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New comScore data shows no growth for Windows Phone OS in US

comScore has released its latest report on the smartphone industry market share in the United States, this time for May 2014. The new info shows Android remaining on top of the smartphone OS industry with a 52.1 percent share.

Android didn't show any growth or loss in its share between February and May, but iOS, while still the number two smartphone OS, saw its market share rise from 41.3 percent to 41.9 percent in the same time frame. Windows Phone was third, and its share remained the same at 3.4 percent. BlackBerry is fourth and saw its share drop from 2.9 to 2.3 percent. Symbian is fifth, dropping from 0.2 to 0.1 percent

The leading smartphone OEM in the US continues to be Apple, with 41.9 percent of subscribers in May, up from 41.2 percent in February, Samsung is second with 27.8 percent, up from 27.0 percent. LG is a distant third with 6.5 percent, followed by Motorola at 6.3 percent and HTC at 5.1 percent.

169 million people in the U.S. owned smartphones in May, up by four percent compared to February, according to comScore. Facebook, Google Play, YouTube, Google Search, Pandora Radio, Google Maps, Gmail, Instagram, Yahoo Stocks and Facebook Messenger were the top 10 smartphone apps used by U.S. residents in May.

Source: comScore

268 Comments
  • Bleep!, its because the flagship icon\930 device goes to Verizon and very few Verizon stores stock any. Best buy doesn't carry a single WP device.
  • Agree. Very limited availability makes growth nearly impossible, hopefully Microsoft changes that in November though
  • which is crazy because im actually seeing more windows phones in peoples hands than ever...
  • Same here :P
  • Agree. Might be the person you seeing there is someone that commented here :P
  • The funny thing is that all the Bing features are focused on the US
  • It's actually the other way round. Stores don't buy as much windows phones as you'd want them to since they're not popular and would burden the stores if there's too much of supply. The demand must always come first, before the supply can start rocking.
  • BestBuy in my region carries the 1520 and 630...In my experience the carriers have been a huge hindrance to the WP growth because every carrier I have gone to always push Android and iPhones...When I ask about Windows phones, they say they have them but they don't know much about them! EVERY carrier i went to said this!!! When I show them I have a Lumia 930 and actually show them the features and apps not to mention the video, they always say, "I didn't know WP's did that, or had that feature!!! Seriously! The phone is right in the store! They have access to it, but alas they are told to push Apple and Android! WP will build its presence outside the US and then we will finally get it in this country only after its popularity is worldwide.
  • You are 110% right!!!  There was not a single WP at the kiosk at Costco and the guy was so clueless about it.  Microsoft has GOT to increase the coolness factor or something!  Give them away to high schools, middle schools and colleges.  Add free access to their music service.  Do ANYTHING to get them into the hands of people. I think the biggest problem is they are always locked to the carriers, and people don't want to risk buying a phone that they will be stuck with for two years if it doesn't turn out to be a good one.  An iPhone is a safe risk.
  • Costco and Bestbuy have no WP where I live (Texas). Walmart has one WP (Lumia 521). You can't increase sales if you have no phones to show.
  • sadly the do that at all the company stores as well, ive met 1 rep at my t mobile who knew anything about windows OS when my phone started freezing up and that was more in the city than my area. as i watched and talked to him they sadly steer people towards androids and iphones because they are told to push them because they sell more....
    well yea because you guys know nothing about a product in your store so you can not sell it anyway when you know nothing about what it can do other than basics and what it has in the store. poor rep i gave him such a hard time about his company lol i told him it was very bad that i knew more about my phone than even he did and he used one for a while apparently as his own phone.  we do however need more brands than the nokia/microsoft, and htc that limits people as much as the carrier exclusives, i was happy awhile ago to see with 8.1 upcoming more brands are at least thinking or plans on making windows models in their line ups, as well as hopefully getting more offical apps for whatever reason seems to draw a crowd (i like the 3rd party apps better myself). also to have universal updates like apple and android would be a huge help as well, its quite frustrating to wait for phone 0s updates and fixes when your carrier gets to control when it will happen, which doesnt happen to much with either of the other brands unless they dont plan on updating that certain model.  we can only hope for better service and training though when it comes to store reps! 
  • Regarding the first sentence of your last paragraph...can you explain what you mean by universal updates? From my point of view,, I don't know how you could say that Android phones on any carrier could fit that description. Are you implying that like Apple iPhone, when Google issues an OS update, all Android users get it right away? Because that couldn't be further from the truth. Android devices are notorious for not getting updates in a timely manner, what with having to go through OEM, then carrier modifications/customizations.
  • Exactly. Carriers are either Android or Windows phone fanboys. I said this before, but when I bought my 925 from T mobile, the person just said it has a nice design and good camera, and a week later criticized it for not having "true LTE" when my brother bought his xperia z1s, whatever that means. I'm assuming it means the 20+20 network.
  • My friend works for t-mobile and says they get a higher commission for pushing ios and Android. I went to Verizon recently asking for a Lumia 928 and they said it was discontinued! Went to a second store, they said they had none! I went online and bought 2 on eBay for me and my girlfriend. She happily left Android for a Lumia, won't be going back!
  • Why would they pay a higher commission to push samsung and Iphone? The carriers have to give a higher subsidy to bring those phones down to the $199 price point. They would make more money if a customer bought a lumia or a mid range phone.
  • +928
  • Yes, went into ATT stores twice in 6 months to get WPs. One for my wife and one for my mom. Both times they tried to talk me into an Android phone instead. I had to insist that I wanted a Windows Phone and make them sell it to me. If anyone is remotely curious about WP, they will be steered away.
