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Microsoft's Joe Belfiore investigating Windows Phone 8.1 Update 1 update errors

If you're getting an error trying to update to Windows Phone 8.1 Update 1, fret not as Microsoft is looking into the matter, which could be an issue of low memory. Windows Phone head honcho Joe Belfiore stated in a series of tweets that the company is investigating the matter and is hoping to resolve any issues shortly.

Belfiore turned to Twitter to assure Windows Phone devotees trying to download the developer preview that retrying the update will not result in success as Microsoft believes that low storage memory may be the culprit of any errors. The company says that only a very small percentage of users are experiencing errors right now and Belfiore is encouraging users to pursue the update.

"Folks seeing error 8018830f on update- we're looking into it, thx for letting us know," Belfiore said in a tweet. "Its a very small %, so the rest of you keep going!"

"PS - if you hit the update error, it's unlikely that retrying will work. We think it's related to low system storage. Give us some time.."

Additionally, developer preview build will also get a new firmware once the firmware becomes available for the device:

DP build (including 8.1 update) will ALSO get new device firmware when it becomes available for your device.

Moreover, at this time, some devices may not be eligible for the latest developer preview update as they are missing OEM drivers before that can happen.

Are these remarks encouraging for you to update to the Windows Phone 8.1 Update 1 developer preview? Let us know your success with the update.

Source: Twitter 1, 2, 3

427 Comments
  • Weird, I updated a 520 that I have for my mother and it went smooth. Not issue so far.
  • My 520 with att cyan via the roll back updated smoothly too.
  • While trying to update my 521 today, the update downloaded fully, but as it tried to install an error came up saying the it failed to open something like that. But shortly I tried again and it went well. Idk if thats the same error everyone else is having.
  • Attempted updating my Lumia 920 with over 10GB of free space and I ran into the error. Backed up all my stuff onto my PC, ran Nokia Recovery Software, updated from 8.0-8.1 with developer preview and snagged the update no problem afterwards!
  • I have so far updated a 520, 920 and 1020. All three were on Dev Preview. Everything went smoothly on all three. Lumia 1020 had 5 GB free space and the 512MB Ram 520 had about 3.2 GB.
  • I updated my 620 with no problems, had 1.8 GB free. It did get really warm during the process, so I put it on top of my PC case to cool it :D
  • OK after a dozen tries with error 0.801etc on my old 920 I found the fix. Must hard reset and not restore your settings and apps, go to store download preview...again then tick box and phone will now update no prob then restore all your stuff. Hope this helps someone as nobody helped me after numerous requests. Onya wp users
  • Thanks for the tip. Will keep it in mind.
  • well, that did not help with my lumia 925. I must say that Joe does not know all! -must try nokia recovery toll now.....
  • After recovery tool and several updates it works....
  • I did the same : Nokia Recovery Software All updates installed now. BUT : I don't get Cyan anymore while I had it before, I am stuck with Black.
  • Using a 520 to update and hit an error twice. Plenty of storage internally, so guessing it's not necessarily the amount of storage that is the issue? Anyrate, will be cool when it works.
  • I got tat same issue twice wit my 520..i had 1gb internal storage free.. Frustrating..
  • I had to do a hard restart. After that the update loaded
  • try make it 1.8 GB Free, works for me. Lumia 520 WP 8.1 Preview Developers
  • Same here, No problem
  • Hi everyone, any help here. I have an International Version of the 1520 with the Developers Preview but it is showing up to date and I'm not getting the update. Sm any ideas???
  • Are you sure you're enrolled in the developers' preview program, you need to do that first to get the update
  • Thanks for the response. Yes, I have been using DP on my 1520 and 1020 from the beginning. So I have the DP Windows Phone 8.1, Lumia Black on an international version of the 1520 on ATT in the US. Whenever I seat h for the update, I get the response that my phone is up yo date.
  • maybe your phone region or language setting...?
  • IE have pinch zoom in zoom out issue, it's too laggy
  • Mine went on for 6 hours. I slept off and the battery drained completely at night. After I woke up, I charged it again and it resumed from migrating data. All fine now.
  • Oh! please tell me it was stuck in the moving gears screen without loading anything, because I have been seeing this screen for 5 hours now and I think I'm going crazy! should I turn it off and on again?
  • OMG! the bar just started loading, I nearly cried from happiness. It have been a nerve racking 8 hours.
  • HTC, get me there OEM driver for my HTC 8S!!!
  • 920 here and it failed. Deleted a load of videos and apps. Have 11gb free.. Failed again. I'm going to wait for fix. I'm fed up of trashing my phone everytime there is an update just to install it!!!
  • Yup, I agree.  I shouldn't have to wipe my phone every time there's an update.  It shouldn't be a battle everytime, I never had to do this with my android or iphone in the past.
  • I am using 520 in India.... While checking for update msg pops as"We are currently unable to check for update(801881e1)... I am on preview for developers 8.1.... Plz help
  • try again, yesterday, I've tried over 10 times, and it worked
  • Have you managed to sort it out if not message me & I tell you how I did it
  • This is what the unlucky ones like me see:   https://onedrive.live.com/redir?resid=B61956AF7EF5E2CA!33015&authkey=!AD...
  • Yes I'm seeing that, so frustrating
  • Me too.  And unless you want to wipe your phone, you're out of luck.
  • me too, just got my 520 updated
  • Updated my 1020 with 3.9GB free of space with no problems
  • Smooth process on my L920.
  • I can't get it and it is really upsetting.
  • Don't forget to enable preview for developer on your phone
  • Had the same issue, use Nokia recovery software if you really want it. Worked for me!
  • After updating to update 1sensors stop working again, please help..
  • I had this issue too. Well actually, now that I think about it, I still have it. Just haven't tried again after I did four times... C'mon Joe, lets get that fix! But thanks for acknowledging the issue so quickly!
  • I am using 520 in India.... While checking for update msg pops as"We are currently unable to check for update(801881e1)... I am on preview for developers 8.1.... Plz help...
  • Will they investigate HTC though is the question.
  • +8s
  • They said it was the drivers for the HTC.
