Fresh Surface Pro 4 firmware update arrives with Windows Hello fix

By Dan Thorp-Lancaster
last updated

If you've had problems with Windows Hello on your Surface Pro 4 recently, a fix is here.

Microsoft has issued a new firmware update for Surface Pro 4 devices, bringing along a single fix related to Windows Hello. Apparently, the last batch of firmware updates contained a driver update that left some users stuck with an issue that caused the Surface Pro 4 camera to stop working with Windows Hello (via Neowin). This update resolves that issue.

Here's a look at the official release notes from the Surface Pro 4 update history page (opens in new tab):

  • Surface – System – 1.0.75.1: Surface Camera Windows Hello - 1.0.75.1 resolves Windows Hello experience error.

The firmware is labeled as being released on August 2, so it's entirely possible some machines have already grabbed the update. If you have yet to install it, you should be able to download the update now by checking for it through Windows Update.

Dan Thorp-Lancaster
Dan Thorp-Lancaster

Dan Thorp-Lancaster is the former Editor-in-Chief of Windows Central. He began working with Windows Central, Android Central, and iMore as a news writer in 2014 and is obsessed with tech of all sorts. You can follow Dan on Twitter @DthorpL and Instagram @heyitsdtl. 

6 Comments
  • Too funny...instead of releasing those Touch keyboards for iPad they should fix their constant and embarrasing hardware issues within their ecosystem. LOL.
  • Great idea... and that's why we have this fix.  Seems that they've listened to you.
  • Lol the irony, smack talking on the article relating to them releasing fixes, sigh.
  • I... I don't understand you humans. So petty.
  • My kids have discovered that they can log into each others SP4 with Windows Hello. Seems it's not so secure with kids?? We've retrained both devices a few times, but have had to turn it off as it obviously doesn't work like it should. Anyone else had this issue?
  • That could be because kids tend to not have any distinctive facial features that Windows Hello can pick up on yet, if they are identical twins then retraining isn't going to work anyway. As an example my sister can't use Windows Hello to log into my SP4 but then we are both in our 30s.