  • Yeah, if Microsoft could release a high end smartphone with the 41mp camera and everything else that's great about the other Lumias, and release it on all the carriers, that would be great. I'm tired of this carrier exclusive BS, which is actually BS because on T mobile, the 521 is just the 520, the 925 got "stolen" by ATT, the 635 comes out on both, and the 810 is forgotten forever. Why do they even bother with exclusives anymore?
  • Verizon employees actively try to steer you away from WP.
  • I'd like to try this out. :D
    Unfortunately, I'm on att.
  • It's not that simple, most sales associates work off commission and are evaluated on a scorecard. Accessories are one of those items on the scorecard, which more accessories (especially high end cases) are compatible with iPhones and Android devices (especially Samsung). Also, accessories like FitBit's, Jawbone Up's, and other "smart" accessories are also more compatible with iPhones and Androids. This alone is a huge incentive to steer people towards these devices. Plus, if everyone in a family has an iPhone, it's harder to steer Mom towards a phone that no one in the family can 'help' her with. It's a sad thing, but this is the reality of the retail sales world.
  • Exactly like my mom stuck with her LG Optimus G for Sprint. She only minutes how to use it to make phone calls, text, take pics, and go on Facebook. Other than that she doesn't use it for anything else because quite frankly she doesn't know how to customize her Android phone; same goes for my mother in law with her Samsung Galaxy S3 that she just received, had no idea how to use it, just got it because the salesman at the Virgin Mobile site told her that it's on sale and that is ready to use.
  • Well when its not even supported on their prepaid it kind of doesnt help either
  • MS could just buy one or more of the major carriers. Instead of opening a MS store, just convert all Verizon stores into MS stores.
  • No more Androids!!!!!!!! Imagine that
  • Both that and iPhone
  • I blame this on absolutely horrible and incomoetent Windows Phone advertising in the US.
  • I see that as MS' fault. They have their own section in Best Buy and their own stores. They could provide every model compatible with every carrier and a few bucks extra they handle getting your phone activated on your carrier.
    If the networks refuse, sue the shit out of them.
    At the absolute minimum they should be putting universal radios in them like Apple does.
  • Apple has @ this moment 3 carrier variants of each iPhone model i wouldn't call that universal
  • The ATT, Verizon, and T-Mo "variants" are the same phone.
  • On a lighter note, my son came home from camp, and said he wants a WP because "I guess it's the new thing... Some of my friends had them.. They are cool"
  • I had the same problem and ended up buying two 928's on eBay! I was literally holding up $400 cash at Verizon to buy a 928 and I was totally ignored! They must get a really small commission to sell WP. How do you like it? I Love it, so does my girlfriend.. She left Android!
  • It's crazy. I was told by the person selling the phones that those phones stuck I don't recommend them to anyone. This was last month and they still don't have an icon for sale. Booo target.
  • it's this screwed up "carriers system" in the US, everywhere in the world you buy the phone you want and then go to the carrier you want, problem solved.
     
  • Canadian market is just as windowphobic I guess most people here dont buy on contract so the carriers here hate that & say it doesn't sell more like it doesnt get people to commit to a contract
  • No the problem is Tmobile America's Largest W8Phone base doesn't have a flagship device. Tmobile added more customers last quarter than Att and Verizon combined. Yet not one had a W8Phone option.
  • I'm a huge WP fan but this is like the linux guys always saying it is one thing or the other that made "the year of linux desktop" not be it. let's face it guys, WP is the linux of our time marketshare wise and I'm affraid unless MSFT fires its executives responsible for WP, things won't change.
  • Lol after looking at how WP is doing. I, a long time ago said to myself that WP is the Linx of the smartphone world. The way I feel about WP is just the way I feel about Ubuntu. I love them both more than the current two (Android, IOS, Windows, Mac OS). I think I'm just like this. I like stuff that are new and different.
  •   THIS ^
  • Except Windows Phone has actually grown to double digit market share in Europe and is growing in Latin America. Linux did not have a corporation the size of Microsoft promoting it and selling it. The comparison doesn't work.
  • I don't k wo what you're talking about. I literally checked Best Buy website this morning and saw like 16 Windows Phones. Here's a link to it. [http://m.bestbuy.com/m/e/catalog/browse.jsp?qp=operatingsystem_facet%3DS...
  • But almost zero Best Buy retail stores have them...not even a dummy display model. Seems ridiculous considering Samsung has a huge section of their galaxys. You'd think they would have their ativ s. Now you know what we are talking about...
  • I agree! Locking the 930 into Verizon was even more stupid than the idiotic idea of locking the previous phones into AT&T. I sincerely believe that whoever is making these decisions at the executive level is clueless of the impact it has at the customer level. AT&T has done no favors for WP! I've gone to our local (Eastern Washington) AT&T and Best Buy stores to see if anyone will try and sell me a WP. Not only do they never mention them and push iOS and Android, but even when I specifically ask about WP, they usually try and talk me out of it because they use an iPhone or Android themselves. I've had the same experience across the state as I visit other stores while traveling. This latest move to Verizon is ridiculous! I'm locked into a family plan (like almost everyone else I know) and we don't all renew at the same time. I'm interested in the 930, but I'm NOT going to switch carriers to get it. Microsoft better offer a solid upgrade for the 1020 on AT&T soon, or they may be losing some customers in the near future.
  • I'm waiting for the doom and gloom crew to show up...
  • Believe me, they're everywhere.
  • ... Microsoft should probably just pull the plug on the OS.
  • Yeah. Microsoft would just give up after purchasing Nokia. Good one.
  • That was sarcasm.
  • I hope so
  • I am starting to move to that side after 2.5 years
  • "You would shut out the darkness?!"
    \\\
    On a positive note, some 11 year olds recognize WP8.
  • Checkout r/windowsphone. Plenty there.
  • not everyone chooses to ignore reality! after 4 yrs, the app gap still exists, market share has not increased, and MS continues with carrier exclusives that don't work. every time the OS is updated, MS seems to break something else.
