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Warner Bros. suspends PC sales of Batman: Arkham Knight

The developer's response for limiting the game to 30fps was to "deliver an experience on par with the current generation of gaming platforms," a statement that did not resonate with gamers. The title recevied overwhelmingly negative reviews on Steam, with 67 percent of the 8,500 reviews citing performance issues. Features that were available on the PlayStation 4, such as rain shaders and Ambient Occlusion, were found to be missing from the PC port, which incensed gamers even further.

The incident has led to Rocksteady suspending sales of the game on Steam, with the studio issuing the following statement:

We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards. We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall.Thank you to those players who have already given valuable feedback. We are continuously monitoring all threads posted in the Official Batman: Arkham Knight Community and Steam forums, as well as any issues logged with our Customer Support (https://support.wbgames.com/hc/en-us). If you purchased your copy of the game and are not satisfied with your experience, then we ask for your patience while these issues are resolved. If desired, you can request a refund at https://help.steampowered.com (Steam refund policies can be found here: https://store.steampowered.com/steam_refunds) or the retail location where you purchased the game.The Batman: Arkham fans have continually supported the franchise to its current height of success, and we want to thank you for your patience as we work to deliver an updated version of Batman: Arkham Knight on PC so you can all enjoy the final chapter of the Batman: Arkham series as it was meant to be played.

The Steam page for the game now shows the following message:

Sales of Batman: Arkham Knight have been temporarily suspended while Warner Brothers works to address performance issues.

At this stage, there's no indication as to when a patched version of the title (hopefully with better textures and no framerate lock) will be made available. We'll let you know once we hear more.

