AT&T responds to BBB complaint, Lumia 830 likely to never get Lumia Denim update

The Lumia Denim update has come and gone for many Windows Phone owners. Announced back at IFA in September 2014, the update continued to roll out to devices through early spring. One phone, however, missed the update, and it was the Lumia 830 for AT&T. It is ironic, if only because Denim was co-announced with the Lumia 830 at IFA yet it was the AT&T Lumia 1520 that managed to snag the update instead.

Fast forward to July 2015 and at this point it is a safe bet that the AT&T Lumia 830 will not see Lumia Denim. A reader of the site, Noah M., filed a complaint against AT&T with the Better Business Bureau (BBB) to express his frustration.

AT&T finally responded, and although they could not answer why the Lumia 830 was skipped for Lumia Denim, they did note that it would not be getting the update. From their BBB response letter, AT&T said this:

"I found that the software update was released however was only available for the Nokia 1520. At this time, the software he is seeking will not be available for the Nokia 830."

Of course, if this were February this would be bigger news. However, being it is July 31, it comes less than a shock. Nonetheless, it is still a big blow to what is otherwise a nice phone. Although AT&T will not say it, tepid sales of the Lumia 830 are likely the reason for the situation.

It is quite a shame to see this happen to the Lumia 830, and the Denim Update would have delivered the Lumia Camera 5.0 update with Rich Capture and enhanced camera functions. It is also unlike AT&T, who in the past have been one of the best supporters of Windows Phone, including delivering all updates.

Regardless, in 2015, we can see that carriers can still be an impediment to consumer satisfaction. Here is hoping for a better Windows Insider experience in the future.

Thanks, Noah, for the info!

Daniel Rubino

Daniel Rubino is the Editor-in-chief of Windows Central. He is also the head reviewer, podcast co-host, and analyst. He has been covering Microsoft since 2007, when this site was called WMExperts (and later Windows Phone Central). His interests include Windows, laptops, next-gen computing, and watches. He has been reviewing laptops since 2015 and is particularly fond of 2-in-1 convertibles, ARM processors, new form factors, and thin-and-light PCs. Before all this tech stuff, he worked on a Ph.D. in linguistics, watched people sleep (for medical purposes!), and ran the projectors at movie theaters because it was fun.