Nokia Lumia 920 data

Report: Nokia Lumia 920, the 1308 firmware and connectivity issues

Although by all accounts Nokia Lumia 920 owners are some of the happiest (and proudest) smartphone users out there, no phone is perfect and neither is any firmware update.

Recently, the 1308 firmware for Windows Phone 8 Lumias has begun rolling out, starting with AT&T and just this week heading out to other carriers globally.  Now, we’re getting numerous reports that the update, while adding advanced Storage Tools, improving sensors, tweaking some camera settings and more, has wrought some issues with the radio.

Indeed, from our own experience we too have witnessed these oddities with data and phone connections on our white AT&T Lumia 920 (clean install of the 1308 ROM). What makes the problem hard is it is not easy to quantify e.g. on occasion, it shows the phone being connected to LTE but data either trickles in or doesn’t come at all (both for uploads and downloads).


Toggling the radio’s Airplane Mode can solve the problem but it seems to come back at some point in the future. Often, you don’t really notice it because you often still get data but things just seem slower, other times it just stops but resolves itself soon thereafter.

Likewise we have had at least one day where no phone calls came in to our device with no missed calls recorded on the phone. Like usual, we were home in our normal location, enjoying 3 (out of 5) bars of coverage.

Users in our forums have been registering complaints since the update started rolling out and while not all of the discussion in that thread deals with connectivity problems, a large majority do. Some have also reported missing text messages in addition to phone calls or reduced data bandwidth.

“My phone is basically useless while at work. I get two bars of LTE now but no data connection with it. I miss phone calls, texts, and cannot browse the Internet while connected to LTE. I do get a very slow connection once it switches to 4G only but I have no way of forcing it into 4G.” – JamesF25

“Let me join the club...Severe connectivity issues after 1308 update on 4G/LTE, 2 black NL920, NYC. Att is sending new sim card which supposedly should fix the problem.” -- hudsonvalley

“Exact same situation with me. Once I started having trouble, I would check the signal strength first to see if it had one...always 2-3 bars. Then, when I would try to send the message or run an app that uses the network, it would die.” – Jeff Cofield

“Well, I'm on my lunch break so I don't have time to read all 18 pages, but my data connectivity has gone to **** since the update. I'm in New York and am experiencing this both in Long Island and New York city -- both LTE-heavy regions. I caught it one time going to edge network. Seems accessing different apps will randomly send the phone to "loading land" with no end in sight until I close and try again. Happens in IE, two versions of Facebook, etc.” -- Tigersoul

Another complication is not everyone who has the 1308 update installed is experiencing the issue, making it difficult to isolate whether these are carrier settings with the radio or installed user software that is interfering somehow.

Nokia on the case?

If there were one company to quickly rectify their mistakes in software bugs, it’s Nokia. The company has numerous bugs on various devices that have caused performance issues or underperformed e.g. the “purple haze” with the Lumia 900's display but they’ve also been one of the fastest to acknowledge and fix such problems.

Reader of the site Jeff D. has notified us that he’s been in contact with Nokia Support on the matter and that they’re trying to isolate the problem:

“I had the issue and I've been in contact with Nokia.  They swapped devices with me so they could study mine with apps installed, settings set, etc. I did the update on the fresh phone and then did a hard reset before starting to install my apps and set my settings.  The connectivity issues are still there.  I've had some email contact with the Nokia team, but I have no idea if they are on a path towards resolution yet.  I'm glad to know that they are looking into it and actively seeking a fix.”

In other words, Nokia does appear to be responding to the numerous complaints are actively investigating it. The bad news is we of course have no ETA on a fix (or knowledge of what is causing it).

Faulty carrier settings?

Lumia Access Point AT&T

One oddity that seems to coincide with the 1308 firmware is varying options under ‘Access Point’ in Settings. Access Point is Nokia’s custom software that will allow users to switch SIMs on their Windows Phone. It’s basically a list of carrier settings, including gateways for data and SMS/MMS, that users enable when changing their micro SIM cards to ensure adequate pairings.

At least on our device (and a few others), AT&T has no less than three settings: AT&T 3G, AT&T – LTE 1- Lumia, and AT&T – LTE 2- Lumia. What the difference is between all three is currently not known, nor do we have any idea of why toggling one over the other would be beneficial. That raises the question how would a normal customer know how to select the best carrier settings (assuming they each do something differently)?

For its part, Nokia Support (via @NokiaCareUS) seems to be under the impression that those settings are a mistake. In a tweet addressing Ian R.’s concerns, Nokia states that those settings “should not be there” even though we have seen them on our 520, 620 and 920 with the 1308 firmware (we’re unsure if they were there prior to the update though).


As usual in these matters, we’ll toss up a poll to see if we can get a rough idea of how widespread this is (and it’ll help Nokia too). For now, we’ll keep it as mostly “AT&T” and “other” as the majority appear to be on AT&T in the US (though we’re not 100% sure of that).

We’ve of course reached out to Nokia about this issue and are awaiting a response. We’ll certainly pass on anything that we hear on the matter. If sharing info in comments on your experience, please remember to mention carrier/region.



Reader comments

Report: Nokia Lumia 920, the 1308 firmware and connectivity issues



Humans, try selecting your operator manually -> settings-cellular-network selection. Don't use automatic.

I just brought L810 hearing how people were dancing in the streets after Portico and TMO didn't update 7.5 nor are they updating L810 to LTE. Now, you want to report this. I haven't had a problem.
TMO is not updating like they know something.

