Microsoft found an 'issue' with the Windows Phone 8.1 Update Preview for HTC devices, working on a fix

Yesterday, the Preview for Developers program began pushing out Update 1 for Windows Phone 8.1 users. The OS refresh brings Live Folders and numerous other improvements that we are detailing in more in-depth articles.

Unfortunately, owners of the HTC 8X and HTC 8S are waiting on the sidelines as their device is currently not eligible. Citing Microsoft Support Forums it appeared to be related to outdated firmware. Microsoft, who have now released an official statement to us, is clarifying that situation a bit.

A Microsoft spokesperson gave Windows Phone Central this statement:

"We have paused delivery of Windows Phone 8.1 Update to customers with the HTC 8X and HTC 8S who are using the Preview for Developers. Microsoft and HTC have identified an issue and are actively working to fix it, and will resume delivery of the update once a fix is in place."

It is not known if the particular problem is related to the current firmware, or something unique with this OS update. Microsoft notes that they are working to resolve the issue with HTC, and presumably, the next update for the Preview for Developers program is set to address this problem. Typically, Microsoft pushes out new 'Previews' every couple of weeks.

If you would like to commiserate with other HTC owners about the Preview pause, jump into this fun forum thread discussing the situation.

Note, this issue with HTC phones is different from the 8018830f error, which is also being worked on.

Daniel Rubino
Editor-in-chief

Daniel Rubino is the Editor-in-chief of Windows Central, head reviewer, podcast co-host, and analyst. He has been here covering Microsoft since 2007 when this site was called WMExperts (and later Windows Phone Central). His interests include Windows, Microsoft Surface, laptops, next-gen computing, and for some reason, watches. Before all this tech stuff, he worked on a Ph.D. in linguistics and ran the projectors at movie theaters, which has done absolutely nothing for his career.

226 Comments
  • Thank you!!!  
  • So he's saying about 8 people can't get the update?
  • 7. I got rid of my 8x a few months ago.
  • 6. So did my dad.
  • I'm one of the 6...
  • @Devcas1, nope you are THE ONE.  I have the remaining 5, and they are listed for sale on EBAY under the category: Antiques  
  • I like where this is going
  • I own 3.
  • -8X =P
  • I still choose an 8x as a replacement phone (I'm on Android daily). On the design side, it's one of the most beautiful smartphone I've ever had, way better than anything Nokia ever did.
  • You dudes crack me up. Women are beautiful. Phones are just phones.
  • Lol! Thank you! Tired of competing with phones!
  • Women are beautiful and women will always win flawlessly as there is no competetion. In the Street Fighter 2 announcer voice:"You Win, perfect!" https://www.youtube.com/watch?v=zzDOpvukhNo  
  • Though I do think phones can be beautiful, bless you for this wonderful comment. ;-)
  • Have you held an 8X in your hand?  It is pretty supple.
  • It will not jerk you off though..
  • or pee on you either.
  • At least my phone does what I make it do and doesn't talk back,
  • nor ever nags, and remembers things, wakes me up, plays music, does math, tells me the weather, counts my calories, .......
  • Ok then. Tell Cortana that you love her...
  • I already do, all the time. The feeling is mutual.
  • If the htc phones are so good, why does no1 own them anymore? ;)
    Sorry but htc's last good phone was the titan. After that its been down hill.
    Forgetting about OS's and personal preference... Nokia make the best all round quality phones atm.
    Samsungs feel flimsy and breakable
    iPhones are old tech put into new shells. And there screens break easier than frank bruno's jaw.
    Sony always seem to have battery issues.
    Blackberry is dead
    Motorola is mia
    LG are meh!
  • HTC's One sells far better than any Lumia flagship. It probably sells better than all Lumia flagships ever, combined. You claim to forget personal preference then proceed to detail your personal preference. Here's mine, except I have physical dimensions to back it up: Nokia makes huge, thick bricks.
  • I roll with the 8XT and aside from not having 8.1 yet the thing just works. I fail to see the problem with it. My old Arrive? That thing had hardware quality issues (I think I went through 4 of them due to manufacturer's flaws), but the 8XT is solid.
  • Yep, all 3 of our family's 8XT's have been rock solid devices.  Not one hardware issue of any kind.  Really great devices.
  • Get on the Microsoft Developers program and you can get 8.1
  • Interesting because there wouldn't be that many complaints :P Still have mine.  
  • I have an 8XT. It is a nice phone. All you Lumia owners needs to remember that Sprint only offers the HTC 8XT and the Samsung Ativ S.
  • Yep, love my 8XT, we have 3 of them in the house.  Its a really good phone, solid, nice feature set, SD slot...great phone.
  • Hey there! Are you on 8.1 on your 8xt? Are you using dev preview? Do you have problems with wifi? Posted via Windows Phone Central App
  • As shawnlvesaur stated...secure wifi+8.1DP = no bueno. wifi on open networks is not an issue.
  • Are you on 8.1 on your 8xt? Are you using dev preview? Do you have problems with wifi? Posted via Windows Phone Central App
  • Yes. The wifi freezes and the phone reboots. (Sprint 8xt)
  • Too many issues these days...
  • Bcos OS has changed a lot than what it was before... So obviously more issues in previews...
  • True. I know it's not the customers' problem that the company is changing but hey, I'm hoping for the better (soon).
     
