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Xbox and Windows Phone Store and services temporarily down

We’ve been getting tips for the last few hours from users that the Windows Phone Store has not been working, specifically when you try to go download an app, you get an error message (we’ve seen a few mentioned).

As it turns out, heading to support.xbox.com (opens in new tab) alerts us to what appears to be a general system failure on several fronts, including Xbox 360, Windows Phone, Windows 8, Zune PC Client and more. That’s the bad news.

The good news is you’re not alone and clearly Microsoft is on top if it, though we have no idea if it’ll be back in 20 minutes or 2 hours. Just standby and we’re sure some of these last minute hiccups will pass on by. Thanks, everyone, for tipping us

Daniel Rubino
Daniel Rubino

Daniel Rubino is the Executive Editor of Windows Central, head reviewer, podcast co-host, and analyst. He has been covering Microsoft here since 2007, back when this site was called WMExperts (and later Windows Phone Central). His interests include Windows, Microsoft Surface, laptops, next-gen computing, and arguing with people on the internet.

52 Comments
  • Thought it was just me getting a 805a01f4 in UK marketplace, imagine the furor if it happened/happens on the 26th
  • Same code I get
  • I shudder to think about that.
  • Got my message and went to my wpcentral app for this article to load... It sucks but nice that it's not just me.
  • Thought my phone was taking a dive and restarted twice. Good to know it's on their side.
  • Got it earlier, but seems to be resolved now.
  • Can you guys go back to putting the entire article into the RSS feed please?  Three paragraphs and I have to come to the site to read the last two?
  • Get the wpc app?
  • I'd rather they not... a majority of their articles are crazy long, and it's a lot of scrolling and reading that I'd prefer not do every time I'm reading updates.
  • Uhh what? First you say put the whole article in then complain about getting the app as an alternative because you don't like how long the articles are????
  • I just browsed and downloaded an app. Does that mean it's fixed? I'm in mid-town Manhattan by the way.
  • All Microsoft stores (Windows 8, Windows Phone) are working for me too. Los Angeles, CA.
  • All good in London
  • Good in boston
  • Looks like not all were affected by the issue or it is up already. Working fine here.
  • I was having problems on and off today. Seems to be an intermittent thing.
  • NP on my end
  • I use to work for MS and do deployments to the app marketplace, along with other stuff (xbox.com, windows phone stuff, etc).
    My guess is that they had a deployment today that went a little side-ways.  
  • You mean new apps?
  • I should have clarified.  I deployed updates for the actual marketplace, not apps. :)  
     
     
  • Maybe they were turning on the feature to install WP apps on RT ;)
  • I have a pending Xbox live extras update pending since this morning...almost 10 hours now.
  • Maybe you should cancel it and try it again to see what happens.
  • I'm wondering if some of the issues lately are connected to backend changes for the upcoming launches
  • That's most likely
  • Seems to be mostly resolved now.
     
    I'm still having issues signing in to xbox live from my phone but everything else that wasn't working appears to be working again.
  • I get this message
    We can't seem to access your avatar items. Please try again later.
  • I was having trouble downloading music with my zune pass before but streaming was working fine on my xbox so I thought there was something wrong with my phone. It works now, but its nice to know my good ol' trophy is still soldiering on. Its a miracle that phone is still working after the literally dozens of times I have dropped it. 
  • I purchased a song the other day from my windows phone. Charged my card nut got a marketplace error in the process. Tried again later to redownload and its as if I never purchased it. So I wound up purchasing the same song twice. Who do i contact to get a refund for being charged twice for the same song?
  • Its back up everyone
  • I just went through the same thing. But it's working for me now.
  • Not completely back up for me... Can't view app images in the store. (BTW, another reason I don't want to rely on the cloud to use my media.)
  • This probably has more to do with all of the apps that went live today. Skype for Windows 8 was made live in the store. Office 2013, SharePoint, Project, Visio, Exchange, and Office Web Apps all went live on Technet and MSDN as well. im sure their servers are just being pounded!
  • Windows and windows phone blogs are down too
  • Windows phone blog is under maintenance.
  • I'm getting a "Can't Sync" error in Windows 8 on my laptop. And it says "We can't sync with Xbox Music Cloud right now".
  • Everything is working perfectly again for me here in Sweden.
  • Just downloaded an app.
    Seems to be working for me. Cali.
  • I just got this problem purchasing the full version of wpcentrals app, I hit retry, then it worked.
  • That's probably why my daily challenges from earlier didn't save.... >.>
  • The Xbox extras has been jacked up ever since the update this morning.
  • Working fine here, was able to update the Amazon mobile app here in AUS
  • Just downloaded a dumb app to test and it worked fine!
  • Yeah, maybe everything is just updating ahead of the launch? That is happening in a matter of hours... #NoSweat =P
  • Came back on around 8pm EST.
  • Loading marketplace website was slow earlier. Now is working fine.
  • Can download apps now but says my card no longer working for purchases - it was fine yesterday though - anyone else getting this?
  • Working fine in UK. You call it Windows Phone Store, but my tile still says Marketplace. Which is it?
  • I'm pretty sure it will remain Marketplace on WP 7.5 (perhaps it will be renamed for 7.8 but I'm not sure).
  • Windows Phone Store won't fit on the tile. Maybe WP store or just Store.
  • christ i thought i was going crazy but to hear that its them and not me is a sign of relief
  • Xbox 360 the sixth-greatest video game console of all time. www.phonerenew.com