  • Everyone is blaming everyone here. Microsoft is saying HTC needs to do something and vice versa....
  • HTC has said nothing lol nor will they
  • There wasn't an official statement of course, but some users reported that the support told them that MS is supposed to fix it.
  • Some in the first line of support more than often don't know the difference between their left elbow from the right knee cap :P Also some just spew out pre-written lines from an instruction manual >.> (especially true for email / text based support)
  • Definitely.
  • I guess HTC has abandoned WP long ago, no matter what ever they say. It's just marketing bla bla. They never even bothered to port their nice WP7 apps to WP8. So I already changed to a Lumia 925. Bye bye HTC.
  • lumia 625 not getting it yet =( 
  • Have you got the cyan on your Lumia 625. I'm running Lumia 625 with 8.1 & cyan but this GDR1 downloads but wont open strange.
  • I too first ran into a problem while installing the cyan update . When I retried, It installed and is showing cyan . Now I can't download the next update although it is showing me an option to download . HELP !!
  • Issues everwhere
  • Like tissues
  • Not encouraging me... Confusing me with the firmware talk.
  • Now, you no need to downgrade to get a firmware update
  • At least it's confirmed he's looking into it himself.
  • What about HTC users (htc 8s and 8x). Htc tech support says not updating to gdr 1 is microsoft's fault... While microsoft days htc drivers need update. Are they gonna leave us in the dark of no-gdr1:? :(
  • It's so stupid. I say let's make a petition to show them that there's quite few of us.
  • The gears are rolling since 3pm this afternoon and it's 1am now... i don't know what to do. restarting doesn't work. Hard reset with lock+low volume button either. I REALLY regret trrying to install this update. Lumia 620 on 8.1 DP.
  • Download the Nokia "in case $#it happens" software and reload your phone.
  • Had the same problem on my 820. Tried soft reset and hard reset. The only thing that worked was to take out the sd card then reinsert once update finished. Hope it helps
  • Same happened to me on L720, spinning gears for hours. As soon as I removed the SD card the update resumed and completed ok.
  • Just leaving a comment here and waiting for my phone to complete the download. I hope this really helps. If yes, then thank you very much good sir! For I have a Lumia 820 too and I think this solution may help other users.
  • Sorry, phone is bricked. Not sure why but you can download the Nokia recovery software to go back to 8.0 then update again to 8.1 update 1
  • It can't be low memory. I have 13 GB left !
  • https://onedrive.live.com/redir?resid=B61956AF7EF5E2CA!33015&authkey=!AD...   You get a screen like this also?
  • I do. UK L920 on black firmware. Have given up trying.
  • Exactly the same for me as well. This is lame. 920 on Black.
  • Same here with a Lumia 920 (SIM-free running o2 UK) with 8.1 Black on DP and update bombs with this same message.  I have 14GB space storage, a few apps running in background and still no success.  What irks is the complete confusion on what the process is and how it works - no wonder when there is an issue it's like headless chickens running around. MS needs to jump on this with a definitive statement of the entire process, the problem and imminent solution to avoid widepsread apathy towards what should be a great update.
  • I guess he means storage allocation for the o/s being reached / surpassed?. Not the free space available as I have 10gb free and still get the error. Edit: My 920 is running of build 12400.899 (which was halted after I updated).
  • Great that they are on top of it. Microsoft is going full throttle lately
  • What about HTC users (htc 8s and 8x). Htc tech support says not updating to gdr 1 is microsoft's fault... While microsoft says htc drivers need update. Are they gonna leave us in the dark of no-gdr1:? :(
  • i really don't know what to make of it, i have friend that have htc 8x, her's worked but she doesn't load up loads of stuff just basic stuff whilst another friend own failed but he loads lots on his phone, mine worked ,i have lumia 1020
  • HTC needs to update their drivers. Nothing else to do but to hope.
  • Clearly not storage related. I have more than 5gb free on my nokia Lumia 925. I think 925 has been the most common victim of this issue
  • Yes idd a lot of 925 users are reporting this issue.. And it's very unlikely that this is tied to memory! Some users have 13gb plus free, but still having issues... In any case Joe is looking into it so we have that :)
  • Maybe memory as in RAM?
  • Cant be. Ppl have been successful with 512mb ram as well
  • Seriouly? 13GB+ on a 16GB handset? The OS uses 2,2GB ...
  • Vodafone had 32GB devices so 13GB free nothing special.
  • So it has to be my lucky day than.. :P  
  • Yeah enjoy!
  • * then
  • Thank you Miti!
  • Same here 4 GB free
  • Would it help if 8.1 got released to all devices RIGHT NOW? Might help to get to it out of the way and focus on the update problems! +920
  • well...downgraded to WP8.0 and started from scratch worked, takes a while though.
  • I'm getting error 0x80188308. On my Lumia 920 country variant in Australia. Have over 1GB free and moved language back to Australia from USA from using Cortana to no use. Any help surely don't need more size than that?
  • My 920 is getting the same error. I have 10GB free so it's not a storage error.
  • Most likely the amount they have allocated to the Operating System needs to be increased.
  • Same, 10GB, SD card 24GB
  • I just wondered, do any of you have live lock screen beta installed?
  • Same, let's hope we get a fix soon!
  • Yep, same here - 920 with Telstra.
  • I got the same error on my 920 (Rogers Canada, WP8.1 PFD, no Cyan) many times today. Finally I did a hard reset -- not a revert back to stock WP8 -- and tried again. I was successful. No guarantees of course. YMMV.
  • Same here, but there's no way I'm doing a hard reset.
  • Yep... Same as i... No way... Lotsbof apps need to be reinstall & all my whatsapp data will be lost... Hope MS will fix this tmoro...
  • After success..r cyan update showing on your device#pdjcrawford??
  • No Cyan. Still Black.
  • I have the 920 CV Australia, I had little space on my phone and the update surprisingly went on no problem! I even have Cortana now, although my WPC and Bing Health & Fitness apps won't update!
  • Same error, 6GB free, Telstra variant on Lumia Black. Not comforting that Joe isn't talking about this error either, only the other error. Tried deleting the live lock screen beta as well, but that didn't help. Two devices with the same problem.