  • How about 8018330f :(
  • Buy a new lumia is the answer :)
  • I have the update here on my 925, and the installation was seamless
  • my L925 didn't update. gave me the 80188308 error...is there anything official on Lumias not being able to update?
  • Not necessarily.  I have two lumia's and neither will update.  Stuck with a 80188308 error.
  • Lumia 928 updated without a hitch.
  • Read the last part of the article
  • Why should @akaliel read the last part of the article? He simply replied to @emperor_skull's comment. Show your role there buddy.
  • Same error to me Samsung ativ s
  • I have a reboot bug that I keep hoping will be fixed with every preview update on mine, but no cigar yet. It's been like that since I updated to 8.1 preview.
  • I have that too, but if I keep wifi off then the phone works wonderfully! Luckely Sprint is unlimited data. So this is only a problem for me when I want to use Xbox Smartglass...  
  • I have a Nokia 822 and I'm right there with you HTC owners.
  • 925 owner also feeling your pain...
  • 920 and 1020 owner.  Same boat. 
  • Not for my 1020, it works very well. Updated as soon as I back to home ytd.
  • Proud Lumia 520 owner. HTC Windows Phone owners, we're thinking about you!
  • I'm on Lumia 822 and updated just fine to the new preview. What kind of issue are you having?
  • I have an 822 as well, and updated last night without incident.
  • What is wrong with the 822?  I got 8.1 and Update 1 because I now have the time zone setting.  The Cyan update hasn't come out yet.  Is that what you are referring to?
  • What about Lumia
  • & y'all want to tell me that buying the M8 is a good idea? I'll stick to my Lumias
  • You say that like lumias with the preview didn't had that problem too
  • I don't recall Lumia specifically having issues. Afaik, the BitLocker issue is OS level, this is an entire OEM.
  • It's not only HTC.. It's totally random across all devices.. I don't know what is all this fuss about HTC
  • Agreed; my 8X updated fine to 8.1.
  • Yes, it still is a good idea. Plenty of Lumia owners have had problems.
  • Looks like Someone forgot about the Bitlocker issue & having to roll back to 8.0 to get Cyan.
  • What about 8018330f ?????? ..
  • End of the article. Read. It is being looked at.
  • The 80188308 error isn't though.  Which is frustrating.
  • This error
  • Hard reset fixed that one for me. I know it is not a good solution but restoring the backup makes it much less painless!
  • When you have as many pictures and videos as I do, you're less eager to see them poof away, just to install an update that should never have required you doing that in the first place.
  • Move them to pc just in case :D
  • Auto Backup to OneDrive or Devices with MicroSD support also do not have this issue if you only tell it to wipe the device (not the MicroSD) when perfoming the reset. Video and Picture backup is one thing MS has done well since day one.
  • Tell that to the 50 odd pictures from my last holiday that didn't get backed up to OneDrive for some unknown reason.  I only discovered this when I went to find them and noticed OneDrive had pictures from before my holiday and after, but none during.  So my faith in their backup capability is less solid. They are backed up on my PC too, by syncing through OneDrive, but I shouldn't have to back up my device through two seperate methods because I need to wipe it in order to install an Update that shouldn't have made that a necessity in the first place.
  • L625 need to backup onto my computer, how do I do that? Fragmentation by Microshaft, talk about an ecosystem. Hard rest 23rd the Xbox music had made music duplication again. Nafu said.
  • If you have an SD card just take it out and put it back after you are done.
  • Sadly no SD Card for the 920 and 1020.
  • Then I get why you don't want to reset. Be patient, I'm sure they will have a fix within the next week or two.
  • I hope so.
  • Upload your file to OneDrive or your pc easy fix
  • I'll give it a try, SD card :)
  • +822
  • With all this disappointment I think I need a new phone. Daniel, when will your 930 review be out?  We need you to clarify and distill what is being commented on in the forums :-)
  • It's there on YouTube :)
  • Daniel, the 8XT IS a phone you know!!! An even more awesome version of the original 8X! It's only three letters! Pretty easy to include it in your news stories!
  • Well the fact that they are finally giving an actual non-general answer and working on it makes it a bit less bad. If it's just a little more waiting it's not so bad.
  • an Issue, i have my HTC WP 8x briked for 2 months only turn on with the usb power and reboot on HTC logo :(
  • Tried hard reset?
  • I tried hard Reset and nothing, I want to flash but i dont no how, and is AT&T phone only turn on wen a plug the USB