Not with this problem. I've had horrible data connectivity and speeds since updating. I frequently visit friends and family who live in an area that does not have LTE yet. Did some speed tests last week and my data connection is now faster and has lower latency in the areas where I'm not on LTE. I have resorted to dialing into my voicemail and leaving the phone call up while I download app updates because it will force the phone to fallback to UMTS/HSPA+. It really is that bad.

T-Mobile is committed to enhancing customers' experience with our devices, including providing upgrades to device features and operating systems, and T-Mobile aims to deliver software upgrades when it will provide a better experience for our customers. We'll share additional information on upgrades for the Nokia Lumia 810 when they are available.

Really, thanks TMO.

This is unnerving. I had this problem back in the first days of having the phone back in November. No one believed me and neither AT&T nor Nokia had answers. I exchanged the phone for a new one in January and haven't had the issue since. I really hope this doesn't make a return.

I've had it with these continuous bad news from Nokia. I pass by their hq in Espoo Finland almost daily. Sometimes I wish I could just step in and ask them how the **** can they mess it up like this all the time?!

I found that my DL speed on LTE-1 was around 4-8MBPS and on LTE-2 it was around 25-30MBPS... huge difference. Upload speeds were pretty close but LTE-1 was registering faster upload speeds. Using the app...
That said, I still get connectivity issues after the 1308 update. So many issues.

I have noticed these problems latley on EE in the UK.
I often just start making a call to someone and hang up after a second (before the call connects) and then wait another second for the signal to re-appear. It does bug the hell out of me and it's only a recent thing.

I have also noticed connectivity issues recently on EE with my 920. I can be connected to my home network via Wifi yet connectivity will be extremely hit 'n miss.

Yes, I've had problems since the ee specific update a couple of weeks back. The wifi connection process seems to have a loading time when previously it did not exist. Also switching between wifi and mobile can cause problems.rebooting phone gives a temporary fix

+1 even though the poll doesn't reflect EE customers in the UK, it looks like this is something to do with networks that have 4G! 

No problems whatsoever for me and i am on EE with a 4G contract and switching to wifi when at home.

Yes, it has been terrible since the update. AT&T is sending me a new phone and I am not going to install the new firmware until forced to.
After the update, my phone will frequently lose all signal. Apps will also say that they have no internet connection when I have full LTE reception.
AT&T tried to say it was a tower outage but it's not. Something is very wrong with this firmware update. My phone is worthless at work and while driving, as the data connection doesn't work. It only works while on Wi-Fi and at some other random times.
Very disappointed with the Lumia 920 after having received the dreaded gears upon hard reset, and numerous build quality issues with creaking and such. I wouldn't be surprised if their move to alluminum is because of all of the plastic creaking issues.

I have ATT Lumia 920 - and NONE of the three (3g; LTE-1, or LTE-2) seem to be on. At Access point, each is listed as inactive. I have seen no problems with 1308 that I installed with all apps on board.

This is KEY: "Often, you don’t really notice it because you often still get data but things just seem slower, other times it just stops but resolves itself soon thereafter."
I do not have Access Point installed and I have been having issues right after 1308 was applied.

Access Point was not part of 1308. It does not appear that Access Point has anything to do with this bug.

Same with me. I do not have Access Point settings available on my device, but I DO have issues with connectivity all the time now.
AT&T Lumia 920

I haven't noticed any issues on my 920 (AT&T) yet, and I DO NOT have access point listed in my settings before or after 1308.

No access point installed, but have issues from time to time since the update. Sometimes my phone will just switch to 4G for no reason then go back to LTE. Sometimes nothing at all.
I've had access point installed on older firmware versions and had all 3 settings pop up. Before we had LTE in the area I forced the phone to the 3G setting,  but since we got LTE the 3G setting gets no service at all. LTE 1 & 2 seem to have a little speed difference. But I did a factory reset to remove access point, but alas no improvement.

I believe the article was just touching on different things fro. the update. I do not believe there was any implication that Access Point had anything to do with the issue.

These problems are due to at&t fooling with the update, no problems with other carriers in Europe. U guys should be cracking the shits with at&t. Telstra oz has not released this yet as I'm sure they will test it exhaustively before release ota as per usual

Cracking the shits?? Haha... That's a new one on me... I will crack AT&T's shit today... I wonder what they do with all returned 920's? This will be my 3rd...

I had the issue immediately after the installed updated.  I had lte bars, but no data connectivity.  now, it flip flops from LTE to 4g which drains my batter. 
When i was in vegas, i'd have 5 lte bars and no connectivity.  My connectivity in my hotel was horrendous, couldn't connect at all most of the time. 
Hopefully this gets fixed quickly. 

I have actually had this problem for a while. Messing with the settings in ##DATA would fix it some times. But with portico update it fixed. Now its back with update.

Yep these issues are pretty accurate. It reminds me of when the L900 first came out, except back then we lost data completely...hopefully it can be fixed soon. Nokia's always pretty good fixing issues.

I am having data connectivity problems too. But I don't think it's because of the settings in Access Point. I've had all three options in Access Point since before the 1308 firmware update

I've seen all three settings with Access Point since Access Point was first released (I'm on AT&T). 