Source: Warner Bros. forums

99 Comments
  • "PC port", there's the problem
  • I dont think it'd be that much different seeing as consoles run on the same architecture now. This is just being careless.
  • And I just wish people would stop saying bad things about other gaming units when they cant boast about 100% quality on theirs, especially after this episode on PC. Preference to one type doesn't mean best over others all the time.
  • While it is true that it is careless and that the game runs on similar architectures (I would not claim it is the same), there are still vast differences between console and PC games in terms of optimization and performance. A console runs dedicated infrastructure solely responsible for the game. A PC does not. Also, a vast array of PC configurations leads to subtle changes among PCs that can cause headaches. This is not the first time a console port has not launched well on PC. I understand that these developers need to cut costs and doing a port provides that avenue. Porting Apple or Android apps to Windows isn't perfectly flawless. A video game is more complex and yields even more flaws. My point is, ports from console to PC, IMO, is not a good direction in the gaming industry. I much prefer the results of porting PC games to consoles. You have an optimized game at the highest performance designed for PCs, then scale it down to run on consoles.Scaling up is extremely difficult.
  • And I was gonna buy it. :/
  • And I was super excited for this game :/
  • Unfortunately that's the problem. Those publishers want people to get hyped by showing off impressive trailers, revealing amazing features but in the end it's usually worse than what they showed us. Polishing up pre-release content to blind the customers. For the future: if it looks THAT amazing, if there is THAT much hype, then there will probably be a huge catch/disappointment. (especially if it's from a big publisher) Pleasant exception in the near past: The Witcher 3, but there is the problem that people give them credit for things that should be the standard (free DLC and reasonable priced add-ons that are actually worth it - just speculation based on the promised playtime for the add-ons).
  • I agree with you that it's the problem, but I'm thinking/hoping that this will now be the situation that changes things. When Valve first announced the refund system I thought it was awesome, now I think it's a game changer (no pun intended). When we request a refund, we get our full purchase price back, but Valve keeps their cut. WB, and I can only assume Rocksteady, are feeling a major financial bite now for putting out a low quality over hyped product. I sincerely hope that this will set a trend. 
  • That's just crazy. No wonder no pc review code was sent out - wb knew there were issues. Pc ports don't have to be shoddy: Witcher 3 and gta v show how out should be done (downgrading drama aside) and rock steady have shown their previous games are rock steady. batman origins was someone else and a wobbly mess... Why you'd treat your fantastic gaming franchise like this I don't know. Generally any mid range pc blows the socks off a control but they went for the common dominator, consoles... Makes financial sense? The 4 million sales of witcher 3 show cross platform done right sells right. Hope someone gets a right kicking for this mess. Very shoddy. Hopefully the pc castigation continues - maybe then devs will show respect to the platform. Wonder how poor the next assassins creed will be... Goes to show being the superior pc master race means squat without something to show off. Gta v and the witcher it is then lol
  • Never understood the obsession over graphics lately.
  • It's not the graphics alone. But the PC port of game itself. 
  • you are obviously not a gamer who values quality games. and no, i don't mean cloud raiders or candy crush. they are fine as they are. but batman is another league, and you don't expect that to be played on a 30 fps lock, with no ambient occlusion and further features.
  • If you are a console gamer you do.  
  • The game even on lowest settings stutters like crazy. Its unplayable at times. And for the leading system in terms of graphics to be MISSING GRAPHICS FEATURES is unheard of.
  • This has nothing to do with graphics... the game has terrible performance even on the highest hardware...
  • Exactly. I'm running possibly the highest performance money can buy and this game is rubbish.
  • What has this article got to do with graphics?
  • Uh yeah...i just invested a good amount of my salary on a gtx 970 not just for eye candy..but for performance....if I wanted to play a game at low settings...i wouldn't have bothered to..
  • Why aren't games given previews for hard core fans/gamers to do final, real world testing?
    What studios do now is NOT WORKING. From SimCity to now, this is inexcusable.
  • I don't recall SimCity being framelocked, or utterly broken on release.  Server issues sure, but I could play the game at a playable framerate.  
  • Search for the game breaking traffic bugs that plagued the traffic but also the electricity and water supplies. The games wasn't good at release at all.
  • Most wanted(PC) on the other hand was
  • It kinda doesn't matter what makes the game unplayable. People buy it and aren't able to play it.
  • Because devs and publishers already have all your money with all this goddam preorder shit going on MONTHS before release. I bet a million dollhairs that game studios would actually spend time on making a game actually playable if we as gamers waited to buy the game after launch.
  • Exactly. Pre orders are insane. There should be a completed product to test and buy before you put money down. Steam early access is great but the big names won't go there for fear of theft of their ip etc - good thing steam finally has bally refunds. The fact that gta v and the witcher could get it right (massive open world games) just goes to show how shoddy this was. No wonder no pc review code was sent out. I've been gaming for over 30 years and can't remember this happening - a game being pulled on release. Sure, many games have had poor performance, but being pulled from sale? At least someone at rock steady has pride - though I'll bet wb insistence led to this. Their track record is putting them with ea and Ubisoft. What do they all have in common? They're successful companies that makes millions. A tarnished reputation must be their devils due.
  • It's things like this that made me stop pre-purchasing games! Actually, it was Spore that caused that decision - the single shittest game I've ever pre-purchased based on the hype. It cost me AU$ 90 too!
  • Got it free thru origin a while back. The only gpu it ran smoothly on for me was my ivybridge mobile extreme
  • Yeah, it ran fine - but the game was utter shit. The problem is people buying pre-release games based only on hype and advertising. In the case of Batman:AK, people bought it because of the franchise and because previous games were good... it was even good on PS4 but obviously needed more testing before release. Similarly I was suckered in by Will Wright's reputation and by watching all the concept videos showing the full scale of the game for a couple of years before it was released... but that's when it all turned to ashes. The scale of the game is as wide as an ocean, but the depth of play is as shallow as a puddle. Maybe it's because EA stripped out everything that was good and later released it as DLC. I don't know, but I do know it's the game I regret buying most - if I'd waited even a week for the first real reviews to come out, I would've realised what a pile of poo it really was.
     