  • Have you tried this?:
    http://m.youtube.com/watch?v=-Gel3NVbXWs
  • the Phone only turn on if I plug to the power, the power botton dont turn on the phone, i try that but I dont get any results :(, when the phone start only give me the HTC logo than reboot and stay rebooting, until I unplug
  • i record this Video https://www.youtube.com/watch?v=2TFJc0PGd0k&feature=youtu.be 
  • forums.wpcentral.com ;)
  • Check this out: http://forums.wpcentral.com/htc-8x/278497-boot-loop-no-boot-problem-solv...
  • Maybe this will shut people up about HTC not supporting windows phone. Probably not though.
  • Speaking of which (in the chat conversation): http://forums.wpcentral.com/update-1-windows-phone-8-1-gdr1/301530-got-n...
  • I wouldn't call an obligatory fix to your phone to keep users happy as real "support". That is just called maintenance. While technically HTC is supporting their own phones, they suck at showing to actually give a damn about making the platform better. Compare HTC's "support" of the development of Windows phone to Nokia's and you will see who really cares about the operating system.
    When people say HTC isn't supporting their Windows phones, this is what they mean.
  • By that standard nobody besides Apple supports their phones.
  • Uh. No, because Nokia actually does work on the OS itself, trying to give you better functionality.
  • Yesterday people were talking about how HTC wasn't pushing out the update because they don't care, and this article proves that to be false. While an"obligatory fix" isn't support, it is not lack of support either. They're are Lumia phones that can't get it due to an error. That is what I'm referring to.
  • Yea right. Lumia fanboys will ignore this and cling to any other reason to diss HTC & Samsung.
  • I had an HTC Titan before I got the 1520.  It was awesome. Excellent build quality.  I'd look at HTC again.
  • I've had two windows phones. The HTC trophy, and the Lumia 822. I almost got the 8X and would have too, but I wanted an SD slot and back then Nokia maps was only on, well, Nokia. Disregarding the OS since its 7 vs 8, I enjoyed the trophy more than I have my 822. It's between the ATIV SE and the W8 for me right now, and I think the W8 will win.
  • We r still waithing... Htc !!! Bad company.. Microsoft !!! Good company. Maybe they will solve this problem earlier this month. I'm tired of waithing. HTC damn u
  • I know, waithing for things suck.
  • It's only been one day for cryin' out loud.
  • It is not even an official release. Cut HTC some slack.
  • It's random across all WP devices. Some lumias have the same issue as well. Do not blame HTC.
  • To be honest, for a phone that's 2 years old I think it's great they're still supporting them.
  • Agreed, They launched 2 years late September coming. Although I started with a Lumia 710, I bought an HTC 8S at a discontinued price, and the 8X out the door for $129.99 during Boxing week this year, I'm really not out too much money if things go south with the updates/company.
  • Lumia forewer :-)
  • ...also, forever!
  • proudly forever!
  • And this has to do with the article how?
  • I know...this isn't about Lumia at all. Let HTC have some love for once!
  • Thank you Daniel! Waiting is killing me...
  • Everyone...! :(
  • Awesome glad they clarified the issue, we have to wait a bit longer but at least Microsoft do t want to brick our phones (although this issue should be tackled earlier :( ) hope its not going to take to long a really want to have Cortana
  • So can the drama queens stop acting like it's the end of the world? This DP it's exactly to avoid issues later with official releases
  • Correct. Microsoft should revoke the DP license to anyone that whines about it on this site.
  • What official releases? A handful of Lumias have been given the cyan update and thats about it. As an Ativ S user, I am used to the idea that NO official release will be out for Samsung devices...
  • Until now they updated didn't they? We are talking about the DP not the official updates
  • Awesome!!! Good news
  • Love it , thank you Microsoft and HTC. 8x owner and proud to have a phone that meets my needs and still works grew in every way.
  • What about Lumia 1020 Cyan update? Microsoft is ridiculously slow.
  • No, they're really not. Although I understand that it might feel that way to you.
  • So you think that rolling the update for one model a week is fast?
  • Cyan isn't on MS, that's on your cell carrier.  And if they're anything like my carrier (Rogers, Canada) you're in for one hell of a wait! :)
  • Country Variant, you know?
  • Find yourself a 1020 topic and Be a crybaby.