Having the same issues as mentioned in the article. I have also been having an issue on my L920 where it sends duplicate text messages to all of my contacts. I'm on my second L920 now and continue to experience this issue since November. I spoke to ATT support and they mentioned that they've seen this occur on Lumia 920's. Apparently the phone sends a second text message it the signal strength is weak. Hope Nokia fixes this issue soon. Anyone else having this problem? 

Yep, exact same problem both me and my wife have been having, but not until the 1308 update. It worked just fine before.  At first I was excited after the update, because it showed LTE at my house, when before it was only ever 4G. But it's TERRIBLE now.  So many dropped calls, complaints from people of multiple texts, no data even though it shows two or three bars, etc.

Problem here manifests itself with flips between service (multiple bars) and zero service. It doesn't happen all the time, but when it does, it flips every 5-10 seconds. White 920 w/1308 on AT&T.

I don't know about anyone else, but I've been having problems like this since I got my Lumia 920 (Orange - UK)
I can stand in one place get 3G, then 5 minutes later it won't work, it happened again today but I assumed it was just the same problem continuing.

My phone has had horrible issues since the update. Yesterday I reset my phone at 7pm and had 5 missed voicemails from earlier in the day. This is my work phone so I can't afford to keep missing calls. This is already my second 920 needless to say I have not been happy with my phone.

well I'm not happy this is happening.  However I'm glad its not just my phone kicking the bucket or something worse.

Also having these issues with my 1308 flashed Lumia 920. I've also seen strange issues with the lock screen appearing "blank" of all text, but with the proper background image. In general, I've experienced more issues with this latest update than what it purports to fix. Bummed.

On a related note, I'm on my third Lumia 920 at this point. Build quality has been great, cameras have been wonderful, and I haven't had any issues with rattling, front cameras, or proximity sensors. What I have had is recurring "battery drain" issues that have persisted on every Lumia 920 I've owned, the two that my co-worker has owned, and most anyone I've spoken with about their 920 phone. Varying behaviors will cause the phone to warm up and then drain the battery at the rate of 8-10% per hour -- even after everything is manually closed and the phone is just sitting on my desk at work. I've worked with Nokia Support (they've been great, actually) but the issue persists. I'm thinking that all 920 phones has this problem, but not everyone is aware of it.

If anyone is interested, you can read the full thread on the Nokia Support discussion forum. You can search for "ATT Lumia 920 Cyan Overheats Battery Draining". I'd love for others to chime in, if you have this same issue.

I never had a problem with battery drain or connectivity until this update but I'm pretty sure its having NFC enabled thats killing the battery life. I turned it off and it seems as it fixed it. Now before the Battery life was slightly worse but still excellent with NFC enabled. I have had obvious problems with dropped calls since the update as well with two lock ups during calls and a couple of random ones which I never experienced previously...

It's definitely not NFC-related for me, since I've never had it turned on.

Seems like everyone is looking for the quick fix -- turn off NFC, disable LTE, back out of applications, low-signal area, blah, blah, blah -- but none of that has worked. I've tracked the issue(s) religiously, as have others in the Nokia Support thread. These phones have issues.

On a related note, I've also thoroughly tested both a Lumia 820 and a 620 the same way. Both worked fine with no battery drain issues.

I have the same problems with a non-AT&T black 920. Just posted more details on Nokia Support forum.
My biggest problem is that I can't have a replacement device. I bought it in Riyadh, Saudi Arabia while working there. The 920 model wasn’t available in Athens yet and getting it through my MO wouldn’t offer something special in price. After exactly 5 days of the best experience I had with a smartphone, things turned bad. But I wasn’t there. I was already in Peru and starting my 3 weeks in Latin America. A typical life for a modern nomad. Mobility is what keeps us connected to work and family… Right? Nokia has another idea of mobility.
The problem made the device unusable: overheating and an empty battery in a couple of hours, a camera that is actually destroyed. I contacted Nokia support online to check how I can visit a Nokia service center in Greece, the country that is my base for most of the time and the only place I can drop a device and pick up a repaired or replaced one after a couple of weeks. The “online” response was that my lumia was not covered by warranty in Greece because it was bought outside EU! Wow! I thought duty free shops at airports all over the world try to sell you something that can only be fixed in their country. You have to go back there. And not just at the airport (airport shops will not accept a device to fix) but outside in the city to find a Nokia service center…

Just got my 920 one week ago and was extremely disappointed to experience this battery drain problem. Also experiencing the random shut offs which requires a soft reset. When it didnt shut off id get about 4hrs max before I had to recharge. I got my unlocked 920 from Rogers in Canada sent to me all the way in the Caribbean so really didn't want to have go through the expense of returning it.
However,  it seems as though the problem was the wifi (for my phone anyway)! After having the wifi switch off my phone no longer shuts off and I now get about 12-14hrs out of a charge with moderate use. Even tried turning back on wifi for a day for the avoidance of doubt and as expected it shut off after a couple hrs.
Though others claim to get 18-24hrs out of their 920s I guess I can live with what I get. Hoping and update would remedy the fault in the future. For now I only turn on wifi momentarily when I need to download apps or updates or large files, then switch it off when im done.

I've got the battery drain issue. Fine most days then suddenly, with no apps running, battery will drain at more than 10% per hour. Yes, I've tried all the tricks and disabled everything possible. I got a replacement, hoping it might be a bad unit. New one was good for a week, then same thing happened. One thing that "helps" is the "Battery" app, which allows you to set a custom alert if the drain rate per hour goes over a certain amount. I set it for 10%. If it goes off and I'm not doing anything, usually a hard reboot will set it straight. Saved my skin a few times.