  • FYI the carrier exclusives were the work of Nokia. They just couldn't have had the leverage to not concede to that demand.   Notice the HTC 8X released on almost all major US carriers? They had Android exclusives to use as collateral so-to-speak.
  • honestly, the way to combat it is to be successful.
  • Microsoft has all their services in the US, the country with one of the least WP market share, while other countries that have a lot of WP market share have very little Microsoft services. I feel bad. :'(
  • Agreed. Even so, this is the result.
  • That's why they have the Nokia X.
  • How does that help get MS services to WP users outside the US?
  • And still no impact on US share. Doubtless they'll have to change, probably they'll bring Bing Rewards, trade in cash back, Cortana and MS stores to Antarctica next. Might be the only way to reach less customers.
  • They have no growth because they haven;t released any new phonse here.  Verizon has the Icon (930) for what 8 motths and thats about it other than some low end garbage.  You cant expect growth when they dont release any new phones or depend on exclusives to make a quick buck.  I'm on tmobile which hasn't seen a high end Windows phone ever and I'm probably not going to switch carriers for a phone.  Its on Microsoft to get their production team moving and stop with this stupid carrier exclusives.
  • "They have no growth because they haven;t released any new phonse here.  Verizon has the Icon (930) for what 8 motths and thats about it other than some low end garbage.  You cant expect growth when they dont release any new phones" Let's get the snark out of the way first.  Please use your spell check.   Other than that your analysis is correct.   I'm not as focused on the carrier exclusive as I am on the fact that MS has a MAJOR update to their mobile OS with significant new features and has one or two new phones to launch with it.   I realize that their assimilation of Nokia's Devices and Services department most likely interfered, but this lack of sales was absolutely to be expected.
  • That's MS's goal so I don't know.
  • I don't usually do this but...+925
  • Dont, we are used to it, we are also used to paying a LOT more for the same tech in the UK, damn that 20% VAT.  The Only thing id like to see is Microsoft opening stores in other countries such as Apple have done.  There are soo many offers I see for US customers that are in store exclusives.  I read news tittles and click only to read at the bottom its for US only :/   Come on MS show us a timy bit more love!
  • You're lucky it's just 20% where I live its 46% Posted via Windows Phone Central App
  • Those who want MS products don't have access to them.... and those who don't care, MS is trying to please them... and you expect Windows and Windows Phone to grow..... better you grow up MS.... before its too late
  • They have insider analysts that know better than we do.
  • I agree with you.... No offences but there is great difference between better knowledge and better decisions
  • +1520... And some off their decisions just doesn't make sense like updating android and IOS apps while not showing any improvement on WP.
  • Develop facebook app!!! U ll c growth in all countries!!!
  • There is an excellent Facebook app
  • ^ this
  • Its alright... no in-video playback, cant view comments on shared video posts and can't change the cover photo. Also chatheads is still missing.
  • "Excellent"? Hahaha
  • No! WP Facebook app is broken. Go to facebook web app and you'll see why.
  • The beta is good: http://www.windowsphone.com/s?appid=93da5d29-daf0-4783-9ed5-a87b33247ec6
  • The beta sucks too.... Can't see photos in comments, still get sent to mobile website when clicking notifications. It only looks better still doesn't function well.
  • No background uploading, Heavy app.
  • America is stuck on Apple and Google as the "favorite media darlings". That's why their market shares continue to rise. Microsoft will always be seen as the "boring work enterprise" company no matter how hard they tired to change that with Windows 8. Posted via Windows Phone Central App
  • Oh and also is "M$" evil.
  • I don't think its that rather than the very, very limited availability of wps in the U.S. Hopefully Microsoft changes that in November though
  • Also , the xbox music , xbox video and bing rewards are only in US .
  • So? Shouldnt the US have more marketshare then?
  • well, that AND: -they shipped late -they are still shipping late -and did I mention they still can't ship anything that is not late. while what you say is true, MSFT only has their slowness to blame. case in point: google shipped a weareable SDK faster than MSFT even gets around to anoucning if they even care about wear gear. google shipped a car SDK faster than MSFT even gets around to saying SYNC isn't dead. google shipped a tv sdk even as MSFT doesn't give a rat about the public xbox SDK. realistically buddy, MICROSOFT SUCKS!!!! because they SUCK!!! at shipping on time.
  • Meanwhile, outside of the USA...
  • Exactly
  • Meanwhile outside the US, people are preordering their unlocked Lumia 930 in retail stores, and soon all carriers will be selling it.
  • Thats right, big new thing in The Netherlands, the Nokia Lumia 930.
  • Said it countless times, move the entire WP division to Europe where the love and support is. Twice as much market share over here vs the US. The product is being strangled by the carriers, the phone stores and the marketing. Launch Cortina here first too :¬)
  • Meanwhile, outside of the USA... ...things aren't looking good either: http://blogs.computerworld.com/windows-phone/23856/windows-phone-share-d...
  • :DDDD lol. I love it. I just love it. so true.
  • That's very sad!
  • After those massive official apps, updates and new release device?
  • I never see any marketing(1020 exception) for wp
  • Honestly the WP market has been pretty stale lately. The 1520 released back in November only on ATT and then the Icon released only on Verizon and then the Ativ SE only on Verizon. WP needs more flagship devices released across carriers and also better released from other OEMs.
  • That's the key, with no new devices for 6 months, no marketing, virtual silence surrounds the platform, so lack of growth isnt surprising.
  • yup
  • Oh man... I forgot I'd they're was ever a phone called Ativ SE
  • Other companies are updating their flagship phones on a yearly cycle and somehow Microsoft didn't get the memo.