  • For me it was destiny.... Most overrated game in my eyes
  • Yeah, I was sorely tempted to buy that one based on the hype... I'm so glad I waited! :)
  • The days of me buying PC games within the first year of release have long gone. Time to start Arkham Asylum!
  • Exactly - unless I plan to play it immediately, I will just buy it when it's under $20 (usually under $10) with all the DLC included. I have 480 games on steam, most of which are unfinished and I'd say 60% I haven't even loaded once.
  • I used to do that (just pick up games cheap on sale) and then I realized it was a complete and total waste of money.
    I realize I'd rather buy one game at $60 that I'll play when I buy it and beat, then 6 games for $10 each that I'll never even open.
  • Yeah, it's a bit sad that I've turned into a collector of games, instead of playing them. I still buy them for the "once in a rainy day" moments. The money doesn't matter so much, so if it's at a bargain price with all DLC I'm sold ;) I do buy some games at full price - typically they are multiplayer games that are more fun when they've just been released. Such as previous Halo's, Battlefields (BF:BC2, BF3, BF4), Payday, Left 4 Dead, Borderlands etc. Single player campaigns don't matter so much as it's your own story/experience that doesn't get shared with anyone.
  • Good point
  • And that's exactly why companies always leave PC versions for last: They know most people don't want to pay more than $5, so why bother spending a lot of money on developing that version?
  • Lolol, you really believe that? Surely it can't be because game devs already know a AAA title will sell or payoff its revenue MONTHS before launch via preorder sales, no? Sign up to be a tester for VMC gaming, you'll definitely know that this is what's going on in big game studios. -the days of the bug free game on launch days are gone. -Simply because gamers allowed it to happen. There's a bit of irony...the gamers are being "played" by the game studios. Also note: Assassins Creed Unity, the MCC, etc, are some of the AAA titles on consoles that had the worst launches of any game ....period. -so you cannot just lump PC gaming into being the only culprit here.
  • Well said. Poor game releases happen. Everywhere. Console land and pc land.
  • @darkpr - I don't think that's true. I used to buy games on or before release day, and happily pay full price. I'm just jaded by companies that charge an arm and a leg for DLC, when sometimes (not always) it should've been part of the original game. I've also been gaming for a lot of years, so adding another game on the pile at full price just doesn't make sense when I don't have much time to play them. I mean, if it's going to take me 6-12 months to even have the time to play the game then I might as well just buy it when it's cheaper then instead of sticking it on my shelf. I'm sure there's millions of people who do have the time, will happily buy the games and play the hell out of them to get their moneys worth.
  • What he means is that he would rather give it 1 year time for them to fix all their issues and patch the game. It's not just about the money.
  • It's a bit of both. I think the last game I bought above $20 was a PSP game that had a premium edition, which I really, REALLY wanted. Waiting for prices to go down also has risks, like not being able to find a physical copy if you want one. However, you're also right about the fixes. I don't like how it's become the norm that games have problems upon launch. It should not be acceptable. I mean, you wouldn't go to see a film on opening day if you know the last screening months from now would be a totally different experience.
  • Hey guys, remember when games used to work on the first day? Not after 3 months of updates?
  • Yes..... a long time ago..... feels like an eternity.......
  • Yes. On my console.
  • So like Halo: Master chief Collection? Step out of the bubble, console peasant.
  • Butthurt there's no MCC on your master race PC? Get out
  • All platforms have their major fails. Don't be a fanboy. I've had issues with Borderlands on the 360, Mass Effect on the PC, and there are glitches going all the way back to Atari
  • Yup! OG Xbox, Game cube, and Ps2 was the last to see games that worked on the first day. Now, its fuck it. Release it now fix (Update) it later.
  • PC fanboys always quick to mention Halo MCC.
  • What an absolute Joke, first they delayed the game twice and it's still not bloody ready, surely they tested the bloody game before releasing it!!!! Not only that but the Limited Edition which I purchased, has also been delayed, which is ridiculous because I bought it as a present but it looks like that's not going to happen now if I go by Amazons timing of 14th July!!!! And what is this 30fps excuse, I would have thought people play the game on PC to have more powerful graphics than the latest consoles, otherwise I would have bought it for my Xbox One and I would be playing it right bloody now, this has to be the worst pre order situation I have ever experienced!!!! Not to mention this Season Pass business, hope can they even condone this at the price of nearly equal value of the game??? I think they should just give the season pass content to the people who have not been able to play the game properly, at least some compensation would alleviate stone of this stress!!!!