  • Ohh! Thats exactly my error. I am 3.4 Gb free. Lumia 920.
  • Me too
  • Same error on 920 Uk. Now 10GB free memory and reverted to keyboard, region and language for UK. Also updated all apps and cleared IE and temp files memory. Tried soft reset and same error.
  • Try a hard reset @Tom
  • Did a hard reset (Lumia 925) and it didn't help, so a hard reset may or may not help.
  • Will give it a couple of days and if not fixed maybe try the hard reset. Many on the forums trying different options and sometimes working. Sometimes not, sure MS will correct. Thanks for your comment.
  • Getting same error code. 920 from Canada. (Poor Nutta1 will likely be getting lots of emails today :) )
  • Same error. 5gb free. Try several times n still fail.
  • Error with 520 - loads of storage free, altho SD card apps don't seem to be fixable when it asks me to fix them after a reboot...odd
  • Just updated my dev. 920 into the update 1. No sign of cyan...! Still shows as Lumia black in extras info!!
  • That update isn't for cyan firmware just 8.1 update 1
  • Same here Paaji
  • mine still showing Amber
  • Lumia 925 and I have 15gb free. But I can't update, please fix it.
  • Did you mean 1.5 GB? I can't imagine 15gb on L925.
  • How to download using data connection? I dont have any wifi available around me...
  • Can't..
  • You can. Change your data limit in DataSense to unlimited.
  • Tried it, I can't.
  • Do you have the batery saver modus on?
  • Just a stupid ideat, but if it's doable (if wifi and data connection can work at the same time), try creating a wifi hotspot on the phone, connect you laptop to the created wifi network, enable wifi sharing in laptop and connect the phone to laptop's wifi :D If such workaround works/is doable, then the phone think's it's has the wifi connection, which is acutally it's own 3g/4g. 
  • Wifi hotspot disables wifi.
  • Might be able to connect the laptop to your phones hotspot then share through bluetooth though - if the laptop allows it. I highly doubt that the phone would allow you to share via wifi and piggyback via bluetooth at the same time though.
  • Internet sharing/wifi hotspot from another device is also an option. I always update my phone like this.
  • That's exactly what my cousing and I did since the update to her 1320 kept getting interrupted by a spotty internet conncection. After several failed attempts, I decided to share my LTE data connection with her 1320 and the download went forward without a hitch.
  • There have been a couple of problems with the developer preview lately. Lets hope that Microsoft sort that out and maybe things can go smoothly the first time next time.
  • Oh I'm using Lumia 920. Still have more than 18Gb memory
  • Investigate Hong Kong lumia 1520 no cyan update as yet
  • 24x7 work on your issue. Please hold. The world has stopped. Working on it.   (no)
  • Too bad for you because Cyan is already available for the 1520 in Taiwan, Thailand, Singapore, Philippines, Malaysia, Indonesia, India, and China.
  • Plenty of battery, good amount of storage space and a solid internet connection.
  • Holding off on this update for a while, at least until they do something about IE 11 acting like an android browser. I don't need to see their stupid ads, popups, and malware in my WP browser!
  • Oh for the love of God, nothing like that will happen if IE spoofs Chrome or Safari's user-agent string. How anyone could take something as awesome mobile IE finally working good, and spin it into a negative, I'll never understand. You're not the first forum member here to make me face palm though, so no worries.
  • Help my Bluetooth isn't working at all. It keeps saying not connected all the time
  • I managed to get the update when I had that error I had to wipe the phone (did a backup first) put dev preview on it and ran update it just hit 100% gonna wipe it again but this time restore data from backup
  • Digitizer touch issue is fixed on my L1520! Finally!!
  • Well that makes one of us, ha.
  • As soon as I uninstalled Spotify I had about 8GB of space and that was enough to get it going. The reinstalled the app and downloaded my music again.
  • A solution by a WPCentral member. I tried it, worked. http://forums.wpcentral.com/update-1-windows-phone-8-1-gdr1/301020-11.htm#post2687038
  • All is good on my 820
  • A little confuse this firmware thing.
  • Hello T-MO??? UPDATE?? NO
  • This update has nothing to do with any carrier.
  • Lumia 920 in canada reports this error (0x80188308) so I cannot update
  • Me too!
  • Same.
  • Strange. I'm not even getting the error. My 1020 running 8.1 Dev Preview (Rogers) indicates the phone is up to date. My recently unlocked AT&T Lumia 520 also running 8.1 Dev Preview (Rogers) however updated without issue.
  • Me too
  • lumia 925 with 1.8gb free, and getting the 8018830f error. impossible to update :(
  • I didn't have issues downloading or installing it. Everything seems fine, though the marketplace tile isn't live as they described it to be. But that doesn't really bother me.
    ...
    I hope you all will be able to update soon. Good luck everyone.
  • Unpin the store tile from start and open the store from the app list, close it, and repin it. Worked for me.
  • Tried this and still no live tile
  • Go to settings in the store an turn off and on the tile switch at the bottom and make sure the tile isn't small
  • And this is what pisses me off! Wtf would you release a gdr for an update that hasn't been fully released yet! Well I guess Microsoft is taking lessons from E.A.!
  • Lol... I dub E.A., Eat A$$.
  • I don't think is a memory issue, my cellphone has plenty of memory
  • Does this mean we no longer have to downgrade when Cyan comes out?  
    DP build (including 8.1 update) will ALSO get new device firmware when it becomes available for your device.
  • You think cyan update for the 1020 will come this week?
  • I'm kinda nervous about all this DP preview stuff.
  • I'm losing faith in WP
  • Why? Only people on the dev preview update and 8.1 Lumia devices can update. We are enthusiasts...no one else even knows about GDR1.
  • No update found on my 1320 on cricket wireless
  • Nevermind. The marketplace live tile issue was addressed in a previous article. It's fine now. Lol
  • Still waiting for the update.
  • So, its not my network problem...
  • Tons of app restoring issues but just hard reset and re download the affected app and bam! Hopefully were good!
  • My 925 updated fine, but says resuming for roughly 5 seconds before the lock screen comes up when "waking up" the phone now
  • My Lumia 920 exactly does the same thing, I uninstall the lock app but it still has the issue !!