I've got this same exact issue list! I now know im not crazy and feel validated. Lets hope Nokia and co get this fixed ASAP.

I flashed the firmware on my Rogers 920, and I have been having the problems as well. Just thought it was my connection until the past few days when I started seeing these reports. Hopefully a fix will be incoming.

Funny I had that data trickling problem on WP7. I frequently had to toggle cellular data off and go WiFi to get good speeds if cell was weak and vice versa if WiFi was weak. Just before 1308 I was thinking this was solved on wp8,but I'm starting to see this issue again.

I don't have the connectivity issues but I still have the fading screen brightness issue and the no 15 or 30 minute lock screen time. :(

I have those 3 items listed under Access Point in Settings, but all three show as inactive (920 with latest firmware on AT&T). No connections issues that I aware of here but no LTE service either

Noticed this same issue on EE in the UK since updating to 1308. Phone seems to periodically drop off the mobile data network even though showing in service. Only a reboot of the radio (airplane mode off/on) seems to fix it. Painful so hope Nokia sort it soon.

Both my wife and I have the same issues with our phones. I'm constantly flipping airplane on and off because I work in a dungeon but I still have to flip it at odd times on days off or evenings and catch it caught in Edge too. My wife gets frustrated with it because it will kill her battery and be unusable at times until I tell her to flip her airplane mode on and off. Hope Nokia/ATT fix this soon!

BSitting here reading all these horror stories on my one week old Lumia 920 in Romania makes me glad I could not update to 1308 even if I wanted to. Really sorry for all your issues guys and hope Nokia releases a fix ASAP. What I've learnt from these issues is to wait a couple of days before updating to the latest firmware.

^This. I work in IT and still risked updating to the bleeding edge. Most times it works out, but this time I got burned. I always tell people not to do this, but don't take my own advice :-S

I was wondering what was going on. Don't know why I didn't coincide both of those together. Yeah I'm having issues too. I constantly reset my phone for it work. It's annoying, but luckily wp8 boots relatively quickly.

My son has a Nokia Lumia 920 has the same issue as I do but he swears the guys next to him at work have Samsung phones on AT&T with Android OS says they have more bars then him on a regular bases... I think its something with AT&T network! This LTE 4G isn't as good as they say it is for penetrating through walls... I thought it was using a UHF band but maybe something in the phone limiting the signal or AT&T sets priority to certain phones!

Pretty similar issues here. I only have 2 bars LTE where I am right now, but speedtest app shows zero up and download speeds. I used to be able to surf the web/play games at this location. I just thought it was a buggy thing with the games servers or something. Also, yesterday I completely lost phone service for a while. I did a soft reset and it came back at 4 bars LTE. I guess I'm glad I'm not the only one with issues as well :) ...also, I don't have that access point thingy.

I'm in NYC and have the exact problem. LTE has been misfiring for me before so didn't take it seriously. Also connected to WiFi always which makes me hardly notice the problem. But I just turned off WiFi, full solid LTE but data not working. Calls are going through. So definitely something wrong. 

I've seen this. But only on certain towers.. if that's even possible lol. But when I cross from the city I work in, to the city I live in, my data because horribly slow but still shows full signal on LTE. Might just be a bogged network, but I didn't notice it until after the update.

This is frustrating, but at least we know that it is being looked into and not being dismissed by Nokia.  They aren't passing the buck back to AT&T, even if it might be their fault.  

The support team on Twitter for Nokia is THE BEST.  They are one of the reasons that I use Twitter.  I don't follow celebs, I engage with things that are important in my life, like @NokiaCareUS and @ATT.  They are always helpful and they pass information on to people who can do something.  If you are having this (or any other technical) issue, let them know.  *No, it won't help you to complain to them about Instagram for that Tweet @Instagram.

Daniel's advice to switch Airplane Mode on and then off again is the best current workaround.  I had been soft resetting my phone which takes a ton of time.

If you have any questions about what I've experienced, please ask.  I'm "Jeff D." from the article.  

Very cool they swapped devices with you. I've been very pleased with response from Nokia support, heck even the CEO responded (at least whomever reads his email did). You should blog about the experience or keep us updated on how this progresses.

Oddly, this update fixed software issue for me. Was having the store lag. Blacked out call screen , slow down, dodgy brightness and app crashes.

This update fixed it all

Where is the access point option..I am on ATT Lumia 920 1308 firmware. I do not see those access point options

I cant find the app in the store from my phone. although can search on the web. do u have link to the qr code for the app.

I have a Lumia 920, but I don't have the Access Point option under settings.  I just got the update this morning and so far haven't had an issue.  I've been connected over LTE all day long...5 bars.

I have the 1308 Firmware Update, but I do not have the Access Point found in settings. Where specifically would it be under. But for me, everything is working just fine and normal.

I've had this problem on TWO brand new Lumia 920s on AT&T after the update. The new devices come w/ Portico preinstalled btw. I've swapped devices AND SIMs. It is a software problem in the baseband radio.
I miss calls AND texts.
Los Angeles, CA

Black L920 in Portland metro area with normally strong LTE coverage. Data just seems to stop, despite having bars and reading LTE on screen. Thanks for the airplane mode tip. Nokia needs to get this fixed ASAP. Please keep us updated Daniel.  