  • Yeah, no need to continue spamming, probably wp 8.1 are just st the corner, they just need some time to get on the ground from the skyscrapers 300th floor! :P
  • Thanks Microsoft, hopefully the fix is not too complicated and will be available shortly :) and thanks for the update on the issue WPC
  • Ya please, work on a fix and remember to forget about cyan!!! After all cyan and developers preview conflict has affected very few number of users, surely it's less than htc users... Isn't it Microsoft?
  • Ikr :(
  • Lumia.. HTC uh who cares and for those who want to hate on my post... Go ahead. Just make better choices. Whatever you Say its ok I'm updated and happy not waiting. I'm living a Lumia life and loving it
  • Not everybody with a Lumia was so lucky.  I have 2.  Both failed on the 80188308 error.
  • Some of us didn't have choices. 8X was the only flagship WP on US T-Mobile when I got mine.
  • Why do I even look at the comments anymore...
  • I agree you shouldn't look or comment. Its best for everyone..
  • my friend updated his 8x with no worries
  • To the pre gdr 1 , probably..
  • SOOO...WHAT ABOUT SPRINT 8XT OWNERS???
  • Asked about this on sprint support forum...they told me to watch the newsroom page haha which is a joke, clearly a canned response. So they are clueless unfortunately. I did respond and ask who I could ask instead for an actual answer, and I'm waiting on the response.
  • We are in the same boat as 8X and 8S users. Technically 8XT is kind of a variant of the 8X, it's slightly different, yet the same. It's an 8X.
  • I mean, I suppose ... a variant to me would be the same device with a different network perhaps...not one with distinct hardware differences...2nd cousins perhaps?  (you know, the cooler one with more memory and better speakers...)
  • how lucky that I have 520 :D
  • Yeah, me too! Not so lucky though about late wp 8.1 arrival and AAA titles not supported.. :(
  • I have a 820 and my wife has a 1020, and we both have a 520 for backup. We both got updates on our backups (520's) but nothing for our daily phones. Guest what we are now both using our backups as our daily phone, while the 820 and 1020 both sit in the nightstand. Aint things strange in smartphone world.   Was really shocked to see how well the 520's handled the cyan/8.1 update. Almost no change from how smooth the phones were before the update. Really looking forward to when my 820 gets the update and I can move all the apps to the SD card (64GB SandiskUHS-I.). Also notice no difference in speed from a phone memory installed app and a SD card installed app on the 520's. All our phones have class 10 SD cards in them.
  • Hope they fix the lumia problem soon!!!!
  • If you could add forum pages that people can ask stuff on the end of each "major" article, it would be great! Forums as are now , cant be seen at a great extend
  • Dont worry everybody this and these issues that Microsoft is facing is normal .... microsoft is evolving so that it is ordibary to face problems
  • So tell me why my Sprint 8XT is not updated?????? (sarcastically asking) I am amazed how this WHOLE mention of the HTC debacle has not once mentioned the 8XT. Not from Microsoft, not from HTC, and I don't think WPCentral even mentions 8XT in all the updated stories. I don't mind all so much if there is a problem. Of course I want any update that comes my way, and moreso ON TIME. What I still can't wrap my head around is how everybody involved only NOW tells us HTC isn't getting the update. Did we really have to find out the hard way? A memo even just an hour before the update went live would have been nice.
  • I think 8x &xt aren't that much different.. In hardware specs right? So firmware for one will go to the other..
  • Its a blatant omission by WPCentral staff at this point...3 HTC stories not one mention...its deliberate.   8XT & 8X are different...we have an SD Card, 8X does not, we have Boomsound, 8X does not...better camera...CDMA 4G LTE on Sprint (only)...so yes, it should be mentioned.  I've notified the story authors on all 3 to have no corrections made or updates to their inaccurate stories...nothing.   As best, its an oversight...3x in 2 days...at worst, its deliberate.
  • So preview developer user can't get nokia cyan until bug in bitlocker have been fixed ?
  • Yepp.. Fact.,
  • Or until MS allows DP users who aren't using bitlocker to install it.  Which I suspect will happen first.
  • So what about Samsung Ativ S problems and the 80188308 error?
  • There is no issue on Ativ s
  • There is, it's random across the devices
  • I have also problems with my Ativ S
  • Just trying a hard reset to see if it will update that way, Tedious, but worth a shot..
  • So, I hard reset my Ativ S (it was overdue anyway) and tried the update again. It's gone through this time without any problems at all. I