Update, October 1, 2020 (12 pm CT): Xbox Support confirms the issue seems to be mostly with the EA Play app.
What you need to know
- FIFA 21 is almost upon us, but players who pre-ordered the higher-end editions are able to gain early access to the title.
- At least, this was the plan, but issues with EA Play and the Microsoft Store on Xbox have prevented people from downloading or accessing the game.
- The Xbox Support team has acknowledged the issues and are working on them.
- There's a potential workaround that seems to have worked for some players.
FIFA 21 is only a few days away, coming October 9, 2020, but players who pre-ordered the Champion or Ultimate Edition are able to access the game a little earlier than others. For many players, this has been a fantastic perk, but FIFA fans on Xbox or through EA Play have been running into obstacles trying to access the game. FIFA 21 isn't appearing on EA Play for lots of people, and we've even seen reports of the service crashing for subscribers, while players on Xbox are running into even more issues with the Microsoft Store.
We are aware that users may be experiencing issues purchasing or launching FIFA 21. Our teams are actively looking into it, and we'll keep you updated here and on our status page. https://t.co/dG2dbISiH7We are aware that users may be experiencing issues purchasing or launching FIFA 21. Our teams are actively looking into it, and we'll keep you updated here and on our status page. https://t.co/dG2dbISiH7— Xbox Support (@XboxSupport) October 1, 2020October 1, 2020
The Xbox support team has acknowledged the issues and are working to resolve them as quickly as possible, but this can still be frustrating for players who were waiting for this. If you're running into any of these problems, we've seen reports that ignoring EA Play and accessing the Microsoft Store directly can yield better results, although you may have to refresh multiple times or wait for the Store to load the FIFA 21 page. Hopefully it won't be too long until all these issues are fixed.
If you're waiting for next-gen to get your hands on FIFA 21, digital editions of the game do support Dual Entitlement, so once FIFA 21's next-gen update launches, you'll be able to play the best version of the game on your Xbox Series X or Xbox Series S.
Update, October 1, 2020 (12 pm CT)—Xbox Support confirms the issue seems to lie with EA Play, more details coming soon
Hey gamers: our engineers have informed us that the issue appears to be restricted to launching the EA Play app. We're still investigating, and we'll keep you updated here and on our status page. https://t.co/dG2dbISiH7 https://t.co/keTxlEFCuTHey gamers: our engineers have informed us that the issue appears to be restricted to launching the EA Play app. We're still investigating, and we'll keep you updated here and on our status page. https://t.co/dG2dbISiH7 https://t.co/keTxlEFCuT— Xbox Support (@XboxSupport) October 1, 2020October 1, 2020
Xbox Support has reached out on Twitter with further confirmation that the issues regarding FIFA 21's early access seem to be related to the EA Play app. While they don't have a permanent solution yet, this would explain why trying to load FIFA 21 directly from the Microsoft Store has fared better for players. If you're still having issues, trying searching "FIFA 21" directly from the Microsoft Store, and patiently wait for it to load. Xbox Support will update us when they have a more permanent fix or update.
Prepare for the game
FIFA 21 promises to deliver another year of excellent soccer simulation. With the game set for launch later this year, you can secure your copy now.
Zachary Boddy (They / Them) is a Staff Writer primarily focused on covering the latest news, the best Xbox and PC games, and the most interesting hardware. They have been gaming and writing for most of their life, and have been with Windows Central and its sister sites since 2019. While originally brought on to write about all things Minecraft, Zachary has since expanded to write about practically everything that Windows Central covers. You can find Zachary on Twitter @BoddyZachary.
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