I have a Lumia 920 and I'm from Brazil, I'm still with Portico, 1308 not available here. And I have this issues with my local carrier. Drops calls, not receive calls, can't send messages and internet not available. Anyone with Portico and have this issues?

Hey Victor,
I have L920, Portico Update, 1308 not available (something good it seems), Factory Unlocked bought on Amazon, White one. I'm from Venezuela. About 2 months with it and just one factory reset the first week, because of 1 application not installing and 2 random resets. Since then, the phone just works great !! And about 3 days ago, I configured 2G only (##3282+call) and battery charge now extends to full day (24 hours) with decent use (at discharge speed of 3% / hour).

Looking at this report, I decided to not update software anymore. Just Windows Phone Blue, by the end of year... 
Saludos !!

i have a lumia 920 bought fr dubai and im not on 1308 firmware, i am having the same issue with loss of signal from my carrier, txt and call messages cant be sent and done too. i think this cellular connectivity issue is bigger than att 1308 update because some global users are having the same experience

Had this today after updating this morning. Had full bars on Orange (EE) UK, but was getting very slow or no response. Turned Data off and on, so thought it may be a blip with the first use after updating. Not looking forward to having to doing this regularly.

Should have waited until I saw this. Nokia will be getting a message from me in the morning.

+1 I finally just reflashed my phone back to portico. I have to be able to force 2D to make my phone useable at home.

I'm having issues with apps not updating live tiles and lockscreen. This is ever since the firmware update. The two that I've noticed are Weather Flow and Battery Status. They use to update every hour now they don't update until I open the app. Now that I think about it, my wpcentral app doesn't update either.
P.S. I'm not having connectivity issues.

Count me in the list.  I have noticed worse LTE performance and coverage, which I just assumed it was AT&T's network in my local area.  I have also noticed that the area where the radio is located will get hot when I'm on a call, which didn't happen before.  I hope this gets sorted out quickly.

I'm having issues as well. It started yesterday morning - all of a sudden my phone couldn't open photos that are sent to me via text message. It just stalls at "getting media content..."

Well, I have the Access Point option as well. It seems I am also experiencing a couple of other bugs not mentioned here:
My 'internet sharing' has completely stopped working. I have tried all three settings under Access Point, but it always gives me, "To enable tethering on this device, go to att or dial 611."
The 'storage check' option does not do anything. It flips the screen, but goes right back to settings. 

I thought I was going crazy. Only seemed to be happening at work. Then figured out I use wi-fi almost everywhere else. Seems to happen if I let my screen time out.

Me too! I even drove 1/8th of a mile to an att store and they looked at me like i was crazy when we did a speed test for 26mb. But the second I'm in my cube it's back to nothing. About 25% of my texts are sent back to me and data often just stops. No pandora all week. 

Sorry if I'm rubbing salt into the wounds, but my data connection (UK, T-Mobile) is actually noticeably better after the update, or it is from my office anyway (where both voice and data had previously been patchy to say the least).  I did have an odd thing this morning whereby the phone showed the "no connection" icon even though there obviously was one, but that disappeared after a couple of hours.

I work in an area that has always had terrible ATT service, but it has gotten significantly worse since the update. I'm actually glad to hear its not just me or my device (hopefully)!

I have not had any connection issues with 1308 nor have I had any with previous firmware. I also have never installed the access point app as I have never had a need for it as i don't travel outside the US. Makes me wonder if I should download access point and see if I can replicate the issue.

We have a discussion about turning LTE off with 3282, and the Access point app in the Lumia 920 Forum under the Subject "Turn off 4G LTE on AT&T Lumia 920"
One person says that they were able to lock 3G with Access point, but myself and another had no such luck and it broke internet sharing.

I had noticed this issue too but I just assumed it was the location. It was never a problem because I would still get a slow connection but recently it has happened alot.

I resolved the issue by downloading the Nokia Updater for Retail 2.0.6 and flashing the device.  All your content will be gone and you'll have to reinstall everything, but its a fresh install of the 1308 firmware and i've had better signal.

So its not just me. I figured it was after the update. I'd get no service and then today my phone sporadically rebooted and the connectivity went haywired. I turned it off and pulled Sims card and it currently ok, buy its done it quite a few times with no service since the update

I had to return my Lumia 920 for heating issues when I bought during launch... Had no issues with the new device until this update....

after installing the update the phone gets damn hot... Same like the one I returned....its even hard to type because of the heat the fingers get sore... Anyone else notice this?

the two bars of LTE but no data connection seems to be a common issue from my own experiences and what people are saying. I have the same problem at work where it says I have two bars but nothing is coming through.

Connectivity issues
AT&T LTE area
OTA update
No Access Point settings before or after the update
No other issues with my phone.

Boston, MA here. 1308 killed my connectivity but only where i work. At home i was fine. I flashed my phone back to 1249 and everything worked perfectly again.

Oh my goodness yes, I was using it as a gps (not unlike normal) and the thing go so hot it started power cycling and wouldn't stop till i stuck it on the A/C vent. Your comment just now made me link the two events. Great Post!

My volume won't work when I'm listening to podcasts on Xbox music it only happens ocasionaly and a restart resolves it . Never happened before the firmware update

I'm from Toronto, Canada and I sometimes have this problem with wifi & LTE. Sometimes I turn my wifi off and back on. If that doesn't work, I restart my phone. My carrier is Rogers.

Daniel you should also look into microphone issues on Lumia 920!! Plenty of people including me are having trouble with microphones during calls. The other side of the line can't hear me when I speak unless I turn the speakerphone on.

