Update, Feb. 26, 2024: Xbox engineering lead Eden Marie confirms that the issue should be fixed as of Monday.
Update, Feb. 28, 2024: Users are reporting that if they added games to their wishlist over the weekend, only the replacement wishlisted games have been recovered. If this has affected you Xbox Support have asked that you file a bug report.
What you need to know
- Xbox users are reporting that their entire wishlists are being wiped of games they have added, and isn't saving new games either.
- This issue appears to be affecting both consoles and the Xbox store website.
- It is not yet clear if this is a bug or intentional, we have reached out to Microsoft for comment.
- UPDATE: The bug has been corrected but users who have only had partial lists recovered from activity over the weekend are encouraged to submit a bug report, please use the instructions below.
UPDATE FEB. 28, 2024
Update: Per Xbox engineering lead Eden Marie on Twitter, Xbox users should have started to see their wishlists returning Monday. While most users have had their wishlists recovered, those who interacted with their list over the weekend while the bug was in force may still be having problems.
According to Eden Marie, if your recovered wishlist only consists of games added over the weekend, you are encouraged to make an official bug report through the Xbox dashboard.
- Go to the Xbox Store app.
- Search for Xbox Insider Bundle and Install.
- Reproduce the issue if possible (open your wishlist) to log it.
- Hold down the Xbox button to get to the power menu.
- Click 'Report a problem'.
- Submit
ORIGINAL STORY FEB. 26, 2024
In 2022, Xbox introduced a wishlist notification system, to the joy of players who'd been asking for the service. The wishlist function allows users to add games, apps, movies, and TV shows that they want to a wish list, and share it with their friends and family — and most importantly can also receive notifications when items on their wish list go on sale. Well until now, as many Xbox users are reporting that their wishlists have been completely wiped.
The loss of wishlists appears to have first been reported around two days ago according to this Reddit thread and has been noticed by more Xbox gamers as the weekend has gone on. Managing Editor Jez Corden asked on X how many users had experienced this problem, and got nearly 300 replies from unhappy Xbox users in less than two hours.
Have you had your Xbox Store wishlist wiped?February 25, 2024
Xbox wishlists wiped, and unable to rebuild
Many have reported losing up to 200 games and movies from their wishlist, but perhaps the most concerning thing is they are unable to rebuild their lists. If you add games to your list and exit the store, when you return the list is wiped again.
Reddit user KeyHole12 commented "I went to go purchase something that was on sale on my wishlist, and when I went to the deals section, I didn't see the column for the games that were on sale on my wishlist. So I went to the lists to see that my wishlist was empty. So I quickly started to fill it back up with what I remembered was on it, but when I exited and came back to it, it was emptied again." A quick glance over the Xbox Support Twitter/X page also shows a bunch of users tagging Xbox but no official response about this. Xbox users have also posted in the official Microsoft Community forums, and it seems Xbox Ambassadors are just as in the dark about the issue.
A glimmer of hope that this is just a bug is that some users have reported still receiving the notifications they normally would with their wishlist intact. " Ironically it popped up with '2 games on your wishlist are on sale!' And when I went to it, it's empty. The notification gives me the feeling it's just a bug, where it's all still there but we just can't see it for some reason."
The issue seems to affect consoles, PC, and the Xbox store currently, and might be related to other errors users reported over the weekend such as receiving emails for refunds processed months beforehand and having issues redeeming codes in the Microsoft store. We have contacted Microsoft for comment, but we may not get a response today as it is the weekend.
