Windows 10 updates broken for some in the U.S. and UK

Windows Update Insider
Windows Update Insider (Image credit: Windows Central)

If you're in the U.S. or UK and have noticed your Windows Update is, well, broken, there's some news. Yes, it does seem to be broken, but unfortunately the fault doesn't seem to lie with Microsoft, as ZDNet reports.

The issue seems to be linked to certain ISPs' DNS settings, in particular Comcast in the U.S. and BT in the UK.

Customers of both have been hitting the respective forums complaining of the issues which had been pinpointed by some to the DNS. The folks at Softpedia found that switching to Google's public DNS served as a temporary workaround to get the updates rolling again. Further confirmation that the issue lies with the ISPs.

How to change DNS settings on a Windows 10 PC

Specifically to BT, one of their representatives says that the relevant network team has been made aware of the issue, but other than that, there's no word on a resolution there. Sadly it's going to be a case of switching as detailed above or waiting it out for the affected ISPs to get their fixes out.

Richard Devine
Managing Editor - Tech, Reviews

Richard Devine is a Managing Editor at Windows Central with over a decade of experience. A former Project Manager and long-term tech addict, he joined Mobile Nations in 2011 and has been found on Android Central and iMore as well as Windows Central. Currently, you'll find him steering the site's coverage of all manner of PC hardware and reviews. Find him on Mastodon at