  • Hmm no mention of other error code?
    CANT UPDATE PHONE
    It's probably a temporary problem. To try again vo to Settings > Phone update. (0x80188308)
    Canada Lumia 920/Black Developers Preview 8.1
  • Beyond a joke. And you are not alone. This is effecting 1000's.
  • Yeah its frustrating, this error seems to be being ignored. Bloody annoying when you have two different issues, but only one gets mentioned
  • That is exactly what is happening to me. Same code. Lumia 920. Preview for developers.
  • I am in the same boat. :/
  • I upgraded without any issues. I have an AT&T 1520 with cyan firmware. Works great.
  • Same here
  • still unable to update my 822
  • Same. I was hoping to blame Verizon...
  • Same with my 822.  Keep getting the 0x80188308 error.
  • After updating, my camera no longer works on my AT&T Lumia 1020. I went back to the retail version from the Nokia Recovery Tool and it worked but after updating back to 8.1 (prior to today's update) the camera failed again. I've tried the "Reset Camera" button, removing and reinstalling the Nokia Camera app, changing the default app, and rebuilding the phone without doing a restore from backup. Nothing has worked so far.
  • This afternoon, I updated my 925 and then my 810 with no problems. Played around with a couple of games that I pinned to my 925's start screen to test out the folder creation, but I think I prefer the regular tiles.
  • Lumia 925, getting the error!
  • I can't have an update error if I don't have the ability to download the update!!! +Icon
  • Do you have developer Preview?
  • I hope they let us download the update through mobile data. Not everyone has Wi-Fi.
  • Couldn't agree more. I couldn't update right now as I didn't have Wi-Fi
  • have error message 80190193 on my Lumia 1520 in Australia... any ideas?
  • Cyan!!!!!???? if I update will I still be able to get Cyan in the future when they release a patch??
  • Yes if you go to 8.1.1 you should get cyan after Microsoft fix the bitlocker bug which should be soon
  • Thank you!! :)
  • This sucks. I've had WP's for years. I had the HTC HD7 and never got the update to 7.8. I have a feeling this will b the same thing. I hate that there always seem to annoyances. My wife always tells me to switch to Android, but I don't want to but it does get frustrating.
  • There will be, keep in mind that actually almost no one here have 8.1 update that Is not DP. Which is only a DP. The firmware is still needed. And it's been only for 2 months from the relase of DP. How that works on Android? 2,4,6 months, almost a year to get the firmware? Unless you own a Nexus like me or a brand new High End phone. However HTC says that they will officially support 8.1 In addition to that it's all up to your carrier
  • Verizon HTC 8x updated no problems
  • Is this firmware they mentioned cyan or something else?
  • My lumia 1020, update without error.
    My lumia 920, tried 4 times still error
  • +920 updating with bad errors at the end. 1020 OK  
  • Works well for me except for the Store is not doing its live tile thingy. =)
  • I like how Microsoft actually interacts with us users, Tweets, Uservoices.. They are awesome. Keep that in mind.
  • Lumia 920, no problems at all. Had all the previous developer preview updates, this update went smooth. Live folders are Waaaaaay better than Nokia's folders
  • i used to have error "7008000d downloaded the update but could not be installed" on my 520, i'm currently trying to retry after a recovery with the nokia soft; i will update my comment if it works...
  • Any news? Got the same error. Thanks.
  • Yup it work with a Nokia Recover Tool recovery ... But you Will have to reinstal all your app and most important all the previous update since 8.0 ...
  • My Lumia 925 Cyan running preview fr developers failed to install The same error 8018830f. Installatipn aborted at 13%. MS pls xpedite FIX. Cant wait fr IE11 on the top performance as being rumored lately. Hope to see it's on par wt iOS & Android Chrome browser. Most https pages IE11 WP8.1 Cyan failed to open. Pop up being blocked.
  • I got this error earlier when the update went live. I reset my phone, same thing. THEN I took it off wifi and it started downloading the update lol. The I quickly switched it back to wifi so it didn't kill my data
  • I just noticed that after update buttons are are always on, even in battery saving mode. It's a big downside. It hurts my eyes at night.
  • Big fail on MS part. Hope the fix comes sooner then later
    Nokia Lumia 822 DP 8.1 BLACK
  • Friends I have 1 question pls reply I have update Nokia Lumia 520 in India update 1 success in dp version. But cyan is not coming its work on older version black.
  • For cyan as of now you would have to downgrade to wp 8..
  • I use Lumia 920 after update my phone continuesily hanging. Plz resolv the issue.
  • had this problem with my 822
  • This is the best update ever
  • No best one was 8.1
  • 929 update went smooth just a little time
  • lol after 4 hours finally haha my update went like this, download it, then when it reach 98% it just roll back to 2% hahaha,
  • Go Joe!
  • 1. My l2tp VPN connection isn't working for me, it always say that I haven't got any wireless or Wi-Fi signal. 2. My store tile isn't a live tile.
  • same problem with my 822 error giving it a second try.
    Update: Gave it second try no go again? This is getting old.
  • Yep. Almost given up with this joke of an OS
  • Cant wait to have my L925 contract to expire. I'll def jump ship back to Android..maybe for a G3 or something similar
  • " Additionally, developer preview build will also get a new firmware once the firmware becomes available for the device:
    DP build (including 8.1 update) will ALSO get new device firmware when it becomes available for your device.
    "   Does this mean we can update to Lumia Cyan once it is released for our device/region? Have they removed the restriction from the DP that was earlier placed due to BitLocker issue? Or is Joe talking about some new firmware? 
  • I also would like to share what I encounter on my l1320...got stuck on spining gear.removing the sd card got it going..
  • no issues with DP GDR1 update for my Lumia Icon from Verizon other than a random reboot when I set  it on my wireless charger.  rebooted twice in succession.  other than that?  amazing features!  love the live folder addition!
  • No go with my 822. Tried twice before I saw this. Guess I'll be waiting.
  • Well its certainly been a week of cluster|#$%^# regarding WP8 updates from MS
  • A week? How many different os versions do we have across win phone right now?