My music plays on external speakers even after the microphone is in and I could not find my phone on GPS. It wasn't working

ever since I downloaded the update all my tiles stopped updating automatically (Amazing Weather, Battery Level for WP8, My Stocks Portfolio+ and WPCentral).....I must maually update each one of them.....wished I could uninstall the update......

The Access Point app is not included on AT&T Lumia 920s for a reason. I downloaded this app before and picked between all three of the "AT&T" settings. Each one of them screwed up my connection in one way or another (lost tethering, lost data connection altogether, and AT&T couldn't reprovision my phone to get it back to normal. I had to perform a factory reset to get things back to normal. So you don't want to touch this app. But even without this app, I'm starting to experience these issues after the firmware update.

i did the same thing as you. Lost tethering. Too lazy to factory reset and AT&T couldn't figure out how to reset. Stuck without tethering for now. Glad someone else is having the same issue.

Has anyone else had an issue where the sunlight readability turns on by itself? its set to off, but still comes on all the time.

ATT in the US, east coast.. My LTE turned super slow after the update...can barely open a webpage, but then it switches speeds randomly and works fine...I wish Nokia or ATT resolve this issue. the only reason i am on ATT is because of fast LTE

Good they got to the issue. Anybody heard anymore of the dust in ffc fix? And will they fix free for ATT lumias?

I went to att yesterday in Manhattan. They could not resolve the problem and gave me new phone. Did an update on the new phone and the problem came back. Chatted To Nokia and they claimed they are unaware of the problem. They took my email and imei number and model and said they would get back to me and I haven't heard from them yet

The personality of this Lumia 920 under AT&T LTE changed completely from a perfect delight to a nearly-useless brick immediately after the 1308.0001 update.  Where tethering used to perform perfectly everyday, on command, it cannot at all now.  Firing-up internet sharing is erratic, issuing various messages -- it may connect for a couple of minutes, but then Surface Pro goes to LIMITED.  It tethered just fine yesterday for 15 minutes while testing at a new location in a parking lot, but in downtown Dallas on the 29th floor in sight of the cell tower, it will not work anymore.  I missed several phone calls last night at home, I'm told by the caller.  I called my Lumia today twice and got through only once.  Even on the phone with AT&T while they were refreshing my tethering something-or-another, as recommend by the error message issued by the Lumia, the SMS messages from AT&T would not come through.  Every app has issued error messages about connectivity.  Facebook, Weather Channel, Twitter and others have issues apologetic messages about connectivity.  Under Wi-fi, it seems okay.  Otherwise, the connectivity  icon randomly changes from 5 bars LTE to disconnected, to various bars 4G, and everything in between.   It's like outside of wi-fi, the Lumia 920 has lost its mind.   Thank you, WP Central, for your help,

I have same issue. Apps won't open and at&t wants to speak to me like I'm an idiot.. They ended up giving me a new phone and when I did an update same issue. I even did a hard reset last night which kept me up all night. Now the issue come and goes

And this is why we don't get phone updates or timely phone updates. When you have customers demanding that AT&T send them a brand new phone because the update just ruined or stopped their connectivity you can understand why carriers don't want to let manufacturers or platform holders update their phones. Nokia should have done much better testing before releasing this update.
The update should roll out in waves like Xbox Dashboard updates starting with employees, then to signed up beta testers who have signed away their rights to demand compensation from carriers/manufacturers, then next to people who request the update manually, and finally automatically prompted to everyone. There should be a way to report bugs quickly through every wave of the rollout.
And BTW let me just say I'm thrilled to be getting firmware updates this quickly. Even with the connectivity problems I'm experiencing I'd much rather be on this current system than the previous one we had on WP7 where updates were infrequent if at all. It makes me sad to know that carriers are probably getting the opposite message.

Well, AT&T claims that they test every update on their network. Apparently that testing isn't very good. I like your idea of having beta testers, but I wouldn't do it if I couldn't replace a bricked device. Feedback mechanisms and event logging would also be awesome so they could get data on the problem.

I also think it might help to make the old firmware (or software) available for reverting back in case of an issue. That would prevent a lot of returned devices.

I have all three as well. 3G selected will not give me data, LTE 1 will get me up to 30mbps, LTE 2 will get me up to 60mbps in Orlando, Fl. None of the 3 settings will activate my internet sharing. So, no tethering after the update for me.

I can confirm I do NOT have those LTE options, nor do I have an option in settings called access point. I'm really curious why some of you have the issue and I don't even have the option to look at where you all are getting the issue.

You are not supposed with AT&T ROM. You can download by searching the web for it, then scanning the QR code or going to the link. It doesn't show in a search on the store. Can only get there with a direct link. Use at your own risk as there issues with it breaking internet sharing.

No way to uninstall access point and undo whatever break it performs in internet sharing from what I have read and experienced. I had to flash back to 1249. You could also just hard reset your phone (wipe).

Wow, 30 and 60 mbps. That's incredible. In Miami area I have seen max of 15, usually around 6 or 7. Verizon seems to be faster here. However I don't need that much speed. just a reliable connection. turning LTE off gives me a more reliable connection and plenty of speed. Can't do that on 1308.

ATT here. Did not have any problems after the update. I have the access point settings installed. Speedtest gives me a network access error on 3G but works fine on either of the LTE Lumia settings and I get good speeds both directions on 4G 2 bars.