  • Same thing I was thinking. Relase more hardware, get more sales. I have a friend who wants to buy a phone within the next 2 weeks on Verizon. He's not interested in the Icon, wants something brand new, and nothing has even been announced much in the pipline for release. He's an Android user who wants to convert but is unlikely to do so since there's nothing shiny and new. That's one of what is bound to be many examples of users who will ride out another 2 years with a different OS because MS isn't doing a good job of keeping Windows Phone in peoples' faces.
  • Icon and ATIV SE are competitive with the best smartphones in the market with any OS.  If he's not interested in those, then there's probably no satisfying him with anything.  He just just sit tight and wait.
  • From my understanding the top providers in a way invest in the r&d of these phones
  • bingo
  • No product, no growth. Trend will continue to worsen until end of 4th quarter.
  • ^ logic. It's not complicated.
  • Yep there is no hot windows phone around. L920 and L1020 were the last that got some kind of hype. They got nothing now. How can you grow this way lol.
  • America loathes new devices with lots of gimmicks like finger print scanner and heart rate monitor. They're also into super specs. When it comes to photos though, they're so mute.
  • McLaren :)
  • I'm into photos. That's what big social networks is all about. But this fingerprint and heart rate scanner causes a stir! I don't get it? Now we got McLaren with this hovering tech. I honestly don't know what I can do with it that value to usage. Something I'd really like to see is a true dedicated music player/mixer. Instead of the trash Xbox music. Oh and dual windows.
  • I think the gap is due to the Nokia takeover.  Now that its done (or nearly done) they will start bringing out grat tech, maybe at least 6 months to a year away as they merge/stremline the different teams and direction.  I can imagine how volatile it is at MS - lots of change (which is good) its just that the market waits for no one.
  • +1520. Lolz! By the time we learn anything about our new bought phone, the next big thing is out.
  • can't agree more
  • Come on Ms give all ur efforts to India we will show u WP growth....
  • +620 Seriously, WP is doing great in India. I see 5 people using WPs in every 15 people I meet. If we had better Music and Video apps and Bing Rewards just like US, very soon WP will go head to head with Android in India.
    PS: Most WP users I meet are still using WP8.
  • Yes it's true.MS concentrate in India ...bring more models...maintain frequent gap in between the release of new models..and importantly release on same time as you do USA.We are here to understand and appreciate.
  • Seems surprisinglyier....
  • There's barely any new devices for the masses, no OS update (officially) and no advertising.
  • yup
  • Pretty good news!!! WP may not have shown any growth, but they didn't lose anything either. Solid performance, or consolidation if you will.....
  • Which I can understand. They didn't release anything at all in the US. How long have we (the consumers) been waiting for a decent phone o on T-Mobile?
  • To long..
  • Tooooo long
  • T-Who?
  • Since ATT stole our 925 I think it's fair that we steal one of theirs.
  • Yet Microsoft insists on giving US all the luxuries first before anyone else.
  • Where is the flagship replacements for the Nokia 920 and 1020? I refer to same form factor size and design. If Nokia or Microsoft release a genuine replacement for either of those they have my money.
  • and mine.
  • And mine. Thinking McLaren might be it.
  • The Windows Phone promotion went down a bit. I think it coincided with the acquisition. Nokia used to make waves but they probably didn't bother since it was selling off their phone business. Now it's in Microsoft's hands.
  • Wow... Seriously... How long before Microsoft starts trying a bit harder... They're not doing anything for us WP users... 8.1 was cool looking, but nothing new under the sky really.
  • I would really expect a WP centric site to not dump on their target audience. The numbers basically show there is no movement at all. Horrible choice of working but maybe it's because mr Callaham is not know for his sense of journalistic vision and/or interpretation geared towards target audience.   Facts are the US is the only major market where Apple is real strong and they have the market more or less locked up with Android. That will only change when Apple makes a major slip up or goes out of business (whichever comes first).   It's sad to see Microsoft seemingly wanting to continue to focus on the US market when there is much easier targets around the world which will greatly enhance worldwide marketshare. But then again MSFT is not know for having a truly global business sense
  • As a WPCentric site they have the obligation to show all aspects including the negative. We don't live in a sunshine and rainbow universe and theres always a negative for a positive. Get over it. They're not gonna fluff the facts, and they're not going to hide facts about a subject you come here to read about.
  • Flagz -- spot on mate. Also, think the world is overrun by too many media outlets -- with hidden agendas -- always trying to bend the truth, for their own benefit. Therefore, I'd say it was pretty good journalism by Mr Callaham and WPCentral -- respect.
  • Mr. Callaham aka Neowin Click Bait Master !
  • Ricardo Dawkins -- you seem to be implying that the title is "Click Bait", because the article was written by Mr Callaham. To me the title and story is pretty truthful, wouldn't you agree? ;-)
  • This is a fan site, not a fanboi site. Numbers are numbers and facts are facts and it would just be ignorant to ignore them. Regardless of whether the news is good or bad it's still Windows Phone news and that's what this site is here for. Grow up.
  • My thoughts on apple in the end will be sold off piece by piece
    Just to satisfy their investors
  • Shocking, never saw that coming. You know, with the lack of new releases and all. Amazing how that works. I mean, nothing screams growth more than squandering the 1st bit of momentum you had. Ball was completely dropped, kicked, popped and run over. Complete mismanagement from top to bottom.
  • There is no love from Microsoft for India. Its the app developers who are supporting wp platform and releasing official apps in India. Talking about efforts to India we are still waiting for cortana still waiting for Microsoft offers which are released for US only. So I don't see any effort from Microsoft for India.
  • I totally agree. I see apps from India all the time, and I know from some co-workers that WP is really popular over there. If i was MS I'd be pouring resources into serving that market.
  • Yes MS is not considering India as its potential market base as well as support base.
  • No, I am sure they are aware and am working on it.  MS has never been super quick nor immensely competent.  It takes them a while and they may make mistakes doing it. But no doubt they are well aware of the India market.
