What you need to know
- Microsoft confirmed that it has moved on from UserVoice for Office 365.
- The company will move away from UserVoice for several products throughout this year.
- Microsoft will instead use first-party solutions for feedback.
Microsoft is moving away from UserVoice for Office 365 and other products this year. The company confirmed that it will move to first-party solutions for collecting feedback. A support page from Microsoft states that the company will move away from UserVoice "on a product-by-product basis throughout the 2021 calendar year."
Last week, Petri reported on the fact that the UserVoice forums for Office 365 were no longer online. We reached out to Microsoft to confirm if the forums were actually gone or if an error had occurred.
A Microsoft spokesperson responded to us, stating:
A Microsoft support page sheds more light on the move away from UserVoice. It states:
Echoing the statement from the Microsoft spokesperson, the support page states that Microsoft is moving to first-party solutions. The statements leave a little wiggle room for Microsoft to continue to use UserVoice for some products, but it appears that the company is moving on from UserVoice altogether.
Moving to first-party solutions for feedback isn't a surprising move. Microsoft has the ability to receive and respond to feedback without using a third-party. But as Petri's Brad Sams notes, Microsoft cutting access to forums without notice could be frustrating for some. Many people use the forums to gauge people's opinions, but that data seems to no longer be accessible.
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Sean Endicott brings nearly a decade of experience covering Microsoft and Windows news to Windows Central. He joined our team in 2017 as an app reviewer and now heads up our day-to-day news coverage. If you have a news tip or an app to review, hit him up at email@example.com.