and endorses such behavior, as well as if the device has access e.g. Samsung Focus does, HTC surround does not.

Now we're hearing from T-Mobile in an email received by one of our readers who asked. In short, replacing the memory on your HD7 will void the warranty. Now for some, that's not a big deal, but others it is something that you should at least beware of before you commit to upgrading the storage card.

Thank you for your interest in T-Mobile and the HTC HD7. Please be advised that the HTC HD7 is equipped with 16 GB of internal memory. Any attempts to modify the device would result in voiding the device’s one-year Limited Warranty.If you have any questions, please do not hesitate to contact me via email at ExecutiveResponse@T-Mobile.com.Very truly yours,T-MOBILE USA, INC.Aaron Marshall, Executive Customer Relations

We just sort of wish everyone was on the same page here as mixed messages will cause confusion.

Thanks, AtomicAgeZombie, for the tip!

Daniel Rubino
Editor-in-chief

Daniel Rubino is the Editor-in-chief of Windows Central, head reviewer, podcast co-host, and analyst. He has been here covering Microsoft since 2007 when this site was called WMExperts (and later Windows Phone Central). His interests include Windows, Microsoft Surface, laptops, next-gen computing, and for some reason, watches. Before all this tech stuff, he worked on a Ph.D. in linguistics and ran the projectors at movie theaters, which has done absolutely nothing for his career.

7 Comments
  • Dont see the confusion here, the HD7's storage card can only be accessed by opening up the device, obviously that will void your warranty and I dont see how that can cause confusion as diassembling your device is not the normal procedure for adding a storage card and a normal user wouldnt expect to do so.
  • Microsoft tried to set the requirements for this OS for this reason exactly, how could they let this through? This should have been a no-brainer; let people add their own sd cards and be done with it.
  • Selling some phones without the option to update the microSD card inside makes sense to me in the end since it's used as a method to sell you a newer model in the future with more storage. It's clear, you can do it yourself if you want to void the warranty. The large number who don't care or don't want to mess with the technical nature of cracking open something like a HD7 to get at the microSD card will probably also update their phone to a newer model 1 or 2 years from now anyways when HTC has a new batch of WP7, or maybe WP8 by then, devices with 32GB or even 64GB of storage if the market demands that much. Just like with PC's, it's the same, they'll start to push higher and higher hardware and any advantage they can create with their apps. We'll have to wait and see who's first to offer a 32GB WP7 device.
  • No need to wait, the Samsung Focus will give you 40GB right now and rightfully so it is looking to be the best WP7 device you can buy today.
  • My thoughts exactly and my plans
  • the warranty is worthless anyways. they replace your phone with a refurb. if you use the insurance and just claim it was lost/stolen, you get a brand new factory sealed phone. so modify away!!!
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