  • Well I guess I was right. Most people are stupid.
  • Now repeat after me "The US is the only thing that matters. No need to focus more in outside the US than within. The US is the only thing that matters".   If you've successfully repeated this mantra without laughing, congratulations! You have a place within Microsoft's leadership structure.
  • Haha +1020
  • ROFLMAO
  • Doesn't matter , cuz its growing in other countries
  • U.S is one of the biggest markets, it does matter.  Throw in lack of growth in China as well? that is a big problem.   
  • It's growing in China man !
  • Not true: http://www.thestreet.com/story/12763746/1/microsoft-is-losing-market-sha...
  • Microsoft should invest in ppl who love them not like US where most of them are apple fsn boys
  • that's cause it's been relatively quiet for WP as far as new hardware goes.. and WP 8.1 is taking forever to drop. 
  • 1, Lemming: "As soon as I save enough money, I'm getting an iphone or galaxy S." 2, Non-lemming: "Why only those two." 1: "All my friends have one or the other. OMGDZZZ!! They are the best." 2: "There are other phones too, you know. Have you done some research?" 1: "Psh, they are not as good as iphone or galaxy in any way. Just ask my friends/read X website. They have corez and HDz displays and sensors, FINGER PRINT MAN" 2: "Yep, there is absolutely nothing wrong with your way of thinking. /S"
  • Most people don't care about the tech stuff, they just want to have the same platform as their friends and family. I don't begrudge people that, it makes perfect sense.  Smartphones are social devices, so it's logical to want the same platform as the rest of your social circle so you can have more in common and share experiences.
  • Most people don't care about the tech stuff, they just want to have the same platform as their friends and family.
     Which is called following the herd and making uninformed purchases.
    Smartphones are social devices
    According to whom? Text and facebook addicts? I thought we bought phones to stay in touch for planning and doing stuff and not twitting "Now I'm eating a coffee ice cream." That's the whole problem right there.
    so it's logical to want the same platform as the rest of your social circle so you can have more in common and share experiences.
    It's the exact opposite of logical. Again, it's called following the herd. Share experinces? I call it bragging and "me too" rights: "Look, I got an iphone/galaxy S". P.S. I don't begrudge them, as you wrongly put it. It's just sad to see people making choices without doing any reseasrch and comparing different models on their own. Do people also buy houses, cars, etc. the same way?
  • Its funny how research says that if you fill the store with lots of various products people get overwhelmed & leave with nothing. I dont think thats entirely true anymore & people just blindly choose or allow others to like sales staff
  • Introduce new phones already!!!
  • Like Apple does?
  • You are comparing uncomparable ;)
  • Apple does not need new phones, their customers are so stupid they will buy a dead mouse if they shave an apple in the fur...
  • True fact bro
  • I almost puked laughing.
  • Lol
  • My dad is dying to get a brand new WP on AT&T. They have to release 8.1 ASAP and new flagships to replace the 920 and 1020
  • I worry that these figures will encourage Devs not to support WP8.1!
  • This wont change for a long time if ever until there is parity in release of new apps.  Ios/Android has an advantage on WP because there will be breakout apps out of no where, most likely it will be on ios and/or android.  Those breakout apps will never happen for WP because WP will never get or get it a long time from the initial release.  Until there is parity, expect to see stagnant growth in the U.S. or any other major market.  The universal app is something that could change all that.  MS has been spouting for years that somebody could make a tablet app and change 10% of the code for phones or vice versa.  Still, that was too much of a hassle, with universal app that can essentially hopefully bridge app development cross platform, that is a key advantage because developers can tap into not just a small wp market, but also the PC/tablet and potentially xbone market.  Problem is, is it too good to be true?  Is unviersal app vision really create once and port to all?  Kind of hard to believe, but we'll see.  Ios/Android users are already engulfed in the ecosystem, it makes it hard for them to move away to another platform.  Especially when new apps come out on those platforms first. 
  • I've stopped caring about market share. I love my phone and the share has grown enough to attract the apps that I use. Stellar hardware too. Good enough for me.
  • So, the new CEO adds nothing?
  • One thing I would do is give the hardware away "figuratively speaking" and make my money back on the backend.  All windows phones should be $200 no countract and the Surface should be $300 and the Surface Pro should come with a keyboard and be at least $200 less for every build option. They need to stop playing apples "oh look how much it cost to own our divices...they must be good". Give the people what they want and the money will come. Can I be CEO?
  • the problem is the stupid rep thats work in verizon att and tmobile stores don't push windows phone. Most of them are a bunch of losers that push iphones and android base phones such as the galaxy s series.
  • Too many stupids live in america.
  • Hahahahahahahahah
  • our edumakation systm is the beast!   Our politkal system is the beast one can buy. wut u mean stpud?
  • Is simple, no new phone. No growth. But this will change once the cheap lumia 635 becomes available
  • This^ in recent months there havent been new phones available
  • Microsoft progress report
    Overall windows- monopoly
    Windows phone- slight growth
    Ms office- monopoly
    One drive- highest market share
    Internet explorer- highest market share
    Skype- highest market share in video calls
    Xbox- low market share
    Bing- low,but increasing market share
  • Desktop OS: monopoly
  • Laptop,too
  • Xbox has nearly half the market, much higher than Nintendo's share and slightly lower than Play Station's.
  • But they need to expand more European countries like Russia,France,Portugal and asian countries like china,Thailand,japan korea
  • XBox has a low market share?
  • Comparing PlayStation yes it is though the priris high
  • It's marginally lower than Playstation. 
  • Yeah 27% , and PS 73% :(
  • Before we get carried away lets remember Android had no growth either and they had plenty new phones. what was their problem. 
  • It's a pity actually, I have used all the three platforms and have found that WP has the best usability, but the US is a different market, unless carrier exclusivity goes awayi don't see change happening.