I thought I was going insane. I replaced my sim card and everything and its still happening. It's weird that it only happens when in certain places for me, one of which is my home.

Oh my goodness yes, I was using it as a gps (not unlike normal) and the thing go so hot it started power cycling and wouldn't stop till i stuck it on the A/C vent. Your comment just now made me link the two events. Great Post!

My yahoo mail was taking days to sync. When I was able to access it I deleted it and reentered it again and now it works. Don't know if that has something to do with it as well. I have a log of the 2 of the updates.

so i thought i was the only one going crazy. But yes ever since the patch, horrible. I feel like im left out of any form of data or social connectivity indoors!
I downloaded the patch and everything seemed fine. Then the calls started pouring in. Why arent you answering my text yada yada or email reply sir? I told them are you on crack? This was a home btw. I knows the bars were fluctuating alot. I usually get 3 to 4 bars at home. Now at two. I also notice the LTE flashing on and off from time to time. Went to use the restroom, sitting there I try to sync / download my email. I get the connecting error.. I say eh i'll use the computer later. Friend sends me a text. Go to check youtube and It wont load? I thought it was just me so I turn the WiFi on. Works fine. Turn it off later in the day. Floods of text message that I miss are pouring in. I go to reply to them. I notice my connection drop down to zero bars or i got the circle with the slash through it. I hit send and i get cannot send. I try to move around the house and now Im going crazy. Go outside, the bars fill up. It seems for me to be an indoor issue. Office, Home, Gym was at the dentists in the waiting room and no go either. I use to watch videos and reply to things while waiting. Was getting the cannot connect error with 1 bar in the dentist office.
Called Nokia. Guy runs the same shpeil of soft resetting the phone. Other was if you have another sim card put it in the phone and see if you have the same issue. I told him this is my only phone. So he says go complain to AT&T instead. I repeatdly told him it was right after the patch. He says uh I dont think that is the issue. I think you have a connection issue. Go to your local phone retailer store he says....

I've had a different problem manifest itself prior to the 1308 update and sent my phone in to Nokia Care yesterday for repair. I posted about it in the forum a while back, but the problem seems rare (have seen it on the Nokia forums as well). I lose "4G" (HSPA+ on AT&T), and drop to "E" (2G), "G" (GPRS), or no signal at all. I've tried two different 920s and two different SIM cards. My wife's phone is now exhibiting the problem (post-1308 update), and it's happened outside of our house as well. AT&T claims to have checked their towers in the area.
As much as I love my 920, I wonder if they got a lot of bad radios that are causing the problem(s).

Ahem , i cant poll because my phone said its up to date. But my firmware is outdated. I live in indonesia..
#sorry englsih

I'm having those issues with my Lumia 820 Vodafone Australia Branded.
If I leave the Wi-Fi on all night and try to put the data on in the morning (after a few hours 5-6 hours) it never connects, I have to put the phone on flight mode and back off for it to connect to the data connection. It sometimes also drop out and it requires me switching data off and back on for it to work.
I've had this issue for quite sometime now and I thought it was normal?
Is this the same issue you guys are experiencing?

I'm having terrible connection issues since the new firmware, I even thought maybe I did something with the Access Point and was just about to Hard Reset my phone tonight, but I may just wait now and see how this plays out.  Seems like what happened to the L900 when it first came out.  I really hope Nokia fixes the problem very soon, I have like little to no connection at my job anymore.

It's times like these that makes me glad I picked up the 8x. Sorry my Lumia brethren, hope the problem gets resolved soon.

Also, Microsoft has to start allowing users to downgrade the OS or have a "System Restore" point just like the Windows os in regular computers.

Oh, here I thought it was just me. I forgot about the firmware update. I'd be interested to know whether or not the symptoms and the firmware are linked because I most certainly have noticed these exact symptoms. I hope I'm not told to hold the phone at an angle while facing north, that would suck.

Sorry I'm all late, but it's pretty cool to be mentioned on a global web blog. I'll continue to stay on top of Nokia Daniel, and will keep you posted. On another note, it's funny you mentioned the missed call/text issue, because apparently someone was trying to call me last night, and my phone never rang or anything, and I was in a heavy LTE area.

I was in my last resort and contacted Mr Elop via email with the connection issue. Here's what his reply was:

Hello there,

I am sorry that you have encountered these problems. I will ask my team to assist.




A lot of people are having this issue, i hope it gets fixed ASAP. Important calls don't get in sometimes!!


Same problem here. Some time I open some internet-base app like viber, whatsapp or even IE 10 and it says I have no Internet connection. Using firmware 1308.1001 in Vietnam, Mobiphone operator.

Update has affected my AT&T 920 as well. I just took the issues as ongoing fails for this device. I'm eager to go back to iPhone after many months sticking it out. The 920 is a great device, but the OS is very lacking. Nokia's image takes a beating because of MS.

I've had this issue with my Lumia 920 since I bought it. The data has always been flakey. Turning on and off airplane mode sometimes but it is REALLY annoying.

Off topic: but does outside heat other what's going on in the phone like certain games or skype/tango effect the battery life? I take my phone off the charger at 7am and I usually have to charge again mid day ir a little after with little usage. Today its been outta my pocket and haven't had to charge since this morning.

