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Ice Age Village's social features don't work on Windows Phone just yet [Updated]

Gameloft’s Ice Age Village just launched for Xbox Windows Phone 8 yesterday. If you enjoy the town-building genre or the Ice Age movies, it’s a fun and addictive game. It’s also worlds better than Bug Village, so don’t let that early Windows Phone 7 misfire put you off from trying the game.

All that said, we have some good news and bad news to share with you now. This article covers the bad news. One of Ice Age Village’s advancements over Bug Village, its social integration is just about completely broken at launch. Read on to learn about the kinks in the works and whether we can expect Gameloft to take care of the situation

Unlocking the Social option

To unlock the Social option, first your village will need to reach experience level 6. At that point, Crash and Eddie will give you the goal of visiting Scrat’s Nook (a complete, offline village). Choose the Social option under the Stuff menu at the bottom-right corner of the screen.

After visiting Scrat’s Nook, you’ll also have the options to Visit Other Village and Invite Friends. Other Village takes you to a random village belonging to another person, while Invite Friends connects to Facebook or Gameloft Live friends’ villages.

Login down

In order to Invite Friends or share accomplishments such as leveling up, players must sign in through Facebook or Gameloft Live. Here’s where the problem comes in; neither login works!

The Facebook buttons takes you to a sign-in screen like any other game or app that connects to Facebook. The screen forces a landscape orientation, but whateva. After inputting your username and password, you’ll see a Success/Security Warning screen. The screen never updates after that. You can press Back on your phone to return to the initial Facebook and Gameloft Live login screen, but the game never recognizes that you’ve signed in.

Gameloft Live does not fare much better. Assuming you’ve already got a Gameloft account, choosing to sign in with it will take you straight to the Gameloft Live in-app dashboard. You can view your news feed, messages, etcetera but that’s about it. Press the Back to the Game button to return to the initial login screen, but the game won’t recognize that you’ve connected to Gameloft Live. Alternately, you might just receive a message saying that Gameloft Live is not available. Nuts.

No villages for you!

As if that wasn’t bad enough, my game won’t even allow me to visit random villages. The first time I tried it, it worked fine. But every subsequent attempt results in the game freezing at the ‘Downloading screen.’ Even if I relaunch the game, it just loads up to that same screen and stays there. Windows Phone unfortunately doesn’t allow us to manually close apps, so I have to shut down my phone and reboot in order to unfreeze the game.

This freezing problem doesn’t appear to affect everyone, though. I know some people can successfully visit random villages at will. How about you guys, does it freeze up on you?

Only the lonely

The purpose of visiting the villages of friends and random players is to see their unique layouts and how far they’ve progressed. You also earn hearts for doing so. Hearts can be spent on unique items within the shop. Also, certain in-game Goals require players to visit and befriend other users. With the social features either mostly broken or completely broken (as they are for me), it’s difficult or impossible to do those things.

Thankfully Gameloft is at least aware of these problems. The publisher has so far taken a very relaxed attitude towards fixing broken Achievements in their games, but features like broken social integration are more likely to be corrected. If they expect users to spend real money on acorn packages (whose prices are currently mislabeled within the game, by the way) they certainly need to make sure all the features work right.

Ice Age Village is free for Windows Phone 8. The file size is 73 MB; quite merciful for a Gameloft title. Get it here from the Windows Phone Store.


Windows Phone Central has received an official response from Gameloft:

“Gameloft is aware of the issues users are facing with the social and IAP features in Ice Age Village for Windows Phone 8, and we are working diligently on a fix. We hope to have an update very soon.”

There you have it. If you dig the game, feel free to enjoy it now and look forward to the update. Or hold out for the update, which shouldn't be a long way off.

Paul Acevedo is the Games Editor at Windows Central. A lifelong gamer, he has written about videogames for over 15 years and reviewed over 350 games for our site. Follow him on Twitter @PaulRAcevedo. Don’t hate. Appreciate!

  • This is what happens to me but if you sign out of gameloft when you go on it and then sign in it should work did for me Facebook still doesn't work though
  • Thanks for the suggestion. I tried that but didn't have any success.
  • Oh well worth a try i guess
  • Paul why would you need to restart your phone to close the game??? Just open 7 new apps/hubs and you will close the app
  • That's either the same amount of trouble or slightly more. Turning the phone off and on again just seems easier.
  • This worked for me.  Previously, I was only able to visit random towns.  Thanks for the tip!
  • I thought I'm the only one experiencing this problem. Hopefully Gameloft address this issue the soonest.
  • Me three:(
  • My Game says I'm signed in both Facebook and Gameloft Live. And I can visit random other players' villages, "like" them, add friends, send gifts etc. Had some issues initially this morning, but everything seems to be fine now and is pretty addictive.
    The only pity is that it drains the battery like crazy.
  • What's "ICE ACE"???
  • AGE
  • After trying Bug Village I just can't be bothered with gameloft games, and after reading about the ton of bugs that made it into the release product I am staying away.
  • Gameloft didn't make Bug Village. That came from Glu Mobile. I agree this game has problems, but they don't ruin the game. Still hope they get fixed though.
  • I found logging into Asphalt 7 was horrendous as well. Kept getting a blue screen with scrolling dots. Had to try a heap of times just to create a login and then another heap of times to log in. Got to play one game multiplayer but then it crashed half way. Haven't bothered trying again. Oh yeah even tried creating a login on the Gameloft website which was a mission to find on the site and even after I did the login didn't work in the game. I had to create one through the game. So I think Gameloft still have some work for online gaming.
  • In-app purchase isn't working right now.
  • Sounds like a real winner. Oh by the way I got a car for sale, runs great, just needs a motor.
  • Haha Gameloft stike again. Doesn't this mean there has been a problem with all of their new releases now since Asphalt??
  • Shark Dash and Dark Knight Returns don't have any issues. And at least they plan to update this one to fix its problems.
  • I can't play multiplayer in Modern Warfare so I am starting to assume that online services is just bad on Windows Phone. If companies keeps making mistakes, it must be the platform right? (if you understand my logic)
  • I don't think you can play Modern Warfare on WP..... Nowhere to put the disc haha Its called Modern Combat dude
  • No problem visiting other villages here.
  • Same, but can't log onto Facebook
  • I get all those same issues
  • Visitng other village works for me, but Facebook not working. The ingame purchase label wrong price also, I thought it got such a good deal for few bucks but after click on it, it opens up my browser and show a totally different prices...
  • Sense it dosn't affect gameloft taking money I doubt it will  be fixed just like all the achievement problems and other known glitches, makes me sad as I really do think that gameloft makes some great games
  • Haven't tried to connect as I don't want or need yet another useless account but the other social features such as visiting a random/friend's village do work.
  • One other thing I've noticed, don't know if its just me, cant seem to change my villages name, it keeps going to the default name
  • This also happened with me on viber. Maybe this is a system issue?
  • I've noticed this same Facebook login issue in several other apps. Pinsation being one example. Maybe some one at WPCentral can do some investigation into this.
  • Just so everyone knows, Gameloft provided an official response that we've added to the article. Hurray for incoming fixes!
  • From about level 13 onwards, it gets all buggy, cant check on each family, and social window freezes
  • noting fix, the gameloft live dont fixed yet D: need moar villages
  • I'm having a similar issue. On my Lumia 520 I was able to visit random villages however, after upgradeing to a 920 it now freezes every time I try to visit a new village :(
    Even after the update I'll be very careful before spending money buying acorns. Would hate to have spent money already and have the game buggy like this. 
    Great that they're aware, have responded and are working on it though :)