Collect 142,369 online customers service reviews published before March 30, 2013 and what would you expect to find? Are customers more satisfied with their iPhones? Maybe they prefer a Samsung Galaxy something? Nope. A lot of them preferred their Nokia handset across all the carriers here in the U.S.
An online poll recently looked at customer satisfaction across handset manufacturers and carriers. Apple, Blackberry, HTC, Motorola, Nokia, and Samsung were all compared against each other on the big four carriers. As a whole it looks like most customers from this poll had higher levels of satisfaction on AT&T compared to the others.
Below are the manufacturers with the highest level of satisfaction amongst customers per carrier:
- AT&T – Nokia followed by Samsung
- Sprint – HTC (no Nokia handsets) followed by Apple
- T-Mobile – HTC followed by Nokia
- Verizon – Nokia followed by Apple
What’s really interesting though, is that users who use Nokia smartphones report customer satisfaction 21% above average across all carriers and brands, excluding Sprint where you can’t get a Nokia phone (sorry Sprint customers).
Surveys like this should bode well for Nokia and Windows Phone fans in the long run. While they may not immediately results in new sales, positive word of mouth does help out a lot.
How about you guys? Who is your carrier and your device manufacturer? Are you satisfied? Sound off below.
Source: Amplified Analytics, via: Nokia Innovation
Blizzard's Mike Ybarra details company's efforts to 'rebuild your trust'
In the wake of the announcement that Microsoft is acquiring Activision Blizzard in a landmark deal, Blizzard's lead Mike Ybarra has come forward to discuss how the company is working to "rebuild your trust" in Blizzard after the allegations and lawsuits in recent years.
Xbox lead Phil Spencer: 'We want to keep Call of Duty on PlayStation'
Microsoft has signalled its intent to keep blockbuster franchise on PlayStation, which should come as a relief for Sony shareholders and gamers alike.
World Bank President's Microsoft comments are unfair and illogical
The president of the World Bank recently criticized Microsoft for purchasing Activision Blizzard. His strange comments compare the acquisition to countries donating to developing nations, and it's just plain odd.
Watch the Big Game in 4K for cheap!
Since 4K is slowly becoming the standard for televisions, there's never been a better time to buy inexpensive, gorgeous boob tubes. These are the best inexpensive TVs you can buy with 4K HDR support.