  • Two words: OFFICIAL APPS. This is always the first issue out of anyone's mouth when I mention WP. A lot of them even LIKE the OS design. Hopefully Joe keeps on his promise to bolster the app store
  • The fact that in this year there havent been new wps except Lumia 630 till now and 930 coming. Need to launch budfdt more budget wp devices
  • Apple has one device. They're doing fine. Apps, apps, apps. And cool marketing.
  • Yeah they need to release a Lumia 830 mid range and a Lumia 1020-like "1030,1025" and a another high end phone which. Is the Lumia maClaren
  • This is Palm Pre deja-vu.
  • Of the top apps, we only have four right? Should Google play really be considered an app? Why isn't Apple's App Store in there then?
  • Even one drive should be considered
  • Microsoft should shift their Redmond headquarters and move to India.
  • Do away with this exclusive Sh!!!!t. That's what hurts. It's stupid. I want a 1020 on the Verizon network, but no bueno BC its an exclusively made device. Visa versa ATT ppl want an Icon. (which I have and love)
  • Need new phones bad
  • yup
  • iOS first in US ? Are u living in the past :) ?
  • Ditch USA and focus on other countries means rest of the world.
    Funny to see MS keep providing it's best to USA and Americans keep throwing that away.
    If MS done even half what they done in USA in some other country they will be number 1
  • Get real people.  For a phone it's all about apps.  Until WP starts to get the big players it will never ever take off. I love WP, but even I had to go back to android becasue of the lack of quality apps.  Heck I even treid using the web for somethings and they dont work.  I still have my Lumia 920 in hopes they will get their Bleep together. If it takes them paying companies to build apps then they should do that.  It like Zune all over again.
  • Get real people and Ms! What ever your plans were for the us and WPs 3%market share is obviously not working nor is it going to work....numbers don't Lie. You know many will use the excuse that android didn't grow much either.......but Android dominates they have all the growth they need! We'll see next month and I'm sure it wont change ....maybe get worse......at the rate that Ms is pushing WP.......it will definitely get worse!
  • always find these scores strange....... normal day to day, i see that i'm the only person most of the time running around with a windows phone. At a convention, like CES or some press rooms at SDCC and others, i see tons of lumias. Last CES I never seen so many lumia 1020s in 1 line (LG press conference and preview night event)
  • Retail stores suck
  • That issue is being corrected by several new manufacturers.....hopefully
  • Maybe if Microsoft would build a high end device rather than a slew of budget phones and then make it available on EVERY CARRIER, stop that exclusive shit. Getting nowhere fast. I'll never desert WP, but things have to change. Tired of being stuck with ATT and no new high end phone to upgrade to besides the 1520. Damn it to hell.
  • Preach!
  • Hey Microsoft, how about you start shipping some new god*mn phones!
     
  • I weep for humanity!!
  • Canada gets no love at all! Waiting on a new flagship forever it seems like. Give your friends up north some love!
  • +920
  • AT&T needs to stop looking shocked when people say they want a Windows Phone or asking why would you want a Windows Phone and Microsoft needs to make sure this stops or yes they will have issues - I went to 2 stores and got that comment at both of them - teach the employees how to fully use them, maybe even have them use them for periods of time to see just how great they are
  • 8.1 puts WP on par with android and apple feature wise. Apps may be a different story but basic features are pretty congruent now between the 3 mobile OS's. If 8.1 does not catch on in the next year I can see Microsoft focusing on their actual mobile services and dumping WP for a Nokia X like phone using android.
  • Yupp we are almost par means 90% now in basics just few things needed
    Curser in diaper
    Better support of fb app
    Better support of twitter app
    Better support of instgram app
    Better Bluetooth support means sending multiple images
  • I hope that was autocorrect, not sure what a cursing diaper has to do with anything.
  • Where is this anger across all the devices crap we were supposed to hear about soooooooonnn....snnnoooooooor
  • U know, they are coming soon. There is also coming tons of official apps. Just WAIT.. WAIt... WAit... Wait... wait... (end of the world) Posted via Windows Phone Central App
  • Why would this news come as a suprise to anyone?  I would actually be shocked to learn that there was any growth at all.  As a longtime user, I can't think of a time when I have been less enthused.  8.1 was introduced forever ago from a technology standpoint and we have nothing but rumors about supposed devices that will maybe be available late Fall - early Winter.
  • It's no surprise.  It's true there was no raft of new devices to release alongside of 8.1.   That's a hideous mistake. However I am enthused.  I love 8.1 and it's just going to get better.  Unfortunately we have to wait until the end of the year by-in-large for new devices.
  • Sheep love their IPhones. There must be something wrong with me, cause my company game an Iphone for 3 months, and after the first week (which i spent mostly trying different apps) I hatted it, and couldn't wait to get rid of it.
  • No surprise here that the stagnation of Windows Phone's growth coincided wtih the stagnation of Xbox games on Windows Phone. Wake up, Microsoft. #SaveXboxWP
  • Not many new devices = no growth. Microsoft needs to get on it already. Announcing a device and releasing it more than 6 months later won't do.
  • Even more reason for Microsoft to stop all their US-only BS and start supporting the rest of the world where WP actually matters. Bing is amazing in the US, for example, but it's an absolute piece of garbage everywhere else.  
  • I also don't understand the point of Microsoft making their smartwatch cross platform. Sure, they may sell more by doing that, but people would have no reason to buy a Windows phone. Sometimes sacrifices need to be made, and this move doesn't show their dedication to Windows phone. Besides, why would Android and IOS users even want to buy a smartwatch from Microsoft, when there are so many more OS dedicated smartwatch manufacturers out there? Microsoft really needs something different if they want to sell their smartwatch to anybody other than current Windows phone users.