So here's an update!
i called at&t and here's what they did or try to do.
First tech person tries to tell me to turn off my phone and they will try to re register my phone. Nada same thing. I try to load my emails, youtube, any form of data through the phone and no budge (at home).
She then transfers me to level 2 and her exact words were "she will fix my phone"
She does the same tells me turn off phone and tries to reconnect so to say my phone (in her words) Same things doesnt work. So she tries to sell me on checking my warranty to send me a replacement phone. I ask her if its refurbished and she says yes. I tell her this is a new phone I dont want a refurb. Then she said the other choice is hard resetting the phone. (note im a tech nerd btw)
 So I came up with but if I do that its going to automatically download the software updates, it happened in my sleep(lies) She like uhhh mmm ermm then she goes lets call nokia then to figure a way to stop this! She says oh i tried calling them they are closed. I said you know if you want me to do this this can take a couple of hours to back my stuff up. I have lots of video photos etc etc. She says I can call you back in 2 hours. I said yeah sure let me go do that.(I was eating dinner the whole entire time)
I also mentioned to both tech people that there are many people that have this issue. She said where did you see this and i mentioned wpcentral! lol (shoutout)
Also on the Nokia Care twitter i've seen people say hard resetting the phone did nothing. So I guess im screwed for now or use the work blackberry ....

I can report that Nokia is aggressively persuing this.  I provided plenty of good info to the support teams and they are in the process of getting my "problem" 920 for testing.  They overnighted me a new phone and I am overnighting my problem phone to them for testing.  Stay tuned guys.

I just arrived in Union City for Wrestlemania today, and ironically this is the first time I've had LTE access since updating to the 1308 firmware. As I entered the city, my HERE Drive+ app kept freezing up, and I was getting pissed because I was lost and confused... now I understand why it was. My data connection probably wasn't allowing HERE to get the directions quick enough. Guess I had best download the maps for the area and prepare to use them offline, although at least the Airplane mode toggle is sufficient to "reset" it for a while.

I am on Straight Talk with an AT&T Branded 920. After the update i did have some issues with retrieving MMS, and some other connectivity Issues. Sometimes it would work, others would fail. I randomly had an idea and went into Access Point and my setitngs were still saved and selected.
I changed the selected setting..Rebooted my phone...Changed it back...Rebooted...No issues since with MMS retrieval or connections.
Something for others to try. Just a side note...I've had the 3 AT&T settings since day one of the phone. I just never used them..Outside of using for my 'fix'.

I am having issues myself. Most of the time I don't have a solid connection so I am missing calls, missing txts and missing some emails as well. Ever since the update, I sometimes get emails hours or even a day late. 

Also my battery life is no where near where it was before the update. Now it's draining like wildfire on standby in my pocket and lasting about 8 hours before I have to stick it on a charger because it's complaining about low battery. 
What the heck? I work 12+ hours at a time so I really do hope they fix that fast else I will have to dump it for a different phone. 

I'm noticing the same issues on my 920, signal went from 5 bars down to 2 @ my house. I've also had problems with using speech to text, when I said send it says couldn't connect but doesn't always do it but it started after the update and I use speech to text all the time. These issues need fixing right away.

Happened to me the other day. was using nokia drive while connected to my car stereo via bluetooth. didnt update my location while driving but it can locate where i am just before i start to navigate. so i thought bluetooth was interfering with my data or something. tried turning off bluetooth, still didnt update.i reset my phone, turned off bluetooth and it was working again w/c is kind of strange.

I was going through the settings and saw the "Access Point" set it to my default provider (EE) but I'm currently in India and the phone is picking up 4 bars of IND Airtel even with an EE sim. I'm also getting my texts from UK and I've got that little triangle symbol on top :P It's connected to the Wifi and isn't showing many problems to me (so far)

Spent some time with AT&T customer service today.  The representative did confirm the issue, but could not provide me with any tracking information.  They did say that AT&T and Nokia had a status phone call scheduled for today about this issue.  But again, there was no public way for us to track this issue, or for me to receive a support incident number for this. 
After much discussion, they said I could get a warranty refurbished phone (which may or may not already have the update applied) which might solve my problem.  They refused to exchange it for a factory new phone in the AT&T store.  They did credit me $30 for this month's data plan. 
Also, not sure if it is related, but people have been telling me that they keep reciving one of my texts over and over again.  Even when I am talking with that person on the phone, they continue to receive the same repeated text message over and over again.

On ATT with an unlocked Rogers 920 and was having issues using the LTE 1 and LTE 2 settings etc. I then edited the internet APN with PTA and then everything worked, connectivity issues resolved. Now I have very rarely connectivity issues. Maybe this is helpful.

I'm also having issues. In the St. Louis area with ATT. Calls disappear just to show up in my voicemail, texts don't show at all. Calls disconnect with none of the usual beeps that a line dropped. My Bluetooth headset now dis/reconnects every 5 min. Don't recall that happening before the update. Store disconnects even with a WiFi signal. Music apps stop playing or skip a song. Bluetooth needs to be switched on/off to connect to speakers or headsets.

Phone will start getting hot. No apps running. Battery drains at 15%/hour according to Battery Status. After a full charge and disconnecting from charger for 90 min, phone reads 100%. Then spirals down to catch up with a valid read.

Only way to stop the heat issue is to soft reset. As least the heat warns me something bad is going on.

Is everyone sure it's only their wireless carrier signal that is a problem and not a more general connectivity issue? I'd hate to think our chips got fubar'ed in the update.

I've gone back to 1242 for a bit to see how LTE speeds and battery life is. At the very least, I can use ##3282 again.