  • Running amazingly well with my GTX 980Ti game has the best graphics out of any game I've played, I would say even better than the Witcher 3. I'm happy with it, but I'm all down for making it look even better!
  • Yeah I'm not surprised I read on gamespot that most of the problems are occurring on computers with AMD cards....
  • It's been occuring to people with Nvida cards as well.  And reasonable high powered ones such as the 970 as well.  Frankly... when a game can't hit 30 fps on a high end system, time to stop blaming the hardware, and take a look at the code.  This is regardless of card maker. 
  • Lets give you a 5k monitor and wait for an updated statement
  • Thanks for taking my statement out of context.  A 5k monitor is on the exotic end of the scale without a doubt, and frankly I see no reason to use one in gaming applications.  Of the 8500 reviews on steam, I'd bet a few dollars on the vast majority being sub 4k, or even sub 2k.  The fact this game runs poorly on Nvidia is laughable considering the wonder of Gameworks. How you fudge up a game that was supposedly optimized is beyond me.  This game is capped at 30 fps regardless of monitor resolution, I've heard personally from friends with issues running this game at standard 1080p.   Give me a 5k monitor.  I welcome it, and it won't change my opinion.  If the game can't push out framerates that reflect my hardware, it's time to take a hard look at the code and developer.  (In my case I'm not sure I could run at native resolution considering my rather outdated hardware... and yet it can do quite well on most Unreal Engine 3 games... Like Bioshock Infinite...)   tl;dr: The fact this game was pulled from steam for the time being pretty much helps my point along.  The game was poorly ported, and is a pathetic attempt at parting money from customers.  Sadly it appears that WB is merely monitoring threads, and has no real intention of helping people out here.  Standard return policies leave customers who opened the box up the proverbial creek.  Same for any steam user who suffered for more than 2 hours.
  • Yup. It's not so much about the graphics card than it is the way the game handles things. Textures pop in, the world constantly stutters, it's a mess. I hit 60 fps only when im fighting a group of goons, and even then, most of them are missing their HD textures and have the placeholder textures for when they are far away.
  • Must have a poor definition of "amazingly well". Every video I have seen on a 980ti running this game is at performance and quality you would expect a card far below it to handle. While playable, it shouldn't take a $600 graphics card to play decently. A 980ti should be tearing through this game at 4k.
  • I have two titan x cards in sli and even with the frame rate cap off (ini tweak) it fluctuates wildly at 3k, from about 90 fps to around 10 at its worse. That is insanely poor optimisation at work. Knowing my luck if I'd built an AMD high ender it would work lol. Doubt it though. Gta v and witcher 3 play flawlessly. Oh well.
  • If people would stop pre ordering games, and waited for the reviews, the problem would solve itself. Gamers need to stop blindly trusting the marketing.
  • Oh btw. Does this game works alright in Surface Pro 3 i5 128GB???
  • No
  • LOL
  • A bit off topic and I know that it's a different team behind the versions, but when a open world game like GTA 5 can hit 1080p on the xb1 and not this game, you have to question the devs and team behind it. Is it laziness or lack of experience?
  • Amen brother!
  • Different game engines. Different visual fidelity. Actually Arkham Knight looks incredible and almost like those trailers from Blur Studios publisher ordered for previous games.
  • They hired a 12 man studio to make the port in only a couple of weeks.
  • And that'll be why it sucks. I though nvidia provided support, game works and all that?
  • It's both lackiness and laz of experience.
  • I just want to know how this game got past QA from all parties involved. I feel this is the new state of gaming now. Hype it up, get it out, and then fix I later....much later.
  • The game probably didn't pass QA, and devs most likely know very well there was performance issues. It all comes down to a manager with no technical knowledge saying "Well, if it runs at 30 FPS on a console and on a PC, then it's the same, right? Release the game now, make money, stop over-engineering". That's obviously a bad idea...
