What you need to know
- Snack giant Mondelēz International will move to a digital communications platform based on Microsoft Teams.
- Mondelēz International owns Cadbury, Chips Ahoy!, Oreo, and several other popular food brands.
- Orange Business Services will manage the communications platform, which will serve 80,000 employees around the world.
The service will be used across 80 countries. Mondelēz International expects the move to reduce costs related to communications and to simplify IT management.
"The entire physical footprint and home-based employees of Mondelēz International's worldwide operations will be fully connected via a new virtual workspace," said Senior Director, Global Digital Workplace Services at Mondelēz International Jyotin Shah. "We will be able to easily share digital resources, communicate with one another, inspire creativity and collaborate across all our brands, from Oreo to Chips Ahoy!. Even as the industry faces global supply chain challenges, Mondelēz International is staying one step ahead."
In addition to providing voice and video solutions, Orange's global network will be used by Mondelēz International for analytics, automation, and AI capabilities.
The platform will work with the Orange global network and will improve the management of HR, payroll, and working with customers.
"From top to bottom, Mondelēz International is undergoing a massive digital transformation of their people, processes and systems to create a modern, global business," said Senior Vice President, Americas for Orange Business Services Rob Willcock. "Only Orange Business Services has the worldwide scale, in-house expertise with Microsoft Teams, and end-to-end services to make it happen for them."