  • The music app isn't working for me.
  • Updated 521 successfully without any problems. I'm really enjoying this update... I feel like a giddy school girl!
  • The hockey poky & shooting in the dark, only exposes you. Joe's is likely wrong! Hong Kong CV l625 can't install, Australia. BitJocker needs to be resolved and released.
  • I got it after the second try.
  • Updated my 720 and my wife's 520 without any problem...
  • It was good but with cyan (drivers) firmware....complete options cannot be working smoothly.......cant you wait till cyan reaches fully....
  • Funny, I have the live folders after the update, but it still says Lumia Black. Is that right?
  • That's normal. Cyan is a firmware update from Nokia.
  • Updated my 920 with no issues to 8.1 update 1. No Cyan afaik yet.
  • Error 80072ee2 on my Lumia 1520. 15GB of free space.
  • Same here tried hundreds of time but still showing same error of 80072ee2 in my Lumia 520
  • same here, with my Lumia 520 WP 8.1 Preview Developer, i think that was space of your phone memory. i was unable to update my lumia, in this case i've 350 MB space on my phone, move some app to SD, now with 1.8 GB Space, no error. now my update run for 50 % n still downloading. post from Indonesia
  • Different error code. 8018830f error is for low system storage.
  • 3GB of internal storage is now low memory?
  • I'm not sure. My system storage is using more than 4GB. So, I guess 3GB is low.
  • At last.. Thanks
  • Updated my 1520 successfully Failed to update my 820
  • Mine failed for the first time after download completed with 1GB of space. Again tried with 2GB space and it worked. :-)
  • Hello...
  • I have to remove the SD card for the update
  • I want a Joe Belfiore bobble head!
  • Me too ! :D
  • why can't i update???!!
    oh, mine's a wp 7.8 that's why.
    haha! not funny :'(
    #sadness #cantRelate
  • +1520.
  • I disabled wifi, checked for updates, reinstated wifi, downloaded, good to go after seeing the error initially.
  • Same issue here, error installing on my L925- from Philippines.
  • I updated this morning.  I am having serious battery drain problems and the phone getting very hot.  Anybody else getting this after the update.  For some reason the News has moved to the top of my battery usage.  I use the News some but not that much.  I have turned off the background for the News to see if it helps.
  • My Lumia 520 is updated and working! Any issue detected. n_n
  • Someday my phone will have cyan and windows phone 8.1. I just wonder if it will be before I get an Iphone 6. LOL
  • I hear you. I hate Apple, but starting to hate windows worse.
  • I even consider the iPhon 5s. I hate when Microsoft and HTC stay playing the it's the other guy problem.
  • So this is not my lucky day update error
  • Who did get in trouble like me? After I upgraded to WP8.1 UPDATE 1, I checked " storage sense" in " setting" and I saw that "temporary files" always equals 0 and " other files" increases daily. As u know we can delete files in " other files" so I lost much memory. Help me!!!!
  • I m getting this error while trying to update my lumia 720 - "8018830f". More than 3 GB of space is available in physical memory.
  • Same
  • Where is the live tile for xbox music????
  • Lumia 520 no problem updating no error.. but there's a message pop up when finish upgrading when you have a "live lock screen beta" I click "buy" on that pop up message..
  • Have any Nokia Lumia 822 users been able to get update??? Pls help!
  • No love on the 822 yet. Considering restoring with Nokia software recovery tool in a few days
  • Not getting second update. MS plz fix iwant to use live folders. It's HTC 8s
  • Install the update 1 on my Nokia Lumia 1520 with cyan. However didn't notice any significant differences
  • You will do, keyboard lockups, battery drain, hot when charging.
  • Can we update cyan to update 1? What hpn when official update 1 will come we need to roll back to cyan.. Same thing hpn when updating from wp 8.1 to cyan..?
  • The problem is occurring during the installation...
  • What kind of prob..
  • R8 and it is upsetting cause i tried 12 times too install it and no success yet !!
  • I've given up. Microsoft need to seriously sort this shit out. It is beyond a joke, makes me hate WP more and more with each update.
  • I just updated my lumia 520 developers preview to update 1. But my store is not loading. It says, error in connection. -_-
    Bugs exist now.
    And also the i.e 11 is not quite good now. Some pages does not load pictures. (no problem with my internet).
  • Maybe i will rollback and manually update it again for cyan ? Will it be possible to fix the bugs ?
  • Well I had to free up some space and reset my phone,been playing with this update all day.I love love it
  • 928 works great.
  • I had tried few suggestions from other user such as changed the region to UK and language to English UK and restart, but it did not work for me.
    I'm not sure whether Microsoft have resolve the issue now, but I just done a simple changes and the updates go through without any error. It is just similar to the previos changes, I added a Chinese Language and MOVE it up to the TOP and then select China as the Region and the Language choose Chinese(Simplified, China), then restart, the update just run itself after restarted. Perhaps "move up" the language make the different.
  • Guys, any one using data connection to download? I don't have Wi-Fi.. It says use Wi-Fi to download..how to change that? Help meeee
  • Well, I think the only alternative available here is to create a hotspot on another device and then connect to it using WiFi.
  • Cricket Lumia 630 updated but no store live tile or music app
  • Most important thing are missing in updates No app lock , no massage lock, no photo lock, security is not good Bluetooth file where shows??? Some shows and some not, why don't provide a Bluetooth folder, In WiFi setting we can't use static IP address, no use of WiFi for some users When a list comes after too much scroll we we selection, why the a b c d no showing there??? Try to update WiFi static IP first and fix the problems
  • Went smooth on lumia 720.
  • Got the error 7 times on my lumia 925. When i retry the update starts from 0% again
  • Ok guys, seems like the problem is for those users who already installed the 8.10.12400.899 couple of weeks ago (the small update after official 8.1 or last developer preview for 8.1). I install it too on my Lumia930 which is already bounded with 8.1 and cyan. therefore I couldn't get the new update as in this new update 8.10.12400.899 and 8.10.14147.180 (Update 1) are bundled together, so after you download it, it cant open it. The current solution which I did and it perfectly works is to back to an older version before 8.10.12400.899.
    what I did just to get Nokia Recovery tool and back to 8.10.12397.895 which is a version below 12400 and been already on my lumia 930. after that I just install the developer preview and then install the latest one which is a compiled OS update 8.10.12400.899 + 8.10.14147.180 (Update 1).
