The developer's response for limiting the game to 30fps was to "deliver an experience on par with the current generation of gaming platforms," a statement that did not resonate with gamers. The title recevied overwhelmingly negative reviews on Steam, with 67 percent of the 8,500 reviews citing performance issues. Features that were available on the PlayStation 4, such as rain shaders and Ambient Occlusion, were found to be missing from the PC port, which incensed gamers even further.
The incident has led to Rocksteady suspending sales of the game on Steam, with the studio issuing the following statement:
We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards. We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall.
Thank you to those players who have already given valuable feedback. We are continuously monitoring all threads posted in the Official Batman: Arkham Knight Community and Steam forums, as well as any issues logged with our Customer Support (https://support.wbgames.com/hc/en-us). If you purchased your copy of the game and are not satisfied with your experience, then we ask for your patience while these issues are resolved. If desired, you can request a refund at https://help.steampowered.com (Steam refund policies can be found here: https://store.steampowered.com/steam_refunds) or the retail location where you purchased the game.
The Batman: Arkham fans have continually supported the franchise to its current height of success, and we want to thank you for your patience as we work to deliver an updated version of Batman: Arkham Knight on PC so you can all enjoy the final chapter of the Batman: Arkham series as it was meant to be played.
The Steam page for the game now shows the following message:
Sales of Batman: Arkham Knight have been temporarily suspended while Warner Brothers works to address performance issues.
At this stage, there's no indication as to when a patched version of the title (hopefully with better textures and no framerate lock) will be made available. We'll let you know once we hear more.
Source: Warner Bros. forums
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