Skip to main content

Microsoft confirms that it's moving on from UserVoice for Office 365 and more

Microsoft logo
Microsoft logo (Image credit: Windows Central)

What you need to know

  • Microsoft confirmed that it has moved on from UserVoice for Office 365.
  • The company will move away from UserVoice for several products throughout this year.
  • Microsoft will instead use first-party solutions for feedback.

Microsoft is moving away from UserVoice for Office 365 and other products this year. The company confirmed that it will move to first-party solutions for collecting feedback. A support page from Microsoft states that the company will move away from UserVoice "on a product-by-product basis throughout the 2021 calendar year."

Last week, Petri reported on the fact that the UserVoice forums for Office 365 were no longer online. We reached out to Microsoft to confirm if the forums were actually gone or if an error had occurred.

A Microsoft spokesperson responded to us, stating:

We are always striving to better serve our customers, including how we can improve the tools and processes for collecting feedback. We are leveraging 1st party solutions and are evaluating enhancements and standardizations to improve and streamline how we communicate with customers and collect their feedback.

A Microsoft support page (opens in new tab) sheds more light on the move away from UserVoice. It states:

Note: We will be moving away from UserVoice feedback sites on a product-by-product basis throughout the 2021 calendar year. We will leverage 1st party solutions for customer feedback.

Echoing the statement from the Microsoft spokesperson, the support page states that Microsoft is moving to first-party solutions. The statements leave a little wiggle room for Microsoft to continue to use UserVoice for some products, but it appears that the company is moving on from UserVoice altogether.

Moving to first-party solutions for feedback isn't a surprising move. Microsoft has the ability to receive and respond to feedback without using a third-party. But as Petri's Brad Sams notes, Microsoft cutting access to forums without notice could be frustrating for some. Many people use the forums to gauge people's opinions, but that data seems to no longer be accessible.

Sean Endicott is the news writer for Windows Central. If it runs Windows, is made by Microsoft, or has anything to do with either, he's on it. Sean's been with Windows Central since 2017 and is also our resident app expert. If you have a news tip or an app to review, hit him up at sean.endicott@futurenet.com.

5 Comments
  • Finally! there was no sense to use a service that didn't support login with a MS account. P.s.
    and they should reduce the lineup to on service (Q&A)| - In-product experiences
    - Windows Feedback Hub
    - Microsoft Community
    - Microsoft Tech Community
    - Microsoft Store
    - Microsoft Q&A
  • Agreed on all counts. They already stopped TechNet as an IT forum, steering those users to docs.microsoft.com, which is good for consolidation, but unfortunate, because I had always thought TechNet was the best of the public support options with great people from outside MS helping each other out.
  • They should just bring back the NNTP groups they used to run.
  • So then you're saying my "Bring Back Windows Phone" request may never be addressed /s
  • Nobody ever listened anyway. It was a complete waste of time. Look at the pages and pages about the useless Bluetooth connection in Windows 10. People complaining over years.