Palm Treo Pro: Cracking Under Pressure?

By Phil Nickinson
last updated

Not to sound the alarm bells here, but a few users in our forums have been documenting what seems to be a production flaw with some Palm Treo Pros.

Specifically they note that even while "babying" their precious WM6.1 devices, hair-line fractures are occurring around various pressure points on the device. More accurately, around the flush buttons, ringer switch and near the volume controls on the sides.

For now we'll hedge that these are isolated production issues and not some wide-spread defect in either production or design. Even the iPhone 3G suffers from such issues as well. A bigger concern is whether or not customers are able to exchange their device if this occurs and it is after their 30 day trial period.

But how say you Treo Pro users? You notice anything of the sort? Sound off in our comments!

Thanks treopq and others.

Phil Nickinson
Phil Nickinson

Phil is the father of two beautiful girls and is the Dad behind Modern Dad. Before that he spent seven years at the helm of Android Central. Before that he spent a decade in a newsroom of a two-time Pulitzer Prize-finalist newspaper. Before that — well, we don't talk much about those days. Subscribe to the Modern Dad newsletter!

8 Comments
  • HOly cow! it's true. I had not even realized it until I saw the pictures you posted. Sure enough, I take my Treo Pro out of my belt case and there it is, a hair line directly under the volume button (near down). I have protected this Pro like a Pro since day one.
    I never saw something similar even back in the day of the chunky 600/700p, and I treated those rougher than I do with my Pro. Maybe it is time for me to get a Seidio hard cover or something...
  • Got my Pro a few weeks ago, I don't see anything of the sort, but I don't really take it places in a case... Hm, I don't have the crack, and I really hope I won't.
  • I have two cracks as well. If Palm does not make up, they will lose me as a customer.
  • My case started to get those hairline cracks too. I finally called palm this morning thinking they'd fix it and they said it would be $200. I paid $500 for an Unlocked phone and they want nearly half of that to fix their defect? The Treo Pro is my 5th Palm product and my last.
  • I call BS. Palm fixed mine for Free. The first week or two of this problem they hesitated but everyone who reported a crack since then has gotten it replaced no questions asked and no $200.
  • I too have the hairline cracks, and I too purchased the unlocked model. I have lost track of how many Palm devices I have owned (this is my FOURTH treo plus a number of earlier models beginning with Vx), but have also decided that this may be my last. I am seriously considering a Blackberry which is how I happened on this site while doing research. The Pre looks intriging but I think I may be done with Palm too. . . .
  • I bought a Palm Treo Pro recently (roughly a month ago) and to my surprise I got a crack on the front of my phone by the Windows key. Its after my 30-day period and I can only hope that I can get my phone fixed.
  • what 30 day? you have a one year warranty. Palm will fix it under warranty.