  • I got 8.1 developer preview running on my 520 , got the update in one shot
  • Updated fine having issues with cortana getting to work in Canada. May reset my device.
  • I know a lot of people facing the issue are using a Samsung ATIV S (including myself) and I remember not getting one of the recent updates. I believe it was the pre-Cyan update, but I might be wrong. Perhaps that has something to do with our little issue...
  • #error :WiFi not connecting automatically....so far discovered
  • Worked fine for my 920 took about an hour
  • Works and installed great on my two icons.
  • Another firmware update ??? O.O
  • Updated my Lumia 520 with jst 2.5 gb internal storage to gdr 1, though my phone didn't lags aftr dat, I lost some score in my games and also had to reinstall WhatsApp.
  • Not me! Well, I have a SD card so that's why.
  • 810: Manually triggered an update check on DP WP 8.1, and it found and started the update.. had about 700mb free, and another 700mb free on the SD card.  After about 45minutes and a reboot I was presented with a screen that said that the upgrade was complete.  I did notice the Live Lock screen beta complained/errored  when unlocking... I resolved it by opening the live lock app and choosing a theme again.  I then did a 'soft reset' for good measure and after reboot I had the infamous error 0x80070098 greeting me. I opened the Phone Update and it said the update did not complete... however, I performed another 'check for update' and afterwhich it said everything was up to date, all is well.  And that appears to be the case, all the 8.1 update 1 features appear to be available. Success!!! Hope it helps! ps.  "Why oh why do you continue to be such a great phone 810!!!"
  • Updated my Lumia 520 with no problems
  •   I am using nokia lumia 925 and tried many times as doing hard reset , restart and uninstalling few apps . But still showing same error "8018830f" so please tell me what to do now . Having 8 gb memory available .
  • Same
  • No offical word on 0x80188308?
  • None yet. I guess they still have no clue on this one and there's quite a few of us stuck with it.
  • Same error on my 1520 with cyan.
    Edit. A soft reset gave me the update :)
  • Poor battery performance foe al least 520
  • 620 India .... Still no update ...
  • M using Lumia 520 ND I hv the same problem
  • Only problem I'm having is the interest section in cortana. Windows knows this problem and are looking into it. Give it a week and they should be done fixing. Also, there are 2 updates. The second one is language support for other languages. (I don't work for Microsoft)
  • Can't install apps with 20mb and above over cellular network after the update 1. It requires Wi-Fi for such update.
  • Too fast
  • I get the 8018830f error on my 2 Lumia 925 phones. They have both 10 GB or more of free memory.  
  • Same here.. Lumia 925 error
  • Second titsup that been made on preview. Keep it, not worth the worry. Useless
  • Display app keep on crashing while opening it
  • I have 9 gb ...but still error :(
  • Updated 1320 successfully but firmware remains same black any one can guide on this
  • My Lumia 820 successfully updated but wat about firmware...???,also my battery have been improved
  • I already installed on my 720 and all work fine, no problem at all
  • Random, but anyone notice the bing translator camera function no longer works after gdr1 update? I have a nokia 1520. Please pm me if anyone knows a solution. Can't find one anywhere else.
  • do any update with MS always are serious
  • I guess I am the only one with Lumia 925 Cyan who had no problem. And I had less than 3gb free
  • Hi mate! Did you updated to Cyan regulary when Nokia pushed it or you had to downgrade to 8.0 and then upgrade?
  • I am experiencing store connection error on my Lumia 1020 DP even if I am connected over wifi. Other apps that needs internet connection are ok.
  • I m getting this error while trying to update L925 - "8018830f". More than 10 GB free. WTF is happening? Can't understand how MSOFT rolls up an update with all so many issues. This upsetting move has been ongoing with all of their input lately. Live lockscreen Music app and now even with firmware updates.   Are they all drunk over there?!?
  • Sadly, I have to agree with you. I liked more when they pushed updates less often, with quality in mind. But, I guess they'll learn. :)
  • Downloaded on 720. No issues. SWEET update. Mostly due to the folders which are implemented REALLY well. Other tweaks and features will become apparent soon too I guess.
  • I think he should also check where is the Adobe Flash Player :( I think Microsoft not having a solution here is a big minus for me comparing the WP platform to iPhone and Android.
  • Yeah :/
  • No I got it twice the third time it worked.... thats on a int 1520 so not the memory
  • Oh well, having tried & tried & tried still no joy. But then, the article does say no point as it wont work. Good job I'm the patient sort. I'm sure we will get there in the end and hopefully the wait will be rewarding.
  • Ow god.. We have to WAIT for HTC to release drivers... I think it is time for the Lumia 850..
  • Interesting statement. If it is a low memory issue that's odd. You would think msft would make them a priority - you know, because low men devices are the ones that actually sell and make up the majority of the installed user base? Otherwise stop limiting yourselves and raise the minimum ram to 1gb so rubbish like this doesn't happen, all apps can be supported. This two tiering is nonsensical - especially when the lower tier accounts for the majority.
  • Low memory? Haha got 4GB free. I also deleted the temp data. Still getting the error. I guess that's a wrong guess Microsoft ;-)
  • Lumia 820==> very very smooth. ...
  • I am using 520 in India.... While checking for update msg pops as"We are currently unable to check for update(801881e1)... I am on preview for developers 8.1.... Plz help
  • I think memory isn't problem I have 3GB on my. Nokia Lumia and still can't install update
  • Same error on my 820 with 4gb of free space on internal hd and 30gb of free space of external memory.
