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HP pushes back on allegations that it installed spyware on PCs

HP recently came under fire over allegations that it had begun installing a spyware program on its laptops. The program in question, called HP Touchpoint Analytics, was the subject of complaints{.nofollow} from users, who claimed that the program was silently installed without permission and began eating up system resources with odd behavior. A description of the program says that it "harvests telemetry information that is used by HP Touchpoint's analytical services."

In a statement to Laptop Mag, HP has now pushed back on the claim that Touchpoint Analytics is spyware, noting that it has been shipping the same software on laptops since 2014 as part of its Support Assistant software. The only thing that has changed, HP says, is that it has a new name. Further, HP claims the program collects anonymous information on how the laptop's hardware performs, and that information is only shared with HP if you opt in to sharing on setup. Otherwise, it's stored as a log file on your machine, allowing HP tech support to help diagnose problems if you give them permission to access the logs.

HP Touchpoint Analytics is a service we have offered since 2014 as part of HP Support Assistant. It anonymously collects diagnostic information about hardware performance. No data is shared with HP unless access is expressly granted. Customers can opt-out or uninstall the service at any time.HP Touchpoint Analytics was recently updated and there were no changes to privacy settings as part of this update. We take customer privacy very seriously and act in accordance with a strict policy, available here.

In light of Lenovo's troubles with its own recent adware controversy, PC users are rightly hyper aware of preinstalled programs from manufacturers. If HP's explanation is accurate, then TouchPoint Analytics is likely harmless. Still, if the program is to blame performance issues with some users' machines, it poses a potential problem. Fortunately, HP TouchPoint Analytics can be easily removed via the apps screen in Windows 10's settings. Just find "TouchPoint Analytics Client" and choose "Uninstall."

Dan Thorp-Lancaster is the Editor in Chief for Windows Central. He began working with Windows Central as a news writer in 2014 and is obsessed with tech of all sorts. You can follow Dan on Twitter @DthorpL and Instagram @heyitsdtl. Got a hot tip? Send it to daniel.thorp-lancaster@futurenet.com.

10 Comments
  • Disabled the service just because it used to use so much memory mostly.
  • Are there any spyware(s) provided with Dell laptops?
  • Just start with a clean install of windows 10. https://www.windowscentral.com/e?link=https%3A%2F%2Fclick.linksynergy.co...
  • I just disabled it because it used so much of my disk.
  • Meh, doesn't matter.  The very first thing I do, if I can't buy the computer I want from the Microsoft Store, is format and install a fresh clean version of Windows.  Problems solved.
  • Microsoft telemetry that is set to full on win 10 could be considered spyware
  • By today's standards, everything could be considered spyware.
  • Tell that to google or an android phone else an iphone or mac os..facebook ? everything uses telemetry but not everyone sells or uses it to "target advertisements" towards you, these two are the parts that shows what the telemetry is exactly doing to your privacy, regardless to use the internet one must always make the sacrifice of privacy.
  • Go with a LTSB of WIndows 10 that avoids most of the crapware reporting services.
  • I don't see any use by this app in task manager.  Doesn't seem to hog resources.  HP says it can use it for support if I need a support session.  Keeping it.