If you head to the Microsoft Answers forum for any expecting official technical support for an older Microsoft product, you'll soon be out of luck. The company announced today that it will no longer be providing technical support from Microsoft agents for a slew of products, including older versions of Windows and Office, along with Microsoft Band, Zune, and older Surface PCs (via MSPU).
Here's a look at all of the products that will be "discontinued across different forums in the community" as of July, 2018:
- Windows 7, 8.1, 8.1 RT
- Microsoft Security Essentials
- Internet Explorer 10
- Office 2010, 2013
- Surface Pro, Surface Pro 2, Surface RT, Surface 2
- Microsoft Band – this topic will be locked. Users are invited to participate in Microsoft Band 2 topic.
- Mobile devices forum – Microsoft support will continue in "Other Windows mobile devices" topic
- Zune – this topic will be locked, but will remain available for browsing
According to Microsoft, the move is being made to "shift" its support scope. Staff will still moderate the forums, and community members are asked to continue to participate in topics that remain open. However, Microsoft says there will no longer be "proactive reviews, monitoring, answering or answer marking of questions."
We may earn a commission for purchases using our links. Learn more.
We lay out whether the XPS 13 2-in-1 or standard XPS 13 is a better buy
Dell's lineup includes both convertible and non-convertible versions of the XPS 13, and while they're both premium options, there are some similarities and differences to note before deciding on which will be your next PC.
LucidSound LS15X Xbox/PC review: A champion budget wireless headset
LucidSound prove themselves time and time again to be one of the most reliable and consistent Xbox headset makers out there, and the LS15X continues the trend with confidence.
A new Minecraft update is rolling out with plenty of fixes and more
Many of the fixes and changes Mojang Studios have been testing the last few weeks are now rolling out to the general public with Minecraft: Bedrock Edition's 1.17.30 update. Here's what you need to know.
Protect your Surface Pro with one of these great cases
You have a Surface Pro in your hands and you want to protect it. This roundup of cases compatible with Pro 4, Pro (2017), Pro 6, Pro 7, and Pro 7 Plus covers rugged and stylish options so that you find something you like.