  • Same with 925 error show( 8018830f) pls fix it
  • I am facing the same error as described by Joe on my Lumia 625
    The update downloads but then it says unable to open file I got 3.4gb free space on my Lumia
  • Although I did not face any error and the update got installed successfully. Cortana Alpha is working fine. Quiet Hours is on. But it is the errors after the update. First of all Whats app had to be uninstalled and reinstalled to get it working. But each time it is opened it gives a prompt that the software is not compatible with the version of the OS. Secondly Nokia Music is not responding at all, My Talking Tom does not run anymore. Subway Surfer has become jittery. Nokia Camera does not launch. I had to change it to Nokia Camera Beta to get it working. How to get rid of all these issues. Please help! I am facing all these on my Lumia 920
  • ohh..my... I'm actually happy now that my phone gives errors for this update. If so many apps stops working after the update, I'd better wait until they fix the issue(s). 
  • Not updating until I'm sure I won't lose Google as a search provider. If they remove it, I'm not updating at all.
  • Would they do that? Would be crazy!!!!
  • Default search provider can still be set to Google in IE advanced settings after the update. I have it on my 1020.
  • Is there any difference between 80188308 and 80188308f? I'm getting 80188308 pretty much straight after the cogs appear. Tried x times (not been counting), even at 5:30 this morning (in case it was server load). Also tried changing language to Austrailian, that didn't make a difference. Probably most annoying thing is that the update has to re-download and re-prepare each time. It is frustrating that it's not working immediately, but c'mon, its a preview. You wouldn't expect a prototype car to work 100%
  • Microsoft= Errors
  • True!
  • Im very smart to not to jump on update quickly.I wait for the reviews and then i update.All the update provided by MS are buggyyyy..
  • Update downloaded, but couldn't be opened (8007000d), any help on this?
  • Lumia 1020, updated to current dev preview 8.1 with (update1) Loving UK cortana and the live folders such a neat feature and works a treat!
  • 9Gb free storage... Why all 925, 625 with Cyan receive this error! Cause low memory storage? Come on Joe...
  • I did update my 1520 and no problems heere
  • When release cyan update for Lumia 1520.1 Poland?
  • Store live tile doesn't work on my Lumia 920
  • The 'update' to GDR1 went well on my L620 CV, 8.1 Black. No problems or error messages which was good. Sadly as with every recent 'update' the gain of some new features is at the the loss many previous useful ones. WP has downgraded from 7-8 with every 'update' and the removal of the main reason for WP - Hubs - seems very wrong. App based phone are well established and so no point in WP trying to be the same. Uservoice is full of sensible suggestions and comments about all this that Microsoft continue to ignore at their peril.
  • The error is apparent on Ativ S. First tried with 2Gb free, then made room for 4Gb. Restarts after a couple of seconds with no update installed.
  • Hey I have Nokia Lumia 525 and the I scroll down the screen it takes a little bit time to show the tiles is that because it is preview or something else
  • 925, Turkey, Problem downloading this update! I hope solution will come as early as possible.
  • I have updated both my 525 which does not have cyan and my 925 which does have cyan and both are running very well. I love the active folders and now my start screen is just as I needed it.
  • I updated to GDR1 and now the MAP freezes!!
  • 1020 updated no problem, 920 gets the error.
  • Tried 3 times with 6gb free storage but get the same error again and again. MS please solve sa soon sa possible .
  • This is such a nightmare...... do they not test anything ever??
  • Updated 820 without any issue.
  • For only app folders, Bluetooth and Cortana. I think I'll wait a bit for a fix.
  • Getting error 8007000d on my 928 when trying to install.
  • Mine can't even check for update... Always gives error saying we are unable to check for update. Internet is working fine still it can't check for update... Weird....i don't know what to do... Any suggestions guys
  • I have been with WP since they relauched windows mobile into windows phone with the samsung omnia 7 which was a superb phone. WinPho 7 and 7.5/.6 were great.  Upgraded to WP8 with the HTC 8X and despite the actual phone being good my experience with WP has degraded.  No support from HTC whatsoever, multiple issues with the Dev Preview and now no GDR1 thanks to a missing firmware which HTC will never address.  WP has taken 4 years to get to where it is and I can honestly say that it is too long and still not where it should be by now.   Not only am I going back to droid at the end of my contract but I will never buy another HTC product.
  • This sounds like the opposite of the 8.1 upgrade. Troubles all over the place, and not as big of an update.
  • Update installed OK on my Lumia 925, but I still have around 20Gb of storage anyway.
    Hassle to get Cortana to run, as ii took too long to work out she needed English (UK) speech language to be downloaded. Not obvious.
  • I dont understand Microsoft and their piecemeal update system,Nokia Lumia 1520 HK variant never got wp8.1 many other phones supposedly to get wp8.1 never got it either yet they want to push update 1 for a firmware update everyone doesn't have yet. This is why ppl leave windows phone communities.
  • I'm useing developer preview. Update 1 shown on my phone...but cant be download.... Lumia 520
  • They shouldn't have to let ppl use the DP if they claim to roll out WP8.1 to all country variant NL 1520's. But no that doesn't make sense...lets update an firmware update everyone doesn't have yet
  • The update was slow, no errors.
    But when it's done, my phone turned into a donkey.. Slow one actually with lots of errors and closing programs!
    Today it fucked up when I was at the embassy, turned off suddenly
  • My L925 got update and downloaded but get error couldn't be opened (8018830f). What happen? Please help.
  • If you are using cortana by changing the region to usa then you will not be able to update.. The error will be occurred. That's my findings during my update process. By the way I am from India.
  • Using Lumia 920 in India. I updated my phone from preview for developers to the new update I received today. I'm unable to open mix radio and WhatsApp. Please help.
  • I was reminded of this information from a WPC blog dated Aug 1. I pasted it below. Pretty reassuring statement that the GDR-1 would be available to "all" non-Lumia phones, huh? Yep, we HTC users were given the shaft. Microsoft and or HTC (and maybe the carriers) had to know this wasn't true. http://www.wpcentral.com/should-you-get-preview-windows-phone-81-update-1 Scenario 3: Non-Lumia phones and 8.1 Update As of now, Samsung, HTC, Huawei, and other have not started their 8.1 rollout. As such, it is unknown if they too have the BitLocker problem. Regardless, now that Microsoft is aware of it you can bet the switch will not be thrown unless they know it is safe, so do not worry about it. Since there is no ETA on those updates from Samsung, HTC and others, if you want Windows Phone 8.1 Update 1 next week, just enroll on the Preview for Developers program, take the update and be happy. Bottom Line: If you are on 8.0 or 8.1 Preview, grab Update 1 if you want it next week. Your manufacturer or carrier can still push out the necessary firmware when they are ready. You cannot miss an update.