  • I am so tempted to buy one plus one or Nexus 5 but don't even wanna ditch WP platform
  • It would in my opinion be amazing if I could build my own phone like a laptop online from the Microsoft store. Bamboo shell, amazing screen (not 2k), wireless charging, SD slot, HDMI out, unlocked with LTE antennas from all carriers, scratch less buttons, 41 megapixel camera with dedicated chip, 2 gigabytes of ram, latest processor of my choice and to top it all off, option to purchase worry free warrantee (1-3 year).
  • Fantastic idea. Not sure how feasible it could be at the level of miniaturization and mass production needed for phones though.
  • At this rate I will be forced to move to Iphone windows 8.1 is taking to long +920 this news foe new apps being released is becoming boring we need something like windows 8.1 is now available in various countries. #from a concerned windows user™
  • Yeah that's crazy cuz I see more people with WP's now then I ever did Posted via Windows Phone Central App
  • I really don't think this has anything to do with: apps, new devices, coolness or whatever.  I've been into dozens of stores (Best Buy, Verizon, ATT, T-mobile, etc.) in several cities and nearly all of them have no WPs in the store.  If they do have them, they have one tucked way in the back next to some non-descript feature phones. Combine this with the all out media campaign against anything non-Apple or non-Android here and you start to see the bigger picture.  No media love for WP and no devices in stores not only means that people won't buy WP, it means that they don't even know it exists.
  • go to an EE store or a Three store in the UK you'll see Windows Phone advertised everywhere, posters, special deals, and a section to try out different Windows Phone models.
  • Wonder how many people own Windows phone in India? That would be interesting.
  • No growth of market share still means growth in absolute numbers because the market as a whole grew. Given all the reasons for the general US populace to not be excited by WIndows Phone right now (no 8.1 devices yet and other things) it's not actually bad news. It's not good news either, but it's not bad.
  • This is the problem. I constantly have people ask me what phone I have, and when I tell them a Windows Phone, the reaction is always, "I didn't know Windows had a phone". Why is it so obscure still?
  • Still love my 920 and NOT having the same phone that everyone else is carrying around. I have official or substitute apps for everything i really need and really like the improvements in 8.1.  Gaining marketshare will continue to be an uphill battle for MS, but I hope they stick with it.  They have a great product.
  • True.
  • yup, I love my 920 and WP.   Waiting for a kickass phone later this year.  It's too bad MS didn't have shitloads of phones to release alongside of 8.1 but it just didn't time out right.   They had to deal with assimilating Nokia's Devices and Services department and just a short time ago decided to let WP go free to OEM's.     Next two years are critical though.   Three to five years out MS needs to see significant gains or possible pull the plug scenario.   Let's say around five years....
  • It would be nice if the title wasn't so negative toward WP since Android had zero growth also.
  • Android doesn't need to grow, it already dominates the planet. WP on the other hand has paltry market share and needs to grow badly.
  • bingo  
  • What !!! It's like saying .. "hey a millionaire only earned a million this year" is same as "hey, a poor child in africa who got only a meal a day last year also got the same this year"
  • Flood market with wp phones that's what Google and Samsung did
  • There are lots of reasons why WP isnt gaining market.  First they are late to the scene, most people are and have been immersed in an echo system for sometime.  Unless these people are really upset with the OS why switch.  Secound they need more hardware partners.  I love nokia but im getting bored.  I would love to see an HTC one version or a sony version.  Give me slim and light, my 920 is giving me carpea tunnel.  Third the apps are not up to par.  Dont get me wrong there are some beutiful WP apps out there but they are still missing a lot.  Where is Flipboared for WP, Starbucks, Fitbit, my bank app.  Fourth marketing or lack there of.  I never see WP commercials on TV. Fith brand awareness.  Microsoft is known for eneterprise and thats about it.  Sixth all my friends are on other platfoms, not that i care but hey its a reason.  My sister bought an iPhone because her husband uses one and hey it just works...facetime and imessage work for them.     I dont know microsoft may be a little late to the party but they need to be doinging more work to catch up. 
  • I hate the term "dude".  However dude, you really need to use the spell check feature.   Other than that I see no real problem with your analysis.
  • Chill out, dude! /s
  • Microsoft needs to buckle down, every year Samsung releases a new galaxy s phone with all the latest features. And memory card expansion, htc has also adopted this trend, They look at phones from previous years and improve it. Nokia / Microsoft on the other hand goes backward. And it keeps getting worst. Users demand a lumia 930 with memory expansion and did not receive it, to make matters worst the lumia icon variant is only on one carrier. The iphone strategy of pay for more internal memory will not work for wp. And the wp marketplace still needs alot of work Here is an idea Microsoft make one good phone and one good phablet for top range eg Samsung galaxy s5 note 3, make it available for all carriers, lumia 930 memory expansion , lumia 1520 , its that simple.
  • The current flagships were fielded more like nonflagship devices. Barely any media coverage,nothing really compelling, one loses glance, one is carrier exclusive. I'm actually surprised it hasn't declined.
  • There is no reason to buy now. With a new OS and flagship phones on their way, no one is going to jump ship now.
  • Good point,, why buy if you are not offered something newer and better. One thing I have noticed when i do take out my phone someone or two in the crowd always says, hey thats a windows phone. Used to never happen..
  • Isn't this really because Windows phones don't bring about any innovation to the mobile world! I mean common, even if WP sold on all the network providers, that would just increase the share, but do people want to stand in long queues to grab a WP when it releases, the answer almost always(read always) is no. It is because Windows has always survived on the fact that "someone .. somewhere.. will always need something as dumb as a Windows product". Unless Microsoft doesn't aim for that goal.. they will only try to survive with the big giants like Apple and Android getting all the glory.