  • Hence no pc review code.
  • I remember getting Looney Tunes: Acme Arsenal(Wii). now that was one of the glitcheist games from wb that ive ever played
  • But surprisingly one of the funniest.
  • Long story short I got fed up & returned it guess they had no clue how to port anything to Wii
  • This game hates an amd system! And some ppl are actually being able to play this at decent framerates, but only with high end nvidia cards. To make things worse, few graphics features (like rain droplets on batsuit) are also missing in the pc version which are present in the consoles. Wth! Rocksteady must be so disappointed, this was their last batman game.
  • Im getting the water drops. They aren't that significant though. Overall I really think this was a combination of Warner bros being the assholes they are, and nVidia bogging up the code.
  • Not sure about NVIDIA - even with their reason, fog and other rubbish turned off it plays poor. Especially with that tank.
  • Console versions work great afaik. It is the PC port that has problems.
  • Had no graphical issues with mine, running happily at ~60fps @ 1440p Though have had several crashes resulting in lost progress.
  • Soooo... This game had a worst launch than AC: Unity?
  • Yup. Don't remember unity being pulled from sale. Though perhaps wb have more pride...
  • Quit your bullshitting. It is in no way better than Witcher 3 in any department....
  • Developers, who cares if PC games push more frames than there console counterparts? Isn't it suppose to be that way anyways? Kindve a slap in the face. Glad I didn't buy this yet.
  • Pc Master Race...lol
  • I've completed it on PC, worked flawlessly from start to finish.    I only had one problem with it, I couldn't find the rain textures for Batman and the Batmobile in the config. I managed to turn the FPS Cap off, enable AO AND AA, disable Motion Blur, but couldn't find that one setting.
  • Fact is they put thier own interest before that of the gamers..they knew EXACTLY what they were doing, its not the fault of the developers who were no doubt putting the case forward rather the decision maker/project manager/director who made the call to release a sub par product.  They took you all for mugs and tried peddling a rubbish product in the hope you wont notice, id boycott a company like that.
  • It worked on my console, so it's all good ;)
  • PC Master Race just had a stroke
  • What's even more shady is Nvidia. When they released their recent updated graphics drivers and showed off the game, the gameplay was at 60 fps. Now THAT'S a problem.
  • its cheaper on pc now i know why bugs.
  • They should've delayed the PC port... or just cancelled it. The game is meant to played on consoles anyway.
  • I just hope people stop being stupid and don't preorder games. People preordering games without watching review videos or reading reviews is what makes this shit happen.
  • I'll still preorder from companies I trust, but that list is getting shorter and shorter.
  • I havent had a single issue with it, and it runs great. I dont get all the hate.
  • Warner Bros also ballsed up over here by recalling all the batmobile collectors editions. So many people completely cancelled their orders after that major screw up.
  • I'm a huge fan of the Batman Series as it has been the only 3rd person view game I really liked the mechanics of, I was stoked to play this game.  I was really let down with the huge performance issue.  I don't have a power house computer, but it's far from a low end.  I shouldn't be getting 7fps.   My system specs are i7 - 4790K, MSI Gaming 7 Z97, 2 x R280X in Crossfire, and 16 Gb of ram.  I also can't bind my "ALT" key to my crouch which is a huge negative towards the game.  My alt been my crouch key since Quake2/Duke Nukem 3d days.. That's about 18 years of having my crouch bound to my alt. I'm not a fan of the Batmobile and the "remote control" Batmobile either.  I might be hyper-sensitive since the game p**sed me off right out of the gate, but the dialogue sucks.  I ended up playing some Arkham Origins... Stuff like this is one of reason I think piracy is so bad.   You dump 60.00 into a game and devs put out such crap like this.
  • I was going to get this on the PC myself but, I did my homework and I am glad I didn't. Tons of problems, low framerates, major performance issues and limited video settings. What a crappy port, as I say port, all the consoles run the same system almost these days so nor really a port, create game and install on all systems with some minor changes on each. Crap, I was looking forward to this one too, maybe I'll just grab it on the Xbox one and call it a day...
  • PC MASTER RACE
  • Half baked PC ports are partly why I went with a PS4 and not a PC. There are still plenty of games in my steam library that I will never play, because the port is so broken.