  • I have 80188308 error!
  • Same
  • Same here as well
  • I updated and my phone jump off through window and ran away...What to do
  • Track my phone of course :D
  • is 2GB enough for update?  
  • Error with 1020. I've got 21GB free!
  • I own a Lumia 925 currently on Lumia Cyan & developer preview, but I am not able install the update 1 although it's downloading. It shows a 8018830f error. I am having this issue since the update released, & still there is no fix for it yet...!
  • Same bro.. :/ I guess we all have to wait until MS solve this..
  • I have tried to install wp 8.1 upd. 1 on my new lumia 930 but keep getting the same error with the instalationen is downloaded but cannot be unpacked. I do not believe that it has something to do with memory when exactly this phone is similar to the 1520 on many points. but sad in all ways that Microsoft once again begins to think about cuts, when they cannot do that work first time softwarre
  • I wonder what a monumental mess would this be, had there been like 10 manufacturers supporting wp 8. This way, they can't even handle some of the lumias + of course all HTCs lacking the gdr1. Geez
  • This chat is full of complaints....waiting for a solution
  • Damn it MS, I'm tired of having one issue after another after another. Maybe they've just had some bad luck over the last few months, but it is seriously frustrating reading an article about how MS products have a new problem almost every week.
  • Reading all comments above it seems obvious that the common victims are the Lumia 920 & 925... I confirm my 920 is experiencing the same issue.
  • Yap, 925 same problem!
  • I've seen a lot of 820s - 822s in the same boat
  • Doesn't work after hard reset
  • People if yours fails to update revert back to 8.0 then install dev again my 920 that I said failed to update recently has now updated if anyone is looking for a fix this works !
  • It is not because lack of memory.
  • 920 with 3.5gb. Tried 3 times now....seems to be mostly 920s
  • If I may ask, how big is the WP8.1 DP GRD1?
  • i am using lumia 1020 and i have the latest update and now i have issue with the lockscreen........everytime i try unlocking the screen goes black and shows ''resuming..........'' and then i see locksreen after approximately 5 seconds..............any solution??  
  • Activate the kids corner n then disable it, the lock screen error ll disappear
  • i got an error on my Lumia 820 i am curently on developer preview..i saw an update lastnight and i tried updating after the phone restarted, to install the update, it came back on showing (0x80188308) can't Update Phone...Please help
  • i have the same error, i have 11 gigs of free space..how much should an update really need Can't update phone It's a probably a temporary problem. To try again, go to Settings > Phone Update. (0x80188308)
  • Lumia 625 India, the update downloads well but while installing it says error, cannot open somthing something... I downloaded it 10 times yet same issue I have more then 8 gb on SD card and 4 on phone... It's frustrating
  • 150mb approxx
  • I have a Lumia 625 I got DP 8.1 first and then updated to cyan and then went I wanted to update to 8.1 update 1 it shows error opening the update!what to do?I am in a fix.
  • I updated my Lumia 720 to windows 8.1 (and then to 8.1 update 1) ,but now my camera is not working .. :(    
  • Any updates regarding this? Any1 #8018830f error -L925
  • Had the error for longer than 24h, tried several times. But about 10 minutes ago the "preparing installation" did not abort! Currently installing :) So perhaps they changed something, try again!
  • I think they just fixed the issue. 925 running DP with cyan and now 8.1 update 1
  • I got error and still can't update to WP 8.1 update 1. Try several times and still fail to update. Lumia 920
  • (indian) my mobile is nokia lumia 925 My mobile does not update error is (80188306) plz help me
  • This has been fixed as has been reported in the MSFT forum thread pertaining to the error. :)
  • Finally today on WP8.1 Cyan GDR1 DP Lumia 925. No more error 8018830f. Wandering y IE11 unable to bypass websites wt SSL error or certificate expired....? My android chrome browser is capable to open website wt ssl error
  • After many times getting error 8018830f, finally getting gdr1 dp installed in Lumia 625H (indonesian country variant) this morning :)
  • I have WP8.1 installed as well as the Update1 Dev.Prev. My phone still has the Black-firmware. How can I get the Cyan-firmware now ?
  • Seems tha issue has been resolved. Today the update finished successfully on my Lumia 925 with Cyan.
  • Still getting error ending in 308 :(
  • Have this problem on Lumia 920 with Developer Preview. 21 GB free space on the phone.  
  • <3
  • Yup my 920 keep getting same error.
  • So no fix for the 80188306 error or has it been forgotten about?
  • Looks like its been forgotten. I'm having the same issue on my 920. Its getting really annoying since my phone keeps telling me I have updates everyday and everytime it fails.
  • 1. Viber not working on windows phone (it works perfect on Android and ioS) 2. VOIP calls not working properly there is echo on other side and no option to change operator code for itel (it works perfect on Android, blackberry and ioS and so many viop apps available, on windows only two itel and mosip which are not working properly) 3. no calling option on BBM on windows phone
  • 1. Viber not working on windows phone (it works perfect on Android and ioS)  2. VOIP calls not working properly there is echo on other side and no option to change operator code for itel (it works perfect on Android, blackberry and ioS and so many viop apps available, on windows only two itel and mosip which are not working properly)  3. no calling option on BBM on windows phone
  • Please find a solve for black screen on lumia 925!
  • I HAVE LUMIA 525 I  HAD UPDATED IT TO CYAN BY NOKIA SOFTWARE RECOVERY TOOL AS I WAS A PFD USER SO NOW I GOT THIS NEW UPDATE BY WHEN I DOWNLOAD IT IIN A STRONG WIFI IT REMAINS 0 PRECENT ALTHOUGH REST APPS DOWNLOAD TAKES PLACE KINDLY HELP ME ITS A HUMBLE REQUEST TO WPC I STAY IN INDIA
  • I want a solution to the error code 8007000d which I am getting while downloading GDR update 1.