  • HUH? MS has innovated with WP.   Have you not seen Apple and Android mimic some of WP's design? Part of your argument sounds like WP isn't popular because WP isn't popular.   No our releases are not like iPhone releases. Your comment about Windows surviving because someone always needs a dumb product is just scurrilous horseshit. "Unless Microsoft doesn't aim for that goal"   I know what you think you're saying, but that's one messed up sentence.
  • That's a lie because I see more Windows Phones on a daily basis then I did before.
  • It is laziness by stores and carriers. Plain and simple. Let's face it. Until you put an account on a Windows Phone it is like displaying a brick on your display shelf. An out of the box demo handset sitting next to an Android looks dull and lifeless. But I bet any of us could pull our phones from our pocket, and someone would instantly see scrolling photo hubs, pinned contacts update, countless other apps like weather and news update on the fly. Show someone holding an iPhone how you move tiles, search the app list, folders are coming and Cortana should kill. But not a single carrier takes the time to set a demo account with photos, real contacts, or a gametag..
  • I work weekends at a bowling alley. On a busy night I'll see 2 or 3 Windows Phone's. I have a 820 as my backup and when people see it they ask about it cause I have the yellow back on it. From most of the people I talk to they all say the same. Lack of game's or the apps lack features they had on ios or Android. . I think Windows phone is boring my self, no launchers or icon packs. In the low end market they do well cause they make great cheap phones. Other than having the great nokia cameras I see no reason to have a wp as my daily driver over my note 3. Posted via Windows Phone Central App
  • When we buy surface there should be free windows phone
  • The only lack for windows phone is advertising.
  • I'd blame the carriers especially with the carrier exclusivity BS and carriers butchering otherwise fine devices (I still can't understand the stunts AT&T pulled with the 1520). Actually, the more I learn about the US mobile market, the more I genuinely feel sorry for you guys at that side of the big pond. To a Finn it looks like a massive WTF fest: -Carrier deciding which phones you can or can't have? WTF! (although to be honest, the iPhone tried to introduce the same BS here as well, but now it's available pretty much anywhere). -Pricing where you need to pay something for the phone and still have a massive monthly fee in a contract. WTF! Here we typically buy our devices outright and then get a mobile subscription at whichever carrier has the optimal coverage and pricing. We can also buy the devices under a contract, but the actual price of the device is clearly visible in the contract and once you've paid all the installments for the device, that part drops off from your contract and you're legally entitled to get the device unlocked (if it's carrier locked in the first place) and the device is yours. -Paying for receiving SMS? WTF! This is something so convoluted that common sense can't decipher it. It's already been paid for by the person who sent the message. Having also the recipient pay for the message sounds like an open invitation for abuse. -Charging insane premium for e.g. tethering? WTF! You either have data or you don't. If you have it, it's up to you how you decide to consume your quota (if you have one) I honestly believe WP would be doing much better in the US if carriers weren't such a detriment to the mobile experience over there.
  • What do you expect? No hot killer devices right now. Carrier exclusive devices. No big TV advertising blitzes. Come out with something that will rival the excitement of iPhone 6, show the advantages of WP over other OSes, and blitz the hell out of it....build some excitement about Windows Phones and MAYBE you'll see a change in numbers. Until then only those in the know about WP will know what a great OS it is. If we could see a major ad blitz that rivals what Apple and Samsung do THEN we can start see an uptick in Windows Phone use.
  • Its the dam exclusives.is the so hard to figure out.
  • When I started using Windows Phone in 2012, I felt like an alien for having a very unique phone. In the bus, in the metro or in the malls, I am the only one who has Windows Phone and I kinda like it. Now I see a lot of people with Windows Phone although not as many people having iPhone. So now, I feel like an ordinary again, who has nothing special. I dunno if I'm going to feel sad or happy.
  • Feel happy.  If your self-esteem is built upon having a different piece of tech than everyone else, you really don't have self-esteem.
  • Hey, maybe MS should advertise WP on Xbox Live instead of the SAMSUNG GS5 ad they had this week? Maybe? Perhaps? sigh.
  • No shit?! I am shocked...not!
    At least it seems those guys at Microsoft finally realized they need to think global. We'll see..
  • We are all waiting for new high end 8.1 devices I guess haha
  • So in summary: - Crippling carrier exclusivity deals on WP models coupled with caucious understocking equals poor availability and visibility in stores
    - Carrier snobishness against "safe" iPhone and Galaxy sales
    - Lack of carrier knowledge / involvement / marketing / incentive
    - Perception of lack of official apps
    - Slow execution of OS updates although the de-coupling of tier1 OS apps in WP8.1 has started to change that. End the exclusivity deals and confusing carrier variants - get WP models out to as many outlets as possible.  WP needs visibility more than ever. 
  • YOU SEE THIS, MICROSOFT??! when will you ever fckin learn?!
    i soo agree with the comments here on that exclusivity shit and brand awareness. it's really disappointing to see WP still at 3% upto this date, and it's 2014 already! too fckin slow, what's your strategy msft?!
    watching android L makes me worry more about WP. damn pretty, i admit. havent watched anything new frn iOS yet. no, i'm not switching jst to be clear. but i think we dsperately need those numbers. c'mon! move it! i don't want to see WP snuffed out like blackberry. do something about this! :(
  • Bring exclusive US features to the rest of the world which really cares about WP and see real growth!
  • Keep these two things in mind, Windows phone is free to manufacturers as of this spring and most phones are sold on a 2 to 4 year contract.  THis will take time and pressure.  I think this is encouraging news - people aren;t leaving the system and it's getting better everyday.  
    In 2 years time (8 quarters from now) if they have seen no growth, then there is a problem.  By then, threshold should have been released.  A combined store where developers can write once and play across all devices should be in place.  A more robust enterprise management system that can handle these phones inthe marketplace should be released.  On top of that there should be a literal boatload of manufacturers putting out phones running Windows as it is cheaper than Android.  
    As I said, time and pressure will win this.