Rainbow Six Siege knocked offline over 'invisible teammate' bug (update)

Rainbow Six Siege Sledge
Rainbow Six Siege Sledge (Image credit: Ubisoft)

Update Sept. 13 (2:40 a.m. ET): Ubisoft has deployed a fix to Rainbow Six Siege on consoles and PC, restoring multiplayer matchmaking on all platforms.

Ubisoft has acknowledged an issue impacting Tom Clancy's Rainbow Six Siege, preventing players from accessing multiplayer modes. The bug brought the tactical shooter to a standstill for many players on Sunday, with widespread reports of "ghost teammates," barring access from Ranked and Unranked modes.

The ongoing issue notifies players of another teammate present in multiplayer lobbies, registering below the Level 10 and Level 50 requirements for the Unranked, and Ranked playlists, respectively. While initial reports first surfaced on Sept. 11, a higher volume of reports now implies broader connectivity issues impacting the title on PlayStation, Xbox, and PC. The outage also coupled with a spike in user reports via an online outage tracker, DownDetector.com.

"Hello everyone. We're aware of an issue currently affecting connectivity and are working towards resolving this," a Ubisoft Support representative stated via the Ubisoft forums. "We apologize for any inconvenience caused and appreciate your patience. Please be sure to check this thread for future updates. Thanks."

The outage follows the launch of Operation Crystal Guard, the latest seasonal expansion bringing a new playable Operator and various refinements to the game's multiplayer suite. It comes as players face various game-breaking bugs and exploits, while Ubisoft pushes back against cheaters in the title. Ubisoft is yet to confirm the root cause of this latest issue, although speculation has centered around an intentional user exploit, leveraged to limit access to Rainbow Six Siege.

Ubisoft is yet to issue further statements on the issue, with a significant number of players still facing issues when attempting to access Ranked and Unranked playlists. While some users have reported successful workarounds involving the game's single-player Training Grounds mode, Ubisoft is expected to shortly deploy an official fix for the issue.

Update Sept. 13 (2:40 a.m. ET) — Rainbow Six Siege matchmaking returns

Ubisoft has provided additional context on Rainbow Six Siege outages impacting consoles and PC. The official Rainbow Six Twitter account confirmed issues affecting matchmaking and online infrastructure on Sunday, before issuing a fix, restoring multiplayer for all players.

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Rainbow Six Siege is available on Xbox and PlayStation consoles, plus PC. The title is available from $6 for a limited time, following a free weekend promotion on all platforms.

Matt Brown

Matt Brown was formerly a Windows Central's Senior Editor, Xbox & PC, at Future. Following over seven years of professional consumer technology and gaming coverage, he’s focused on the world of Microsoft's gaming efforts. You can follow him on Twitter @mattjbrown.